eviivo Suite™ PMS vs. Kross Booking:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) for your hotel is critical for streamlining operations, enhancing guest experiences, and maximizing revenue. Both eviivo Suite™ and Kross Booking promise to modernize your property management, but they do so with different strengths. While Kross Booking is newer to the scene with limited reviews, eviivo's extensive track record, broader international presence, and more recent user feedback make it the more validated choice. So, which platform aligns best with your hotel’s needs?

Is eviivo Suite™ or Kross Booking Better for Hotels?

Both eviivo and Kross Booking aim to simplify reservation management, guest communication, and operational workflows. However, eviivo offers an all-in-one, feature-rich platform with over 51 distinct capabilities, including channel management, revenue optimization, and guest CRM, whereas Kross Booking's feature set appears more streamlined, focusing on core reservation and operations functions. The key divergence is in their maturity and market presence: eviivo has been operating since 2004 and supports over 28,000 accommodations worldwide, while Kross Booking has minimal reviews, no recent customer feedback, and a limited global footprint.

The stronger validation comes from the volume and recency of reviews: eviivo has 191 reviews, with 20 in the last six months, and an overall rating of 0.93/5. Conversely, Kross Booking has only one review, with no recent feedback, and no ratings available. This makes eviivo the more reliable choice for hoteliers needing proven, well-supported software. Are you comfortable adopting a platform with extensive user feedback, or are you willing to trial a less proven solution?

eviivo Suite™ vs Kross Booking: Which Should Your Hotel Choose?

If your hotel needs a comprehensive, multi-feature PMS capable of managing extensive property portfolios, integrations, and guest engagement tools, eviivo is the clear choice. Its wide range of functionalities supports everything from automation and revenue management to detailed billing and guest communication, making it ideal for independent hotels, B&Bs, vacation rentals, and resorts.

If, however, your property is a small-scale vacation rental or a single property seeking basic reservation management with minimal setup, Kross Booking might suffice. But given the lack of recent reviews and limited market presence, you risk adopting a platform lacking proven scalability or support. For most hotels evaluating modern PMS options, eviivo’s extensive track record and feature depth give it the edge.

Is eviivo Suite™ or Kross Booking Easier to Use?

User ratings favor eviivo with a 4.43/5 ease of use score, reflecting a generally intuitive interface and positive onboarding experiences. Its onboarding process is rated 4.38/5, with many users highlighting the support team's assistance in integrating functions efficiently. Conversely, Kross Booking is rated slightly lower at 4/5 for ease of use, and with only one recent review, it’s difficult to assess its user-friendliness comprehensively.

Given eviivo's longer operational history and larger user base, its UI/UX has been tested and refined with feedback from diverse hoteliers. The abundance of recent reviews also suggests that onboarding and daily operations are manageable for most users. Edge: eviivo.

Which Has Better Features: eviivo Suite™ or Kross Booking?

eviivo boasts over 51 unique features, including channel management, revenue optimization, integrated payment processing, guest CRM, online check-in, automated reminders, and a mobile app. These features address nearly every operational aspect of hotel management, offering a true all-in-one solution. Kross Booking, with no documented features beyond core reservation management, lacks such breadth, indicating a more focused, less versatile platform.

If your hotel requires advanced functionalities like digital registration, automated night audits, guest messaging, and multi-currency support, eviivo’s comprehensive suite provides them. For a basic reservation system, Kross Booking’s more limited offering might be adequate but less future-proof. Edge: eviivo.

Which Has Better Customer Support: eviivo or Kross Booking?

eviivo’s customer support is rated 4.42/5, with reviewers praising their responsiveness and onboarding expertise. Comments highlight support staff like Joseph and Xavier for their quick, helpful assistance, which is critical during initial setup and troubleshooting. Kross Booking, with a perfect 5/5 customer support rating from its lone review, appears promising but lacks the breadth of satisfied users to confirm consistency.

The extensive review volume for eviivo, including recent positive feedback, underscores its reliable support network. Its global presence and established training programs make it a safer choice for hotels needing ongoing assistance. Edge: eviivo.

Which Has More Integrations: eviivo or Kross Booking?

eviivo integrates with 32 verified partners, including major OTAs like Expedia, Booking.com, Airbnb, and channel managers such as D-Edge and RoomPriceGenie. These integrations streamline distribution, pricing, and guest management, reducing manual effort. Kross Booking, with zero verified integrations, appears limited to internal functions or basic reservation management.

If seamless distribution and third-party support are priorities, eviivo’s broad network of integrations guarantees more operational flexibility. Kross Booking’s limited ecosystem restricts expansion and connectivity. Edge: eviivo.

Which Do Hoteliers Rate Higher: eviivo or Kross Booking?

eviivo’s overall rating of 0.93/5 based on 191 reviews reflects a mixed but generally positive sentiment, especially among vacation rentals and B&B segments. Recent reviews highlight ease of use, automation, and support, with many users reporting significant operational gains. Kross Booking has only one review, rated similarly, with no detailed feedback, making it impossible to gauge satisfaction levels.

Given the volume and recency of eviivo’s reviews, hotelier feedback is more reliable, and its rating better indicates overall satisfaction. Kross Booking’s limited feedback provides no solid basis for comparison. Edge: eviivo.

How Much Do eviivo and Kross Booking Cost?

eviivo’s pricing starts at a flat $700 per month, with no freemium or trial options noted. Its pricing structure suggests a premium positioning aligning with its extensive features. Kross Booking’s pricing details are not publicly available, but it’s implied there are no free or trial options either.

If your hotel seeks a feature-rich, proven platform, eviivo’s cost is justified by its capabilities and support. Without transparent pricing for Kross Booking, budgeting becomes uncertain, making eviivo’s known costs a safer choice.

What Type of Hotel Should Use eviivo?

• Hotels that operate multiple properties and need centralized management.
• Independent B&Bs, guesthouses, and resorts seeking full automation.
• Hotels aiming to expand their online distribution with integrated OTA connectivity.
• Teams comfortable with a comprehensive system that might require some training.
• Hotels looking for ongoing support and regular feature updates.

Not ideal if your hotel:

• Is a small, single-property operation with minimal management needs.
• Prefers a simple, low-cost reservation tool without extensive integrations.
• Has limited IT support or staff willing to learn a complex system.

What Type of Hotel Should Use Kross Booking?

• Vacation rentals and villas focusing on core reservation management.
• Small properties seeking basic operational features.
• Hotels interested in an easy-to-implement system with minimal setup.
• Teams eager to experiment with newer technology without long-term commitments.

Not ideal if your hotel:

• Needs a full-suite PMS with channel management and revenue tools.
• Operates multiple properties or plans to scale extensively.
• Requires comprehensive guest communication, automation, or integrations.

The Bottom Line for Hotels

eviivo offers a complete, well-supported property management solution with proven success across diverse hotel types. It features extensive functionalities, integrations, and a global presence, making it suitable for hotels looking to scale and optimize operations.

Kross Booking, while potentially capable for very small or basic properties, lacks the proven track record, recent reviews, and feature breadth of eviivo. Its limited market presence and support options suggest it’s best suited for experimental or very small-scale operations.

If your hotel values reliability, comprehensive features, and strong user feedback, eviivo is the clear choice. For those willing to accept a less tested platform with more limited offerings, Kross Booking might be considered, but with caution.