eviivo Suite™ PMS vs. Prostay:
Which Is Right for You?

The Decision

Choosing between eviivo Suite™ PMS and Prostay hinges on your hotel's specific needs, size, and operational priorities. While both solutions aim to streamline property management, they approach this goal from different angles, with eviivo offering a broad, well-established platform and Prostay emphasizing flexibility and modern features. Your decision should align with your hotel’s scale and the complexity of your operations.

eviivo, with its extensive review base and recent customer feedback, provides a proven track record of supporting diverse property types globally. Prostay, being newer and with fewer reviews, is less tested but shows promise, especially for properties seeking a customizable, on-premise option. Which solution will better serve your unique hospitality business?

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Is eviivo Suite™ or Prostay Better for Hotels?

Both eviivo and Prostay serve the core function of property management, but they differ significantly in maturity and user feedback volume. eviivo's platform has been trusted by over 28,000 accommodations worldwide, boasting recent reviews from 20 hotels in the last six months, reinforcing its relevance. Prostay, with only five reviews and no recent feedback, lacks the same level of proven performance.

eviivo excels in supporting a variety of property types, especially independent hotels, B&Bs, and vacation rentals, with many reviews highlighting its ease of use, comprehensive integrations, and customer support. Conversely, Prostay touts its modern interface and automation features but has limited user data and a smaller regional presence. Does your hotel prefer a globally tested platform or an emerging solution with advanced features?

Prostay vs eviivo Suite™: Which Should Your Hotel Choose?

If your hotel is a small to medium-sized independent property or a vacation rental looking for a straightforward, reliable platform with extensive integrations and support, eviivo is the clear choice. Its flexibility and proven track record make it suitable for properties wanting robust online distribution and seamless channel management.

On the other hand, if your hotel or resort values an on-premise solution, sophisticated automation, and a fully integrated guest messaging system, Prostay could be more aligned with your needs. Its modern design and unique features like rules-based room assignments appeal to properties that require a tailored, flexible system.

In summary, choose eviivo if you prioritize proven reliability, extensive integrations, and global support. Opt for Prostay if you need a flexible, customizable system with modern features and on-premise capabilities.

Is eviivo Suite™ or Prostay Easier to Use?

eviivo’s platform is rated 4.43/5 for ease of use, supported by a user-friendly interface and comprehensive onboarding, with many users praising its simplicity for managing multiple properties. Its mobile app enhances operational flexibility, although some reviews suggest the interface could be more intuitive, and mobile features could improve further.

Prostay scores even higher at 4.8/5, with users describing it as professional, intuitive, and quick to adopt. Its well-thought workflows and automation make daily management easier, especially for staff training and onboarding.

Edge: Prostay.

Which Has Better Features: eviivo Suite™ or Prostay?

eviivo offers a broader feature set with 34 shared features and 17 unique ones, including mobile check-in, guest messaging, online check-in/out, and automated night audits. Its integrations with major OTAs and payment gateways further expand its capabilities. However, it lacks specific modules like on-premise support or rules-based room assignments.

Prostay, with only three exclusive features—on-premise support, rules-based room assignments, and a spa module—focuses on core property management functions. Its strengths lie in automation, real-time reporting, and offline operation, making it suitable for properties demanding more control and customization.

Edge: eviivo.

Which Has Better Customer Support: eviivo or Prostay?

eviivo’s customer support scores 4.42/5, with reviews highlighting prompt, helpful assistance during onboarding and ongoing use. Many users appreciate their support team’s responsiveness, especially during complex integrations or data migration issues, which are critical for smooth operations.

Prostay boasts a perfect 5/5 support rating, but with only five reviews, this data is limited. Its recent absence of reviews means we lack recent confirmation of support quality, although the initial feedback suggests a highly responsive support team.

Edge: eviivo.

Which Do Hoteliers Rate Higher: eviivo or Prostay?

eviivo’s reviews span a wide range of property types, with a recent NPS score of 8.87/10 and a 95% likelihood to recommend. Hotels across segments—particularly B&Bs, vacation rentals, and independent hotels—rate it highly for ease of use and support, despite some noting interface improvements.

Prostay has only five reviews, all positive, with a 100% likelihood to recommend, but lacks recent data and specific ratings by property segment. Its boutique and resort hotel users might find its features promising, but broader feedback is needed to confirm consistent satisfaction.

Edge: eviivo.

How Much Do eviivo and Prostay Cost?

eviivo's pricing starts at $700 per month, with no free tier or trial data available. Its cost reflects its broad feature set, integrations, and global support, making it a significant investment for property management.

Prostay charges $600 per month, slightly less and offering similar core features, but with less regional presence and fewer integrations. Since no trial info is provided, assessing value depends on your specific operational needs and support expectations.

What Type of Hotel Should Use eviivo?

• Hotels that operate multiple properties or manage a diverse portfolio—independent hotels, B&Bs, vacation rentals—will benefit from eviivo’s extensive integrations, broad distribution channels, and comprehensive management features.
• Teams seeking a well-established, globally supported platform with mobile access and AI-powered guest communication should consider eviivo.
• Not ideal if your hotel prefers an on-premise system or has very limited online distribution needs.

What Type of Hotel Should Use Prostay?

• Resorts, boutique hotels, and properties that require an on-premise option and advanced automation would find Prostay appealing.
• Teams that value a modern, customizable interface and offline functionality can leverage Prostay’s strengths.
• Not ideal if your hotel relies heavily on extensive OTA integrations or needs a large, proven support network.

Prostay vs eviivo Suite™: The Bottom Line for Hotels

eviivo offers a mature, well-supported platform suitable for a wide range of properties, especially those seeking extensive integrations and proven results. It’s ideal for independent hotels, B&Bs, and vacation rentals prioritizing reliable, global support with a broad feature set.

Prostay, with its newer, flexible design and on-premise options, appeals to properties that need tailored automation and control. It’s best suited for resorts and boutique hotels willing to invest in a customizable, modern PMS, especially if offline operation is critical.

If your hotel values proven reliability and a global presence, eviivo is the safer, more tested choice. If you want a flexible, future-proof system with strong automation capabilities, Prostay is worth considering, keeping in mind its limited review base.

Final Takeaway

For most hoteliers evaluating these options today, eviivo’s comprehensive platform, extensive integrations, and recent positive reviews make it the recommended choice. Its support and proven performance across diverse property types give you confidence in its ability to meet your operational demands effectively.

Prostay’s emerging presence and unique features might appeal to specific properties seeking tailored solutions, but with limited user feedback and regional reach, it’s less proven. Your decision should rest on whether you prefer an established, globally supported platform or a newer, flexible system with modern features.

Edge: eviivo.