EXTouch Room-package Counter vs. iKentoo:
Which Is Right for You?

The Decision

Your hotel is evaluating two POS solutions: the EXTouch Room-package Counter by Extouch International Co., Limited and iKentoo by iKentoo SA. Both aim to streamline operations but serve different core functions—EXTouch focuses on managing guest packages and service verification, while iKentoo is a comprehensive F&B POS. Given your priorities, understanding their differences is crucial before making a final choice.

While both systems are designed to improve efficiency, EXTouch has more recent reviews and a higher overall rating, making it the stronger candidate for most hoteliers. So, which product aligns best with your hotel’s specific needs?

Is EXTouch or iKentoo Better for Hotels?

EXTouch’s strength lies in managing guest packages and verifying services like spa treatments or dining options through integrated card readers and POS terminals, especially suitable for hotels offering such amenities. iKentoo, on the other hand, is a traditional POS system tailored to food and beverage outlets, focusing on order management, inventory, and payments.

If your hotel needs a solution for managing bundled services tied to guest rooms, EXTouch offers more specialized features. Conversely, if your focus is on streamlining restaurant or bar operations, iKentoo might seem more relevant—yet it lacks review data to confirm this. Are you primarily managing guest packages or F&B outlets?

EXTouch vs iKentoo: Which Should Your Hotel Choose?

If your hotel requires a system for managing guest services and verifying package inclusions via integrated hardware, EXTouch is the better fit. Its customizable modules, real-time synchronization, and automated reporting support complex service management—ideal for hotels with amenities like spas, restaurants, or room packages.

However, if your hotel mainly needs a POS for food and beverage operations, and you're looking for a platform with a strong F&B focus, iKentoo could be suitable—though its lack of review data makes this uncertain. Given EXTouch’s more extensive feature set and recent positive reviews, it’s the safer choice for hotels seeking comprehensive package management.

Is EXTouch or iKentoo Easier to Use?

EXTouch scores highly on ease of use, with a 4.63/5 rating and positive reviews praising its intuitive interface and onboarding process. Reviewers report that staff adoption is smooth after initial training, with some noting a manageable learning curve for new users.

In contrast, iKentoo's usability ratings and reviews are unavailable, making it difficult to gauge. Given the high ease-of-use rating and recent review activity, Edge: EXTouch.

Which Has Better Features: EXTouch or iKentoo?

EXTouch offers four unique features: Payment Log Reports, Sales Reporting, Mobile Analytics, and Report Exporting—none of which are available in iKentoo. These capabilities improve operational oversight, data analysis, and mobile-based decision-making, providing a competitive advantage.

iKentoo, lacking any highlighted exclusive features in the review, appears to be a straightforward POS. Based on available data, EXTouch's richer feature set gives it a clear edge.

Which Has Better Customer Support: EXTouch or iKentoo?

EXTouch boasts a customer support rating of 4.59/5, with reviews emphasizing quick, helpful responses and effective onboarding. Hoteliers report that support teams are responsive and knowledgeable, making implementation and troubleshooting easier.

Since iKentoo lacks review data, it’s impossible to assess support quality. Given EXTouch’s high support ratings and recent positive reviews, Edge: EXTouch.

Which Has More Integrations: EXTouch or iKentoo?

Neither product lists verified integrations or partners, with both having zero confirmed partnerships. This limits the ability to seamlessly connect to other hotel systems like PMS or accounting software.

While integration is a key factor for many hotels, current data favors neither. However, the extensive regional presence and reviews for EXTouch suggest future compatibility improvements are possible.

Which Do Hoteliers Rate Higher: EXTouch or iKentoo?

EXTouch’s reviews are recent, with 32 total reviews and a 97% likelihood to recommend. Its scores reflect a strong user satisfaction, especially among luxury and branded hotels, with users praising its stability and customization.

iKentoo provides no review data, so a comparative rating isn’t possible. Considering the recent reviews and high recommendation rate, Edge: EXTouch.

How Much Do EXTouch and iKentoo Cost?

EXTouch’s base price is $300, with no additional implementation or subscription fees, making it transparent and affordable. Pricing for iKentoo is not disclosed, leaving uncertainty about costs.

Given the available data, EXTouch offers a clear, accessible pricing structure, which can be critical for budget planning. The absence of pricing info for iKentoo makes it difficult to evaluate value.

What Type of Hotel Should Use EXTouch?

• Hotels that manage multiple guest services like spas, dining, or room packages.
• Hotels offering bundled amenities tied to guest rooms needing verification systems.
• Hotels seeking automated, customizable reporting and real-time data synchronization.
• Hotels in regions where EXTouch has a presence, including North America, Europe, and Asia Pacific.
• Hotels that prioritize stability and support during peak seasons.

Not ideal if your hotel:

• Primarily needs a standard F&B POS without service package management.
• Has a small operation with minimal service bundling.
• Requires extensive third-party integrations, which are currently limited.
• Prefers a solution from a vendor with a broader global presence, as iKentoo’s regional reach is not specified.

What Type of Hotel Should Use iKentoo?

• Hotels with a focus on food and beverage outlets seeking streamlined order and payment management.
• Hotels that require inventory, employee scheduling, and real-time sales tracking.
• Smaller hotels or boutique properties looking for an affordable POS solution.
• Hotels that prioritize seamless integration with existing payment providers and accounting software.

Not ideal if your hotel needs package management, service verification, or multi-location integrations—features that are not highlighted for iKentoo.

EXTouch vs iKentoo: The Bottom Line for Hotels

EXTouch’s core advantage is its specialized focus on managing guest packages and service verification, supported by a high rating and recent reviews. It’s well-suited for hotels with amenities that require tracking and validation of bundled services, especially where operational stability and support matter.

If your hotel’s primary concern is integrated service management with customizable reports, EXTouch offers two concrete advantages: extensive recent reviews and a high likelihood of recommendation. Its affordability and ease of onboarding further support its suitability.

Conversely, iKentoo lacks review data and feature highlights, making it difficult to recommend confidently. It might serve smaller or F&B-centric hotels in need of a straightforward POS, but without more evidence, EXTouch remains the stronger choice for most hotel operations.

In summary, for hotels seeking a comprehensive, well-rated package management system with recent user feedback, EXTouch is your best option. Reserve iKentoo for limited F&B needs only if you’re comfortable with the uncertain support and feature landscape.