EXTouch Room-package Counter vs. Infogenesis POS:
Which Is Right for You?

The Decision

Choosing the right POS system can dramatically impact your hotel's operations, guest satisfaction, and bottom line. Product A, EXTouch Room-package Counter, offers specialized features for managing package inclusions and services, while Product B, Infogenesis POS, provides a broad-based hospitality POS experience focused on maximizing profits and streamlining transactions. Both aim to enhance operational efficiency, but their core functionalities and target hotel segments differ significantly.

If your hotel seeks a package management solution that integrates seamlessly with guest room services, EXTouch is designed specifically for that purpose. Conversely, if your hotel requires a versatile POS system capable of handling food and beverage, inventory, and customer engagement, Infogenesis may be the more suitable choice. Which system aligns better with your hotel’s operational priorities?

Is EXTouch or Infogenesis Better for Hotels?

The core problem both products address is operational efficiency at the point of sale, but they diverge in scope and specialization. EXTouch focuses on managing hotel package inclusions, tracking guest services, and verifying redemptions via card or QR code, making it ideal for hotels offering bundled amenities. Infogenesis, however, centers on transaction processing, inventory management, and customer engagement, serving venues with high F&B volumes or complex sales workflows.

While EXTouch's strength lies in its tailored package verification and integration with room keys, Infogenesis emphasizes consistent, high-volume transaction processing and customer relationship features. Both target hospitality venues but serve different operational niches. Which issues are most critical to your hotel’s daily operations?

EXTouch vs Infogenesis: Which Should Your Hotel Choose?

If your hotel needs to efficiently manage packages, food and beverage services, or spa treatments linked to guest rooms, EXTouch is the better fit. It’s favored in luxury hotels and branded properties that want to streamline package redemption and reduce manual tracking, supported by its customizable modules and mobile analytics.

On the other hand, if your hotel operates primarily in the food and beverage space, or if you need a POS system with extensive inventory, membership, and marketing capabilities, Infogenesis offers a more comprehensive platform. Its long-standing reputation in hospitality POS and dedicated support make it suitable for resorts and motels seeking reliable transaction processing.

In summary, choose EXTouch for package-focused operations, and Infogenesis for broader F&B and retail needs.

Is EXTouch or Infogenesis Easier to Use?

EXTouch boasts a high ease-of-use rating of 4.63/5, with a simple tap-to-redeem feature that minimizes staff training. Its onboarding process is rated 4.5/5, with reviews highlighting its intuitive interface for managing guest packages and services. Some users mention a slight learning curve initially, but the system’s stability and real-time data sync make daily operations smooth.

Infogenesis, with a 3.25/5 ease-of-use rating, is functional but less straightforward, especially for staff unfamiliar with POS systems. Its interface can be cumbersome, and onboarding is rated 3.75/5, with some reviews citing difficulties in navigating complex menus and payment issues.

Edge: EXTouch.

Which Has Better Features: EXTouch or Infogenesis?

EXTouch offers four unique features not present in Infogenesis: Payment Log Reports, Sales Reporting, Mobile Analytics, and Report Exporting. These capabilities give your team detailed insights into package redemptions, revenue tracking, and mobile data access—features tailored to managing hotel packages efficiently.

Infogenesis provides core POS functionalities like transaction management, inventory control, CRM, loyalty programs, and marketing tools, but it lacks the specialized features EXTouch offers. Given the specific needs of package management, EXTouch's feature set is more aligned with its niche, though Infogenesis excels at high-volume F&B environments.

Edge: EXTouch.

Which Has Better Customer Support: EXTouch or Infogenesis?

EXTouch’s support ratings are notably high at 4.59/5, with reviews praising its quick response times and dedicated support team. Customers mention that onboarding was smooth, and support staff are proactive in resolving issues, making it easier for your team to adopt the system.

Infogenesis’s support, rated 2.75/5, receives mixed reviews. Users note delays and difficulties reaching support, with some calling customer service “poor” and citing unresolved payment issues.

Edge: EXTouch.

Which Has More Integrations: EXTouch or Infogenesis?

Infogenesis boasts two verified integrations, including Actabl and Crave Interactive, which can enhance its functionality within broader hotel management systems. These integrations facilitate smoother workflows between front desk, F&B, and other operational systems.

EXTouch currently has no verified integrations, which limits its connectivity with other hotel systems. If integrations are vital for your hotel’s tech ecosystem, Infogenesis’s existing partnerships provide a clear advantage.

Edge: Infogenesis.

Which Do Hoteliers Rate Higher: EXTouch or Infogenesis?

Among hotels, EXTouch has a significantly higher rating, with a 97% likelihood to recommend and a high NPS score of 9.69/5, based on 32 reviews. Reviews from luxury, branded, and hostel segments highlight its stability, customizability, and efficiency improvements.

Infogenesis’s ratings are lower, with only two reviews and a 35% likelihood to recommend. Users appreciate its long history but criticize usability and customer support, especially in recent feedback.

Edge: EXTouch.

How Much Do EXTouch and Infogenesis Cost?

EXTouch’s pricing model is straightforward, with a base price of $300, and no mention of ongoing subscription or implementation fees. Its transparent pricing makes budgeting easier.

InfoGenesis does not publicly disclose pricing details, and potential buyers need to contact sales for a quote. The lack of clear pricing may be a barrier for smaller hotels or those with tight budgets.

Edge: EXTouch.

What Type of Hotel Should Use EXTouch?

• Hotels that manage guest packages, such as luxury hotels, branded hotels, and resorts offering inclusive amenities.
• Teams that want to streamline package verification and service redemption via a tap or QR scan.
• Hotels seeking to automate reporting and reduce manual tracking of package services.
• Properties with multiple outlets like restaurants and spas linked to guest packages.
• Hotels with a focus on operational flexibility and customization.

Not ideal if:

• Your hotel primarily needs a broad-based POS with extensive inventory or F&B management.
• You operate in a small hotel environment with minimal package offerings.
• Your team prefers a system with multiple integrations and extensive third-party partnerships.

What Type of Hotel Should Use Infogenesis?

• Hotels with high-volume food and beverage operations, such as resorts or motels.
• Teams that need robust transaction processing and inventory management.
• Hotels focused on increasing revenue through memberships, loyalty, and marketing.
• Venues that prioritize real-time sales data and customer engagement.
• Hotels that require reliable, always-on POS systems with dedicated support.

Not ideal if:

• Your hotel mainly offers packages or amenities tied to guest room stays.
• You seek a system with specialized package management features.
• Your hotel has a limited F&B operation and needs only basic POS capabilities.

EXTouch vs Infogenesis: The Bottom Line for Hotels

The core difference is that EXTouch specializes in managing hotel packages and services, offering tailored features like QR code redemption and automated reporting. Infogenesis provides a versatile POS platform focusing on transaction efficiency and customer engagement, suitable for high-volume F&B settings.

If your hotel’s priority is managing guest services linked to rooms, EXTouch’s customizable modules and ease of use make it the better choice. For broader POS needs, especially in F&B-heavy hotels, Infogenesis's extensive transaction and inventory features are more appropriate.

Choose EXTouch if you want a dedicated package management system that integrates with your hotel’s operational flow. Opt for Infogenesis if your focus is on reliable, scalable POS capabilities that support diverse hospitality venues.

This comparison reflects the latest reviews and data. Based on review volume and recent feedback, EXTouch is the stronger choice for most hoteliers seeking a specialized package management system, while Infogenesis suits venues with heavy F&B and transaction needs.