EXTouch Room-package Counter vs. Matrix POS:
Which Is Right for You?

The Decision

You’re evaluating two hotel POS systems: Extouch International Co., Limited’s EXTouch Room-package Counter and 42 GmbH’s Matrix POS. Both aim to streamline your operations but serve notably different needs. EXTouch focuses on managing guest packages and service verification, while Matrix POS excels at connecting a broad array of hardware and software for restaurant operations. Which system best aligns with your hotel’s priorities?

If your hotel needs a package management and guest service verification solution, EXTouch is clearly designed for that purpose. Conversely, if your focus is on a flexible, hardware-compatible POS to handle restaurant or F&B operations, Matrix POS might be more suitable. But which one truly meets your operational demands?

Is EXTouch or Matrix POS Better for Hotels?

EXTouch by Extouch is tailored for hotels seeking integrated package management, especially for services like spa treatments, breakfast, or other amenities tied to guest rooms. Its core strength lies in verifying and redeeming service inclusions via card or QR code, making it ideal for hotels with service packages.

Matrix POS by 42 GmbH, however, is a general POS system with a broad hardware compatibility focus. It connects scales, scanners, printers, and other devices, making it suitable for restaurants or hotel F&B outlets that require extensive hardware integration.

Both products aim to improve operational efficiency but diverge sharply in scope. EXTouch’s niche focus on service verification contrasts with Matrix’s broad hardware flexibility for retail or restaurant environments. Would your hotel benefit more from package management or a versatile point-of-sale system?

EXTouch vs Matrix POS: Which Should Your Hotel Choose?

If your hotel primarily needs to manage and verify guest packages, EXTouch is the clear choice. Its extensive customization options, real-time data synchronization, and automated reporting make it ideal for hotels wanting to streamline service verification and package redemption.

If your hotel runs a restaurant or bar that requires connecting various hardware devices and processing transactions quickly, Matrix POS is your better choice. It offers nearly unlimited hardware integrations, enabling you to tailor your POS setup to your specific operational needs.

In summary, choose EXTouch if your focus is on guest service management tied to room packages. Opt for Matrix POS if your priority is a flexible, hardware-agnostic POS system for food and beverage outlets. Do these priorities match your hotel’s operational goals?

Is EXTouch or Matrix POS Easier to Use?

EXTouch boasts a user-friendly interface rated 4.63 out of 5, with onboarding rated 4.5 out of 5, and a high likelihood to recommend at 97%. Reviewers highlight its stability and customization options, though some note a slight learning curve initially, especially for new users.

Matrix POS, however, has no available usability ratings or recent reviews, leaving its ease of use uncertain. Given the lack of recent feedback, it’s difficult to assess how intuitive or straightforward the system is for staff adoption.

Edge: EXTouch. Its high usability ratings and positive recent reviews make it the more reliable choice for quick staff onboarding and smooth daily operations.

Which Has Better Features: EXTouch or Matrix POS?

EXTouch offers four unique features not available in Matrix POS: Payment Log Reports, Sales Reporting, Mobile Analytics, and Report Exporting. These features focus on detailed transaction tracking, data analysis, and mobile reporting, enhancing operational oversight.

Matrix POS emphasizes hardware compatibility, with integration capabilities for scales, scanners, printers, and other devices—features not present in EXTouch. However, it does not provide the same suite of reporting or analytics functions.

Based on feature count, EXTouch provides a more targeted set of operational tools. Its focus on reporting and analytics gives it an edge for hotels seeking data-driven management.

Edge: EXTouch. Its specialized features for reporting and analytics make it more suited for hotels wanting detailed operational insights.

Which Has Better Customer Support: EXTouch or Matrix POS?

EXTouch’s support and onboarding are highly rated at 4.59 out of 5, with reviews emphasizing its responsive and helpful customer service. Hoteliers describe their support experience as "professional" and "quick," aiding smoother implementation.

Matrix POS lacks recent reviews or ratings, making it impossible to assess its support quality. Without recent user feedback, the support experience remains uncertain.

Edge: EXTouch. Its high support ratings and positive review comments provide a clear advantage for hotels prioritizing reliable assistance.

Which Has More Integrations: EXTouch or Matrix POS?

EXTouch offers no verified integrations, focusing instead on its in-built package management functions. In contrast, Matrix POS provides five verified partners, including Oracle Hospitality, FoodNotify, TAC, Smart Host GmbH, and Hotel-Spider, supporting extensive hardware and software integration.

If your hotel relies on connecting multiple systems or devices, Matrix POS’s integrations offer a significant advantage. EXTouch’s lack of integrations limits its compatibility scope.

Edge: Matrix POS. Its multiple verified integrations make it more adaptable to diverse operational environments.

Which Do Hoteliers Rate Higher: EXTouch or Matrix POS?

EXTouch, with 32 reviews, has a high rating of approximately 77.88 on the HTR Score and an impressive 97% likelihood to recommend. Recent reviews praise its stability, customization, and automation, indicating strong user satisfaction across various hotel segments.

Matrix POS has no recent reviews or ratings, making it impossible to gauge user satisfaction. Its lack of feedback suggests limited recent market presence or hotel adoption.

Edge: EXTouch. Its substantial review base and recent positive feedback give it a clear advantage in user satisfaction.

How Much Do EXTouch and Matrix POS Cost?

EXTouch is priced at a base of $300, with no mention of freemium, monthly flat, or per-room charges. Its straightforward pricing aligns with its targeted package management functionality.

Matrix POS does not publicly disclose pricing, leaving potential buyers to contact sales for custom quotes. The absence of transparent pricing complicates direct comparison.

In general, EXTouch offers a transparent, affordable entry point for hotels. The lack of pricing data for Matrix POS suggests it may be more tailored for larger or customized deployments.

What Type of Hotel Should Use EXTouch?

• Hotels that manage guest packages, such as spa services, breakfast, or amenities tied to rooms.
• Hotels with a focus on service verification and redemption via card or QR code scanning.
• Hotels seeking to automate and streamline package tracking and guest service validation.
• Hotels that want a customizable solution to fit diverse operational needs.

Not ideal if your hotel primarily runs a restaurant or needs extensive hardware integrations unrelated to guest packages.

What Type of Hotel Should Use Matrix POS?

• Hotels with on-site restaurants, bars, or F&B outlets requiring flexible hardware integrations.
• Hotels seeking a retail or restaurant POS that can connect scales, scanners, printers, and other devices.
• Hotels with a need for extensive hardware customization and transaction processing.
• Hotels that prioritize a system with a broad hardware ecosystem and connection options.

Not ideal if your hotel’s main focus is package management or guest service verification, as Matrix is less specialized in those areas.

The Bottom Line for Hotels

The core difference between these products lies in their focus: EXTouch specializes in managing and verifying guest packages, while Matrix POS offers broad hardware integration for restaurant operations. Your choice hinges on your hotel’s operational priorities.

Choose EXTouch if your hotel’s priority is to streamline package redemption, improve operational efficiency, and benefit from its high usability and support ratings. Its tailored features and recent positive reviews make it a dependable choice.

Opt for Matrix POS if your hotel needs a flexible, hardware-compatible POS system capable of connecting multiple devices for F&B or retail environments. Its extensive integrations and customizable hardware support suit hotels with complex operational setups.

In conclusion, for hotels emphasizing guest service management and detailed reporting, EXTouch is the superior pick. For those needing a versatile POS to handle diverse hardware and transaction flows, Matrix POS is the more suitable option.

This comparison should help you confidently decide which system aligns best with your hotel’s specific operational needs and strategic goals.