EXTouch Room-package Counter vs. POS:
Which Is Right for You?

The Decision

Choosing the right hotel POS system hinges on your operational needs and the specific challenges your hotel faces. Both products aim to streamline guest services and internal workflows; however, Extouch’s EXTouch Room-package Counter offers a more specialized approach for managing guest packages, while unTill’s POS system is a broad transaction handler designed for retail and hospitality use. Your decision should account for your hotel’s size, service model, and integration needs.

Extouch’s system benefits from a dedicated focus on package tracking and service redemption, making it ideal for hotels with complex amenities. unTill provides a versatile POS platform suited for diverse transaction environments but lacks the tailored package management features. Do you need a specialized package solution or a more general POS tool?

Is Extouch’s or unTill’s POS Better for Hotels?

Extouch’s EXTouch Room-package Counter is designed specifically for hotels managing guest packages like breakfast, spa treatments, or amenities. It integrates hardware like card readers and POS terminals at key service points, enabling seamless verification and redemption, which minimizes errors and enhances guest satisfaction.

In contrast, unTill’s POS is a general-purpose system built for retail and hospitality, focusing on managing sales, inventory, and payments across various service areas. It does not offer specific package tracking or integrated service verification features. Which system aligns better with your hotel’s operational scope: specialized packages or broad transaction management?

Moreover, Extouch’s focus on package management means it excels in environments where tied services are a key part of the guest experience. unTill, although capable of handling multiple transaction types, lacks targeted modules for service verification tied directly to guest packages. So, if your hotel’s primary concern is efficiently managing and redeeming bundled guest services, Extouch is the superior choice. For more generalized POS needs, unTill remains a versatile option.

Extouch vs unTill: Which Should Your Hotel Choose?

If your hotel needs to manage complex guest packages—such as including breakfast, spa treatments, or room amenities—Extouch’s solution is tailored for that purpose. It’s ideal for hotels that prioritize accurate tracking of package inclusions and want to streamline redemption at multiple service points.

On the other hand, if your hotel’s operations revolve around sales, inventory, and quick checkout processes across multiple outlets like restaurants, bars, or retail shops, unTill’s POS provides a flexible platform suited for these tasks. It’s better for hotels seeking a general POS system that can handle various transaction types without the need for specific package management.

Furthermore, if your hotel operates in regions like North America, South America, Europe, or Asia Pacific, Extouch’s wider market presence and regional support could ease deployment and ongoing support. For hotels with a high volume of bundled services, Extouch’s customization and reporting features outweigh unTill’s broader transaction capabilities.

Is Extouch’s or unTill’s POS Easier to Use?

Extouch’s interface scores a 4.63 out of 5 for ease of use, with a generally smooth onboarding process rated at 4.5 out of 5. Users praise its intuitive operation once familiar, though some note a slight learning curve for new staff, especially regarding its customization features.

In contrast, unTill has a lower or unreported ease of use score, with no recent reviews available to assess its UI or onboarding experience. Given Extouch’s detailed review feedback and recent positive ratings, it clearly offers a more user-friendly experience for hotel staff.

Edge: Extouch.

Which Has Better Features: Extouch or unTill?

Extouch offers four unique features not available in unTill: Payment Log Reports, Sales Reporting, Mobile Analytics, and Report Exporting. These features enable detailed tracking of transactions, real-time sales analysis, and data export for further analysis, supporting more tailored management.

In comparison, unTill’s feature set appears to be more generic, with no exclusive features highlighted. Its primary strength lies in standard POS functionalities like checkout processing, inventory management, and payment handling.

Given its dedicated package management modules and enhanced reporting options, Extouch’s feature set is more aligned with the needs of hotels managing bundled services. Edge: Extouch.

Which Has Better Customer Support: Extouch or unTill?

Extouch’s support and onboarding ratings are notably high, with scores of 4.59 out of 5 and 4.5 out of 5, respectively. Reviewers describe the support team as prompt and helpful, often emphasizing their quick response times and effective onboarding assistance.

No recent reviews are available for unTill, making it difficult to assess its customer support quality. Without current feedback, Extouch’s clearly superior support reputation makes it the safer choice for hoteliers seeking reliable assistance.

Edge: Extouch.

Which Has More Integrations: Extouch or unTill?

Both products currently have zero verified integrations listed, indicating limited or no official third-party integrations at this time. However, Extouch’s established presence in multiple regions suggests potential for future integrations or custom API solutions.

Since unTill’s data is less transparent regarding integrations, and no partnerships are documented, Extouch’s regional presence and ongoing development make it a more promising platform for future integration needs.

Edge: Extouch.

Which Do Hoteliers Rate Higher: Extouch or unTill?

Extouch’s review count of 32 over the past six months, combined with a 97% likelihood to recommend and a high NPS score of 9.69/5, demonstrates strong recent user satisfaction. Its ratings across ease of use, support, and value for money reinforce this positive sentiment.

In contrast, unTill has no recent reviews or ratings available, making it impossible to gauge hoteliers’ current experiences or satisfaction levels. Given the recent review activity, Extouch’s higher ratings clearly favor it.

Edge: Extouch.

How Much Do Extouch and unTill Cost?

Extouch’s Room-package Counter is priced at a straightforward $300, with no subscription or implementation fees involved. This transparent pricing makes budgeting predictable for hotels considering deployment.

Pricing details for unTill are unavailable, often typical for broader POS providers relying on custom quotes or subscription models. If upfront cost clarity is vital, Extouch’s fixed fee offers better financial transparency.

What Type of Hotel Should Use Extouch’s Package Counter?

• Hotels that manage multiple guest packages, such as breakfast, spa, or activity bundles.
• Properties with a focus on personalized guest experiences requiring verified service redemption.
• Hotels with dedicated service points like restaurants and spas, where seamless package verification improves efficiency.
• Hotels aiming to reduce manual errors in package tracking and increase guest satisfaction.
• Hotels operating in regions where tailored service management is critical.

Not ideal if your hotel primarily relies on retail or food & beverage sales without packaged amenities, as Extouch’s strengths are focused on bundled service management.

What Type of Hotel Should Use unTill?

• Hotels seeking a flexible POS for varied transactions across multiple outlets.
• Properties emphasizing quick, error-free checkouts in retail, restaurants, or bars.
• Hotels that require inventory management integrated with sales operations.
• Hotels with a smaller focus on package or amenity verification.
• Hotels in regions with existing support for unTill or where regional deployment is easier.

Not ideal if your hotel emphasizes bundled packages or service verification tied to guest room amenities, as unTill lacks dedicated features in this area.

Extouch vs unTill: The Bottom Line for Hotels

Extouch’s Room-package Counter specializes in managing and verifying guest packages, making it the best fit for hotels that prioritize accurate service redemption tied directly to guest stays. Its high user ratings, recent reviews, and feature set demonstrate its value for hospitality operations centered on bundled amenities.

Conversely, unTill’s POS provides a broad transaction platform suited for hotels seeking flexible sales and inventory management, especially in food, beverage, and retail outlets. Its lack of recent reviews and limited feature differentiation make it a less specialized choice for hotels with complex package management needs.

If your hotel needs a dedicated package management system with strong support and recent positive feedback, Extouch is the clear winner. For more generalized POS functions without specific hotel package requirements, unTill may suffice, but it’s less tailored and currently less reviewed.

Note: Due to the more recent reviews and higher ratings, Extouch’s solution stands out as the more reliable and proven choice for hotels focused on guest package management and service redemption.