EXTouch Room-package Counter vs. Silverware POS:
Which Is Right for You?

The Decision

Choosing between the EXTouch Room-package Counter by Extouch International Co., Limited and Silverware POS for your hotel hinges on your specific operational needs. Both products aim to enhance your property’s service efficiency—EXTouch primarily streamlines package management and guest services, while Silverware POS focuses on restaurant and bar sales. Given the current data, EXTouch’s stronger market presence and recent reviews suggest it might be the more reliable choice for hotels seeking package integration.

While Silverware POS offers excellent features for food and beverage outlets, its lack of recent reviews and zero ratings raise questions about ongoing support and product updates. Are you prioritizing comprehensive hotel package management or restaurant-focused POS functionality? Your choice depends on which operational area needs the most support.

Is EXTouch or Silverware POS Better for Hotels?

Both products serve different core functions with some overlaps. EXTouch’s strength lies in managing hotel packages and guest services via integrated software, card readers, and POS terminals—ideal for hotels that want to control and verify guest inclusions like spa or breakfast packages. Silverware POS, on the other hand, is a restaurant-centric POS system with features like menu customization and table management, designed to optimize food and beverage service.

The most recent reviews favor EXTouch, which has a 77.88 HTR Score, 32 reviews, and a 97% likelihood of recommendation. Silverware POS has zero ratings and no recent reviews, making it difficult to assess its current performance or support quality. Do you need a solution for comprehensive hotel operations or primarily for F&B outlets? How critical is system stability and recent user feedback in your decision?

EXTouch vs Silverware POS: Which Should Your Hotel Choose?

If your hotel’s main need is managing guest packages, verifying services, and coordinating departments through real-time data sync, go with EXTouch. Its customizable modules and automated reporting are designed for operational flexibility, especially in properties like luxury hotels or branded chains that require detailed package tracking.

If your hotel’s focus is on restaurant or bar sales, with features like order management, contactless menus, and table control, Silverware POS might be appealing. However, given the lack of recent reviews and support data, EXTouch’s proven stability and extensive review base make it the safer choice for most hotel environments.

Is EXTouch or Silverware POS Easier to Use?

EXTouch boasts a high ease-of-use rating at 4.63 out of 5, supported by onboarding ratings of 4.5/5. Hotel reviews mention its intuitive interface, though some note a learning curve for new users, and occasional mobile responsiveness issues. Its onboarding process is praised, aiding staff adoption, and support is rated 4.59/5, with reviewers highlighting prompt assistance and helpful training.

In contrast, Silverware POS has no recent user ratings or reviews available, making it impossible to accurately gauge its usability or support quality. Based on available data, Edge: EXTouch.

Which Has Better Features: EXTouch or Silverware POS?

EXTouch offers four unique features: Payment Log Reports, Sales Reporting, Mobile Analytics, and Report Exporting—tools that enhance operational visibility and data analysis. It also integrates with loyalty programs and supports real-time data synchronization, giving it an edge for comprehensive management.

Silverware POS, while a capable F&B platform, does not list any unique features beyond standard POS functionalities. Its focus is on order and payment processing, without the advanced reporting or package management features that make EXTouch stand out.

Edge: EXTouch.

Which Has Better Customer Support: EXTouch or Silverware POS?

EXTouch’s support is highly rated at 4.59/5, with reviews praising its responsiveness and helpful onboarding, which makes staff adoption easier. Its support team is noted for quick troubleshooting and effective communication, critical for minimizing operational disruptions.

Silverware POS lacks any recent reviews or ratings, making it impossible to evaluate its support quality. With no recent feedback, the safe assumption is that support quality is unverified and potentially less reliable. Edge: EXTouch.

Which Has More Integrations: EXTouch or Silverware POS?

EXTouch currently lists zero verified integrations, which might limit its compatibility with other hotel management systems. Silverware POS has two verified integrations, including Actabl and Dailypoint™, enabling some level of operational connectivity with other platforms.

While Silverware POS’s integrations are limited, they may provide enough connectivity for specific F&B operations. However, if seamless integration with hotel property management systems or loyalty programs is a priority, EXTouch’s current offering might be a drawback.

Edge: Silverware POS.

Which Do Hoteliers Rate Higher: EXTouch or Silverware POS?

EXTouch’s reviews, totaling 32 with recent feedback, consistently highlight its customizability, stability, and support. Hotelier ratings showcase a 97% likelihood of recommendation, especially in luxury and branded hotel segments, although its ratings are overall modest at 77.88.

Silverware POS has no recent reviews or ratings, making it impossible to determine hoteliers’ satisfaction levels. Given the data, EXTouch clearly holds the higher user approval rating.

Edge: EXTouch.

How Much Do EXTouch and Silverware POS Cost?

EXTouch’s pricing starts at $300, with no mention of a free trial or additional fees. This transparent, straightforward pricing model makes budgeting easier.

Silverware POS does not publish pricing details, which complicates cost comparisons. Likely, its pricing is customized based on the scale of deployment, but the lack of public pricing information adds uncertainty for potential buyers.

What Type of Hotel Should Use EXTouch?

• Hotels that require comprehensive package management, including verification and redemption of guest services like spa or dining.
• Property chains that want real-time departmental data synchronization for better coordination.
• Hotels seeking automated reporting to reduce manual data entry and analysis.
• Properties that prioritize stability and support, especially in high-volume periods.
• Hotels with a focus on customizing functional modules to meet specific operational needs.

Not ideal if your hotel primarily needs a restaurant POS system or lacks a robust network infrastructure.

What Type of Hotel Should Use Silverware POS?

• Hotels with extensive F&B outlets that need an efficient POS for order management, contactless menus, and table control.
• Properties seeking a simple, reliable system for restaurant or bar operations.
• Hotels with existing integrations for specific hospitality platforms like Actabl or Dailypoint™.
• Hotels in North America, South America, or Europe where Silverware POS has a stronger regional presence.

Not ideal if your hotel’s core focus is on guest package management or if you require detailed reporting and multi-department coordination.

EXTouch vs Silverware POS: The Bottom Line for Hotels

The core difference lies in their target use: EXTouch is built for managing hotel packages, guest services, and operational coordination, while Silverware POS excels at F&B order handling and customer engagement in foodservice outlets.

Choose EXTouch if your hotel needs integrated package management, real-time data synchronization, and proven stability with recent reviews. It’s especially suited for luxury, branded, or chain hotels that require detailed operational control.

Opt for Silverware POS if your primary concern is restaurant or bar sales, menu customization, and contactless ordering, and if you operate mainly in North America or Europe. Its limited reviews and integrations suggest it’s better suited for standalone F&B venues rather than comprehensive hotel management.

In summary, for most hoteliers seeking a trusted, well-reviewed, and actively supported system, EXTouch’s recent performance and extensive feedback give it the edge. Silverware POS may fill specific F&B needs but remains under-evaluated due to lack of current user data.