Feratel Booking Engine (IBE) vs. roommaster booking engine:
Which Is Right for You?

The Decision

Choosing between the Feratel Booking Engine (IBE) and Roommaster’s booking engine hinges on your hotel’s specific needs. Both products aim to increase direct bookings, but they approach this goal differently. Feratel’s solution is more localized, primarily serving European markets, while Roommaster boasts a broader global presence with more recent reviews. Your decision should weigh factors like platform familiarity, feature depth, and support quality.

Feratel offers a straightforward booking widget integrated with its Destination Management System, emphasizing ease of use within tourism networks. Roommaster’s solution is a highly customizable platform with extensive features and a more established presence in North America and beyond. Do you prioritize regional integration or feature richness?

Is Feratel or Roommaster Better for Hotels?

Feratel’s booking engine is designed for hotels already using its Deskline 3.0 system, making it ideal if you want a simple, integrated widget for direct bookings on your website. It excels in providing a responsive display, multiple language support, and package offerings—fitting for hotels within tourism networks or those seeking GDPR compliance.

Roommaster’s booking engine is better suited for hotels seeking a comprehensive, customizable platform with a wide array of features, from loyalty programs to multi-currency support. Its broader integration ecosystem and proven track record in North America make it ideal for hotels aiming to increase direct reservations and improve operational efficiency.

If you need a quick, easy-to-implement solution within a specific system, Feratel is your choice. If your goal is feature depth, customization, and a global reach, Roommaster wins. Which approach aligns with your hotel’s strategic priorities?

Is Feratel or Roommaster Easier to Use?

Feratel’s booking widget is praised for its simplicity, especially for hotels already familiar with its Deskline system. However, review data is scarce, and user feedback on ease of onboarding is limited, making it difficult to gauge overall usability.

Roommaster’s platform garners a 4.43/5 rating for ease of use, with reviews emphasizing its intuitive interface and quick staff onboarding. The platform’s mobile access and straightforward back-office features help hotel teams adopt it with minimal training.

Edge: Roommaster.

Which Has Better Features: Feratel or Roommaster?

Roommaster offers 23 unique features, including advanced modules like loyalty program integration, multi-currency support, automated reporting, and A/B testing. It also supports multi-room bookings, social media integration, and booking abandonment recapture—features that Feratel lacks.

Feratel’s system includes only one exclusive feature: Stripe integration, which facilitates secure online payments. While its core booking widget is functional, it lacks the extensive customization and marketing tools found in Roommaster.

Edge: Roommaster.

Which Has Better Customer Support: Feratel or Roommaster?

Roommaster’s support receives a solid 4.16/5 rating, with reviews highlighting quick, helpful responses and reliable ongoing support. Users appreciate its responsive sales team and ease of troubleshooting, though some note room for improvement in training and response times.

Feratel’s support score is unavailable, and no recent reviews provide insight into its customer service quality. Its limited review activity (zero reviews in the last six months) suggests less recent engagement or transparency.

Edge: Roommaster.

Which Has More Integrations: Feratel or Roommaster?

Roommaster boasts 56 verified partners, including major PMS, channel managers, and OTAs like Sage, GuestCentric, and Otelier. Its extensive integration ecosystem covers a broad range of services, enabling more comprehensive property technology setups.

Feratel’s system integrates with 13 verified partners, primarily focused on European tourism and booking solutions, including RoomRaccoon and Profitroom. Its narrower scope limits integration options for hotels needing a more interconnected tech environment.

Edge: Roommaster.

Which Do Hoteliers Rate Higher: Feratel or Roommaster?

Roommaster’s overall rating of 4.31/5 is based on 70 reviews, with recent feedback emphasizing its user-friendliness and operational benefits. Hoteliers across different segments, including boutique and resort hotels, rate its features and support favorably.

Feratel, with a rating of 0/5 and no recent reviews, provides no current data to support positive ratings. Its limited market presence and lack of recent feedback make Roommaster the clearer choice among hoteliers.

Edge: Roommaster.

How Much Do Feratel and Roommaster Cost?

Feratel’s booking widget is available for $100 monthly, with no trial or implementation fees, making it an affordable option for small to medium hotels.

Roommaster’s pricing starts at $500 per month, reflecting its broader feature set and customization capabilities. No trial information is available, but its higher cost corresponds to the extensive functionality offered.

What Type of Hotel Should Use Feratel?

• Hotels that are already integrated with feratel’s Deskline 3.0 Destination Management System.
• Small to medium-sized hotels seeking an easy-to-implement booking widget.
• Hotels prioritizing GDPR compliance and multi-language support.
• Tourism networks or regions aiming to promote direct booking options.

Not ideal if you need a highly customizable platform or operate outside feratel’s regional focus.

What Type of Hotel Should Use Roommaster?

• Hotels aiming to maximize direct bookings with a feature-rich, customizable platform.
• Properties that want integrations with loyalty programs, multi-currency, and advanced marketing tools.
• Hotels in North America or international markets needing extensive vendor partnerships.
• Larger properties or chains looking for a platform that can scale with their operations.

Not ideal if your hotel requires a simple, low-cost booking widget or operates in regions where Roommaster’s presence is limited.

Roommaster vs Feratel: The Bottom Line for Hotels

The core difference lies in scope: Feratel offers a niche, straightforward booking widget within its tourism ecosystem, while Roommaster provides a full-featured, customizable booking engine with extensive integrations. If your hotel values simplicity and regional focus, Feratel may suffice.

Choose Feratel if you want a budget-friendly, easy-to-deploy widget, especially if already within its ecosystem. Opt for Roommaster if you seek depth, customization, and a global presence that can support growth and operational complexity.

Roommaster’s broader feature set and recent reviews make it the stronger overall choice, especially for hotels prioritizing direct bookings and operational efficiency. Feratel’s limited recent activity and feature set suggest it’s better suited for specific, localized applications rather than comprehensive hotel management.

Final Thoughts

Your decision should align with your hotel’s technical landscape and growth ambitions. Roommaster’s current review volume and recent positive feedback make it a more reliable, scalable choice for most hoteliers looking to boost direct reservations. Feratel’s booking widget may be useful for smaller or regionally focused properties, but it falls short in feature depth and support reputation.

If you need a versatile, well-supported platform with a proven track record, Roommaster is the clear leader. For those seeking a simple, budget-friendly booking solution within a European tourism network, Feratel remains a viable, if limited, option.