IN-Gauge (by Frontline Performance Group) vs. MyStay:
Which Is Right for You?

Is IN-Gauge (by Frontline Performance Group) or MyStay Better for Hotels?

IN-Gauge by Frontline Performance Group and MyStay both address upselling in hotels but diverge significantly in scope and operational focus. IN-Gauge is a performance optimization platform centered on empowering frontline staff with training, real-time revenue tracking, and incentive automation. It fits best for hotels prioritizing systematic upsell management across multiple departments and properties. MyStay excels as a guest communication and contactless check-in platform with embedded upselling and personalized marketing, suited for hotels seeking to enhance the guest journey digitally while increasing ancillary revenue.

Both products solve the upselling challenge by automating and optimizing incremental revenue generation. IN-Gauge leverages detailed performance data and staff engagement to drive upsell consistency and accountability. MyStay focuses on guest-facing digital experiences to stimulate additional purchases before and during stays. Each targets different operational workflows and user roles but ultimately aim to increase hotel revenue without disrupting guest satisfaction.

IN-Gauge (by Frontline Performance Group) vs MyStay: Which Should Your Hotel Choose?

If your property operates multiple brands or locations with a need to centrally manage upsell performance and align frontline teams to financial goals, IN-Gauge is the clear choice. Its 274 reviews averaging 4.9/5, including 183 in the last six months at 4.9/5, demonstrate ongoing satisfaction and product evolution supporting complex workflows and audit compliance. Hotels with large front desk teams or F&B outlets will benefit from its comprehensive tracking, coaching, and incentive programs.

If you run a small to mid-sized independent or boutique hotel emphasizing contactless guest engagement, online check-in, and personalized marketing, MyStay’s digital guest communication and upselling platform is a better fit. While it has fewer reviews (45 total, no recent ones), its 4.8/5 rating and integration with over 30 partners reflect a focused solution for guest-facing revenue opportunities, especially in Europe and serviced apartments. However, MyStay’s data is thinner in luxury and branded hotel segments, limiting confidence for large-scale rollouts.

Is IN-Gauge or MyStay Easier to Use?

IN-Gauge and MyStay both score highly on ease of use, with IN-Gauge rated 4.8/5 and MyStay 4.9/5. Reviewers praise MyStay’s intuitive setup and straightforward guest interface, particularly for contactless check-in and automated messaging. IN-Gauge users highlight its user-friendly dashboards and training modules, although some managers find the audit trail less intuitive and mobile navigation could be improved. Both products onboard smoothly, with IN-Gauge at 4.8/5 onboarding and MyStay at 4.7/5, reflecting strong support during initial adoption.

User feedback shows that front desk staff quickly adapt to MyStay’s guest communication workflows, while IN-Gauge requires some training for managers to fully leverage performance analytics and incentive tracking. Overall, the learning curve is manageable for both, with no significant usability drawbacks reported recently.

Edge: Even.

Which Has Better Features: IN-Gauge or MyStay?

IN-Gauge offers 11 unique features beyond the 6 shared with MyStay, including multi-property dashboards, Type 2 SOC 2 data security certification, performance and offer analytics, audit trail and commission handling, dynamic upgrade pricing, and F&B upsell support through CheckMax. These features enable hotels to monitor upsell behavior in real-time, enforce inventory and approval controls, and manage complex incentive programs—key for properties requiring operational depth and compliance.

MyStay’s 3 exclusive features—segmentation, offer orchestration across booking to post-stay phases, and digital acceptance with payment capture—focus on personalized guest communication and seamless transaction handling. These capabilities enhance guest engagement through targeted upsell offers and contactless payments, streamlining the guest journey.

IN-Gauge’s broader feature set facilitates comprehensive upsell management for larger or branded properties, while MyStay’s unique features suit hotels investing in digital guest experience and omnichannel communication.

Edge: IN-Gauge.

Which Has Better Customer Support: IN-Gauge or MyStay?

Both IN-Gauge and MyStay have equally strong customer support ratings at 4.9/5. IN-Gauge reviewers consistently commend the personalized, hands-on support from named account managers and monthly follow-ups that maintain momentum and resolve issues swiftly. MyStay users appreciate the prompt resolution of minor bugs and clear communication, with active development responding to user requests.

While MyStay’s smaller review volume limits the scope of this comparison, the available feedback shows reliable and accessible support for both products. Onboarding scores are close as well (IN-Gauge 4.8/5, MyStay 4.7/5), reinforcing their strong support reputations.

Edge: Even.

Which Has More Integrations: IN-Gauge or MyStay?

MyStay integrates with 30 verified partners compared to IN-Gauge’s 4. Both share connections with Oracle Hospitality and Mews PMS systems. IN-Gauge also connects uniquely to Shiji Group and Stayntouch, focusing on large enterprise PMS providers. MyStay’s broad partner ecosystem includes niche players like Priority Software, Kwentra, RoomRaccoon, 4SUITES, HOTELTIME, apaleo, Preno, WuBook, and Net Affinity, offering more flexibility for independent and smaller hotels.

Hotels with diverse or regional PMS requirements will find MyStay’s extensive integrations beneficial for seamless guest data synchronization. IN-Gauge’s limited but strategic integrations suit properties partnered with major global PMS providers. Integration depth aligns with each product’s market focus: IN-Gauge for branded chains, MyStay for varied independent properties.

Edge: MyStay.

Which Do Hoteliers Rate Higher: IN-Gauge or MyStay?

IN-Gauge has a higher overall rating of 4.9/5 across 274 reviews with 183 new reviews in the last six months maintaining the 4.9 score. MyStay holds a 4.8/5 rating across 45 reviews but has no recent reviews, making its score less reflective of current product quality. IN-Gauge’s ratings are consistently above 4.8/5 across all hotel segments including luxury (4.9/5, 134 reviews), branded (4.9/5, 177 reviews), boutique (4.9/5, 65 reviews), and resorts (4.9/5, 99 reviews). MyStay’s ratings are slightly lower or equal, for example luxury hotels rate it 4.9/5 but from only 12 reviews, and branded hotels rate it 4.7/5 from 13 reviews.

IN-Gauge’s large and recent review volume across multiple hotel types provides strong evidence of sustained satisfaction and product maturity. MyStay’s smaller, less current sample leaves greater uncertainty on overall user experience evolution.

Edge: Even.

How Much Do IN-Gauge and MyStay Cost?

Both IN-Gauge and MyStay charge a base price of $400. Neither offers freemium plans, monthly flat fees, per-room pricing, or implementation fees. Neither product provides trial options. Pricing transparency is identical but not highly detailed beyond the base fee. Hotels should inquire for detailed cost breakdowns based on property size and feature needs.

What Type of Hotel Should Use IN-Gauge?

• Hotels that operate multiple brands or properties requiring centralized upsell performance dashboards and chain-wide reporting.
• Teams needing structured training and coaching programs to build frontline upselling skills and confidence.
• Properties prioritizing audit trails and commission tracking for transparent incentive management.
• Hotels with food & beverage outlets wanting integrated upsell technology for dining revenue growth.
• Large branded hotels and resorts seeking proven ROI backed by extensive user reviews and case studies.

Not ideal if:

• Your property requires primarily guest-facing digital communication and contactless check-in functionality.
• You prefer a system with extensive PMS integrations covering many niche and regional partners.
• You seek a solution with built-in digital payment capture and multi-phase offer orchestration.

What Type of Hotel Should Use MyStay?

• Hotels and serviced apartments emphasizing contactless guest experience from booking through post-stay.
• Properties wanting automated pre-arrival, in-stay, and post-stay guest communication with segmentation.
• Independent, boutique, or limited-service hotels needing broad PMS and third-party software integrations.
• Teams looking for a combined platform handling guest messaging, contactless check-in/out, and upselling.
• Hotels aiming to increase ancillary revenue through personalized digital catalogs and QR code promotions.

Not ideal if:

• Your hotel requires advanced upsell performance analytics and staff incentive tracking.
• You operate multiple properties needing centralized management features and audit trail capabilities.
• Your focus is on integrating upsell programs with complex F&B revenue optimization.

IN-Gauge vs MyStay: The Bottom Line for Hotels

IN-Gauge by Frontline Performance Group and MyStay both enhance hotel upselling but serve different operational priorities. IN-Gauge focuses on empowering hotel teams with real-time performance data, coaching, and incentive management, making it ideal for multi-property, branded hotels seeking deep revenue analytics and staff engagement. MyStay prioritizes guest communication, contactless check-in, and personalized digital marketing to increase ancillary sales, fitting independent and boutique hotels focused on the guest journey.

Choose IN-Gauge if you need features like multi-property dashboards, SOC 2 data security, detailed audit trails, and dynamic upgrade pricing, supported by robust training and high-volume positive reviews. It excels at converting frontline interactions into measurable revenue growth with proven case studies at Marriott and Hilton properties.

Choose MyStay if your hotel values seamless guest communication, automated offer orchestration, digital acceptance with payment capture, and extensive PMS integrations. Its contactless check-in and smart catalogs drive personalized upsell opportunities, enhancing guest satisfaction and operational efficiency in smaller or less branded properties.

This comparison shows IN-Gauge leads in features and review volume for hotels requiring comprehensive upsell management, while MyStay offers superior integrations and guest-facing digital tools for properties prioritizing contactless experiences.