MyStay

4.8 (45 REVIEWS)

HTR Score icon
HT Score  
71 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

MyStay

4.8 (45 REVIEWS)

Ranked 12 (out of 60) in Upselling Software

A contactless solution for the smoothest guest journey imaginable.

Ratings Summary

4.8
Excellent
45 reviews
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.8/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, MyStay is the #19 most trending product in the Upselling Software category (out of 60) and the #813 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

MyStay’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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71 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About MyStay
Founded in 2016 | Headquarters in Czechia | 22 employees
Increase your hotels revenue 11-times per guest! Our Contactless solution helps hotels increase customer satisfaction and generate additional revenue through providing an improved guest experience. MyStay is a communication, upselling and check-in/check-out platform that connects accommodation facilities with their guests before, during and after their stay. The main features of MyStay include - digital marketing and upsell of yours and third party offers, all with the option of personalized content based on guest preferences - automated communication using pre-/during and post-arrival text messages and emails - digital information. Let your facility generate additional revenue through white labeled Guest Web, where you can present your services through a smart catalogue, automatically tailor made for each guest based on their needs. Connected with MyStay communication feature MyStay UPSELL automates promotion of your services or third party offers, making it effortless for guests to make purchases. MyStay also generates QR code for every created service and can be used in the promo materials in your facility for a fast order. Thanks to MyStay smart data and collected guests preferences. MyStay upsell also effectively helps the receptionist sell your facilities services offline. All manageable and customizable by your facility. On top of that the part of the contactless solution is online check-in/check-out with the possibility of online payment, using guests mobile devices or using our Light Kiosk. Deliver the right kind of hospitality. Create an unforgettable personalized experience for your guests. *We are always working on enhancing our features, stay tuned for more Request your Opening Kit here: https://www.gomystay.com/opening-kit/ Website: www.gomystay.com MyStay Blog: https://www.gomystay.com/blog/MyStay LinkedIn: https://cz.linkedin.com/company/mystay

Capabilities

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MyStay doesn’t have any benefits or use cases available

Features

Content Management

4/5 features

Customer Profiles

4/5 features

Guest Communication

4/5 features

Fulfillment & Payments

4/5 features

Analytics/Reporting

4/5 features

Pricing

Pricing Available By Request

MyStay has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

17 | Medium (25-74 room)

8 | Large (75-199 room)

8 | X-Small (1-9 room)

5 | Small (10-24 room)

4 | X-Large (200+ room)

Type

10 | Bed & Breakfast & Inns

9 | Resorts

8 | Extended Stay & Serviced Apartments

7 | City Center Hotels

5 | Boutiques

5 | Branded Hotels

4 | Vacation Rentals & Villas

3 | Airport/Conference Hotels

3 | Luxury Hotels

1 | RV Parks & Campgrounds

Region

43 | Europe

7 | South America

1 | North America

1 | Asia Pacific

1 | Middle East

1 | Africa

Category

45 | Upselling Software

43 | Contactless Check-in

45

Reviews

11

Expert Recommendations

Hotelier Rating

Excellent
49
Very Good
3
Average
2
Poor
0
Terrible
0

By Product

  • Upselling Software
    Upselling Software
  • Contactless Check-in
    Contactless Check-in

Property Size

  • X-Small
  • Small
  • Medium
  • Large
  • X-Large

Region

  • North America
    North America
  • Europe
    Europe
  • Asia Pacific
    Asia Pacific
  • Middle East
    Middle East
  • South America
    South America
  • Africa
    Africa
8

MyStay experience

Operation Manager from 75-99 room Boutique in Prague (Czech Republic)

Verified
5 months ago
I like that guests can check in online and that we can pass on information about accommodation and activities through the system. Through the QR code, guests can find out all the information about their stay, also that they can book directly through the system, for example, a taxi before arrival.
10

Everything perfect

Reservation Manager from 75-99 room City Center Hotel in Ceske Budejovice (Czech Republic)

Verified
2 years ago
Everything works perfectly. I can communicate with guests quickly and answer many questions immediately. Guests can check-in on-line prior to arrival.
9

MyStay has really made the check-in process become seamless

Director from 10 to 24 room Bed & Breakfast & Inn in (Czech Republic)

Verified
2 years ago
It is an efficient tool for me to create contactless communication with our guests. Everything works through the guest web.
10

MyStay has really helped with the check-in process

Marketing manager from 75-99 room City Center Hotel in (Slovakia)

Verified
2 years ago
So easy to communicate with guests. We love contactless Check-in and that we are able to verify ID, especially in COVID-19 times.
10

Time-saving and easy contact with our guests

Marketing Specialist from 50-74 room in Český Krumlov (Czech Republic)

Verified
2 years ago
Saving and faster check-ins. Easy operation and clarity of content. The possibility of upselling and promotion of other services QR codes are great!
10

Time-saving and simple use

Revenue Executive from 500+ room Branded Hotel in (Czech Republic)

Verified
2 years ago
MyStay offers efficient solution of how to make check-ins of the guest much more comfortable, time-saving and faster. Also, the platform allows to focus on guest's needs, improves communication with guest and helps to make the guest's stay more pleasant.
8

MyStay helps us to make Hotel KULTÚRA *** perceived as a modern hotel.

administratívny pracovník from 25-49 room City Center Hotel in (Slovakia)

Verified
2 years ago
Modern technology, graphics of sent e-mails and a residential website, fast and easy check-in, all this has greatly raised our hotel to a higher level.
10

Easy to use and improves guest experience

Social Media Specialist from 50-74 room Boutique in (Czech Republic)

Verified
2 years ago
MyStay makes the process of check-ins faster and more efficient, and it also improves communication with our guests. In addition to that, the interface of the platform is easy to use and very intuitive.
9

Great fit to our hotel

Rooms Division Manager from 75-99 room Branded Hotel in Lipno nad Vltavou (Czech Republic)

Verified
2 years ago
We really appreciate to present our services and activties in the area to our guests and the online check in is also helpful as it speeds up the whole check in process.
10

Really happy with Mystay

owner from 1 to 4 room in (Brazil)

Verified
2 years ago
We have switched to Mystay a couple months ago and we are so glad that we made that decision. We could not be happier with the feedback from our guests. From the beginning of cooperation they had completely different approach than other providers. The profile set up was fast as we wanted to welcome first guests after lockdown through Mystay...
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Response Time

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Recommended

97%

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