Name: MyStay
Rating: 4.8 (45 reviews)

MyStay

4.8 (45 REVIEWS)

HT Score

71 out of 100

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MyStay

4.8 (45 REVIEWS)

Ranked 12 (out of 60) in Upselling Software

A contactless solution for the smoothest guest journey imaginable.

97% recommended by 52 hotels

Ratings Summary

4.8

Excellent

45 reviews

Ease of Use

4.9/5

Customer Support

4.9/5

ROI

4.8/5

Implementation

4.7/5

Recommended for

Upselling Software Ranked #12 out of 60

Contactless Check-in Ranked #7 out of 63

About MyStay

Founded in 2016 | Headquarters in Czechia | 22 employees

Increase your hotels revenue 11-times per guest! Our Contactless solution helps hotels increase customer satisfaction and generate additional revenue through providing an improved guest experience. MyStay is a communication, upselling and check-in/check-out platform that connects accommodation facilities with their guests before, during and after their stay. The main features of MyStay include - digital marketing and upsell of yours and third party offers, all with the option of personalized content based on guest preferences - automated communication using pre-/during and post-arrival text messages and emails - digital information. Let your facility generate additional revenue through white labeled Guest Web, where you can present your services through a smart catalogue, automatically tailor made for each guest based on their needs. Connected with MyStay communication feature MyStay UPSELL automates promotion of your services or third party offers, making it effortless for guests to make purchases. MyStay also generates QR code for every created service and can be used in the promo materials in your facility for a fast order. Thanks to MyStay smart data and collected guests preferences. MyStay upsell also effectively helps the receptionist sell your facilities services offline. All manageable and customizable by your facility. On top of that the part of the contactless solution is online check-in/check-out with the possibility of online payment, using guests mobile devices or using our Light Kiosk. Deliver the right kind of hospitality. Create an unforgettable personalized experience for your guests. *We are always working on enhancing our features, stay tuned for more Request your Opening Kit here: https://www.gomystay.com/opening-kit/ Website: www.gomystay.com MyStay Blog: https://www.gomystay.com/blog/MyStay LinkedIn: https://cz.linkedin.com/company/mystay

MyStay doesn’t have any benefits or use cases available

Features

Content Management

4/5 features

Deal/Offer Templates Library

The Upselling Tool helps their hotels to come up with creative ideas to upsell to their guests / Ideally, this is segmented and personalized per hotel. The power of this feature is for hotels to receive suggestions of the best converting offers depending on their guest mix and facilities.
Dynamic Upgrade Pricing

The Upselling Tool offers Room Upgrade dynamic pricing to the guests, supporting the overall pricing strategy set up by the Revenue Manager / This allows to follow exactly the pricing strategy of the hotel only, increasing the amount of upgrades and maximizing the profit generated by these upgrades. This is the best way to maximize RevPAR (by boosting ADR) at any time. If you upsell in advance, you can even resell the rooms that became available.
Automated A/B Testing
On property upsells
Future stay offers
Gift Vouchers

Customer Profiles

4/5 features

Segmentation

Making sure guests only see relevant offers / Increases conversion and relevance for the guests meaning happier guests and more revenue for the properties.

Guest Communication

4/5 features

Omnichannel (email, chat, sms, Whatsapp)

Ability to use more than one channel (email, chat, sms, whatsapp) / A great benefit to use omnichannel communication is to be able to reach a much higher volume of guests. With an integrated chat solution, you can let your guests upgrade their stay on your website, with sms or whatsapp, you can reach out to all guests that left their phone number.
Check-in upselling
Pre-arrival emails
Upsell at booking

Fulfillment & Payments

4/5 features

Type 2 SOC 2 Certified (Data Security)

Data Security/Audit Certification: https://www.onelogin.com/compliance/soc-2-type-2
Fulfillment Task Automation (via Task Mgmt Integrations)

Operations software / The Upselling tool integrates to one or many Operations software (like Hotelkit or Alice or Optii), automating many operational tasks and allowing hotels to reduce manual work of preparation for the guest arrival. / This allows hotels to automate tasks to prepare the guest arrival by adding the right extra to the right room.
On property upsells
Check-in upselling
Gift Vouchers

Analytics/Reporting

4/5 features

Automated A/B Testing

Multi-Prop Management

4/5 features

Multi-Property/Chain Dashboard

Other

0/1 features

Offer Performance Analytics

Direct access to property/group data on offer performance including revenue by guest exposure (booking, pre-arrival, at arrival), by offer type, and by staff member. Properties never have to wait for month-end or QBR meetings; data is immediately available for view or export into local BI tools

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Popularity by Segment

Size

17 | Medium (25-74 room)

8 | Large (75-199 room)

8 | X-Small (1-9 room)

5 | Small (10-24 room)

4 | X-Large (200+ room)

Type

10 | Bed & Breakfast & Inns

9 | Resorts

8 | Extended Stay & Serviced Apartments

7 | City Center Hotels

5 | Boutiques

5 | Branded Hotels

4 | Vacation Rentals & Villas

3 | Airport/Conference Hotels

3 | Luxury Hotels

1 | RV Parks & Campgrounds

Region

43 | Europe

7 | South America

1 | North America

1 | Asia Pacific

1 | Middle East

1 | Africa

Company	Functionality
SiteMinder 91% recommended by 1445 hotels	Channel Managers +2 more
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RoomRaccoon 97% recommended by 507 hotels	Property Management Systems
Oracle Hospitality 89% recommended by 420 hotels	Property Management Systems
Asksuite 98% recommended by 403 hotels	Hotel Chatbots
Bookassist 94% recommended by 354 hotels	Booking Engine +3 more
Mews 90% recommended by 317 hotels	Property Management Systems
HOTELTIME 94% recommended by 241 hotels	Property Management Systems
Net Affinity 94% recommended by 211 hotels	Booking Engine
Guestline 90% recommended by 123 hotels	Property Management Systems

Discover Apps

Resources

Get Advice

Deal/Offer Templates Library

Dynamic Upgrade Pricing

Automated A/B Testing

On property upsells

Future stay offers

Gift Vouchers

Segmentation

Omnichannel (email, chat, sms, Whatsapp)

Check-in upselling

Pre-arrival emails

Upsell at booking

Type 2 SOC 2 Certified (Data Security)

Fulfillment Task Automation (via Task Mgmt Integrations)

On property upsells

Check-in upselling

Gift Vouchers

Automated A/B Testing

Multi-Property/Chain Dashboard

Offer Performance Analytics