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A contactless solution for the smoothest guest journey imaginable.
97% recommended by 52 hotels
More than 50% of MyStay’s reviews come from Czech Republic.
Bell - AI powered product analyst
I analyzed all of MyStay’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like MyStay for its efficient check-in process, personalized guest communication, and upsell opportunities that enhance revenue. Reviewers appreciate the seamless online check-in capabilities, QR codes, and the ability to promote additional services. The platform's integration with PMS and support for contactless processes, especially during the pandemic, contribute significantly to improved customer experiences and operational efficiency. Some users highlighted areas for improvement such as customization options, system speed, and PMS integration issues.
Founded in 2016 | Headquarters in Czechia | 22 employees
MyStay is a guest communication, upselling, and check-in/check-out platform designed specifically for the hospitality industry. It connects hotels and other accommodation facilities with their guests before, during, and after their stay, enhancing the overall guest experience and increasing revenue.
Key features include:
- **Personalized Digital Marketing and Upselling:** Promote your services and third-party offers using tailored content based on guest preferences.
- **Automated Communication:** Send pre-arrival, during-stay, and post-departure messages through text and email.
- **Contactless Check-In/Check-Out:** Facilitate a seamless check-in/check-out process with online payment options using guests' mobile devices or a Light Kiosk.
- **Smart Data Utilization:** Leverage collected guest preferences to personalize and enhance service offerings.
- **White Labeled Guest Web:** Present your services through an automatically customized smart catalogue, enabling easy guest purchases and increasing upsell opportunities.
MyStay integrates smoothly with your existing Property Management System (PMS) to minimize disruptions and improve operational efficiency, thus making it an essential tool for any modern hotelier looking to deliver exceptional service while maximizing revenue.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of MyStay products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
MyStay's Provided Description:
"Increase your hotels revenue 11-times per guest!
Our Contactless solution helps hotels increase customer satisfaction and generate additional revenue through providing an improved guest experience.
MyStay is a communication, upselling and check-in/check-out platform that connects accommodation facilities with their guests before, during and after their stay.
The main features of MyStay include
- digital marketing and upsell of yours and third party offers, all with the option of personalized content based on guest preferences
- automated communication using pre-/during and post-arrival text messages and emails
- digital information.
Let your facility generate additional revenue through white labeled Guest Web, where you can present your services through a smart catalogue, automatically tailor made for each guest based on their needs. Connected with MyStay communication feature MyStay UPSELL automates promotion of your services or third party offers, making it effortless for guests to make purchases. MyStay also generates QR code for every created service and can be used in the promo materials in your facility for a fast order.
Thanks to MyStay smart data and collected guests preferences. MyStay upsell also effectively helps the receptionist sell your facilities services offline.
All manageable and customizable by your facility.
On top of that the part of the contactless solution is online check-in/check-out with the possibility of online payment, using guests mobile devices or using our Light Kiosk.
Deliver the right kind of hospitality. Create an unforgettable personalized experience for your guests.
*We are always working on enhancing our features, stay tuned for more
Request your Opening Kit here: https://www.gomystay.com/opening-kit/
Website: www.gomystay.com
MyStay Blog: https://www.gomystay.com/blog/MyStay
LinkedIn: https://cz.linkedin.com/company/mystay"
RV Parks & Campgrounds
100%
recommended by
1
RV Parks & Campgrounds
Achievements
Trending Product
This vendor's trending score is rising, MyStay is the #63 most trending product in the Upselling Software category (out of 64) and the #1665 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
MyStay has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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I like that guests can check in online and that we can pass on information about accommodation and activities through the system. Through the QR code, guests can find out all the information about their stay, also that they can book directly through the system, for example, a taxi before arrival.
What do you dislike or think could be improved?
We are satisfied with the system, the only thing that could be improved is the speed of the system and the ability to edit multiple hotels at once.
4.0
Very Good
Ease of Use
4.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
4.0/5
I like that guests can check in online and that we can pass on information about accommodation and activities through the system. Through the QR code, guests can find out all the information about their stay, also that they can book directly through the system, for example, a taxi before arrival.
Modern technology, graphics of sent e-mails and a residential website, fast and easy check-in, all this has greatly raised our hotel to a higher level.
What do you dislike or think could be improved?
We have only a few months of experience with MyStay so far, which is unfortunately also marked by a pandemic. In general, MyStay services so far meet our needs. Maybe, we would welcome more freedom in automatic messaging, such as the ability to customize lines and paragraphs.
4.0
Very Good
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
N/A
Implementation
N/A
Modern technology, graphics of sent e-mails and a residential website, fast and easy check-in, all this has greatly raised our hotel to a higher level.
Saving and faster check-ins.
Easy operation and clarity of content.
The possibility of upselling and promotion of other services
QR codes are great!
What do you dislike or think could be improved?
Sometimes slow upload of website.
More text editing options.
The currency would match automatically based on the language.
Otherwise satisfaction for a small hotel.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Saving and faster check-ins.
Easy operation and clarity of content.
The possibility of upselling and promotion of other services
QR codes are great!
MyStay offers efficient solution of how to make check-ins of the guest much more comfortable, time-saving and faster. Also, the platform allows to focus on guest's needs, improves communication with guest and helps to make the guest's stay more pleasant.
What do you dislike or think could be improved?
In my opinion, MyStay platform responds quickly to hotel's requests and makes improvement all the time, so currently I do not have any big idea of what should be improved. Only what I have to mention is to improve integration between MyStay and PMS system.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
4.0/5
MyStay offers efficient solution of how to make check-ins of the guest much more comfortable, time-saving and faster. Also, the platform allows to focus on guest's needs, improves communication with guest and helps to make the guest's stay more pleasant.
MyStay makes the process of check-ins faster and more efficient, and it also improves communication with our guests. In addition to that, the interface of the platform is easy to use and very intuitive.
What do you dislike or think could be improved?
At the moment, we do not have any issues with the platform. I would happily recommend it to other companies.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
MyStay makes the process of check-ins faster and more efficient, and it also improves communication with our guests. In addition to that, the interface of the platform is easy to use and very intuitive.
We really appreciate to present our services and activties in the area to our guests and the online check in is also helpful as it speeds up the whole check in process.
What do you dislike or think could be improved?
The marketing towards guests could be better. At the moment we feel there is rather a marketing towards hotels/clients and common people do not know MyStay and what to expect.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
We really appreciate to present our services and activties in the area to our guests and the online check in is also helpful as it speeds up the whole check in process.
We have switched to Mystay a couple months ago and we are so glad that we made that decision. We could not be happier with the feedback from our guests. From the beginning of cooperation they had completely different approach than other providers. The profile set up was fast as we wanted to welcome first guests after lockdown through Mystay. We have received only positive feedback from guests till now thanks to online check-in.
What do you dislike or think could be improved?
At this moment, I don't think there is anything that could be improved but of course we are looking forward to new features.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
We have switched to Mystay a couple months ago and we are so glad that we made that decision. We could not be happier with the feedback from our guests. From the beginning of cooperation they had completely different approach than other providers. The profile set up was fast as we wanted to welcome first guests after lockdown through Mystay...
We have integrated our Optima PMS with MyStay app and self service kiosk in a very short time. The process was professional and efficient and all features work perfectly. The products allow a complete check in from MyStay products and affect optima PMS immediately and online.
Showing all answers to:
"What does this product or service do well?"
David Boker
International Operations Manager
@
Silverbyte Ltd
November 30, 2021,
David Boker
has tried
MyStay
We have integrated our Optima PMS with MyStay app and self service kiosk in a very short time. The process was professional and efficient and all features work perfectly. The products allow a complete check in from MyStay products and affect optima PMS immediately and online.
Roberto Ferrini
Connectivity Manager
@
WuBook
November 30, 2021,
Roberto Ferrini
heard from clients about
MyStay
MyStay is very innovative offering five solutions to manage the guests before and after the check in and the check out. You can automate your reception is a very easy way by scheduling SMS and e-mails before arrival.
Don Cronin
Director of Product
@
Bookassist
December 1, 2021,
Don Cronin
has seen a demo of
MyStay
MyStay software and check-in kiosks allow guests to massively reduce waiting time at reception and minimise the hassle which is usually associated with hotel check-in. In addition all useful hotel and stay related information is available to the guest pre stay and during stay ensuring that the guest hotel stay experience is as fulfilling as possible
Isabel Cerdeira
Head of Customer Development
@
Hub OS
November 30, 2021,
Isabel Cerdeira
has seen a demo of
MyStay
Contactless solution allowing for a smooth guest journey. It has quite important functionalities like digital check-in, interactive maps and review management. Also has great upselling benefits such as welcome email and SMS and smart catalogues for the guests.
Sherif Ahmed
Business Development Senior Manager
@
Advanced Computer Technology
November 24, 2021,
Sherif Ahmed
has seen a demo of
MyStay
MyStay helps hotels to decrease reception expenses about 75%. Saves
time of receptionist, increase customer satisfaction and generate additional revenue through providing an improved guest experience.
MyStay helps hotels establish a connection with the guest right after the reservation via automated pre-arrival messaging (SMS and email) with the 85% open rate. Lets hotels generate additional revenue through white labeled Guest Web, where
hotels present their services in an e-shop manner as a smart catalogue, automatically tailor made for each guest based on their needs.
Philip von Ditfurth
Founder
@
apaleo
November 19, 2021,
Philip von Ditfurth
occassionaly uses
MyStay
MyStay strives for an intuitive and easy-to-use guest journey. Along all touchpoints from booking confirmation to check-out. Mystay's Contactless Kit was chosen by the United Nations World Tourism Organization (UNWTO) supported by the World Health Organization (WHO) as the most complete worldwide solution to mitigate COVID-19’s impact on tourism.
Frank Wagner
Global Director of Sales
@
Advanced Computer Technology
November 22, 2021,
Frank Wagner
regularly uses
MyStay
MyStay gives us the ability to offer a 360° solution to our hotel customers. It very well compliments the features of the PMS system and is liked by our customers and their clients. All processes are really simple and the superfast implementation cycle makes it even easier to add upselling and self-check-in to the offering of any customer.
Jan Hejny
CEO
@
HOTELTIME SOLUTIONS a.s.
April 17, 2020,
Jan Hejny
heard from clients about
MyStay
MyStay has been our partner for a few years now and we have been watching them closely over the years as they improve their platform, add new features including the online check-in a constantly communicate with hoteliers on how to improve their business.
Niall Lenihan
Partnerships Manager
@
Net Affinity
January 20, 2020,
Niall Lenihan
has seen a demo of
MyStay
MyStay provides 3 solutions for the price of one with pre-arrival messaging, digital check-in, and upsell. There solution allows the property to schedule pre-arrival SMS or emails. It can streamline Front Office work by eliminating lines on check-in.
Tom Kirkham
Program Lead
@
SiteMinder
January 13, 2020,
Tom Kirkham
has seen a demo of
MyStay
MyStay helps hotels provide their guests seamless assistance throughout their hotel experience. Pre-stay, MyStay ensures guests receive communication about all possible add-ons, upgrades, check-in information and processes. MyStay then serves as a reference throughout the guests' stay, primarily as a communication platform (using WhatsApp, Messenger).
Des O'Mahony
CEO & Founder
@
Bookassist
January 10, 2020,
Des O'Mahony
has tried
MyStay
MyStay is a really great guest engagement and communication platform for hotels. It not only allows you to reach out to guests before arrival via sms, email, on mobile or on the web, but it gives you opportunity to offer upgrades, to up-sell services, to provide information on facilities and nearby points of interest.
Most importantly it allows the guest to check-in online and by gathering information it saves time for hotel staff.
MyStay connects with your PMS and onboards very quickly. For the guest, it’s very professional, it's mobile optimised, and it’s extremely convenient. It’s a great and welcome addition any hotel for the 21st century traveler.
Question:
What differentiates this product or service from the competition?
Answer:
It supports all the requirements of the Czech Republic as I am sure it does in other countries. It supports main guest information as well as all guests staying in the room, as required in the Czech Republic. All in all - seems like a good and efficient product.
Showing all answers to:
"What differentiates this product or service from the competition?"
David Boker
International Operations Manager
@
Silverbyte Ltd
November 30, 2021,
David Boker
has tried
MyStay
It supports all the requirements of the Czech Republic as I am sure it does in other countries. It supports main guest information as well as all guests staying in the room, as required in the Czech Republic. All in all - seems like a good and efficient product.
Roberto Ferrini
Connectivity Manager
@
WuBook
November 30, 2021,
Roberto Ferrini
heard from clients about
MyStay
My Stay stands out thanks to its User experience and its easy and immediate interface. The many integrations allow to use it with many PMS currently available on the market.
The prices are very competitive.
Don Cronin
Director of Product
@
Bookassist
December 1, 2021,
Don Cronin
has seen a demo of
MyStay
The MyStay check-in kiosk allows each guest to immediately pick-up their room key without having to queue, without having to engage with hotel frontdesk stay and without delaying any more than they need to before enjoying the comfort of their room as the entire check-in can be done en route from the airport.
Isabel Cerdeira
Head of Customer Development
@
Hub OS
November 30, 2021,
Isabel Cerdeira
has seen a demo of
MyStay
They keep innovating and growing in the hospitality sector and have many important integrations with other players to make it easy for hoteliers day-to-day life.
Flexible in their pricing, the client can choose to pay per room or reservation.
Sherif Ahmed
Business Development Senior Manager
@
Advanced Computer Technology
November 24, 2021,
Sherif Ahmed
has seen a demo of
MyStay
The future of receptions starts with digitization and automation. The concept of
current receptions will no more work in less than 5 years - will be obsolete. The purpose
of the MyStay Automated Reception is to digitize 100 % check-ins and check-outs.
Mystay Simplifies the check-in process, eliminates queues and allows hotel staff to reallocate their time. With this solution hotels can create a customized check-in form
according to their specific country needs and send an automated email or SMS to
the guest before their stay inviting them to pre-register and skip a line on reception.
Philip von Ditfurth
Founder
@
apaleo
November 19, 2021,
Philip von Ditfurth
occassionaly uses
MyStay
There are different digital guest journeys in the market. Mystay's Contactless Kit was chosen by the United Nations World Tourism Organization (UNWTO) supported by the World Health Organization (WHO) as the most complete worldwide solution to mitigate COVID-19’s impact on tourism.
Frank Wagner
Global Director of Sales
@
Advanced Computer Technology
November 22, 2021,
Frank Wagner
regularly uses
MyStay
Great flexibility in the configuration to match almost any business need, combined with the best value for money in that market segment. The guest communication features are very broad and create a great level of direct customer interaction pre-, during-, and post-stay.
Jan Hejny
CEO
@
HOTELTIME SOLUTIONS a.s.
April 17, 2020,
Jan Hejny
heard from clients about
MyStay
MyStay's personal approach to customers has always been outstanding as they listen to feedback from hoteliers and improve the product and service. Also their industry news provide good information that help hoteliers navigate in the industry.
Niall Lenihan
Partnerships Manager
@
Net Affinity
January 20, 2020,
Niall Lenihan
has seen a demo of
MyStay
MyStay provides 3 solutions for the price of one with pre-arrival messaging, digital check-in, and upsell. There solution allows the property to schedule pre-arrival SMS or emails. It can streamline Front Office work by eliminating lines on check-in.
Tom Kirkham
Program Lead
@
SiteMinder
January 13, 2020,
Tom Kirkham
has seen a demo of
MyStay
MyStay combines two key hotel tech offerings - guest communication and upsell. MyStay gives hotels the opportunity to stay in direct dialogue with their guests (before and during their stay) to optimise their experience through the provision of upgrades or ancillary purchases or simply ask questions or make requests.
Des O'Mahony
CEO & Founder
@
Bookassist
January 10, 2020,
Des O'Mahony
has tried
MyStay
MyStay is already a very mature and slick platform. A key differentiator is that it is not tied to any one PMS, CRM or other technology - it can connect with any system quite quickly and allow a hotel to offer mobile and web check-in and upsell services with little effort. It is therefore an easy upgrade to existing in-house technologies for hotels.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
There are many such products on the market with different abilities and features. Select the one that meets your needs and make sure it is fully integrated with your PMS, otherwise you may be stuck with something that doesn't work. MyStay have an extensive solution and is intergated with Optima, so I recommend using both.
Showing all answers to:
"Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
David Boker
International Operations Manager
@
Silverbyte Ltd
November 30, 2021,
David Boker
has tried
MyStay
There are many such products on the market with different abilities and features. Select the one that meets your needs and make sure it is fully integrated with your PMS, otherwise you may be stuck with something that doesn't work. MyStay have an extensive solution and is intergated with Optima, so I recommend using both.
Roberto Ferrini
Connectivity Manager
@
WuBook
November 30, 2021,
Roberto Ferrini
heard from clients about
MyStay
My Stay integrates perfectly with our PMS and offers additional tools for guest management. The combination of My Stay with our PMS Zak allows hoteliers to permanently optimize and automate the check-in and check-out processes, making life easier for their guests as well.
Don Cronin
Director of Product
@
Bookassist
December 1, 2021,
Don Cronin
has seen a demo of
MyStay
I would recommend hoteliers to try the products which MyStay offer as there are multiple benefits to the hotelier and also to the guest. The MyStay services allow guests to save time and hassle which is usually associated with a hotel stay. It removes check-in wait times, it allows the hotel to communicate to the guest pre-stay and during the stay. It allows the hotel to easily and unobtrusively upsell to guests ensuring that the guest maximises the benefits from their stay with the hotel.
Isabel Cerdeira
Head of Customer Development
@
Hub OS
November 30, 2021,
Isabel Cerdeira
has seen a demo of
MyStay
It's a perfect add-on to any hotel stack, especially nowadays!
It will make you save time with the digital check-in, but also make it possible to offer a seamless, contactless yet closer experience to your guests.
With the upselling tool you're able to generate additional revenue (easy for both hotelier and guest).
Sherif Ahmed
Business Development Senior Manager
@
Advanced Computer Technology
November 24, 2021,
Sherif Ahmed
has seen a demo of
MyStay
Try it to see by use it the benefits of all features of check In & check out, reservations, upselling benefits, using ROI to judge the products, How are the Simplifies of the check-in process, how can you eliminates queues and allows hotel staff to reallocate their time
Philip von Ditfurth
Founder
@
apaleo
November 19, 2021,
Philip von Ditfurth
occassionaly uses
MyStay
A hotelier considering this product or service should be looking for the most easy-to-use and seamless kind of guest journey. To come to a decision about the fit of the product it is recommendable to try it out and test it in a virtual environment.
Frank Wagner
Global Director of Sales
@
Advanced Computer Technology
November 22, 2021,
Frank Wagner
regularly uses
MyStay
Ensure to make use of the full feature set of MyStay in combination with your local PMS interface. The product is not about a single feature, but a customer journey.
If you think, some things do not match your needs, talk to them, they always find a solution.
Jan Hejny
CEO
@
HOTELTIME SOLUTIONS a.s.
April 17, 2020,
Jan Hejny
heard from clients about
MyStay
I would definitelly recommend to personally meet Tomas or Pavlina form the team for a full product demo and also discuss anybody's requirements that may not be a part of the platform so far as MyStay are quick to react on those as well.
Niall Lenihan
Partnerships Manager
@
Net Affinity
January 20, 2020,
Niall Lenihan
has seen a demo of
MyStay
Look at the long term benefits that the 3 MyStay solutions can offer you . They are aligning themselves with the future of automation , engaging & empowering your customers and removing the manual obstacles which exist and cause your guests frustrations.
Tom Kirkham
Program Lead
@
SiteMinder
January 13, 2020,
Tom Kirkham
has seen a demo of
MyStay
Take the time to set-up all hotel offers and services within the product so you receive the full power of the MyStay solution. Also, ensure that all hotel staff are trained properly in order to give guests the best user journey.
Des O'Mahony
CEO & Founder
@
Bookassist
January 10, 2020,
Des O'Mahony
has tried
MyStay
It's easy to do a trial of the services with no commitment and with very little effort, so it is definitely worth trying out. Getting your guests' feedback on it would be an easy way to determine if it is raising the profile of your hotel or not.
MyStay has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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Response Time
Less than a day
Recommended
97%
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