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MyStay
4.8 (45 REVIEWS)
HT Score
19 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
MyStay
Ranked 11 (out of 63) in Upselling Software
A contactless solution for the smoothest guest journey imaginable.
97% recommended by 52 hotels
More than 50% of MyStay’s reviews come from Czech Republic.
Bell - AI powered product analyst
I analyzed all of MyStay’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like MyStay for its efficient check-in process, personalized guest communication, and upsell opportunities that enhance revenue. Reviewers appreciate the seamless online check-in capabilities, QR codes, and the ability to promote additional services. The platform's integration with PMS and support for contactless processes, especially during the pandemic, contribute significantly to improved customer experiences and operational efficiency. Some users highlighted areas for improvement such as customization options, system speed, and PMS integration issues.
Hoteliers Most Frequently Mention
What Types of Hotels MyStay is Popular For
Size
6 | Large (75-199 room)
22 | Medium (25-74 room)
5 | Small (10-24 room)
11 | X-Large (200+ room)
7 | X-Small (1-9 room)
Country
27 | Czech Republic
5 | Slovakia
2 | United Arab Emirates
2 | Canada
1 | Portugal
1 | Cyprus
1 | Vietnam
1 | Greece
1 | Slovenia
1 | Colombia
1 | Costa Rica
1 | Hungary
1 | South Africa
1 | Argentina
1 | Azerbaijan
1 | Belgium
1 | Austria
1 | France
1 | Brazil
1 | United States of America
1 | Germany
Type
16 | Bed & Breakfast & Inns
15 | Boutiques
12 | Branded Hotels
9 | City Center Hotels
12 | Airport/Conference Hotels
10 | Extended Stay & Serviced Apartments
8 | Limited Service & Budget Hotels
14 | Luxury Hotels
12 | Resorts
1 | RV Parks & Campgrounds
4 | Vacation Rentals & Villas
Region
3 | North America
41 | Europe
2 | Asia Pacific
2 | Middle East
4 | South America
1 | Africa
Category
45 | Upselling Software
43 | Contactless Check-in
Didn’t find what you were looking for?
What is MyStay?
Founded in 2016 | Headquarters in Czechia | 22 employees
MyStay is a guest communication, upselling, and check-in/check-out platform designed specifically for the hospitality industry. It connects hotels and other accommodation facilities with their guests before, during, and after their stay, enhancing the overall guest experience and increasing revenue.
Key features include:
- **Personalized Digital Marketing and Upselling:** Promote your services and third-party offers using tailored content based on guest preferences.
- **Automated Communication:** Send pre-arrival, during-stay, and post-departure messages through text and email.
- **Contactless Check-In/Check-Out:** Facilitate a seamless check-in/check-out process with online payment options using guests' mobile devices or a Light Kiosk.
- **Smart Data Utilization:** Leverage collected guest preferences to personalize and enhance service offerings.
- **White Labeled Guest Web:** Present your services through an automatically customized smart catalogue, enabling easy guest purchases and increasing upsell opportunities.
MyStay integrates smoothly with your existing Property Management System (PMS) to minimize disruptions and improve operational efficiency, thus making it an essential tool for any modern hotelier looking to deliver exceptional service while maximizing revenue.
Capabilities
MyStay doesn’t have any benefits or use cases available
Features
Content Management
4/5 features
Customer Profiles
4/5 features
Guest Communication
4/5 features
Fulfillment & Payments
4/5 features
Analytics/Reporting
4/5 features
Multi-Prop Management
4/5 features
Other
0/1 features
MyStay Reviews Summary
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.8/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, MyStay is the #63 most trending product in the Upselling Software category (out of 63) and the #1756 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreMyStay’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
MyStay Pricing
Pricing Available By Request
MyStay has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Hotelier Rating
Hoteliers say
Hoteliers like MyStay for its efficient check-in process, personalized guest communication, and upsell opportunities that enhance revenue. Reviewers appreciate the seamless online check-in capabilities, QR codes, and the ability to promote additional services. The platform's integration with PMS and support for contactless processes, especially during the pandemic, contribute significantly to improved customer experiences and operational efficiency. Some users highlighted areas for improvement such as customization options, system speed, and PMS integration issues.
AI-generated from the text of customer reviews
Looking for specific info?
8
MyStay experience
Operation Manager from 25-49 room Boutique in Prague (Czech Republic)
Verified
2 years ago
I like that guests can check in online and that we can pass on information about accommodation and activities through the system. Through the QR code, guests can find out all the information about their stay, also that they can book directly through the system, for example, a taxi before arrival.
Czech Republic
Czech Republic
Operation Manager
Medium Hotel
10
Everything perfect
Reservation Manager from 200 to 499 room Branded Hotel in Ceske Budejovice (Czech Republic)
Verified
3 years ago
Everything works perfectly. I can communicate with guests quickly and answer many questions immediately. Guests can check-in on-line prior to arrival.
Czech Republic
Czech Republic
Reservation Manager
X-Large Hotel
9
MyStay has really made the check-in process become seamless
Director from 10 to 24 room Bed & Breakfast & Inn in Prague (Czech Republic)
Verified
3 years ago
It is an efficient tool for me to create contactless communication with our guests. Everything works through the guest web.
Czech Republic
Czech Republic
Director
Small Hotel
10
MyStay has really helped with the check-in process
Marketing manager from 200 to 499 room City Center Hotel in Bled (Slovenia)
Verified
3 years ago
So easy to communicate with guests. We love contactless Check-in and that we are able to verify ID, especially in COVID-19 times.
Slovenia
Slovenia
Marketing manager
X-Large Hotel
8
MyStay helps us to make Hotel KULTÚRA *** perceived as a modern hotel.
administratívny pracovník from 25-49 room Branded Hotel in Ruzomberok (Slovakia)
Verified
3 years ago
Modern technology, graphics of sent e-mails and a residential website, fast and easy check-in, all this has greatly raised our hotel to a higher level.
Slovakia
Slovakia
administratívny pracovník
Medium Hotel
10
Time-saving and easy contact with our guests
Marketing Specialist from 50-74 room Bed & Breakfast & Inn in Cesky Krumlov (Czech Republic)
Verified
3 years ago
Saving and faster check-ins.
Easy operation and clarity of content.
The possibility of upselling and promotion of other services
QR codes are great!
Czech Republic
Czech Republic
Marketing Specialist
Medium Hotel
10
Time-saving and simple use
Revenue Executive from 500+ room Boutique in Prague (Czech Republic)
Verified
3 years ago
MyStay offers efficient solution of how to make check-ins of the guest much more comfortable, time-saving and faster. Also, the platform allows to focus on guest's needs, improves communication with guest and helps to make the guest's stay more pleasant.
Czech Republic
Czech Republic
Revenue Executive
X-Large Hotel
10
Easy to use and improves guest experience
Social Media Specialist from 50-74 room Boutique in Prague (Czech Republic)
Verified
3 years ago
MyStay makes the process of check-ins faster and more efficient, and it also improves communication with our guests. In addition to that, the interface of the platform is easy to use and very intuitive.
Czech Republic
Czech Republic
Social Media Specialist
Medium Hotel
9
Great fit to our hotel
Rooms Division Manager from 75-99 room Bed & Breakfast & Inn in Lipno nad Vltavou (Czech Republic)
Verified
3 years ago
We really appreciate to present our services and activties in the area to our guests and the online check in is also helpful as it speeds up the whole check in process.
Czech Republic
Czech Republic
Rooms Division Manager
Large Hotel
10
Really happy with Mystay
owner from 1 to 4 room in Garzon (Colombia)
Verified
3 years ago
We have switched to Mystay a couple months ago and we are so glad that we made that decision. We could not be happier with the feedback from our guests. From the beginning of cooperation they had completely different approach than other providers. The profile set up was fast as we wanted to welcome first guests after lockdown through Mystay...
Colombia
Colombia
owner
X-Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
We have integrated our Optima PMS with MyStay app and self service kiosk in a very short time. The process was professional and efficient and all features work perfectly. The products allow a complete check in from MyStay products and affect optima PMS immediately and online.
Showing all answers to: "What does this product or service do well?"
We have integrated our Optima PMS with MyStay app and self service kiosk in a very short time. The process was professional and efficient and all features work perfectly. The products allow a complete check in from MyStay products and affect optima PMS immediately and online.
MyStay is very innovative offering five solutions to manage the guests before and after the check in and the check out. You can automate your reception is a very easy way by scheduling SMS and e-mails before arrival.
MyStay software and check-in kiosks allow guests to massively reduce waiting time at reception and minimise the hassle which is usually associated with hotel check-in. In addition all useful hotel and stay related information is available to the guest pre stay and during stay ensuring that the guest hotel stay experience is as fulfilling as possible
Contactless solution allowing for a smooth guest journey. It has quite important functionalities like digital check-in, interactive maps and review management. Also has great upselling benefits such as welcome email and SMS and smart catalogues for the guests.
MyStay helps hotels to decrease reception expenses about 75%. Saves
time of receptionist, increase customer satisfaction and generate additional revenue through providing an improved guest experience.
MyStay helps hotels establish a connection with the guest right after the reservation via automated pre-arrival messaging (SMS and email) with the 85% open rate. Lets hotels generate additional revenue through white labeled Guest Web, where
hotels present their services in an e-shop manner as a smart catalogue, automatically tailor made for each guest based on their needs.
Question:
What differentiates this product or service from the competition?
Answer:
It supports all the requirements of the Czech Republic as I am sure it does in other countries. It supports main guest information as well as all guests staying in the room, as required in the Czech Republic. All in all - seems like a good and efficient product.
Showing all answers to: "What differentiates this product or service from the competition?"
It supports all the requirements of the Czech Republic as I am sure it does in other countries. It supports main guest information as well as all guests staying in the room, as required in the Czech Republic. All in all - seems like a good and efficient product.
My Stay stands out thanks to its User experience and its easy and immediate interface. The many integrations allow to use it with many PMS currently available on the market.
The prices are very competitive.
The MyStay check-in kiosk allows each guest to immediately pick-up their room key without having to queue, without having to engage with hotel frontdesk stay and without delaying any more than they need to before enjoying the comfort of their room as the entire check-in can be done en route from the airport.
They keep innovating and growing in the hospitality sector and have many important integrations with other players to make it easy for hoteliers day-to-day life.
Flexible in their pricing, the client can choose to pay per room or reservation.
The future of receptions starts with digitization and automation. The concept of
current receptions will no more work in less than 5 years - will be obsolete. The purpose
of the MyStay Automated Reception is to digitize 100 % check-ins and check-outs.
Mystay Simplifies the check-in process, eliminates queues and allows hotel staff to reallocate their time. With this solution hotels can create a customized check-in form
according to their specific country needs and send an automated email or SMS to
the guest before their stay inviting them to pre-register and skip a line on reception.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
There are many such products on the market with different abilities and features. Select the one that meets your needs and make sure it is fully integrated with your PMS, otherwise you may be stuck with something that doesn't work. MyStay have an extensive solution and is intergated with Optima, so I recommend using both.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
There are many such products on the market with different abilities and features. Select the one that meets your needs and make sure it is fully integrated with your PMS, otherwise you may be stuck with something that doesn't work. MyStay have an extensive solution and is intergated with Optima, so I recommend using both.
My Stay integrates perfectly with our PMS and offers additional tools for guest management. The combination of My Stay with our PMS Zak allows hoteliers to permanently optimize and automate the check-in and check-out processes, making life easier for their guests as well.
I would recommend hoteliers to try the products which MyStay offer as there are multiple benefits to the hotelier and also to the guest. The MyStay services allow guests to save time and hassle which is usually associated with a hotel stay. It removes check-in wait times, it allows the hotel to communicate to the guest pre-stay and during the stay. It allows the hotel to easily and unobtrusively upsell to guests ensuring that the guest maximises the benefits from their stay with the hotel.
It's a perfect add-on to any hotel stack, especially nowadays!
It will make you save time with the digital check-in, but also make it possible to offer a seamless, contactless yet closer experience to your guests.
With the upselling tool you're able to generate additional revenue (easy for both hotelier and guest).
Try it to see by use it the benefits of all features of check In & check out, reservations, upselling benefits, using ROI to judge the products, How are the Simplifies of the check-in process, how can you eliminates queues and allows hotel staff to reallocate their time
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HOTELTIME SOLUTIONS a.s.
Niall Lenihan
Partnerships Manager
@
Net Affinity
Tom Kirkham
Program Lead
@
SiteMinder
Des O'Mahony
CEO & Founder
@
Bookassist
Are you a consultant or vendor that recommends MyStay?
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MyStay Integrations
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Support
Unverified
MyStay has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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