freetobook vs. Prostay:
Which Is Right for You?

The Decision

Choosing between freetobook and Prostay hinges on your hotel’s specific needs and operational scale. While both aim to streamline reservations and management, they serve different hotel types and offer contrasting features, pricing, and user experiences. Your choice should align with your property size, technological preferences, and budget.

freetobook is well-established with a significant user base and more recent reviews, making it the more proven and transparent option. Prostay, despite its newer market entry, targets larger properties and resorts, but its limited review volume means less confidence in its performance.

Is freetobook or Prostay Better for Hotels?

Both freetobook and Prostay are designed to simplify property management, but they diverge significantly in scope and maturity. freetobook offers a straightforward PMS tailored for small to medium independent hotels and B&Bs, emphasizing ease of use, booking, and channel management. Prostay, on the other hand, targets resorts and larger hotels with a comprehensive, feature-rich platform capable of handling complex operations across multiple properties.

freetobook has amassed 129 reviews with recent feedback from the last six months, giving it a clear advantage in current performance insights. Prostay has only five reviews in total, with none recent, which weakens confidence in its latest capabilities. Are you comfortable with a more established, widely-supported system, or are you exploring a newer, more expansive platform?

freetobook vs Prostay: Which Should Your Hotel Choose?

If your hotel is an independent property or a small B&B seeking an intuitive, cost-effective solution that simplifies reservations, freetobook is the better pick. It’s especially suitable if your team values rapid onboarding, straightforward reservations, and strong channel management.

Conversely, if you operate a resort or a large hotel chain that needs a multi-property system with advanced automation, guest messaging, in-house POS, and extensive reporting, Prostay’s comprehensive features make it compelling. Its ability to run on-premise or in the cloud also caters to properties with complex infrastructure needs.

In essence, choose freetobook if your focus is on simplicity, affordability, and proven reliability. Opt for Prostay if your operational complexity demands a feature-rich, scalable system with multi-property support.

Is freetobook or Prostay Easier to Use?

freetobook boasts a high ease-of-use rating of 4.91/5, thanks to its intuitive interface designed for non-technical users. The onboarding process is smooth, with many reviewers praising its quick setup and minimal learning curve, especially for small teams. Support interactions are personalized, and the platform’s simplicity helps staff adopt the system rapidly.

Prostay scores slightly lower at 4.8/5 but remains highly rated for ease of use. Its interface is modern and user-friendly, with native apps for multiple devices, easing staff training across different locations. However, its broader feature set may require more initial training for larger teams unfamiliar with complex PMS tools.

Edge: freetobook.

Which Has Better Features: freetobook or Prostay?

freetobook offers 10 features exclusive to its platform, including digital registration, guest messaging, integrated payment terminals, guest app, online check-in, employee messaging, shift planning, housekeeping mobile app, and SMS communication. These features are specifically tailored to small properties needing streamlined guest engagement and operational automation.

Prostay provides 9 unique features, such as multi-lingual support, native email marketing, guest CRM, task management, integrated CRS, drag-and-drop tape chart, EPoS, and a spa & wellness module. It caters to larger properties requiring detailed task automation, multi-language support, and full property integration.

Shared features total 28, covering reservation management, channel management, and basic reporting. Given the more extensive feature count and recent reviews, freetobook’s dedicated focus on small-scale operations makes it more appealing for boutique hotels and B&Bs.

Edge: freetobook.

Which Has Better Customer Support: freetobook or Prostay?

freetobook has a 4.91/5 support rating, with reviewers consistently highlighting their responsive, knowledgeable team. Many praise the one-on-one onboarding assistance and quick resolution of issues, describing support as “second to none” and integral to their positive experiences.

Prostay scores a perfect 5/5 for support, but its review volume is only five, with no recent feedback, making it harder to gauge current service levels. While testimonials praise its professionalism, the limited data makes freetobook’s support reputation more trustworthy.

Edge: freetobook.

Which Has More Integrations: freetobook or Prostay?

freetobook integrates with four verified partners, including notable platforms like Stripe, RoomPriceGenie, Pitchup.com, and Sweeply, enhancing reservation, payment, and distribution capabilities. Its integration ecosystem is robust for a system targeting small properties.

Prostay’s two verified partners include Stripe and STAAH, limiting its current connectivity. While these cover essential payment and channel management needs, freetobook’s broader ecosystem offers more flexibility for small to medium-sized businesses.

Edge: freetobook.

Which Do Hoteliers Rate Higher: freetobook or Prostay?

freetobook’s 27 recent reviews in the last six months reflect a 99% likelihood of recommendation, with an average rating of 87/100. Hoteliers in the Bed & Breakfast and Inn segments, which constitute a large portion of its user base, frequently praise its simplicity, affordability, and support.

Prostay’s only five reviews, all with a perfect 10/10 NPS score, are from resorts and larger properties. While glowing, the limited number means these ratings are less representative and less recent, reducing confidence in its overall user satisfaction.

Edge: freetobook.

How Much Do freetobook and Prostay Cost?

freetobook charges a flat rate of $200.00, with no monthly fees or implementation costs, making it highly accessible for small properties. Its straightforward pricing aligns with its focus on affordability and ease of use.

Prostay has a base price of $600.00, with no ongoing monthly or implementation fees. Its higher price point reflects its broader feature set and multi-property capabilities, which may be justified for larger hotels needing extensive management tools.

What Type of Hotel Should Use freetobook?

• Hotels that operate as independent properties, B&Bs, or small boutique hotels seeking an easy-to-use PMS.
• Teams prioritizing direct bookings, channel management, and guest communication.
• Hotels with limited IT resources that need straightforward onboarding and support.
• Properties aiming for cost-effective management without sacrificing core features.

Not ideal if...

• Your hotel is a large resort or chain requiring complex multi-property management.
• You need advanced POS, spa management, or extensive multi-lingual support.
• Your team prefers highly customizable workflows or reporting.

What Type of Hotel Should Use Prostay?

• Resorts and large hotels with multiple properties needing centralized control.
• Hotels requiring advanced automation, task management, and integrated CRM.
• Teams looking for multi-lingual support and on-premise operation options.
• Properties seeking a platform with native apps on various devices, including offline capabilities.

Not ideal if...

• Your property is small and prefers a simple, budget-friendly PMS.
• You prioritize quick setup over extensive customization.
• You need a system with a broad, well-established third-party integration network.

Prostay vs freetobook: The Bottom Line for Hotels

freetobook is a proven, user-friendly PMS that excels in serving small to medium independent hotels and B&Bs. Its focus on reservations, channel management, and guest communications makes it ideal for properties looking to boost direct bookings and operational efficiency without complexity.

Prostay offers a comprehensive suite suited for resorts and larger properties, emphasizing automation, multi-property support, and extensive operational tools. Its higher price and limited reviews suggest it’s still establishing its reputation among hoteliers.

If your hotel is a boutique or small independent, freetobook’s reliability, recent reviews, and affordability make it the clear choice. For large-scale operations with complex needs, Prostay’s broader feature set may warrant consideration, but further user feedback is needed to confirm its effectiveness.

Note: Based on the more numerous and recent reviews, freetobook remains the more trusted option for small to medium properties. Prostay’s higher price and limited feedback mean it’s best suited for larger, more complex resorts willing to invest in a scalable system.