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freetobook
4.9 (104 REVIEWS)
Ranked 9 (out of 315) in Property Management Systems
Powerful booking software for independent hotels and B&Bs
99% recommended by 178 hotels
McQuade Hotels, The Laurels, Old School Hotel & 175 others
Bell - AI powered product analyst
I analyzed all of freetobook’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like the Freetobook platform for its user-friendly interface, efficient booking management, and diverse integration options which aid in increasing direct bookings and reducing reliance on OTAs, enhancing revenue. Features like dynamic pricing, seamless payment processing, and automated guest communication tools also contribute to operational efficiency. Many appreciate the effort on continuous updates and customization options, though issues like localization and mobile optimization are noted as areas for improvement.
McQuade Hotels, The Laurels, Old School Hotel & 175 others
Read their reviewsSupport
Responsive
Hoteliers often highlight the exceptional customer support provided by FreeToBook's Property Management Systems. The support team is available through multiple channels such as phone and email, ensuring that users can easily reach out for assistance. Users appreciate the promptness with which issues are addressed, emphasizing the effectiveness and knowledgeability of the support staff. Many hoteliers have noted that the support team is not only quick to respond but also provides helpful and thorough solutions. The resources provided, including training videos, FAQs, and comprehensive documentation, significantly contribute to easing the onboarding process for new users. Overall, hoteliers commend the high level of customer service and the tangible support provided, which enhances their overall experience with the software.
Director
7 months ago
Verified
... Fantastic customer support and second to none value for money PMS - simple to use :-) ...
See full reviewB&B host
7 months ago
Verified
... Great Service. Always answer problems quickly and effective. Top marks for Freetobook. Whenever I contact the helpdesk I always get a quick reply. ...
See full reviewOwner of The Rocks B&B
3 months ago
Verified
... It’s an overall great, easy to use system but above all the customer service is truly outstanding and are only a phone all away.Pleasant, patient and Kind regards, Noel and Cathy The Rocks Bed and ...
See full reviewDirector
7 months ago
Verified
... Great customer service, Never risk overbooking, on our side helping us secure non commissionable bookings. Phone them first with your questions before you contact any one else. The knowlagable team ...
See full reviewOwner
7 months ago
Verified
... Easy to use and links all my channels and website booking seamlessly. Great ability to send automated messages to guests as well. Frees up my time by automating a lot of the booking process. ...
See full reviewOwner
6 months ago
Verified
... The ease of use of the system, the Diary makes bookings so much better. The communication with help from the help desk. ...
See full reviewManager
2 months ago
Verified
... We've been working with FreeToBook for 9 years now, and our experience has been fantastic from the very beginning. As a family business ourselves, managing Mathraki Resort in Corfu, Greece with our ...
See full reviewPartner
6 months ago
Verified
... I am a little old and it is me that needs to be improved to use modern tech, to start with to carry my mobile around (I leave it in my bag where there is no signal. If an SMS doesn't get received in three days it is lost forever and deleted from the sends system, missed doctors and hospital appointments because they assume it is glued to me). I guess one day I may even start to use the new diary view, currently use to the old portrait view I'm afraid just what I am use to. I like the way the system is designed with feedback ...
See full reviewOwner
2 months ago
Verified
... I can trust and rely on this system to block rooms across the board when a booking comes in. The integrated payment system makes life so much easier and makes more time for you to do other things. Very helpful ...
See full reviewGeneral Manager
5 months ago
Verified
... Easy to use, Comprehensive and Professional Property Management System ...
See full reviewOwner
5 months ago
Verified
... Literally someone is on hand to help, a great service and they are always thinking of new and innovative ways to improve things for us. ...
See full reviewOwner
5 months ago
Verified
... We miss the really multi language function and a possibility to add mandatory costs per stay. Maybe one day it comes with new widgets to implement on the homepage. ...
See full reviewowner
5 months ago
Verified
... The software works for us and enables us to run an efficient bed and breakfast as well as our restaurant. we have been to a few seminars run by freetobook in the past which are very informative and ...
See full reviewDirector
5 months ago
Verified
... Functionality. Ease of use. Support. It really is a very comprehensive system which makes it so easy to manage bookings and communication with customers. It is also very helpful with marketing the ...
See full reviewOwner
5 months ago
Verified
... We have been with Freetobook for over 10 years.The decision to use them remains the same, The documentation, FAQ and training videos clearly describe the features available. The helpdesk is there for ...
See full reviewPartner
5 months ago
Verified
... Fantastic digital drivers for accommodation sector As a tiny 5 bedroom B&B have used each new free to book module as they became available over past 14 years. We love the professional presentation and simple management tools it provides our digital on line presence. I always felt once you made the decision to trade on line with potential customers across the globe you need every tool available to trade against the big players, starting with a secure website incorporating your digital availability, of course next was a digital Diary, a channel manager , an online payment system, then came room price Genie ensuring while remaining competitive within your market place you maximised your revenue per activity daily in the local market place. As GDPR took hold and limits access to data a break through came with API communication via free to book messenger delivering your professional messages to your mutual Guests via the OTA platform if necessary, open communication and automated information flow ensuring all reservations run smooth. Now that reviews are less popular as every one is asked to review every experience every day most opt to review none, the development of reputation suite again allows professional communication with past guests automatically even follow up communication seeking additional ...
See full reviewOwner
5 months ago
Verified
... Highly professional, nothing is ever to much trouble and are available over the phone. ...
See full reviewManaging Member
5 months ago
Verified
... Freetobook is an impressive property management system and it is very intuitive and easy to use. One of the main features I believe is that the basic product along with direct bookings are free out of the box. That can be a great attraction for small operations. Its channel manager also has a fixed low monthly fee and allows for multiple channels all for one low monthly fee after an initial setup fee. You can add channels like ...
See full reviewOwner
5 months ago
Verified
... Free to Book - Personally we would like to thank everyone at FTB for offering such a brilliant range of options to date for accommodation providers. The control it allows us to manage our booking system is superb – especially with the extra optionals available - it has allowed us to move to a completely different and successful business model . Also being able to channel each room individually – gives 100 % control on how we wish to market ourselves and have zero double booking scenarios. The retention of data – and being able to pull up repeat ...
See full reviewDirector
5 months ago
Verified
... The ease of use and functionality for the whole booking process from calendar management, pricing, payments and guest communication.As a small business you can chose to use the basic free functions or get more technical and add on options at reasonable costs. It's like a build your own booking system.Also there customer support for any queries you may have is excellent, friendly ...
See full reviewDirector
5 months ago
Verified
... The ease of use and functionality for the whole booking process from calendar management, pricing, payments and guest communication.As a small business you can chose to use the basic free functions or get more technical and add on options at reasonable costs. It's like a build your own booking system.Also there customer support for any queries you may have is excellent, friendly ...
See full reviewManagement
5 months ago
Verified
... we have started using in free version quickly we improve our direct reservations. Then we have some Plus like Icals #PCI #messaging (I love it using Bloom as Beta tester, I love it too ! #easy ...
See full reviewOwner
5 months ago
Verified
... An easy to use system. Has all the features you need. Embedded into my website giving me full control of bookings. Also links well with OTAs. Questions are answered quickly from the team. ...
See full reviewowner
4 months ago
Verified
... I have been with Freetobook for over 10 years. I would not consider anyone else as my channel reservations manager. Their webinars and help section makes easy understanding of most problems, but what I like best is picking ...
See full reviewco-owner
4 months ago
Verified
... Easiness. Simplicity is king and makes it doable for small business as us. Remember to stay local - keep easy contact - a phone number is important to customer at your level. ...
See full reviewOwner
3 months ago
Verified
... A report that could help with reconciliation of the monthly invoice from our channel partners would be great improvement to the already great service. ...
See full reviewOwner
3 months ago
Verified
... Free to Book seamlessly integrates reservations, payments and messaging all within in one easy to use system. The support and continual development of system features is excellent. ...
See full reviewAdmin
2 months ago
Verified
... Helpful, patient and friendly real customer support. ...
See full reviewManaging Director
2 months ago
Verified
... To be honest I don't think they can improve on anything at all. They already offer a great service and it is a pleasure to work with them. They make you feel like they actually care about you as a ...
See full reviewOwner
2 months ago
Verified
... The system is simple to use, has great add-ons to improve efficiency (you only pay for those you wish to add-on for your business), and the customer service team are super-helpful. No long queueing ...
See full reviewOwner
2 months ago
Verified
... Free To Book: supporting new businesses at every stage ...
See full reviewOwner
1 months ago
Verified
... I have found the support, help and assistance from the help desk one of the many things we love about Feetobook. So many options from blocking rooms off to sending messages to future guests.We have ...
See full reviewManager owner
1 months ago
Verified
... Messaging us so we'll set up, it is personal with all the information a guest needs, that reduces my repeating information, makes it so easy for me and for the guests with beautiful pictures and ...
See full reviewOwner
1 months ago
Verified
... Easy to use and update the rates and allocation easy to integrate to website easy to use. Checks for mistakes. ...
See full reviewManager
1 months ago
Verified
... Quick response times, professionally, helpful and uplifting in a world full of complexity and challenge. Thank you always for your time and effort. ...
See full reviewOwner
1 months ago
Verified
... The ease of use and the fact that there are plenty of videos and ways to contact Freetobook if you need advice on how to use the system.Freetobook can be as simple or as complex as you wish. I use it ...
See full reviewOwner manager
1 months ago
Verified
... User friendly, easy to operate, help is available in 24 hrs, team is great, google connections are very good. ...
See full reviewOwner
1 months ago
Verified
... An indispensable system run by accessible people with real experience and understanding of the small details that matter. ...
See full reviewJoint owner
1 months ago
Verified
... We really love everything about managing our B&B and holiday cottages with Freetobook. It's easy to use; staff answer the phone and help; it has loads of functions but can operate without if you ...
See full reviewOwner/Manager
1 months ago
Verified
... Evolving, Trustworthy and Value for money ...
See full reviewOwner/Manager
1 months ago
Verified
... FreeToBook Property Management System has great support service for their users.The System is very easy to learn and use. Everything you need in your PMS. ...
See full reviewCEO
1 months ago
Verified
... Easy to use, complete functionality set, high availability with no service disruptions in more than 7 years of usage.Low run cost for high added value services ...
See full reviewOWNER
1 months ago
Verified
... We are using freetobook from over 8 years. We really like the friendly interface, and how simple is to use it. Over the years the was always an amazing work on updating the platform with new features. We are really happy about the support. You can find everything you need from the knowledge ...
See full reviewNakhil Inn hotel. Nuweiba . Sinai . Egypt
1 months ago
Verified
... Easy to use the hotel reservations software and Flexibility in availability . Wonderful accurate chart with rooms details and photos. ...
See full reviewPinfold Cottage Owner
21 days ago
Verified
... It's very user friendly, has a fantastic community but also the staff were truly exceptional when we first started. Genuinely cannot recommend them enough! I also like how I can put my business ...
See full reviewOwner
21 days ago
Verified
... When you have a query, a phone call to the Freetobook staff in Glasgow will quickly, on most occasions, resolve any issues. Phone calls are answered promptly by friendly staff, and messages sent to the help centre are also responded to asap. I have had two holiday cottages registered with the site, and they treat my novice enquiries with great professionalism and don't make me feel that my queries are insignificant. It is also great to speak to a 'real' person rather than a chatbot or a call centre provider from overseas (which is highly frustrating when you are a novice as I have experienced with Airbnb and Booking.com). Freetobook regularly do video ...
See full reviewDirector
21 days ago
Verified
... Professional, competent and value creating service ...
See full reviewOwner
20 days ago
Verified
... Fantastic customer service from real humans who understand ...
See full reviewDirector
18 days ago
Verified
... I have found the support when linking to google rentals has not been as helpful as when dealing with other problems. It would be useful to have packages rather than sign up to everything ...
See full reviewOwner
15 days ago
Verified
... I have used freetobook for more than 8 years. Friendly, helpful and knowledgeable staff. Always happy to help. Easy to deal with, no foreign call centres. They do what they promise to do. Offer value for money. They are approachable ...
See full reviewAutomation
Assisted
Hoteliers often emphasize the high level of automation provided by the freetobook Property Management System, which significantly streamlines their booking process and enhances efficiency. The system's automation features seamlessly link all booking channels and website bookings, reducing the time needed to manage these activities and freeing hoteliers to focus on other tasks. Automated messaging capabilities are particularly noted as a key strength, allowing for the sending of templated emails to guests and managing communications before, during, and after stays without manual intervention. This automation ensures that guest communication is consistent and timely, enhancing the overall experience. Furthermore, features such as an integrated payment system automate billing processes, simplifying financial tasks for hoteliers. The platform's automation efficiently handles availability and room blocking, thereby minimizing errors and double bookings. Collectively, these automated functionalities are repeatedly praised for improving operational workflow and delivering a more efficient booking management experience.
Director
7 months ago
Verified
... I really like how it’s simple to use and very easy to manage. When new staff start it’s quick for them to pick up how it works. The interface is user friendly. Compared to my previous system the uptime is almost 100% and we have been using freetobook for over ten years. Great value for money, the PMS is essentially free with paid add ons optional. The online diary links seamlessly to guest messaging and channel manager functions. We have taken advantage of the various payment providers integrated, stripe and also our own merchant account has been connected seamlessly. Customer support is great with one to one help making sure we have got the most out of their PMS from a knowledgeable support team. Reporting ...
See full reviewowner
7 months ago
Verified
... It is a fantastic company where you can still easily speak to someone. Has all the information you need under one roof. Easy to block rooms and do multiple changes. ...
See full reviewOwner
7 months ago
Verified
... Easy to use and links all my channels and website booking seamlessly. Great ability to send automated messages to guests as well. Frees up my time by automating a lot of the booking process. ...
See full reviewOwner
6 months ago
Verified
... Cloud / web based, so easy to use on most devices. Support is always timely, whether by phone, helpdesk or even on Facebook out of hours. Great integration into websites and OTAs. Ability to screen ...
See full reviewOwner
2 months ago
Verified
... I can trust and rely on this system to block rooms across the board when a booking comes in. The integrated payment system makes life so much easier and makes more time for you to do other things. ...
See full reviewB&B proprietor
6 months ago
Verified
... It’s perfect for my 9 bedroom B&B, guests can book online, all messages get automatically sent out and I can personalise every ...
See full reviewOwner/Director
2 months ago
Verified
... It makes my life easy, freetobook has a great and easy to use UI that simplifies and streamlines my time spent dealing with bookings. The new innovations such as Guest Appy, just go the extra mile to ...
See full reviewGeneral Manager
5 months ago
Verified
... Right from the outset Free to Book is easy to set up and use. It is a versatile, dependable system with many personalised features that support both business and the guest. Excellent communication ...
See full reviewOwner
5 months ago
Verified
... Literally someone is on hand to help, a great service and they are always thinking of new and innovative ways to improve things for us. ...
See full reviewOwner
5 months ago
Verified
... Simplify sending template emails to guestsAccommodate automatic price increase for additional guests/cabin (Can go back to modify reservation cost for additional people, or manually change cost, but ...
See full reviewOwner
5 months ago
Verified
... Avoids double bookings by consolidating OTA and direct bookings under one roof. Reasonably priced chargeable add ons including customer billing. Quick response to tech issues. ...
See full reviewPartner
5 months ago
Verified
... Fantastic digital drivers for accommodation sector As a tiny 5 bedroom B&B have used each new free to book module as they became available over past 14 years. We love the professional presentation and simple management tools it provides our digital on line presence. I always felt once you made the decision to trade on line with potential customers across the globe you need every tool available to trade against the big players, starting with a secure website incorporating your digital availability, of course next was a digital Diary, a channel manager , an online payment system, then came room price Genie ensuring while remaining competitive within your market place you maximised your revenue per activity daily in the local market place. As GDPR took hold and limits access to data a break through came with API communication via free to book messenger delivering your professional messages to your mutual Guests via the OTA platform if necessary, open communication and automated ...
See full reviewOwner
5 months ago
Verified
... Been with Freetobook for about a decade. They provide everything we need, don't charge the earth for it and have a phenomenal support team (have experience of many others and believe me the one thing that sets a product apart is when you need help and someone actually gives it. Product does have optional extras that you can choose to add on - if you are a micro-business, then most aren't strictly necessary, but even for mall guys like ourselves, they do save time and are excellent value for money (messaging ...
See full reviewOwner
5 months ago
Verified
... We have used Freetobook for 11 years, they have made running our business a great deal easier. Not only is there superb software robust but they are always available to help during office hours. They ...
See full reviewOwner/Manager
5 months ago
Verified
... They are always open to suggestions which they develop and implement if viable. All my previous suggestions have been actioned or better solutions suggested. The help desk is not manned over the ...
See full reviewManaging Member
5 months ago
Verified
... Freetobook is an impressive property management system and it is very intuitive and easy to use. One of the main features I believe is that the basic product along with direct bookings are free out of the box. That can be a great attraction for small operations. Its channel manager also has a fixed low monthly fee and allows for multiple channels all for one low monthly fee after an initial setup fee. You can add channels like Booking.com, Expedia, Agoda, Air bnb, Hostel world among others. You can set availability overall or individually for each channel. You can also add a surcharge for OTA channels so you don't loose out money on their commissions. Guest communication is streamlined as well with the reputation suite package. You can reach out to and respond to guests from all channels. You can also setup automated and templated ...
See full reviewOwner
5 months ago
Verified
... Free to Book - Personally we would like to thank everyone at FTB for offering such a brilliant range of options to date for accommodation providers. The control it allows us to manage our booking system is superb – especially with the extra optionals available - it has allowed us to move to a completely different and successful business model . Also being able to channel each room individually – gives 100 % control on how we wish to market ourselves and have zero double booking scenarios. The retention of data – and being able to pull up repeat clients when we receive telephone enquiries . Whilst Messenger – provides the ultimate in customer service in keeping the guest informed at all points of the booking process from start to finish – and also with pre-populated templates for the majority of questions we receive allows for instant response. One way we use messenger is that when we are ready for incoming guests – although we state Check In From 4pm - on all our prior messaging and website - when we are ready – we ping to daily ...
See full reviewDirector
5 months ago
Verified
... The ease of use and functionality for the whole booking process from calendar management, pricing, payments and guest communication.As a small business you can chose to use the basic free functions ...
See full reviewDirector
5 months ago
Verified
... The ease of use and functionality for the whole booking process from calendar management, pricing, payments and guest communication.As a small business you can chose to use the basic free functions ...
See full reviewOwner
5 months ago
Verified
... The team are always thinking of ways to improve FreetoBook and give clear videos on how to implement any changes. ...
See full reviewowner
4 months ago
Verified
... Nothing. They are on the ball and keep well ahead with technology and software to simplify and optimize my business life. ...
See full reviewOwner
3 months ago
Verified
... We had used a paper registration and reservation system for years. When we put up a website, we realized we needed to offer booking online and we found FreetoBook The addition of Room Price Genie was ...
See full reviewOwner
3 months ago
Verified
... Not sure there is much I would like to see changed. If anything it would be the ability to send different confirmation and pre arrival messages to those booked through OTAs rather than those who book ...
See full reviewFarm Manager
2 months ago
Verified
... Getting the right photo sizes for Google has been a little problematic, not sure how to resize images as my main job role is working with sheep and not digital media but his is a very minor issue. We found setting ...
See full reviewProprietor
2 months ago
Verified
... Always trying to be ahead of the curve, trying new things all the time and keeping us up to date with what is coming and what will help - loads of webinars. The system is a great channel manager, ...
See full reviewOwner
2 months ago
Verified
... FTB are constantly innovating and developing the platform to respond to customers needs. New businesses can start a the basic level and then add on the services they need as the business grows. ...
See full reviewOwner
1 months ago
Verified
... Customer service team is absolutely brilliant. Never held in a queue and all staff friendly, helpful and knowledgeable. The system is easy to use and manage and has eliminated paper diary. Provides a ...
See full reviewManager owner
1 months ago
Verified
... Messaging us so we'll set up, it is personal with all the information a guest needs, that reduces my repeating information, makes it so easy for me and for the guests with beautiful pictures and ...
See full reviewProprietor
1 months ago
Verified
... With Freetobook I can manage my holiday rentals, take payments, use the leverage of the major bookers with channel manager and know that the customer service team respond quickly and efficiently if I ...
See full reviewManager / Owner
1 months ago
Verified
... Freetobook are a supportive company helping hospitality businesses manage their booking systems online. They offer in-depth training on all aspects of their services and have a great help desk ...
See full reviewPartner
1 months ago
Verified
... Being a Google partner and having proper API integration with the main OTAs set Freetobook apart. Being on Google Vacation Rentals is more powerful than being on most OTAs. Not relying on iCal is critical if you want to avoid ...
See full reviewManager
1 months ago
Verified
... I like the flexibility of the software, i.e. the fact that you can get a free direct booking platform or you can choos to add useful functions based on your needs. I also appreciate the interface, it is intuitive and easy to use. Furthermore, I think the booking website the customers use to make their direct bookings looks impressive and is easy and intuitive to use for them. I also like the integration with Stripe, allowing me to garther payment ...
See full reviewOwner
1 months ago
Verified
... Everyone uses a system differently, many what their booking system to do everything for them. Personally I want control of my diary and my pricing so that I can manipulate it to the best of my ...
See full reviewOWNER
1 months ago
Verified
... We are using freetobook from over 8 years. We really like the friendly interface, and how simple is to use it. Over the years the was always an amazing work on updating the platform with new ...
See full reviewNakhil Inn hotel. Nuweiba . Sinai . Egypt
1 months ago
Verified
... Amazing freetobook software ...
See full reviewOwner
1 months ago
Verified
... Having freetobook manage our channels for us is brilliant. The system does automatic updates of availability and we can have a different rates for direct bookings verses channel bookings. It also ...
See full reviewOwner
1 months ago
Verified
... Great customer service and helpful staff. Any issues they are easy to call, log a request online or email and ask for help/advice. ...
See full reviewGeneral Manager
21 days ago
Verified
... I have made many suggestions over the years, and the vast majority of them have been taken on board, showing a genuine interest to grow with their customers, and develop their systems ...
See full reviewIntegrations
Connected
Hoteliers often highlight the integration capabilities of Freetobook's Property Management System (PMS) as one of its strengths. The system is praised for its wide range of integrations, including connections with major online travel agencies (OTAs) such as Booking.com, Expedia, Airbnb, and Agoda. Users appreciate the ease of setting up these integrations, noting that once connected, they function reliably without significant syncing issues. Additionally, the platform offers flexible customization options, allowing users to tailor integrations to their specific business needs. This flexibility is further enhanced by Freetobook's ability to seamlessly integrate with various payment processors and direct booking channels, ensuring a comprehensive solution for managing accommodations and customer interactions.
Director
7 months ago
Verified
... I really like how it’s simple to use and very easy to manage. When new staff start it’s quick for them to pick up how it works. The interface is user friendly. Compared to my previous system the uptime is almost 100% and we have been using freetobook for over ten years. Great value for money, the PMS is essentially free with paid add ons optional. The online ...
See full reviewAccounts Manager
2 months ago
Verified
... Messaging service. The automated messages are great and easy to use, but the normal messaging system between site and customer looks and feels very basic. ...
See full reviewOwner
3 months ago
Verified
... Simple to use system with excellent features and add-ons that allow the system to be tailored to a property's individual requirements. Add to that the system in it's basic form is absolutely free ...
See full reviewGuesthouse Owner
3 months ago
Verified
... Easy visual interface. Good range of "bolt ons" allowing a great deal of flexibility in how the product is used. We have especially valued the addition of dynamic pricing via Room Price Genie which ...
See full reviewManager
3 months ago
Verified
... It is so easy to use and the link to payments is faultless. I am not tech savvy and I have never had any difficulty with this software. Well designed and good support for a free booking service. ...
See full reviewOwner
7 months ago
Verified
... Easy to use and links all my channels and website booking seamlessly. Great ability to send automated messages to guests as well. Frees up my time by automating a lot of the booking process. ...
See full reviewOwner
6 months ago
Verified
... I would like to be able to use Atoa as I have found a lot of people just want to pay direct. ...
See full reviewPartner
6 months ago
Verified
... Website and booking system are independent, decoupled. Can manage your own website without any booking system/payment knowledge. The bookings system is very easy to set up and very easy to maintain and they are quick to answer questions if you need help, all my questions have been answered in less than sixty minutes. The bookings system has many payable ...
See full reviewOwner
2 months ago
Verified
... I can trust and rely on this system to block rooms across the board when a booking comes in. The integrated payment system makes life so much easier and makes more time for you to do other things. ...
See full reviewOwner
5 months ago
Verified
... The opportunity of making certain booking schemes bespoke adn adding extra cost to agency bookings to help cover the commissions is good. ...
See full reviewOwner
5 months ago
Verified
... Easy to use with Clear, attractive graphics. Easy to input reservations/modifications, setting up pricing for multiple units is also quick and easy. Cleaning lists for Housekeeping are easy to access ...
See full reviewOwner
5 months ago
Verified
... It’s easy to use and communicate with guest. The basic version is for free and the channel with OTA‘s works very well. ...
See full reviewowner
5 months ago
Verified
... Working with google has helped a lot, and provided us with a lot of information and exposure ... So more of this ...
See full reviewOwner
5 months ago
Verified
... Nothing major. The ability to send a Message link via SMS/Whatsapp etc would be great. Need to write something so that the review will submit, that's it I can submit the review now. ...
See full reviewOwner
5 months ago
Verified
... Would like the ability to copy bookings. I have regular contractors who stay week after week so this would reduce the workload. ...
See full reviewPartner
5 months ago
Verified
... Fantastic digital drivers for accommodation sector As a tiny 5 bedroom B&B have used each new free to book module as they became available over past 14 years. We love the professional presentation and simple management tools it provides our digital on line presence. I always felt once you made the decision to trade on line with potential customers across the globe you need every tool available to trade against the big players, starting with a secure website incorporating your digital availability, of course next was a digital Diary, a channel manager , an online payment system, then came room price Genie ensuring while remaining competitive within your market place you maximised your revenue per activity daily in the local market place. As GDPR took hold and limits access to data a break through came with API ...
See full reviewOwner
5 months ago
Verified
... Been with Freetobook for about a decade. They provide everything we need, don't charge the earth for it and have a phenomenal support team (have experience of many others and believe me the one thing that sets a product apart is when you need help and someone actually gives it. Product does have optional extras that you can choose to add on - if you are a micro-business, then most aren't strictly necessary, but even for mall guys like ourselves, they do save time and are excellent value for money (messaging in particular) and there is a solid ...
See full reviewManaging Member
5 months ago
Verified
... Freetobook is an impressive property management system and it is very intuitive and easy to use. One of the main features I believe is that the basic product along with direct bookings are free out of the box. That can be a great attraction for small operations. Its channel manager also has a fixed low monthly fee and allows for multiple channels all for one low monthly fee after an initial setup fee. You can add channels like Booking.com, Expedia, Agoda, Air bnb, Hostel world among others. You can set availability overall or individually for each channel. You can also add a surcharge for OTA channels so you don't loose out money on their commissions. Guest communication is streamlined as well with the reputation ...
See full reviewDirector
5 months ago
Verified
... The ease of use and functionality for the whole booking process from calendar management, pricing, payments and guest communication.As a small business you can chose to use the basic free functions or get more technical and add on options at reasonable costs. It's like a build your own booking system.Also there customer support for any queries you may have is excellent, friendly, speedy and helpful.Over the years I periodically weigh up other platforms costs and functions but I always stick with freetobook for my business.Even with the added ...
See full reviewDirector
5 months ago
Verified
... The ease of use and functionality for the whole booking process from calendar management, pricing, payments and guest communication.As a small business you can chose to use the basic free functions or get more technical and add on options at reasonable costs. It's like a build your own booking system.Also there customer support for any queries you may have is excellent, friendly, speedy and helpful.Over the years I periodically weigh up other platforms costs and functions but I always stick with freetobook for my business.Even with the added integrations ...
See full reviewManagement
5 months ago
Verified
... we have started using in free version quickly we improve our direct reservations. Then we have some Plus like Icals #PCI #messaging (I love it using Bloom as Beta tester, I love it too ! #easy ...
See full reviewOwner
5 months ago
Verified
... An easy to use system. Has all the features you need. Embedded into my website giving me full control of bookings. Also links well with OTAs. Questions are answered quickly from the team. ...
See full reviewOwner
3 months ago
Verified
... A report that could help with reconciliation of the monthly invoice from our channel partners would be great improvement to the already great service. ...
See full reviewOwner
3 months ago
Verified
... Free to Book seamlessly integrates reservations, payments and messaging all within in one easy to use system. The support and continual development of system features is excellent. ...
See full reviewOwner
2 months ago
Verified
... The system is simple to use, has great add-ons to improve efficiency (you only pay for those you wish to add-on for your business), and the customer service team are super-helpful. No long queueing ...
See full reviewOwner/operator
2 months ago
Verified
... Help desk always very prompt responding to issues and/ or questions.Continuing development of the systems and ways they are working. The new Bloom system has been brilliant and it looks like you are ...
See full reviewOwner
1 months ago
Verified
... There are always ways to improve and Freetobook listen to their users and are constantly updating and adding features to help with everything from ways to sell to connecting with Google. ...
See full reviewB and B owner
1 months ago
Verified
... Every thing about free to book booking systems is user friendly and so easy to set up and 24 hours help available 365 days of the year. ...
See full reviewOwner
1 months ago
Verified
... Easy to use and update the rates and allocation easy to integrate to website easy to use. Checks for mistakes. ...
See full reviewManager / Owner
1 months ago
Verified
... Freetobook are a supportive company helping hospitality businesses manage their booking systems online. They offer in-depth training on all aspects of their services and have a great help desk service too. They constantly look at improving what they offer and keep up to date with industry changes. They also allow your booking diary to be linked ...
See full reviewPartner
1 months ago
Verified
... Being a Google partner and having proper API integration with the main OTAs set Freetobook apart. Being on Google Vacation Rentals is more powerful than being on most OTAs. Not relying on iCal is ...
See full reviewManager
1 months ago
Verified
... I like the flexibility of the software, i.e. the fact that you can get a free direct booking platform or you can choos to add useful functions based on your needs. I also appreciate the interface, it is intuitive and easy to use. Furthermore, I think the booking website the customers use to make their direct bookings looks impressive and is easy and intuitive to use for them. I also like the integration ...
See full reviewOwner
1 months ago
Verified
... Everyone uses a system differently, many what their booking system to do everything for them. Personally I want control of my diary and my pricing so that I can manipulate it to the best of my ...
See full reviewOwner manager
1 months ago
Verified
... User friendly, easy to operate, help is available in 24 hrs, team is great, google connections are very good. ...
See full reviewJoint owner
1 months ago
Verified
... I would absolutely love it if the self-catering cottage bookings and the B&B bookings could be better integrated. It's obviously not a deal-breaker, but it would be a huge help. ...
See full reviewManager
1 months ago
Verified
... Great service and friendly helpful staff. Easy to call or email and ask for help or advise. System easy to use and straightforward to link to booking or other selling sites ...
See full reviewOwner/Manager
1 months ago
Verified
... FreeToBook Property Management System has great support service for their users.The System is very easy to learn and use. Everything you need in your PMS. ...
See full reviewManager/owner
1 months ago
Verified
... I’d love more channels and SEO options but apart from that it’s easy efficient and friendly to use. I love it ...
See full reviewOwner
1 months ago
Verified
... Having freetobook manage our channels for us is brilliant. The system does automatic updates of availability and we can have a different rates for direct bookings verses channel bookings. It also ...
See full reviewOwner
1 months ago
Verified
... F2b is simple to setup and use and links to other platforms via ical, not all features are free but you just pay for what you need. ...
See full reviewOwner
21 days ago
Verified
... The ability to have a calendar on owners website so that guests can easily see availability. Standisation and interchange of information between OTA’s. ...
See full reviewOwner-Operator
21 days ago
Verified
... We have been with Freetobook for 13 seasons now, and are very happy to use them. The staff are always friendly and easy to get hold of, either by phone or email/message. The company is never pushy in upselling, but explain each element you can bolt on to the basic free to use booking system offering a trial period to give it a go first. Refreshing considering the approach of their competitors. The booking system itself is easy to use, integrates ...
See full reviewDirector
21 days ago
Verified
... I have enjoyed the Freetobook service via which I sorted out my booking system, I was able to connect to the major global OTAs, it is simple to use and it clearly adds value ...
See full reviewDirector
18 days ago
Verified
... I have found the support when linking to google rentals has not been as helpful as when dealing with other problems. It would be useful to have packages rather than sign up to everything independently. The Expedia ...
See full reviewValue
Balanced
Hoteliers often appreciate the value for money offered by Freetobook's Property Management System. Users highlight that the basic version of the software is free, which is attractive for small operations. Many hoteliers note the satisfaction they receive given the affordability relative to competitors. The availability of chargeable add-ons allows businesses to enhance functionality as needed without an exorbitant cost. Additionally, hoteliers emphasize the clear ROI, citing features that significantly aid in booking management, guest communication, and channel integration. The system's cost-effectiveness is recognized alongside its ability to maintain efficiency and reliability, making it a competitive choice for businesses seeking a robust yet economical solution.
Director
7 months ago
Verified
... I really like how it’s simple to use and very easy to manage. When new staff start it’s quick for them to pick up how it works. The interface is user friendly. Compared to my previous system the uptime is almost 100% and we have been using freetobook for over ten years. Great value for money, the PMS is essentially free with paid ...
See full reviewB&B host
7 months ago
Verified
... Great Service. Always answer problems quickly and effective. Top marks for Freetobook. Whenever I contact the helpdesk I always get a quick reply. ...
See full reviewowner old school b and b
7 months ago
Verified
... Easy to use, affordable, excellent customer service, would not hesitate in recommending, piece of mind as you will never double book! ...
See full reviewGuesthouse Owner
3 months ago
Verified
... Easy visual interface. Good range of "bolt ons" allowing a great deal of flexibility in how the product is used. We have especially valued the addition of dynamic pricing via Room Price Genie which ...
See full reviewDirector
7 months ago
Verified
... Great customer service, Never risk overbooking, on our side helping us secure non commissionable bookings. Phone them first with your questions before you contact any one else. The knowlagable team ...
See full reviewOwner
7 months ago
Verified
... Easy to use and links all my channels and website booking seamlessly. Great ability to send automated messages to guests as well. Frees up my time by automating a lot of the booking process. ...
See full reviewOwner
6 months ago
Verified
... Ability to customise reports more. Mail list. Better functionality of the app. I like the just checking in message but would like the ability to re-word. More control over digital registration. These are all relatively minor ...
See full reviewB&B proprietor
6 months ago
Verified
... It’s perfect for my 9 bedroom B&B, guests can book online, all messages get automatically sent out and I can personalise every ...
See full reviewOwner
5 months ago
Verified
... Freetobook is generally an easy and clean system to use and at sensible cost. ...
See full reviewGeneral Manager
5 months ago
Verified
... Easy to use, Comprehensive and Professional Property Management System ...
See full reviewOwner
5 months ago
Verified
... Simplify sending template emails to guestsAccommodate automatic price increase for additional guests/cabin (Can go back to modify reservation cost for additional people, or manually change cost, but ...
See full reviewOwner
5 months ago
Verified
... It’s easy to use and communicate with guest. The basic version is for free and the channel with OTA‘s works very well. ...
See full reviewDirector
5 months ago
Verified
... Cannot fault the service from Freetobook. The functionality is excellent and they are always looking to improve the service using the latest technology. The service support is also exceptional, quick ...
See full reviewOwner
5 months ago
Verified
... We have been with Freetobook for over 10 years.The decision to use them remains the same, The documentation, FAQ and training videos clearly describe the features available. The helpdesk is there for ...
See full reviewOwner
5 months ago
Verified
... Avoids double bookings by consolidating OTA and direct bookings under one roof. Reasonably priced chargeable add ons including customer billing. Quick response to tech issues. ...
See full reviewOwner
5 months ago
Verified
... Been with Freetobook for about a decade. They provide everything we need, don't charge the earth for it and have a phenomenal support team (have experience of many others and believe me the one thing ...
See full reviewOwner
5 months ago
Verified
... We have used Freetobook for 11 years, they have made running our business a great deal easier. Not only is there superb software robust but they are always available to help during office hours. They ...
See full reviewOwner/Manager
5 months ago
Verified
... They are always open to suggestions which they develop and implement if viable. All my previous suggestions have been actioned or better solutions suggested. The help desk is not manned over the ...
See full reviewManaging Member
5 months ago
Verified
... Freetobook is an impressive property management system and it is very intuitive and easy to use. One of the main features I believe is that the basic product along with direct bookings are free out ...
See full reviewDirector
5 months ago
Verified
... The ease of use and functionality for the whole booking process from calendar management, pricing, payments and guest communication.As a small business you can chose to use the basic free functions ...
See full reviewDirector
5 months ago
Verified
... Perfect for small business/holiday home owner ...
See full reviewOwner
3 months ago
Verified
... We had used a paper registration and reservation system for years. When we put up a website, we realized we needed to offer booking online and we found FreetoBook The addition of Room Price Genie was ...
See full reviewFarm Manager
2 months ago
Verified
... We decided to go with freetobook as we needed to take credit card payments and wanted a platform which allowed us to take direct bookings with reasonable fees. we had a couple of integration issues ...
See full reviewProprietor
2 months ago
Verified
... Always trying to be ahead of the curve, trying new things all the time and keeping us up to date with what is coming and what will help - loads of webinars. The system is a great channel manager, fantastic customer support. Their Hotel Management Software allows easy access to detailed reports. Its easy to offer special rates in a range of formats. Lots of integration options. I had a good PMS before but this one really does make it better ...
See full reviewOwner
2 months ago
Verified
... Freetobook is a fantastic Channel manager to work with! ...
See full reviewOwner RentalsPV
2 months ago
Verified
... It’s easy to use and helps me a lot with my work of 15 apartments. The system is free of charge but to use it better you can add options to make your work easier, these options are not for free but ...
See full reviewOwner
2 months ago
Verified
... Free To Book: supporting new businesses at every stage ...
See full reviewOwner/operator
2 months ago
Verified
... Possibly looking at API connection with some Web developers. Some more independent reports for the Dynamic pricing tool, market reports. Regular guest profiles making bookings for regulars even easier! Think the OTA's ...
See full reviewOwner
1 months ago
Verified
... I have found the support, help and assistance from the help desk one of the many things we love about Feetobook. So many options from blocking rooms off to sending messages to future guests.We have used Freetobook ...
See full reviewOwner
1 months ago
Verified
... Customer service team is absolutely brilliant. Never held in a queue and all staff friendly, helpful and knowledgeable. The system is easy to use and manage and has eliminated paper diary. Provides a ...
See full reviewOwner
1 months ago
Verified
... Family owned business with professional flair great support team ...
See full reviewManager owner
1 months ago
Verified
... I can't think. Because freetobook are so thoughtful, they think everything for you, I honestly am super satisfied, thank you. ...
See full reviewOwner
1 months ago
Verified
... I can honestly say the customer service provided by Freetobook is the best I have ever had from any supplier of any product or service. The products and services they provide work very well and are priced ...
See full reviewBed and breakfast owner
1 months ago
Verified
... No improvements come to mind. All the help you could you require is provided if you want it. The features I use are enough for me and all work seamlessly. ...
See full reviewHotelier
1 months ago
Verified
... A Stellar Experience with Freetobook - My Go-To Choice for Hotel Management ...
See full reviewManager
1 months ago
Verified
... Brilliant company, professional and friendly always ...
See full reviewOwner
1 months ago
Verified
... Have used Freetobook for over 15 years it is the best channel manager and property management system I have used in the past 20 years. ...
See full reviewOwner
1 months ago
Verified
... Totally flexible and great value options to suit every size of business. I like the automated and direct guest messaging which enables a personal connection with better service experience on both ...
See full reviewJoint owner
1 months ago
Verified
... We really love everything about managing our B&B and holiday cottages with Freetobook. It's easy to use; staff answer the phone and help; it has loads of functions but can operate without if you don't have time to set up; it integrates well with channels; it's British and and it's not a rip ...
See full reviewOwner/Manager
1 months ago
Verified
... Evolving, Trustworthy and Value for money ...
See full reviewOwner
1 months ago
Verified
... The good thing is they are an innovative companies, so improvements are always in the process of being tested and rolled out. ...
See full reviewOwner/Manager
1 months ago
Verified
... FreeToBook Property Management System has great support service for their users.The System is very easy to learn and use. Everything you need in your PMS. ...
See full reviewCEO
1 months ago
Verified
... Easy to use, complete functionality set, high availability with no service disruptions in more than 7 years of usage.Low run cost for high added value services ...
See full reviewNakhil Inn hotel. Nuweiba . Sinai . Egypt
1 months ago
Verified
... Amazing freetobook software ...
See full reviewCompany Director
1 months ago
Verified
... Service is local and you can always get assitance.Does exactly what it says on the tin and keeps costs low. Always looking to improve the service. Champions the business owner. ...
See full reviewOwner
1 months ago
Verified
... F2b is simple to setup and use and links to other platforms via ical, not all features are free but you just pay for what you need. ...
See full reviewOwner
21 days ago
Verified
... FreetoBook Review We have been incredibly impressed with FreetoBook’s service and platform. The human customer service is outstanding, with the team consistently providing prompt, friendly, and efficient support whenever needed. It’s rare to find a service where you feel truly valued as a customer, and FreetoBook excels in this area. The system itself is a game-changer for managing guest houses. It is intuitive, flexible, and robust, offering all the tools needed for seamless booking and property management. From handling reservations to managing availability, it simplifies what could otherwise be a complex process. We particularly appreciate how user-friendly the interface is, making it easy to train new team members and integrate into daily operations. Whether you’re a small guest house or a larger property, FreetoBook offers a complete solution that caters to your needs. Overall, FreetoBook combines excellent customer service with a top ...
See full reviewGeneral Manager
21 days ago
Verified
... I selected FTB after extensive research into a booking system for our then 20 bed hotel, and have been with Freetobook for about 12 years now. Their system does everything you need, and their ...
See full reviewOwner-Operator
21 days ago
Verified
... We have been with Freetobook for 13 seasons now, and are very happy to use them. The staff are always friendly and easy to get hold of, either by phone or email/message. The company is never pushy in ...
See full reviewPinfold Cottage Owner
21 days ago
Verified
... It's very user friendly, has a fantastic community but also the staff were truly exceptional when we first started. Genuinely cannot recommend them enough! I also like how I can put my business ...
See full reviewOwner
21 days ago
Verified
... The only issue that I had with freetobook was when I was in the process of selling one of my holiday cottages the buyer was able to sign up to the site before she owned the property. I don't know why it wasn't flagged that the property was already registered and owned by me. Fortunately it was a legitimate and straightforward transaction, and the holiday cottage passed to the new owner without any issue. However, it did make me question whether this could be open ...
See full reviewguest house owner
21 days ago
Verified
... Customer service is great and they pick up the phone :-) - so grateful. Lots of innovations to make the system even better ...
See full reviewDirector
21 days ago
Verified
... Professional, competent and value creating service ...
See full reviewOwner
20 days ago
Verified
... Don’t have anything in particular for improvement. I trust they will continue striving to improve, innovate and grow. ...
See full reviewFunctionality
Reliable
Hoteliers often praise freetobook for its robust functionality. The system excels in handling core tasks such as booking management, reporting, and customer communication, making it a comprehensive choice for property management. Users appreciate its reliability, noting minimal downtime and a lack of significant bugs or crashes. The software is scalable, easily accommodating growing business needs like supporting more users or additional properties. Freetobook offers a wide range of features, ensuring that all expected tools are included for effective property management. Automation is a key strength, efficiently handling tasks such as billing and reporting, which frees up time for users. The ability to customize workflows and templates allows businesses to adapt the system to their specific needs, enhancing its usability. Insights and reporting capabilities are highly regarded, as they provide actionable data that is easy to interpret, aiding in better decision-making. Additionally, the platform supports multiple languages and currencies, catering to a global audience and making it suitable for international users.
Director
7 months ago
Verified
... I really like how it’s simple to use and very easy to manage. When new staff start it’s quick for them to pick up how it works. The interface is user friendly. Compared to my previous system the uptime ...
See full reviewAccounts Manager
2 months ago
Verified
... We started using Freetobook just after opening again following the Covid closures. This booking system has transformed our business and our ability to manage the business remotely. Our Reception ...
See full reviewowner old school b and b
7 months ago
Verified
... Easy to use, affordable, excellent customer service, would not hesitate in recommending, piece of mind as you will never double book! ...
See full reviewOwner
3 months ago
Verified
... Simple to use system with excellent features and add-ons that allow the system to be tailored to a property's individual requirements. Add to that the system in it's basic form is absolutely free ...
See full reviewOwner of The Rocks B&B
3 months ago
Verified
... I’d love a host app, it’s not the end of the world but I do think it would be a really useful tool as a host. ...
See full reviewDirector
7 months ago
Verified
... Great customer service, Never risk overbooking, on our side helping us secure non commissionable bookings. Phone them first with your questions before you contact any one else. The knowlagable team ...
See full reviewManager
3 months ago
Verified
... I would expect to pay for a greater level of utility. I am surprised at the amount of features I get from this free software. ...
See full reviewOwner
7 months ago
Verified
... Invoicing separating out invoicing and credits for OTAs like Expedia to make it a bit easier to manage at reconcilliation. ...
See full reviewOwner
6 months ago
Verified
... First class functionality and support with continual development ...
See full reviewOwner
6 months ago
Verified
... The ease of use of the system, the Diary makes bookings so much better. The communication with help from the help desk. ...
See full reviewManager
2 months ago
Verified
... We've been working with FreeToBook for 9 years now, and our experience has been fantastic from the very beginning. As a family business ourselves, managing Mathraki Resort in Corfu, Greece with our 30 units, we appreciate their dedication ...
See full reviewPartner
6 months ago
Verified
... I am a little old and it is me that needs to be improved to use modern tech, to start with to carry my mobile around (I leave it in my bag where there is no signal. If an SMS doesn't get received in three days it is lost forever and deleted from the sends system, missed doctors and hospital appointments because they assume it is glued to me). I guess one day I may even start to use the new ...
See full reviewOwner
6 months ago
Verified
... The simplicity of the system and of course the reliability coupled with a very good pricing structure which works for me. ...
See full reviewOwner/Director
2 months ago
Verified
... It makes my life easy, freetobook has a great and easy to use UI that simplifies and streamlines my time spent dealing with bookings. The new innovations such as Guest Appy, just go the extra mile to ...
See full reviewOwner
5 months ago
Verified
... The opportunity of making certain booking schemes bespoke adn adding extra cost to agency bookings to help cover the commissions is good. ...
See full reviewGeneral Manager
5 months ago
Verified
... Right from the outset Free to Book is easy to set up and use. It is a versatile, dependable system with many personalised features that support both business and the guest. Excellent communication ...
See full reviewOwner
5 months ago
Verified
... Easy to use with Clear, attractive graphics. Easy to input reservations/modifications, setting up pricing for multiple units is also quick and easy. Cleaning lists for Housekeeping are easy to access ...
See full reviewOwner
5 months ago
Verified
... We miss the really multi language function and a possibility to add mandatory costs per stay. Maybe one day it comes with new widgets to implement on the homepage. ...
See full reviewowner
5 months ago
Verified
... The software works for us and enables us to run an efficient bed and breakfast as well as our restaurant. we have been to a few seminars run by freetobook in the past which are very informative and ...
See full reviewDirector
5 months ago
Verified
... Functionality. Ease of use. Support. It really is a very comprehensive system which makes it so easy to manage bookings and communication with customers. It is also very helpful with marketing the ...
See full reviewPartner
5 months ago
Verified
... The ease of use, the gradual addition of functionality over the years.The integration of messaging with the PMS means it is easy to keep track of bookings. ...
See full reviewOwner
5 months ago
Verified
... Nothing major. The ability to send a Message link via SMS/Whatsapp etc would be great. Need to write something so that the review will submit, that's it I can submit the review now. ...
See full reviewOwner
5 months ago
Verified
... Avoids double bookings by consolidating OTA and direct bookings under one roof. Reasonably priced chargeable add ons including customer billing. Quick response to tech issues. ...
See full reviewPartner
5 months ago
Verified
... Fantastic digital drivers for accommodation sector As a tiny 5 bedroom B&B have used each new free to book module as they became available over past 14 years. We love the professional presentation and simple management tools it provides our digital on line presence. I always felt once you made the decision to trade on line with potential customers across the globe you need every tool available to trade against the big players, starting with a secure ...
See full reviewOwner
5 months ago
Verified
... Product gets better year on year, so limited on the improvements I can think of. Maybe a spot to store random guest information for regulars (nothing the guest would see, just drinks decaff coffee, ...
See full reviewOwner
5 months ago
Verified
... We have used Freetobook for 11 years, they have made running our business a great deal easier. Not only is there superb software robust but they are always available to help during office hours. They ...
See full reviewOwner/Manager
5 months ago
Verified
... Easy to use, friendly customer service. Product constantly developing to fit in with the needs of its users and their environment. The bookings are easy to manage. Love the messaging system makes ...
See full reviewManaging Member
5 months ago
Verified
... 1. Some quirks around 2 diary views for reservations can be confusing. 2. Also, some settings are scattered in too many areas like room configurations and room photos. 3. To change some settings it is required to reach out to support like changing room type of a unit or chaning the room type itself. It is done to safeguard customers against foolish mistakes but I think, the situation can be improved with more thought to design. 4. Setting up or updating taxes ...
See full reviewOwner
5 months ago
Verified
... Free to Book - Personally we would like to thank everyone at FTB for offering such a brilliant range of options to date for accommodation providers. The control it allows us to manage our booking system is superb – especially with the extra ...
See full reviewDirector
5 months ago
Verified
... The ease of use and functionality for the whole booking process from calendar management, pricing, payments and guest communication.As a small business you can chose to use the basic free functions or get more ...
See full reviewDirector
5 months ago
Verified
... The ease of use and functionality for the whole booking process from calendar management, pricing, payments and guest communication.As a small business you can chose to use the basic free functions or get more ...
See full reviewOwner
5 months ago
Verified
... The team are always thinking of ways to improve FreetoBook and give clear videos on how to implement any changes. ...
See full reviewOwner
5 months ago
Verified
... FTB steadily increases functionality by introducing new features - which are all focused on task activity that occur within my business. I am happy with the pace and progress that FTB introduced nes ...
See full reviewowner
4 months ago
Verified
... Nothing. They are on the ball and keep well ahead with technology and software to simplify and optimize my business life. ...
See full reviewco-owner
4 months ago
Verified
... When we have an issue or suggestion, I could like that your answer would say "ahhh lets look into that". Mostly it is "that is not possible" We sometimes need a help to redefine ie. a link so our ...
See full reviewOwner
3 months ago
Verified
... We had used a paper registration and reservation system for years. When we put up a website, we realized we needed to offer booking online and we found FreetoBook The addition of Room Price Genie was ...
See full reviewOwner
3 months ago
Verified
... Free to Book seamlessly integrates reservations, payments and messaging all within in one easy to use system. The support and continual development of system features is excellent. ...
See full reviewProprietor
2 months ago
Verified
... Most things are great and the best thing is that customer services always listen. My only gripe is that when you wish to change guests rooms (upgrades etc) its a bit cumbersome, the prices don't ...
See full reviewDirector
2 months ago
Verified
... Brilliant for direct bookings, very knowledgeable staff compared to other hotel reservation software, fast transfer and set up. Cannot fault their friendly service and always there when you need help. ...
See full reviewOwner
2 months ago
Verified
... It’s not so easy now to directly contact the help system. However I understand the reasoning behind the funneling customers through the knowledge bank. ...
See full reviewOwner/operator
2 months ago
Verified
... Help desk always very prompt responding to issues and/ or questions.Continuing development of the systems and ways they are working. The new Bloom system has been brilliant and it looks like you are ...
See full reviewOwner
1 months ago
Verified
... I have found the support, help and assistance from the help desk one of the many things we love about Feetobook. So many options from blocking rooms off to sending messages to future guests.We have ...
See full reviewOwner
1 months ago
Verified
... Customer service team is absolutely brilliant. Never held in a queue and all staff friendly, helpful and knowledgeable. The system is easy to use and manage and has eliminated paper diary. Provides a ...
See full reviewOwner
1 months ago
Verified
... The human scale of this company and their super fast support. The renewed hotel management software portal for guest reservations to book. (Bloom) The reporting tool that allow you to keep track of ...
See full reviewOwner
1 months ago
Verified
... Improved reporting easy ability to create reports, we use cleaning report but for check ins but need to export to excel to manipulate and print. ...
See full reviewProprietor
1 months ago
Verified
... I would find it helpful if I could easily customize the booking summaries and confirmations which the software produces, to highlight different aspects of the booking for particular clients. ...
See full reviewManager / Owner
1 months ago
Verified
... Freetobook are a supportive company helping hospitality businesses manage their booking systems online. They offer in-depth training on all aspects of their services and have a great help desk ...
See full reviewHotelier
1 months ago
Verified
... The software is improved regularly, very happy with the product and its updates. The r&d team listen to hoteliers and implement their requests. ...
See full reviewOwner
1 months ago
Verified
... The ease of use and the fact that there are plenty of videos and ways to contact Freetobook if you need advice on how to use the system.Freetobook can be as simple or as complex as you wish. I use it for all our payments ...
See full reviewOwner
1 months ago
Verified
... An indispensable system run by accessible people with real experience and understanding of the small details that matter. ...
See full reviewManager
1 months ago
Verified
... - Ease of use. - Multiple options to set up discounts and promotions with the right incentives. - Good interface on the guests’ side of things. ...
See full reviewOwner/Manager
1 months ago
Verified
... I have to date been happy with the customer service, client interaction, any all the new advancements that have occurred over the years. I hope they continue on the same path. ...
See full reviewManager
1 months ago
Verified
... We use "Free to Book " over ten years; it help us to grow our business, improving and getting more direct booking, and of course saving money because now we are getting less booking from OTA, but ...
See full reviewOwner/Manager
1 months ago
Verified
... FreeToBook Property Management System has great support service for their users.The System is very easy to learn and use. Everything you need in your PMS. ...
See full reviewCEO
1 months ago
Verified
... Easy to use, complete functionality set, high availability with no service disruptions in more than 7 years of usage.Low run cost for high added value services ...
See full reviewOWNER
1 months ago
Verified
... The coninuous changes to the tax systems of every country some times creates some extra needs in settings more complex VAT values on extra taxations city taxes. Freetobook already try out to come ...
See full reviewNakhil Inn hotel. Nuweiba . Sinai . Egypt
1 months ago
Verified
... Easy to use the hotel reservations software and Flexibility in availability . Wonderful accurate chart with rooms details and photos. ...
See full reviewOwner
1 months ago
Verified
... Having freetobook manage our channels for us is brilliant. The system does automatic updates of availability and we can have a different rates for direct bookings verses channel bookings. It also eliminates accidental double bookings. Freetobook is great and so easy to use. I would not hesitate to recommend the system to other Guest ...
See full reviewCompany Director
1 months ago
Verified
... Definitely number 1 Property Managing agency for Scottish Business in Short Term lets.I have been with the company since 2016. ...
See full reviewOwner
21 days ago
Verified
... FreetoBook Review We have been incredibly impressed with FreetoBook’s service and platform. The human customer service is outstanding, with the team consistently providing prompt, friendly, and ...
See full reviewGeneral Manager
21 days ago
Verified
... I selected FTB after extensive research into a booking system for our then 20 bed hotel, and have been with Freetobook for about 12 years now. Their system does everything you need, and their response times to requests for assistance is impressive. The simplicity is the key, but it does everything without having unnecessary (expensive) bells and whistles that would never get used. What is also impressive is the way they have added ...
See full reviewOwner
21 days ago
Verified
... Well just hope they stay as customer focused as they are at the moment. Could do with some help explaining some of the newer features as have missed some of the training/explanation. ...
See full reviewPinfold Cottage Owner
21 days ago
Verified
... It would be handy to have a little diary section (separate to the events) so I can keep a track of my personal life too! But not exactly a deal breaker and not essential whatsoever! ...
See full reviewOwner
21 days ago
Verified
... When you have a query, a phone call to the Freetobook staff in Glasgow will quickly, on most occasions, resolve any issues. Phone calls are answered promptly by friendly staff, and messages sent to ...
See full reviewguest house owner
21 days ago
Verified
... Fantastic booking/channel system for small businesses - I use it for over 5 years now. ...
See full reviewDirector
21 days ago
Verified
... Difficult to suggest. In fact I had a few requests that I could not put to work the way I wanted. Simply to find next that it was features on pricing, promotions and rules that have to with the way OTAs work. It was lack ...
See full reviewDirector
18 days ago
Verified
... I have found the support when linking to google rentals has not been as helpful as when dealing with other problems. It would be useful to have packages rather than sign up to everything independently. The Expedia payments are confusing it would be easier to reconcile if you just credited the amounts and debited F2B payments. It would also be helpful if booking.com payments showed as paid if this is possible and if you could add ...
See full reviewUser Interface
Accessible
Hoteliers often highlight the user interface of Freetobook’s Property Management Systems as one of its standout features. The platform is described as easy to navigate with menus and features that are intuitive and accessible, minimizing the need for extensive training. Users appreciate the modern and professional visual design, although some note that certain elements may appear slightly dated. Despite this, Freetobook’s interface is praised for its responsiveness and efficiency across both desktop and mobile devices, with users enjoying a seamless experience on various platforms. The interface is generally customizable, allowing hoteliers to personalize dashboards and settings according to their needs. Clarity of information is another strong point, as key details and data are presented clearly, enabling effective decision-making. However, while the basic version offers significant flexibility, there are calls for enhanced support for additional languages to accommodate a more diverse user base.
Director
7 months ago
Verified
... I really like how it’s simple to use and very easy to manage. When new staff start it’s quick for them to pick up how it works. The interface is user friendly. Compared to my previous system the ...
See full reviewB&B host
7 months ago
Verified
... I can't think of anything. The service is excellent. there are parts of the advertising that i don't understand being an old codger, but I get what I need. ...
See full reviewAccounts Manager
2 months ago
Verified
... Messaging service. The automated messages are great and easy to use, but the normal messaging system between site and customer looks and feels very basic. ...
See full reviewGuesthouse Owner
3 months ago
Verified
... Easy to use and comprehensive feature set ...
See full reviewOwner
7 months ago
Verified
... Easy to use and links all my channels and website booking seamlessly. Great ability to send automated messages to guests as well. Frees up my time by automating a lot of the booking process. ...
See full reviewOwner
6 months ago
Verified
... Cloud / web based, so easy to use on most devices. Support is always timely, whether by phone, helpdesk or even on Facebook out of hours. Great integration into websites and OTAs. Ability to screen ...
See full reviewManager
2 months ago
Verified
... Just do it already; your only regret will be not doing it sooner! FreeToBook is incredibly user-friendly and reliable, providing superb value for money and exceptional support. It's a game-changer ...
See full reviewOwner
2 months ago
Verified
... Excellent system... even for people who like me are tech phobic! ...
See full reviewOwner/Director
2 months ago
Verified
... It makes my life easy, freetobook has a great and easy to use UI that simplifies and streamlines my time spent dealing with bookings. The new innovations such as Guest Appy, just go the extra mile to ...
See full reviewOwner
5 months ago
Verified
... Freetobook is generally an easy and clean system to use and at sensible cost. ...
See full reviewGeneral Manager
5 months ago
Verified
... Easy to use, Comprehensive and Professional Property Management System ...
See full reviewOwner
5 months ago
Verified
... Easy to use with Clear, attractive graphics. Easy to input reservations/modifications, setting up pricing for multiple units is also quick and easy. Cleaning lists for Housekeeping are easy to access ...
See full reviewOwner
5 months ago
Verified
... We miss the really multi language function and a possibility to add mandatory costs per stay. Maybe one day it comes with new widgets to implement on the homepage. ...
See full reviewPartner
5 months ago
Verified
... Maybe the visability of an availability grid for guest to easily see future booking opportunities this might work well especial in periods of high demand. ...
See full reviewdirector
5 months ago
Verified
... Simple to use, has everything you need to run your accommodation offering . Great little added extras features, and very reasonably priced. ...
See full reviewOwner
5 months ago
Verified
... Great Tool for small hotelier bringing all bookings under one 'roof' ...
See full reviewPartner
5 months ago
Verified
... WE continually look forward to new features from Free to Book, this year the Bloom pages to seemly knit booking pages to our web site using our branding was seamless and offered a unique opportunity ...
See full reviewOwner
5 months ago
Verified
... Been with Freetobook for about a decade. They provide everything we need, don't charge the earth for it and have a phenomenal support team (have experience of many others and believe me the one thing that sets a product apart is when you need help and someone actually gives it. Product does have optional extras that you can choose to add on - if you are a micro-business, then most aren't strictly necessary, but even for mall guys like ourselves, they do save time and are excellent value for money (messaging in particular) and there is a solid link with both stripe and worldpay for card processing and the main online travel agents for booking (meaning much less reliance on their normally clunky ...
See full reviewOwner
5 months ago
Verified
... Highly professional, nothing is ever to much trouble and are available over the phone. ...
See full reviewManaging Member
5 months ago
Verified
... 1. Some quirks around 2 diary views for reservations can be confusing. 2. Also, some settings are scattered in too many areas like room configurations and room photos. 3. To change some settings it ...
See full reviewOwner
5 months ago
Verified
... Free to Book - Personally we would like to thank everyone at FTB for offering such a brilliant range of options to date for accommodation providers. The control it allows us to manage our booking system is superb – especially with the extra optionals available - it has allowed us to move to a completely different and successful business model . Also being able to channel each room individually – gives 100 % control on how we wish to market ourselves and have zero double booking scenarios. The retention of data – and being able to pull up repeat clients when we receive telephone ...
See full reviewDirector
5 months ago
Verified
... The ease of use and functionality for the whole booking process from calendar management, pricing, payments and guest communication.As a small business you can chose to use the basic free functions or get more technical and add on options at reasonable costs. It's like a build your own booking system.Also there customer support for any queries you may have is excellent, friendly, speedy and helpful.Over the years I periodically weigh up other platforms costs and functions but I always ...
See full reviewManagement
5 months ago
Verified
... we have started using in free version quickly we improve our direct reservations. Then we have some Plus like Icals #PCI #messaging (I love it using Bloom as Beta tester, I love it too ! #easy ...
See full reviewOwner
3 months ago
Verified
... Ease of daily use. Functionality. Clarity of operation and use of different modes of functionality. Availability of reports in various situations. ...
See full reviewFarm Manager
2 months ago
Verified
... Getting the right photo sizes for Google has been a little problematic, not sure how to resize images as my main job role is working with sheep and not digital media but his is a very minor issue. We ...
See full reviewAdmin
2 months ago
Verified
... We have used Freetobook since 2015 for both of our properties. Everything has worked perfectly since we started using it. If we have any doubts about using a feature the customer support team are helpful and happy to help. The layout ...
See full reviewProprietor
2 months ago
Verified
... Most things are great and the best thing is that customer services always listen. My only gripe is that when you wish to change guests rooms (upgrades etc) its a bit cumbersome, the prices don't remain with the booking, so you have to adjust ...
See full reviewOwner and Director
1 months ago
Verified
... The Callander is still a bit dated and clunky, maybe it’s me but I have updated it and still looks a bit old fashioned. Would be good to control the font size and style of the Callander to fit with ...
See full reviewManager owner
1 months ago
Verified
... Messaging us so we'll set up, it is personal with all the information a guest needs, that reduces my repeating information, makes it so easy for me and for the guests with beautiful pictures and ...
See full reviewOwner
1 months ago
Verified
... Easy to use and always on hand if you are experiencing any issues! Staff very easy to talk to when I have had a problem! ...
See full reviewProprietor
1 months ago
Verified
... I would find it helpful if I could easily customize the booking summaries and confirmations which the software produces, to highlight different aspects of the booking for particular clients. ...
See full reviewPartner
1 months ago
Verified
... Many may find the interface a little dated but this is being addressed via improvements such as their new Bloom pages. ...
See full reviewManager
1 months ago
Verified
... I like the flexibility of the software, i.e. the fact that you can get a free direct booking platform or you can choos to add useful functions based on your needs. I also appreciate the interface, it ...
See full reviewOwner
1 months ago
Verified
... I received help quickly when I found instructions for some of the switch on options for extras and add ons confusing. So no complaints! ...
See full reviewManager
1 months ago
Verified
... New calendar doesnt always link well to the mobile and it can take a while to download. The simpler old calendar worked better on a mobile but otherwise all good. ...
See full reviewNakhil Inn hotel. Nuweiba . Sinai . Egypt
1 months ago
Verified
... Easy to use the hotel reservations software and Flexibility in availability . Wonderful accurate chart with rooms details and photos. ...
See full reviewGeneral Manager
21 days ago
Verified
... I selected FTB after extensive research into a booking system for our then 20 bed hotel, and have been with Freetobook for about 12 years now. Their system does everything you need, and their response times to requests for assistance is impressive ...
See full reviewWhat Types of Hotels freetobook is Popular For
Size
129 | X-Small (1-9 room)
35 | Small (10-24 room)
7 | Medium (25-74 room)
2 | Large (75-199 room)
2 | X-Large (200+ room)
Country
125 | United Kingdom
11 | United States of America
6 | Ireland
4 | France
2 | Australia
2 | Norway
2 | Canada
1 | New Zealand
1 | South Africa
1 | Austria
1 | Philippines
1 | Guernsey
1 | Iceland
1 | Tanzania
1 | Thailand
1 | Singapore
1 | Egypt
1 | Indonesia
1 | Spain
1 | Dominica
1 | Italy
1 | Belgium
1 | Denmark
1 | Guadeloupe
1 | Turkey
1 | Panama
1 | Malta
Type
117 | Bed & Breakfast & Inns
36 | Boutiques
28 | Limited Service & Budget Hotels
28 | Resorts
27 | Luxury Hotels
26 | Vacation Rentals & Villas
24 | Airport/Conference Hotels
19 | City Center Hotels
9 | Branded Hotels
9 | Extended Stay & Serviced Apartments
6 | Motels
2 | RV Parks & Campgrounds
1 | Casinos
1 | Hostels
Region
145 | Europe
13 | North America
4 | Asia Pacific
3 | Oceania
2 | Middle East
2 | Central America
2 | Africa
1 | South America
Category
121 | Channel Managers
104 | Property Management Systems
97 | Hotel Management Software
Didn’t find what you were looking for?
Capabilities
Try Before You Buy
Boost Your Direct Bookings
Boost Your Direct Bookings
Convert the curious to paying guests with our slick, mobile-optimised booking engine. Boost conversions with express checkout, for Apple and Google wallets, and seamless integration to your website. Connect with Google’s free booking links and Hotel Ads to drive more direct traffic to your booking engine.
Deliver Exceptional Guest Experiences
Take Control of Your Channels
Features
Accounting & Finance
Marketing & Ecommerce
Administration & Configuration
Customer Management
Front Office
Groups Management
Guest Experience
Housekeeping
Payments
Reservations Management
Revenue Management
Taxes & Compliance
Support & Training
Food & Beverage
Spa
Available Add-ons & Modules
Integrated Channel Manager
Channel ManagersBooking Engine for Your Website
Direct Booking ToolsDynamic Pricing
Revenue Management SystemsReputation Suite
Reputation ManagementProcess Payments
Payments Processing SoftwareTap To Pay on iPhone
Payments Processing SoftwareMessaging
Guest Messaging SoftwareGuest App
Hotel Guest AppsRecommended by
Achievements
This vendor's trending score is rising, freetobook is the #7 most trending product in the Property Management Systems category (out of 315) and the #140 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn morefreetobook’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
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Freetobook Case Studies
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References
"Freetobook has helped me develop my business through their amazing booking system. With 2 holiday properties and 4 rooms to manage, it has given me all the tools I need to simplify and automate my business."
"Words cannot express the sheer delight we experience when using Freetobook. Its user-friendly interface is so intuitive, making the entire process effortless.The functionality surpasses our previous channel manager."
Featured Customers
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Hotelier Rating
Hoteliers like the Freetobook platform for its user-friendly interface, efficient booking management, and diverse integration options which aid in increasing direct bookings and reducing reliance on OTAs, enhancing revenue. Features like dynamic pricing, seamless payment processing, and automated guest communication tools also contribute to operational efficiency. Many appreciate the effort on continuous updates and customization options, though issues like localization and mobile optimization are noted as areas for improvement.
AI-generated from the text of customer reviews
Looking for specific info?
Absolutely Fantastic!
Owner from 5 to 9 room Bed & Breakfast & Inn in Blackpool (United Kingdom)
Freetobook saved my sanity
Director from 5 to 9 room in (United Kingdom)
Fantastic customer service from real humans who understand
Owner from 1 to 4 room Bed & Breakfast & Inn in Melbourne (United Kingdom)
Professional, competent and value creating service
Director from 75-99 room Airport/Conference Hotel in Singapore (Singapore)
Fantastic booking/channel system for small businesses - I use it for over 5 years now.
guest house owner from 1 to 4 room Bed & Breakfast & Inn in Melrose (United Kingdom)
Great service by professional, friendly staff
Owner from 1 to 4 room in (United Kingdom)
Makes our lives so much easier!
Pinfold Cottage Owner from 1 to 4 room Bed & Breakfast & Inn in Fulford (United Kingdom)
Excellent helpful company
Owner from 1 to 4 room Bed & Breakfast & Inn in Aldergrove (United Kingdom)
13 seasons speaks for itself!
Owner-Operator from 1 to 4 room Bed & Breakfast & Inn in St. Davids (United Kingdom)
The best Option for Small to medium Accommodation Providers by Far
General Manager from 10 to 24 room Boutique in Inishbofin (Ireland)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
freetobook is thé default all-in-one solution for independent hoteliers who are looking for incredible service (freetobook team's dedication and service are truly stellar), help with growing their business, and delegating their daily tasks to a technology platform that isn't buggy.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
As the name says, the fundamental platform is free, making its value for money very different from any competitor. And those who require more functionality and gadgets, the add-on services are priced very mildly, compared to other tools on the market. The value for money + the team's dedication to every single client make freetobook a fantastic party to work with!
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Go deep and ask Eleanor & her team in which ways freetobook can help you upgrade your regular routines. In case you have never used (cloud) technology before to manage your operations, revenue, and other aspects of your business, do not be afraid and ask for help. This team is genuinely interested in helping every of their clients and will make you feel 'at home' :)
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
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freetobook has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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