Gastfreund | Hotelcore vs. Hoteza Guest App:
Which Is Right for You?

The Decision

Choosing the right guest app platform can significantly impact your hotel's operations and guest satisfaction. Both Gastfreund | Hotelcore and Hoteza Guest App aim to enhance the guest experience while streamlining hotel processes, but they diverge in scope, user feedback, and features. With more recent reviews and a higher review count, Hoteza’s platform currently offers more reliable insights into performance and satisfaction. So, which one aligns best with your hotel's needs?

Is Gastfreund | Hotelcore or Hoteza Guest App Better for Hotels?

Gastfreund | Hotelcore has been in the market since 2013, primarily serving a wide variety of property types, including resorts, boutique hotels, and vacation rentals, with a focus on digital guest directories and personalized information delivery. Conversely, Hoteza, founded in 2013 as well, is more geared toward upscale properties like luxury and branded hotels, emphasizing a comprehensive platform that includes services like in-room controls, entertainment, and communication.

While Gastfreund offers modular solutions tailored to streamline guest communication and reduce front desk inquiries, Hoteza provides an all-in-one app that combines guest communication, service automation, and entertainment in one interface. The core difference is that Gastfreund's focus remains on digital guest directories and information channels, whereas Hoteza integrates multiple guest services into a single app, making it more versatile for properties seeking an all-encompassing platform.

Given their distinct strengths, your choice hinges on whether your hotel prioritizes efficient information delivery (Gastfreund) or a broader guest engagement suite (Hoteza). Do you want a dedicated digital guest directory or a more integrated guest service ecosystem?

Gastfreund | Hotelcore vs Hoteza Guest App: Which Should Your Hotel Choose?

If your hotel needs a straightforward, easy-to-implement digital guest directory with a focus on reducing staff questions and providing multilingual content, Gastfreund | Hotelcore is your best option. Its modular approach and trusted reputation among resorts and vacation rentals make it suitable if you want to enhance guest information while maintaining simplicity.

On the other hand, if your hotel aims to boost revenue through service upselling, in-room controls, and entertainment, Hoteza is the better fit. Its ability to seamlessly integrate with PMS, POS, and CRM systems, plus features like smart room controls and direct messaging, make it ideal for upscale hotels seeking a comprehensive digital guest experience.

In summary, choose Gastfreund if your primary goal is to simplify information sharing and guest communication, especially for resorts and vacation rentals. Opt for Hoteza if you want to actively increase guest spending and streamline multiple services through a single app.

Is Gastfreund | Hotelcore or Hoteza Guest App Easier to Use?

Gastfreund’s platform has a solid user rating of 4.27/5 for ease of use, with reviews highlighting its intuitive structure and quick onboarding. Customers appreciate its straightforward setup, which minimizes staff training time, and the simplicity of managing content for multiple languages.

Hoteza surpasses this with a 4.78/5 rating, with reviewers praising its user-friendly interface and smooth operation, even for staff less familiar with digital tools. Its dedicated CMS makes content management and guest interaction straightforward, with a smoother learning curve reported by users.

Edge: Hoteza.

Which Has Better Features: Gastfreund | Hotelcore or Hoteza Guest App?

Gastfreund offers 11 core features focused on digital guest directories, automated communication, and multilingual content, but it lacks certain advanced service features. Conversely, Hoteza includes all of Gastfreund’s features plus one unique feature: Guest Profiles, enabling more personalized interactions and targeted marketing.

Hoteza’s feature set supports in-room controls, entertainment, direct messaging, and real-time offers, making it a more comprehensive platform. If you seek a broader suite of guest services, Hoteza’s extra features give it an edge.

Edge: Hoteza.

Which Has Better Customer Support: Gastfreund | Hotelcore or Hoteza Guest App?

Gastfreund’s support ratings stand at 4.27/5, with reviews emphasizing quick, friendly, and solution-oriented assistance. Customers appreciate their responsiveness, which helps in smooth onboarding and resolving issues efficiently.

Hoteza’s support slightly surpasses this, with a 4.76/5 rating and reviews highlighting their quick responses, friendly attitude, and proactive help. Users particularly value their ongoing development and support, especially during system integrations.

Edge: Hoteza.

Which Has More Integrations: Gastfreund | Hotelcore or Hoteza Guest App?

Gastfreund boasts 13 verified partners, including major PMS and distribution systems like SiteMinder, Little Hotelier, and ibelsa GmbH, with a strong presence in North America, Europe, and beyond. Hoteza offers 20 verified integrations, including hotelkit, Oracle Hospitality, and Shiji Group, with broader geographical coverage.

Both platforms support seamless PMS integrations, but Hoteza’s larger number of verified partners and flexibility for custom modules position it as the more adaptable choice for hotels seeking extensive system compatibility.

Edge: Hoteza.

Which Do Hoteliers Rate Higher: Gastfreund | Hotelcore or Hoteza Guest App?

Hoteza’s recent reviews and higher overall rating of 83.15/100 outpace Gastfreund’s 0/5 ratings and smaller review pool. Hoteza’s reviews are more recent (21 in the last 6 months vs 2 for Gastfreund), making its ratings more reflective of current performance.

While Gastfreund’s long-standing presence is noted, the recent data clearly favor Hoteza, especially among luxury and city hotels that value detailed support and a more comprehensive feature set.

Edge: Hoteza.

How Much Do Gastfreund | Hotelcore and Hoteza Guest App Cost?

Both products are priced at a base fee of $400, with no freemium models, implementation fees, or monthly per-room charges. This parity makes cost less of a differentiator, leaving features, support, and integration capabilities as the primary considerations.

What Type of Hotel Should Use Gastfreund | Hotelcore?

• Hotels that prioritize guest information and communication, such as resorts, vacation rentals, and boutique properties.
• Teams seeking a modular, easy-to-implement digital guest directory.
• Hotels in need of multilingual content to serve international guests.
• Properties that want to reduce front desk inquiries and administrative workload.

Not ideal if:

• You want a platform with extensive in-room automation or entertainment.
• Your hotel is high-end and seeks a more integrated guest service ecosystem.

What Type of Hotel Should Use Hoteza Guest App?

• Luxury hotels and branded properties aiming for a full-service digital experience.
• Hotels looking to upsell services like room controls, entertainment, and F&B via a single app.
• Properties seeking extensive system integrations, including POS and CRM.
• Hotels that want to support personalized marketing and guest profiles.

Not ideal if:

• Your property prefers a minimal, information-only system.
• You need a simple, standalone digital guest directory without advanced features.

Hoteza vs Gastfreund: The Bottom Line for Hotels

Hoteza offers a more versatile, feature-rich guest app with higher recent review counts, better support ratings, and broader integrations. It is well-suited for upscale properties aiming to increase revenue, automate operations, and deliver a seamless guest experience.

Gastfreund remains a solid choice for properties focused on digital guest directories, multilingual content, and reducing front desk questions, especially in resorts and vacation rentals. However, its limited recent reviews and feature set put it at a disadvantage compared to Hoteza’s comprehensive platform.

If your hotel needs an all-in-one, engaging guest experience platform, Hoteza is the recommended choice. For straightforward information sharing and basic guest communication, Gastfreund will suffice but with less future-proofing.