EXTouch Room-package Counter vs. Gastrokasse:
Which Is Right for You?

The Decision

Choosing the right hotel POS system hinges on your specific operational needs and the hotel segment you serve. While Extouch International Co., Limited’s EXTouch Room-package Counter has accumulated a significant number of recent reviews, Prisma Software Solutions’ Gastrokasse has yet to generate user feedback. This difference in market presence and review activity signals that EXTouch is the more established, reliable option for hotels seeking a proven POS solution.

Both products aim to streamline operations—EXTouch for package management and service verification, Gastrokasse for sales, orders, and inventory in food and beverage settings. Yet, their core functions target different hotel operational areas. The crucial question is: which system aligns better with your hotel’s operational focus and growth plans?

Is EXTouch or Gastrokasse Better for Hotels?

EXTouch focuses on managing hotel packages, guest service verification, and departmental coordination through integrated hardware like card readers and POS terminals. Gastrokasse is a POS platform designed primarily for restaurant, bar, and café environments, emphasizing order processing, payment handling, and inventory management.

If your hotel emphasizes package tracking, guest service verification, and multi-department integration, EXTouch’s tailored features are more aligned with your needs. Conversely, if your hotel’s core revenue driver is F&B operations, Gastrokasse’s extensive POS capabilities and restaurant-specific features make it the more suitable choice.

Where they diverge is in scope: EXTouch provides specialized integration with hotel packages and guest services, whereas Gastrokasse offers a broad suite of sales and inventory tools for foodservice outlets. Do your operational priorities lean more toward guest package management or restaurant and bar sales? This distinction will guide your decision.

EXTouch vs Gastrokasse: Which Should Your Hotel Choose?

If your hotel needs a package management system integrated with POS to track guest services like spa treatments, breakfast, or other amenities, go with EXTouch. Its ability to scan QR codes or swipe cards ensures real-time verification, boosting guest satisfaction and operational accuracy.

If your hotel’s primary requirement is managing food and beverage sales, especially in restaurants or bars, Gastrokasse is the better pick. Its focus on order management, sales tracking, and inventory control makes it an ideal tool for streamlining F&B operations.

Hotels that prioritize guest service verification and package tracking should lean toward EXTouch. Conversely, properties with a large F&B component needing detailed sales analytics and order processing should opt for Gastrokasse.

Is EXTouch or Gastrokasse Easier to Use?

EXTouch boasts a high ease of use rating of 4.63/5 based on user reviews, with a straightforward onboarding process rated at 4.5/5. Users highlight its intuitive interface, which facilitates staff adoption despite some initial training needs. Reviewers mention that the system is stable during busy times, with minimal lag, although some note a steep learning curve for first-time users.

Gastrokasse has no available user ratings or recent reviews, making usability assessments impossible. Without user feedback, it's difficult to gauge how quickly staff can adapt or whether the interface is user-friendly.

Edge: EXTouch.

Which Has Better Features: EXTouch or Gastrokasse?

EXTouch offers four unique features not found in Gastrokasse: Payment Log Reports, Sales Reporting, Mobile Analytics, and Report Exporting. These features support detailed financial analysis, mobile data access, and flexible reporting—key for operational oversight and strategic planning.

Gastrokasse, lacking detailed feature documentation or user reviews, appears to focus on core POS functions for food and beverage sales. It likely provides standard order, payment, and inventory tracking but does not have the specialized reporting or analytics features of EXTouch.

Edge: EXTouch.

Which Has Better Customer Support: EXTouch or Gastrokasse?

EXTouch’s support ratings are high, with a 4.59/5 score and reviewer comments emphasizing responsive, helpful service. Users appreciate prompt assistance with technical issues, and onboarding is rated favorably at 4.5/5. The reviews describe support as reliable, especially during initial setup.

Gastrokasse has no available review data or support ratings, making it difficult to assess its support quality. The lack of recent reviews or user feedback suggests unresolved uncertainties about its customer service.

Edge: EXTouch.

Which Has More Integrations: EXTouch or Gastrokasse?

EXTouch currently has no verified integrations listed, limiting its compatibility options with other hotel management systems. Gastrokasse also reports zero verified integrations, which could restrict its ability to connect with other hotel or restaurant software.

Both systems seem limited in existing integrations, but this could change as they develop further. Currently, neither product has a clear advantage—yet, EXTouch’s broader feature set and market presence suggest it might expand integrations more readily.

Edge: Tie.

Which Do Hoteliers Rate Higher: EXTouch or Gastrokasse?

EXTouch has a strong review count of 32, with recent reviews in the last six months, and a high likelihood to recommend score of 97%. Its user base spans luxury hotels (44%), branded hotels (25%), and hostels (22%), with hotel segment satisfaction varying but generally positive.

Gastrokasse has no reviews or recent user ratings available, so its satisfaction levels are unknown. Without feedback, it’s impossible to determine which product hoteliers prefer.

Edge: EXTouch.

How Much Do EXTouch and Gastrokasse Cost?

EXTouch is priced at a flat rate of $300, with no free tier or trial info available. The pricing suggests a straightforward, one-time fee with potential for future upgrades.

Gastrokasse’s pricing details are not publicly available, making direct comparison impossible. The lack of transparent pricing indicates a need for direct vendor contact for accurate quotes.

What Type of Hotel Should Use EXTouch?

• Hotels that want to manage guest packages, verify services via card or QR code, and improve operational efficiency.
• Hotels with multiple departments that need real-time data synchronization and automated reporting.
• Properties seeking customizable modules tailored to their unique needs.
• Hotels aiming to digitize check-in/check-out processes for amenities like spa or breakfast packages.

Not ideal if your hotel primarily requires F&B management without guest service verification features.

What Type of Hotel Should Use Gastrokasse?

• Hotels with a large focus on restaurant, bar, or cafe operations needing integrated order and sales management.
• Properties aiming to reduce errors and wait times during food service.
• Teams that want detailed sales analytics and inventory tracking for F&B outlets.
• Hotels that prioritize customer service speed and efficient payment processing in dining areas.

Not ideal if your hotel’s operational focus is on guest packages, loyalty programs, or multi-department coordination outside food service.

Gastrokasse vs EXTouch: The Bottom Line for Hotels

EXTouch’s core advantage lies in its specialized package and service management features, tailored for hotels that focus on guest experience and operational integration. Its high user ratings, recent reviews, and robust support make it a dependable choice for properties needing a reliable management platform.

Gastrokasse, while designed for F&B-centric venues, lacks recent reviews, detailed features, or clear pricing. If your hotel’s main revenue streams come from food and beverage outlets, Gastrokasse could be suitable, but it remains unproven in hotel-specific environments.

If your hotel requires a proven, feature-rich system for managing guest packages, automating reporting, and integrating seamlessly across departments, EXTouch is the clear leader. For properties centered on restaurant and bar operations, consider Gastrokasse—but be aware of the limited feedback available.

In conclusion, based on current reviews and market presence, EXTouch offers a more reliable and feature-complete solution for hotels seeking to streamline their guest services and departmental coordination. Its high ratings, recent reviews, and positive support experiences position it as the more trustworthy choice in the hotel POS landscape today.