EXTouch Room-package Counter vs. Gastware POS:
Which Is Right for You?

The Decision

Choosing the right hotel POS system hinges on understanding your operational needs and the strengths of each solution. Extouch International Co., Limited’s EXTouch Room-package Counter specializes in managing guest packages like meals and spa treatments, while Gastware POS focuses on streamlining restaurant and bar transactions. If your hotel requires robust package management, EXTouch is tailored for that, but if your focus is food & beverage operations, Gastware may be more suitable. Are you prioritizing package tracking or POS efficiency?

Quick Verdict

Extouch International Co., Limited’s EXTouch Room-package Counter stands out with 32 reviews and a high recent review count, giving it a clear edge in confidence. Gastware, with zero reviews, offers no recent feedback or user ratings, making it impossible to assess its suitability based on current user experiences. For a hotelier seeking proven reliability, EXTouch’s positive ratings and extensive user feedback make it the safer choice. Do you want a tried-and-true system with actual hotel reviews backing it?

Is EXTouch or Gastware Better for Hotels?

Both products serve the hospitality industry but target different operational needs. EXTouch is engineered to manage integrated guest packages, tracking and verifying services like breakfasts or spa treatments via a combination of software, card readers, and POS terminals. Gastware, on the other hand, is a traditional POS designed to handle order processing, payments, and table management in food and beverage settings.

While EXTouch offers features tailored for room package tracking, Gastware’s core strength lies in operational efficiency in F&B outlets. If your hotel prioritizes package management linked to guest rooms, EXTouch’s specialized platform is more aligned. Conversely, if your main concern is streamlining restaurant or bar transactions, Gastware’s POS system might be enough, although current review data is unavailable.

The key divergence lies in their core purpose: one manages guest services tied directly to rooms, the other focuses on day-to-day restaurant and bar operations. Which operational pain point is your hotel most pressing to solve now?

Extouch vs Gastware: Which Should Your Hotel Choose?

If your hotel needs a package management system that integrates with your existing operations and enhances guest experience, go with EXTouch. Its ability to verify and track package inclusions via card swiping or QR codes makes it ideal for hotels offering bundled services like meals, spa, or activities.

If your hotel’s primary focus is efficient restaurant, bar, or retail point-of-sale transactions, Gastware might seem like an appropriate choice—but consider that it has no reviews or recent feedback. In the absence of user ratings or feature data, EXTouch’s proven track record with over 30 reviews, high satisfaction, and feature set make it the safer, more reliable choice.

For hotels seeking a specialized, package-focused solution, EXTouch’s extensive customization, real-time data sync, and automated reporting are invaluable. Conversely, if your hotel’s operations are entirely F&B-centric without package management needs, Gastware could be considered, but the lack of verified reviews is a significant risk.

Is EXTouch or Gastware Easier to Use?

Extouch International Co., Limited scores 4.63 out of 5 for ease of use, with a solid onboarding rating of 4.5/5, and a customer support score of 4.59/5. Reviewers highlight its intuitive interface, and many mention that staff training is straightforward after a short period. Some users note a slight learning curve initially, but overall, staff adoption is smooth once trained.

Gastware has no available ratings or reviews, so its ease of use remains unverified. Without user feedback, it’s impossible to compare the onboarding process or interface intuitiveness directly.

Given the data, Edge: EXTouch.

Which Has Better Features: EXTouch or Gastware?

EXTouch’s feature set includes four functionalities unique to it: Payment Log Reports, Sales Reporting, Mobile Analytics, and Report Exporting. These features support detailed transaction tracking, mobile data insights, and flexible reporting—key for operational oversight and strategic planning.

Gastware offers no documented features or unique capabilities in the available data, making it impossible to compare feature richness. Its core POS functions are presumed standard but unverified.

Edge: EXTouch.

Which Has Better Customer Support: EXTouch or Gastware?

EXTouch boasts a customer support rating of 4.59/5, with reviews praising its responsiveness and helpful onboarding. Hoteliers appreciate the support team’s quick responses and the smooth implementation process, which helps reduce downtime during setup.

Gastware, with no reviews or ratings, offers no data on customer support quality. Without user feedback, this critical aspect remains unassessed.

Edge: EXTouch.

Which Has More Integrations: EXTouch or Gastware?

Both products currently have no verified integration partners, limiting their ability to connect with other hotel systems. EXTouch features a stable integration with PMS systems, but specific partner counts aren’t available; Gastware also shows no verified integrations.

Since neither product demonstrates a broader integration network, the edge here is neutral. However, EXTouch’s integration support and proven stability could become advantageous once more partnerships are established.

Edge: Tie.

Which Do Hoteliers Rate Higher: EXTouch or Gastware?

With over 32 reviews, primarily recent, EXTouch scores a 77.88 on the HTRate score and 4.59/5 for customer support. Its reviews mention significant operational improvements, especially in automating package management and report generation, indicating high satisfaction among hotel staff.

Gastware lacks reviews and a rating, so there’s no user feedback to gauge hotel satisfaction. Without verified opinions, it’s impossible to determine user sentiment.

Edge: EXTouch.

How Much Do EXTouch and Gastware Cost?

EXTouch’s pricing begins at $300, with no freemium or trial options available. Its straightforward pricing model makes budgeting predictable.

Gastware does not list pricing details, and no free trial info exists, leaving potential buyers in the dark about costs. This lack of transparency could complicate budget planning.

Given the certainty of EXTouch’s pricing, the edge goes to: EXTouch.

What Type of Hotel Should Use EXTouch?

• Hotels that offer guest packages, bundling services like breakfast, spa, or activities.
• Hotels seeking a customizable, integrated package management system.
• Hotels that need real-time data synchronization across departments.
• Hotels aiming to reduce manual reporting with automated reports.
• Hotels with a focus on operational stability during peak periods.

Not ideal if:

• Your hotel operates solely on F&B without package management needs.
• You prefer a POS system with a broad, existing partner network.
• Your team requires a system with a large user community or extensive third-party integrations.

EXTouch is best for hotels that prioritize managing guest inclusions and enhancing operational efficiency through dedicated package verification.

What Type of Hotel Should Use Gastware?

• Hotels with a primary focus on restaurant, bar, or retail POS transactions.
• Hotels that want a straightforward, easy-to-deploy POS system.
• Hotels that do not require integrated package management.
• Hotels with minimal need for advanced reporting or analytics.

Not ideal if:

• Your operation depends heavily on package verification tied to guest rooms.
• You need detailed transaction tracking and automated reporting.
• You prefer solutions with proven user ratings and reviews.

Gastware may be suitable for F&B-heavy hotels, but the lack of recent feedback makes its suitability uncertain.

The Bottom Line for Hotels

The core difference between EXTouch and Gastware lies in their focus: EXTouch is a specialized package management system, while Gastware is a traditional POS. If your hotel’s main challenge involves tracking and verifying guest service bundles, EXTouch’s robust customization and recent positive reviews make it the clear choice.

Choose EXTouch if you need a reliable, well-rated solution with features tailored for managing guest packages, automating reports, and supporting multi-department coordination. Its proven support, ease of use, and high satisfaction scores are compelling reasons to select it.

On the other hand, if your hotel’s operations are primarily F&B and you seek a straightforward POS without package management, Gastware might seem appealing. But, without current reviews, its reliability and user experience remain unverified—caution is advised.

In summary, for hotels prioritizing proven performance and comprehensive package management, EXTouch is the stronger option by a significant margin.