Goguest Hotel Guest App (by Easygoband) vs. Runtriz:
Which Is Right for You?

The Decision

Choosing the right hotel guest app can dramatically impact your guest experience, operational efficiency, and revenue. Both Goguest by Easygoband and Runtriz aim to enhance guest engagement via mobile solutions, but they serve different hotel profiles and have distinct strengths. While Goguest offers a highly customizable platform with a strong focus on in-room and amenity management, Runtriz emphasizes broad operational features like contactless check-in, messaging, and upselling. Which solution aligns better with your hotel's needs?

Is Goguest or Runtriz Better for Hotels?

Goguest is tailored toward properties that prioritize in-room services, guest control, and detailed analytics, especially in resorts and luxury hotels. Runtriz is more suited for a variety of property types, including limited-service, boutique, and casinos, thanks to its extensive features like mobile check-in, messaging, and guest requests.

Goguest’s main strength is its customization and revenue-driving modules, while Runtriz excels in ease of communication and operational streamlining. Both platforms aim to improve guest satisfaction, but their approaches diverge—Goguest leans into revenue optimization, and Runtriz into guest engagement.

Are you seeking a platform that boosts revenue through tailored guest interactions or one that streamlines operational workflows? Your choice depends on these core priorities.

Goguest vs Runtriz: Which Should Your Hotel Choose?

If your hotel needs a guest app focused on in-room control, personalized promotions, and detailed analytics, Goguest is the better fit. It’s particularly advantageous if your property is a resort or luxury hotel aiming to deepen guest engagement and revenue.

If your hotel requires an easy-to-use platform for pre-arrival communication, contactless check-in, and service requests, Runtriz is the more suitable option. It’s ideal for properties looking to streamline check-in, upsell services, and improve guest interaction through messaging.

For hotels seeking a flexible, scalable solution that supports multiple touchpoints in the guest journey, Runtriz’s broad feature set and proven market presence make it a compelling choice. Conversely, if your focus is on in-room services and customized guest experiences, Goguest’s modules are better aligned.

Is Goguest or Runtriz Easier to Use?

Goguest boasts a high ease of use rating at 4.82/5, with intuitive design, straightforward onboarding, and positive staff feedback. Its recent reviews emphasize how simple it is for both staff and guests to navigate, with a quick learning curve.

Runtriz also scores strongly at 4.66/5, with a focus on user-friendly interfaces and easy setup. Many users praise its straightforward messaging and check-in features, though some note that interface aesthetics could improve.

Edge: Goguest.

Which Has Better Features: Goguest or Runtriz?

Goguest offers a fully customizable platform with modules for in-room dining, promotions, and detailed analytics, but it does not include features like mobile check-in or mobile key. It’s designed to be a revenue powerhouse with a focus on guest control and data.

Runtriz provides a broader suite of features, including mobile check-in, guest messaging, mobile checkout, and multilingual support. It has 8 shared core features with Goguest, plus 4 unique features like mobile check-in and app download, essential for operational efficiency.

Edge: Runtriz.

Which Has Better Customer Support: Goguest or Runtriz?

Goguest’s support scores at 4.5/5, with reviews highlighting its responsive and helpful team. Guests and staff appreciate the onboarding process and ongoing assistance, though limited recent reviews make it harder to gauge current support levels.

Runtriz’s support is similarly rated at 4.51/5, with many users praising its implementation ease and ongoing help. Reviewers note that the platform’s responsiveness and support team have been instrumental in smooth deployment.

Edge: Goguest.

Which Has More Integrations: Goguest or Runtriz?

Goguest integrates with 6 verified partners, including Mews and SIHOT, but has fewer overall options. Runtriz boasts 14 verified partners, including key integrations like Oracle Hospitality, SALTO Systems, and Infor, enhancing its connectivity with PMS, locks, and other systems.

Shared integrations include Oracle Hospitality, Onity, and Vingcard, but Runtriz’s wider partner network offers more flexibility and options for linking to existing systems.

Edge: Runtriz.

Which Do Hoteliers Rate Higher: Goguest or Runtriz?

Runtriz has a higher overall rating of 4.77/5 from 37 reviews, with recent feedback often praising its ease of communication and operational features. Its user base includes a mix of luxury, boutique, and limited-service hotels, with property types rating it at 4.9/5.

Goguest’s ratings are less recent and overall, it has a 0/5 score based on 22 reviews, which diminishes confidence in current support and performance. Its users appreciate customization and integration but lack recent feedback to confirm ongoing satisfaction.

Edge: Runtriz.

How Much Do Goguest and Runtriz Cost?

Goguest’s pricing starts at $400 per month with no free trial or implementation fees, making it a transparent choice for properties comfortable with subscription models. Details about Runtriz’s pricing are not publicly available, suggesting it may vary based on property size and feature needs, often requiring direct contact for quotes.

If budget transparency is critical, Goguest’s straightforward pricing may appeal, but for larger or more complex properties, Runtriz’s flexible packages could be more appropriate.

What Type of Hotel Should Use Goguest?

• Hotels that prioritize guest control via smartphone, especially resorts and luxury hotels seeking to enhance revenue.
• Teams that want detailed analytics and reporting tools to track guest behavior and optimize operations.
• Properties investing heavily in in-room services, dining, and tailored guest promotions.
• Hotels aiming for a fully customizable guest app solution.
• Not ideal if your hotel needs comprehensive operational features like check-in, check-out, and messaging.

What Type of Hotel Should Use Runtriz?

• Hotels seeking a broad, easy-to-use engagement platform with features like mobile check-in, messaging, and mobile checkout.
• Properties that want scalable solutions adaptable to multiple property types, from boutique to casino hotels.
• Teams looking to increase revenue through targeted upselling and automation.
• Hotels requiring multilingual support and integrations with PMS and lock systems.
• Not ideal if your primary focus is on in-room controls and personalized guest directories.

The Bottom Line for Hotels: Goguest or Runtriz?

Goguest offers a highly customizable, revenue-focused platform that excels in in-room services and comprehensive analytics, making it ideal for resorts and luxury hotels prioritizing guest spend and control. Its recent review scores are limited, but its ease of use and support are strong.

Runtriz provides a broad suite of operational tools, including mobile check-in, messaging, and upselling features, backed by extensive integrations and a high review rating. It’s better suited for properties that want a scalable, all-in-one engagement platform.

In summary, if your hotel needs a flexible, feature-rich operational app with proven market presence, choose Runtriz. If your focus is on guest control, in-room services, and data insights, Goguest is the way to go. Both can transform your guest experience, but your choice depends on your property’s core priorities.