Revinate (Ivy)

4.8 (35 REVIEWS)

HT Score

27 out of 100

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Revinate (Ivy)

Name: Revinate (Ivy)
Rating: 4.8 (35 reviews)

4.8 (35 REVIEWS)

Ranked 12 (out of 85) in Guest Messaging Software

Hotel guest messaging drives connections

92% recommended by 288 hotels

Revinate has 0 reviews from Malaysia so we’re unable to verify that they operate in your local market.

Bell avatar Bell - AI powered product analyst

I analyzed all of Revinate’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Revinate/Navis for its comprehensive suite of tools that facilitate better decision-making and improve operational efficiency. Features such as advanced reporting tools, guest data management, and communicating via different channels through RezLUX greatly enhance customer experience and drive revenue. However, there are also some challenges like slower response times for support and occasional data processing delays that could impact operational efficiency.

Read their reviews

What Types of Hotels Revinate is Popular For

Size

10 | X-Small (1-9 room)

32 | Small (10-49 room)

60 | Mid-Sized (50-99 room)

169 | Large (100-499 room)

33 | X-Large (500+ room)

Country

137 | United States

18 | United Kingdom

17 | Canada

12 | Australia

11 | Mexico

11 | Germany

11 | Ireland

7 | Switzerland

7 | Singapore

6 | Netherlands

5 | Philippines

5 | Sweden

4 | United Arab Emirates

4 | Indonesia

4 | Thailand

3 | Austria

2 | Russian Federation

2 | Belgium

2 | Poland

2 | India

2 | Maldives

2 | France

2 | Ecuador

2 | New Zealand

2 | Italy

2 | China

1 | Norway

1 | Chile

1 | Portugal

1 | Spain

1 | Argentina

1 | Nepal

1 | Georgia

1 | Colombia

1 | Japan

1 | South Africa

1 | Latvia

1 | Turkey

1 | Vietnam

Type

159 | Luxury Hotels

142 | Boutique Hotels

132 | Resorts

127 | Branded Hotels

109 | Bed & Breakfast & Inns

98 | City Center Hotels

73 | Airport/Conference Hotels

72 | Limited Service & Budget Hotels

19 | Extended Stay & Serviced Apartments

13 | Hostels

13 | Vacation Rentals & Villas

11 | Casinos

11 | RV Parks & Campgrounds

9 | Motels

Region

165 | North America

75 | Europe

29 | Asia Pacific

14 | Oceania

6 | Middle East

5 | South America

1 | Africa

What is Revinate?

Founded in 2009 | Headquarters in San Francisco (United States) | 400 employees

This description was generated by AI which analyzed the following sources to summarize a description of Revinate products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.

Revinate Reviews Analyzed: 35

Read reviews

Verified expert recommendations

We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.

Revinate Expert Recommendations Analyzed: 0

Read expert recommendations

Description provided by Revinate

While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.

Revinate's Provided Description:

"Revinate Chat is an intelligent digital concierge that handles guest communication and grows direct revenue without adding to your staff’s workload. Unlike basic chatbots, Revinate Chat is connected to your hotel’s CDP and Rich Guest Profile® data. It recognizes who is talking, remembers their past stays, and accesses all of your accurate content from the Vault. This allows it to provide hyper-personalized, accurate answers rather than generic ones. - Automate routine inquiries: Lighten your staff's workload by resolving 80% of common guest questions with smart, instant replies. - Drive more revenue: Use guest data to deliver contextually relevant upsells that increase conversion rates by 3x. Protect guest data: Ensure guests feel comfortable messaging over an encrypted chat that’s safer than traditional SMS or WhatsApp. - Build lasting guest loyalty: Use what you already know about your guests to deliver memorable experiences. Represent your brand: Build trust with a configurable interface that matches your hotel's unique style and identity."

FAQs

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Revinate (Ivy) Alternatives

Not sure if Revinate is right for your hotel? Here are similar Guest Messaging Software vendors that could be a good fit for your hotel:

Features

Unified Inbox

4/5 features

Team Messaging

Group and team messages to help staff stay on-task while staff training and support ensures everyone’s success.
Broadcast Messaging

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.
Desktop App (non-web based)

Makes the system very easy to use hoteliers do not need to remember to log in every morning and when there is a new message/event they see a notification directly on their computer this way they don't need to check their inbox every 2 min.
Photo Sharing
Mobile App
Mobile Friendly
Live Translations

Communicate with guests regardless of their native language with live translations as you message.
Website Livechat

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

Multi-Channel

4/5 features

Whatsapp Integration
Facebook Messenger Integration
SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Website Livechat

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

Automation

4/5 features

Message Routing
Automated Replies
Chatbot Booking Agent

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Broadcast Messaging

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.
Automated Workflows

Automate workflows that are triggered throughout the guest stay.

Upselling & Ancillaries

4/5 features

Upsell Marketplace

Manage products, services, room upgrades and more via a content management system that you can integrate into 1-to-1 and group messages to guests to promote upsells and generate ancillary revenue.
Offer Campaigns

Create personalized campaigns that target guests with room upgrades, spa services, on-property restaurants, room service and more.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Purchase Links

Send guests automated messages with a link to purchase a product or service set up in your customized ‘Upsell’ marketplace.
Charge to Folio

Post charges from guest purchases directly to the guest’s folio.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.

Task & Request Management

4/5 features

Ticketing System
Tasks & Checklists

Automatically send service requests/work orders.
Inspections
Recurring Tasks

Easily set recurring tasks from daily, weekly, monthly, and quarterly.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.

Surveys & Feedback

4/5 features

Messaging Guest Surveys
TripAdvisor Review Partner

Send automated requests for guest surveys and TripAdvisor reviews to boost your hotel’s online reputation.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.

Reporting & Analytics

4/5 features

Analytics dashboard
Guest History
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Team KPIs Dashboard

Set team objectives and track performance through response times, task completion rates, direct bookings, upsells, and guest ratings.
Custom Goal Setting

Customize goals and metrics to track for your team.

Compliance & Privacy

4/5 features

Automated Opt-In/Consent Collection
Secured Data Protection
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Digital Registration & Check-in

4/5 features

Document & Passport Scanning
Credit Card Authorization
Mobile Keys
Custom Fields

Create custom questions and fields to capture specific information from guests during online self-service checkin to customize your checkin flow.

Pre-Stay

4/5 features

Chatbot Booking Agent

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Booking Recovery Campaigns

Trigger messages when travelers show an interest in the booking request but the booking is not performed.
Behavioral Marketing Campaigns

Push personalized messages on the website, through the chatbot widget, according to the specific page the user is visiting.
Email to Chatbot Automation

Automate the email point of contact by offering a chatbot solution to solve queries instantly.
Smooth Handover to Human Agents

When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.
Click to Call

Configure the option of providing a direct phone contact in the chat conversation if the request is not being solved by the chatbot.
Lead Qualification

Understand the travelers better and identify the potential customers that can generate higher revenue.
OTA Price Comparison

Display the price comparison range of direct bookings against OTAs.
Interface Personalization

Customize the chatbot interface accordingly to the hotel’s brand guidelines.

In-Stay & Post Stay

4/5 features

Digital Check-in

Offer pre-check-in forms to the upcoming guests and minimize the time at the reception.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.
Automated Workflows

Automate workflows that are triggered throughout the guest stay.
Custom Routing and Escalations

Configure to whom specific requests must be escalated or redirected when required.
Pre-programmed Guest Notifications

Create automatic notifications and digitalize repetitive administrative tasks.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.
Retention Campaigns

Create specific campaigns for past guests offering special deals, boosting the hotel’s loyalty program.

Back-Office

4/5 features

Unified Omnichannel Inbox

Access messages originating from various channels in this one-stop solution.
Status Tabs in Inbox Navigation

Jump straight to messages that need your attention and keep a clear overview.
Assigning Agents

Manage and distribute tasks across your team with one click.
Canned Responses

Save time answering the most frequently asked questions with pre-filled responses.
User Profile Customizations

Add tags and notes to user profiles for segmentation and personalization.
Multi Property Management

Allow the control of multiple hotels from the same chain/group within the same account
Customizable Working Hours

Define when the interaction are 100% handled by the chatbot or when an human agent can take over
Unlimited Users

No limitations in terms of the number of human agents using the solution to manage tickets

Artificial Intelligence

4/5 features

Chatbot Booking Agent

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Sentiment Analysis

A technique used to determine whether data is positive, negative or neutral
Self-Learning NLP

Self-supervised learning for unlabeled data, removing the need for manually labelling
Syntax & Semantic Analysis

Understand the intent that is being requested by the user
Behavioral Analysis

Analyze Big Data to create clusters and segments based on user patterns
Customer Profiling

Build comprehensive profiles of customers using AI techniques
Prediction & Forecasting

Use Machine Learning models to predict business variables as sales, risks or trends

Q1 '26 Guest Messaging Software Survey Insights

Last updated: Q1 2026

Is Revinate a good fit for your hotel?

Rank

Hotel size

Popular alternatives

#1 of 22

Mid-sized

96% (1,064)

Canary Technologies

Canary Technologies is commonly considered an alternative to Revinate for Medium hotels, due to its ease of use in providing seamless guest messaging and efficient check-in processes, though its reporting and analytics may require further enhancement for some properties.

#1 of 12

Large

96% (214)

Canary Technologies

Canary Technologies is commonly considered an alternative to Revinate for large hotels due to its capabilities in streamlining guest communication and enhancing the check-in process, although some may find the integration with certain property management systems could be improved.

Mid-sized

96% (1,064)

#1 of 22

Canary Technologies

Large

96% (214)

#1 of 12

Canary Technologies

Rank

Hotel type

Popular alternatives

#1 of 22

Luxury Hotels

96% (490)

Canary Technologies

Canary Technologies is commonly considered an alternative to Revinate for luxury hotels due to its ability to enhance guest communication through real-time messaging and streamline operations via reliable contactless check-in, which can significantly improve guest satisfaction and operational efficiency.

#1 of 19

Limited Service & Budget Hotels

96% (542)

Canary Technologies

Canary Technologies is commonly considered an alternative to Revinate for Limited-Service-Budget hotels due to its ease of use for staff and seamless guest communication through text messaging, which is particularly important for reducing front-desk congestion and improving guest service.

#1 of 22

Bed & Breakfast & Inns

96% (695)

Canary Technologies

Canary Technologies is commonly considered an alternative to Revinate for Bed-N-Breakfast hotels seeking improved guest communication through its integrated messaging platform and streamlined check-in process, while offering ease of use and user-friendliness that may suit smaller hotel operations.

Luxury Hotels

96% (490)

#1 of 22

Canary Technologies

Limited Service & Budget Hotels

96% (542)

#1 of 19

Canary Technologies

Bed & Breakfast & Inns

96% (695)

#1 of 22

Canary Technologies

Rank

Region

Popular alternatives

#1 of 18

North America

96% (1,330)

Canary Technologies

Canary Technologies is commonly considered an alternative to Revinate for Na hotels due to its efficient guest messaging and streamlined check-in processes, allowing staff to manage tasks more effectively and guests to receive prompt responses without downloading additional apps.

North America

96% (1,330)

#1 of 18

Canary Technologies

Rank

Country

Popular alternatives

#1 of 17

United States

96% (1,113)

Canary Technologies

Canary Technologies is commonly considered an alternative to Revinate for Us hotels due to its efficient guest messaging and credit card authorization features that enhance workflow and customer interaction, especially during the check-in process.

United States

96% (1,113)

#1 of 17

Canary Technologies

Full 2026 Guest Messaging Software Survey Findings

Revinate - Q1 '26 Guest Messaging Software Survey Insights

By hotel size

Revinate is ranked #11 of 22 for Mid-sized in Guest Messaging Software 23 reviews, 97% recommend Popular alternatives: Canary Technologies, Duve, SiteMinder and 18 others

Medium hotels say that Revinate's Guest Messaging Software ranks highly in verified HotelTechReport reviews due to its efficient guest communication, ease of use, and ability to enhance guest satisfaction. Important for Medium hotels are timely responses, streamlined operations, and improved guest interactions.

Revinate is ranked #12 of 12 for Large in Guest Messaging Software 5 reviews, 94% recommend Popular alternatives: Canary Technologies, Duve, HiJiffy and 8 others

Large hotels say that Revinate's Guest Messaging Software ranks highly due to its responsive support, efficient guest communication, and detailed reporting features, according to verified HotelTechReport reviews. These strengths enable better operational management and improve guest experiences for Large hotels.

By hotel type

Revinate is ranked #17 of 22 for Luxury Hotels in Guest Messaging Software 9 reviews, 97% recommend Popular alternatives: Canary Technologies, Duve, Bookboost and 18 others

Luxury hotels say that Revinate's Guest Messaging Software ranks highly based on verified HotelTechReport reviews. Key strengths include robust reporting tools, enhanced guest communication, and efficient issue resolution, which are crucial for maintaining the high standards expected by Luxury properties.

Revinate is ranked #14 of 19 for Limited Service & Budget Hotels in Guest Messaging Software 8 reviews, 95% recommend Popular alternatives: Canary Technologies, Duve, Bookboost and 15 others

Limited-Service-Budget hotels say that Revinate's Guest Messaging Software ranks highly in verified HotelTechReport reviews for its ease of use, efficient guest communication, and responsive support. These strengths are particularly valued by hotels with constrained resources in this category.

Revinate is ranked #12 of 22 for Bed & Breakfast & Inns in Guest Messaging Software 14 reviews, 95% recommend Popular alternatives: Canary Technologies, Duve, Bookboost and 18 others

Bed-N-Breakfast hotels say that Revinate's Guest Messaging Software enhances guest communication, offers efficient automated responses, and is user-friendly, according to verified HotelTechReport reviews. These features are frequently highlighted as pivotal to the operational needs of Bed-N-Breakfasts.

By region

Revinate is ranked #7 of 18 for North America in Guest Messaging Software 35 reviews, 96% recommend Popular alternatives: Canary Technologies, Akia, Duve and 14 others

Na hotels say that Revinate's Guest Messaging Software, according to verified HotelTechReport reviews, excels in improving guest communication, providing efficient automated responses, and enhancing reporting capabilities. These features are highlighted as essential for Na hotels to optimize operational efficiency and guest satisfaction.

By country

Revinate is ranked #7 of 17 for United States in Guest Messaging Software 34 reviews, 97% recommend Popular alternatives: Canary Technologies, Akia, Duve and 13 others

Us hotels say that Revinate's Guest Messaging Software is highly ranked in verified HotelTechReport reviews, thanks to its user-friendly communication capabilities, efficient issue resolution, and robust reporting tools. These features streamline operations and enhance guest experiences, crucial elements for Us hotels.

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Top Picks

Pricing

Reviews

4.8 avg

Revinate Reviews Summary

4.8

Excellent

35 reviews

Ease of Use

4.9/5

Customer Support

4.8/5

ROI

4.7/5

Implementation

4.7/5

Recommended for

194

Hotel CRM & Email Marketing Ranked #9 out of 74

149

Reputation Management Ranked #6 out of 62

147

Guest Survey Software Ranked #3 out of 25

Upselling Software Ranked #12 out of 65

Guest Messaging Software Ranked #12 out of 85

Hotel Reservations Software Ranked #10 out of 49

Compare Revinate to Top Alternatives

Compare

Canary Technologies

Guest Messaging Software

4.8 (1471 REVIEWS)

Happier Guests & More Revenue: Experience Canary’s AI-Powered Guest Management Platform

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Duve

Guest Messaging Software

4.8 (675 REVIEWS)

An AI-based omni channel communication center

Compare

Bookboost

Guest Messaging Software

4.8 (192 REVIEWS)

One single inbox to manage all your messages from guests.

View top Revinate alternatives

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Revinate Integrations

Company	Functionality
SiteMinder 93% recommended by 2761 hotels	Channel Managers
This integration hasn’t been verified by Revinate yet. Canary Technologies 96% recommended by 2571 hotels
Cloudbeds 91% recommended by 1851 hotels	Channel Managers +2 more
Actabl 92% recommended by 1786 hotels	Guest Messaging Software
Little Hotelier 93% recommended by 1507 hotels	Hotel Management Software
Yanolja Cloud Solution 96% recommended by 1401 hotels	Hotel Management Software
Asksuite 98% recommended by 783 hotels	Hotel Chatbots
Mews 93% recommended by 777 hotels	Property Management Systems
Oracle Hospitality 92% recommended by 615 hotels	Property Management Systems
IDeaS 92% recommended by 594 hotels	Revenue Management Systems

Browse all integrations (92)

Support

Verified Support

Revinate has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

View Support Certification Help Center Product Updates

2026

Learn more about the GCSC Certification

Request a Quote

Response Time

2 days

Recommended

92%

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Revinate (Ivy)

What is Revinate?

Team Messaging

Broadcast Messaging

Desktop App (non-web based)

Photo Sharing

Mobile App

Mobile Friendly

Live Translations

Website Livechat

Whatsapp Integration

Facebook Messenger Integration

SMS text messaging

Website Livechat

Message Routing

Automated Replies

Chatbot Booking Agent

Broadcast Messaging

Upsell Fulfillment Tracking

Open API

Automated Workflows

Upsell Marketplace

Offer Campaigns

Upsell Fulfillment Tracking

Purchase Links

Charge to Folio

Room Upgrades Campaigns

Upselling Campaigns

Ticketing System

Tasks & Checklists

Inspections

Recurring Tasks

Upsell Fulfillment Tracking

Messaging Guest Surveys

TripAdvisor Review Partner

Guest Reviews Campaigns

Analytics dashboard

Guest History

Upsell Fulfillment Tracking

Team KPIs Dashboard

Custom Goal Setting

Automated Opt-In/Consent Collection

Secured Data Protection

Open API

Document & Passport Scanning

Credit Card Authorization

Mobile Keys

Custom Fields

Chatbot Booking Agent

Booking Recovery Campaigns

Behavioral Marketing Campaigns

Email to Chatbot Automation

Smooth Handover to Human Agents

Click to Call

Lead Qualification

OTA Price Comparison

Interface Personalization

Digital Check-in

Room Upgrades Campaigns

Upselling Campaigns

Automated Workflows

Custom Routing and Escalations

Pre-programmed Guest Notifications

Guest Reviews Campaigns

Retention Campaigns

Unified Omnichannel Inbox

Status Tabs in Inbox Navigation

Assigning Agents

Canned Responses

User Profile Customizations

Multi Property Management

Customizable Working Hours

Unlimited Users

Chatbot Booking Agent

Sentiment Analysis

Self-Learning NLP

Syntax & Semantic Analysis

Behavioral Analysis

Customer Profiling