Hotel Covid-19 Recovery: How to Build a Marketing Strategy that Wins Bookings
Ratings Snapshot
96%
Recommend
#10
Popularity index
HT SCORE
80 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #10 out of 58 in Guest Messaging Software
Ease of Use
4.9/5
ROI
4.7/5
Implementation
4.7/5
Customer Support
4.8/5
Verified Customer Support
Revinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
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Revinate (Ivy) Overview
Revinate (Ivy) Overview
Go Moment® connects the hospitality industry with their guests – delivering unforgettable experiences to both hotel staff and guests. Ivy®, our AI powered digital concierge, interprets sentiment and intent while delivering 1-second responses to hotel guests. She delivers 400% ROI on autopilot while creating unforgettable experiences. 50 million guests have met Ivy and love how Ivy can unde...
About Revinate View website
Founded in 2009 | Headquarters in San Francisco United States | 400 employeesRevinate takes hoteliers to new heights of performance through data-driven solutions that cultivate deeper relationships with guests. As the global leader in CD...
Other Products by Revinate
1/5
Integrates with
- Property Management Systems
- Staff Collaboration Tools
- Marketplaces & Integrators
Need a custom integration?
What customers love about Revinate (Ivy)
96% recommend
General Manager in Greenbelt (United States)
Just installed recently but appears to work well. It is a text messaging system and our agents respond well to texting vs. phone.
General manager in Keene (United States)
I like that it's easy for the staff to use but at the same time it's texting. Which guests and employees both like.
Reliable for the guest to reach someone even if they have checkout and left something behind or want a copy of their bill.
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
Revinate's combined suite of services offers an integrated platform for hotels to manage and activate their hotel data. The collection of PMS data in real time is really the key that makes the system so powerful. Besides that the team at Revinate is all in to make you as a hotelier successful and c...
by Thomas Landen (RoomPriceGenie) on September 21, 2022
See more answers (4)
Question:
What differentiates this product or service from the competition?
Answer:
Key differentiators for Revinate vs. the competition: * The wide range of PMS connections they have so even with hotels running on non standard systems you can connect them * The wide range of products they offer with a single integration * The different levels and methods to connect with your gue...
by Thomas Landen (RoomPriceGenie) on September 21, 2022
See more answers (4)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Like any software purchase; what is good for one hotel does not always work for others. Do your homework and look at different systems, and be clear on what is crucial for your hotel to have. Moving to a cloud based CRM system (like Revinate) will have tremendous advantages for you as a hotel, but m...
by Thomas Landen (RoomPriceGenie) on September 21, 2022
See more answers (4)
Recommended by
Thomas Landen
CMO @ RoomPriceGenie
Luke Terheyden-Keighley
Product Director @ Hotelchamp
Peter Ricci
Director @ Florida Atlantic University (FAU)
Christian Arias
VP of Business Development @ Hapi
Christian Arias
VP of Business Development @ Hapi
Features
Want to go behind the scenes and see how Revinate (Ivy) works?
Clients & references
References & testimonials
Guests really like the ability to communicate while they're in meetings, out for the day, or whatever the case may be.
I was just corresponding with a guest that had a bad experience and it was fixed within 10 minutes of his text.
Case studies
Revinate doesn’t have any case studies available
Awards & Certifications
Revinate doesn’t have any awards or certifications
Active Markets
MARKETS SERVED
- Europe
- Central America
- Asia Pacific
- Middle East
- Africa
- Antarctica
- Oceania
- North America
- South America
- United States of America
- Canada
September 06, 2022
Revinate (Ivy) Review: Easy Access to So Many Options
Reservation Manager from Resorts in Fort Lauderdale (United States of America)
Recommend
10/10
What do you like most?
Simple process for reviewing surveys and feedback. Perfect way to review confirmation letters prior to being sent out to guest.
What do you dislike or think could be improved?
Loading time on the pages to get to certain sections within the website. Load time lags quite a bit sometimes.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
September 05, 2022
Revinate (Ivy) Review: fantastic increase in e-mail revenue versus previous partner
Director of Sales & Marketing from Resorts in Sunny Isles Beach (United States of America)
Recommend
8/10
What do you like most?
Revinate rep is very responsive and timely. Our rep offers great ideas and offers solutions when a particular product needs improvement.
What do you dislike or think could be improved?
I would like the ability to pull summary of guest stays by state versus a full list our guests by nmae.
Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4
October 22, 2021
Revinate (Ivy) Review: The guest services communication and ability to view quickly to respond and
Recommend
10/10
What do you like most?
The user friendly ability . Communication with guests all of it ability make suggestions great way to raise our ltr and any isdued
What do you dislike or think could be improved?
Nothing to date great tool for guest issues and compliments and it complaints to just monitor in event need to modify
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
October 11, 2021
Revinate (Ivy) Review: Ivy is great!
General Manager from Boutiques in Torrance (United States of America)
Recommend
10/10
What do you like most?
Ivy keeps the channel of communication open with our hotel staff and hotel guest. This program has improved our guest satisfaction.
What do you dislike or think could be improved?
I can't think of anything the moment....Ivy has always been amazing! Thank you so so much for your helpful program!
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
September 25, 2021
Revinate (Ivy) Review: La Fonda Hotel
FOM from Resorts in Santa Fe (United States of America)
Recommend
9/10
What do you like most?
That you can interact with guests via text and they don't have to be in the room. Ivy has made our hotel guests' stay more comfortable and convenient. They can be having dinner at a restaurant and request...
What do you dislike or think could be improved?
There are some technicalities that can be improved. Such as if a guest moves from one room because he doesn't like the view. Ivy stays with the old room number and this can be confusing at times and ameni...
Customer Support
5
Ease of Use
4
Value for money
5
Implementation
4
September 23, 2021
Revinate (Ivy) Review: Amazing!
Assistant General Manager from Resorts in Crystal River (United States of America)
Recommend
10/10
What do you like most?
Ivy gives us the opportunity to resolve any issue "before " the guest leaves the property. We use the group message feature to announce daily specials or promos and drive additional revenue to our out...
What do you dislike or think could be improved?
I would love the ability to send a group message to " guest who have not arrived yet to let them know any upcoming events or even closures " I know we can set up a template for this with a welcome messa...
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
Pricing
Implementation fee
$1000-$2500
Monthly subscription (/room/month)
$3/room/month - $6/room/month
Recent News & Content
Recent articles
Recent press releases
Resources & reports
Popular Revinate (Ivy) Integrations
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Channel ManagersWorld's most powerful channel manager, managing rooms and rates on 450+ hotel booking channels, in real-time.
Mews
Property Management SystemsAn innovative hospitality management cloud that empowers the modern hotelier to improve performance, maximize revenue, and provide remarkable guest experiences.
General Manager in Traverse City (United States)
It surprises guests to have an easy way to communicate requests and concerns quickly! They always have something they want. Many times, they start with a request for towels. When we satisfy that request quickly, they ...