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Revinate (Ivy)
4.8 (35 REVIEWS)
HT Score
27 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Revinate (Ivy)
Ranked 10 (out of 77) in Guest Messaging Software
Hotel guest messaging drives connections
92% recommended by 286 hotels
More than 50% of Revinate’s reviews come from United States of America.
Bell - AI powered product analyst
I analyzed all of Revinate’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Revinate/Navis for its comprehensive suite of tools that facilitate better decision-making and improve operational efficiency. Features such as advanced reporting tools, guest data management, and communicating via different channels through RezLUX greatly enhance customer experience and drive revenue. However, there are also some challenges like slower response times for support and occasional data processing delays that could impact operational efficiency.
What Types of Hotels Revinate is Popular For
Size
10 | X-Small (1-9 room)
9 | Small (10-24 room)
56 | Mid-Sized (25-74 room)
124 | Large (75-199 room)
105 | X-Large (200+ room)
Country
138 | United States of America
18 | United Kingdom
16 | Canada
12 | Australia
11 | Mexico
11 | Germany
11 | Ireland
7 | Switzerland
7 | Singapore
6 | Netherlands
5 | Philippines
5 | Sweden
4 | United Arab Emirates
4 | Indonesia
3 | Austria
3 | Thailand
2 | Ecuador
2 | Russian Federation
2 | Belgium
2 | Poland
2 | India
2 | Maldives
2 | France
2 | New Zealand
2 | China
2 | Italy
1 | Chile
1 | Portugal
1 | Spain
1 | Argentina
1 | Nepal
1 | Georgia
1 | Norway
1 | Colombia
1 | Japan
1 | South Africa
1 | Latvia
1 | Turkey
1 | Vietnam
Type
156 | Luxury Hotels
132 | Boutiques
129 | Resorts
121 | Branded Hotels
108 | Bed & Breakfast & Inns
89 | City Center Hotels
63 | Airport/Conference Hotels
63 | Limited Service & Budget Hotels
14 | Extended Stay & Serviced Apartments
11 | Casinos
11 | Hostels
9 | Motels
9 | Vacation Rentals & Villas
8 | RV Parks & Campgrounds
Region
165 | North America
75 | Europe
28 | Asia Pacific
14 | Oceania
6 | Middle East
5 | South America
1 | Africa
Category
193 | Hotel CRM & Email Marketing
148 | Reputation Management
146 | Guest Survey Software
46 | Upselling Software
35 | Guest Messaging Software
14 | Hotel Reservations Software
Didn’t find what you were looking for?
What is Revinate?
Founded in 2009 | Headquarters in San Francisco (United States) | 400 employees
Revinate (Ivy) is an AI-powered text messaging solution tailored for the hospitality industry. Designed to start engaging with guests before they even arrive and continue until after they check out, Ivy seamlessly handles routine inquiries and provides personalized upsell opportunities such as late check-outs or room upgrades. By managing up to 60% of front desk inquiries with intelligent responses, Ivy significantly enhances operational efficiency while elevating guest experiences. This tool fits perfectly into existing hotel operations by automating guest communication, freeing up staff to focus on more complex tasks, and driving additional revenue through targeted offers.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Revinate products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Revinate Reviews Analyzed: 35
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Revinate Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Revinate
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Revinate's Provided Description:
"Artificial Intelligence is a superpower that can benefit hotel staff and guests. Revinate Ivy is a one-stop AI-powered messaging solution that works 24/7, 365 days a year. Ivy is designed to enhance on-property guest experiences and unlock ancillary revenue opportunities through messaging over SMS and WhatsApp. Utilizing best-in-class AI, Ivy continues to learn and grow. She is always on call and has a personality in line with your hotel’s communication style and brand. Guests see Ivy as just another staff member. Meanwhile, your real staff can get back to what they do best."
FAQs
Revinate (Ivy) Alternatives
Not sure if Revinate is right for your hotel? Here are similar Guest Messaging Software vendors that could be a good fit for your hotel:
Capabilities
Revinate doesn’t have any benefits or use cases available
Features
Unified Inbox
4/5 features
Multi-Channel
4/5 features
Automation
4/5 features
Upselling & Ancillaries
4/5 features
Task & Request Management
4/5 features
Surveys & Feedback
4/5 features
Reporting & Analytics
4/5 features
Compliance & Privacy
4/5 features
Digital Registration & Check-in
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back-Office
4/5 features
Artificial Intelligence
4/5 features
Revinate Reviews Summary
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Revinate (Ivy) is the #24 most trending product in the Guest Messaging Software category (out of 77) and the #865 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreRevinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Revinate Pricing
Pricing Available By Request
Revinate has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Hotelier Rating
Looking for specific info?
9
Best of the best hospitality software!
Revenue Manager from 75-99 room Bed & Breakfast & Inn in Laguna Beach (United States of America)
Verified
2 years ago
Our resort has been using Revinate/Navis products since 2015 and have really enjoyed being able to utilize so many necessary features under one company umbrella. The many reporting tools to be able to make business decisions confidently such as hours of operation for our reservations team or what promotions are the best to market based upon...
United States of America
United States of America
Revenue Manager
Large Hotel
8
fantastic increase in e-mail revenue versus previous partner
Director of Sales & Marketing from 200 to 499 room Resort in Sunny Isles Beach (United States of America)
Verified
2 years ago
Revinate rep is very responsive and timely. Our rep offers great ideas and offers solutions when a particular product needs improvement.
United States of America
United States of America
Director of Sales & Marketing
X-Large Hotel
10
I don't think we would be half as successful without Revinate.
Reservations Manager from 200 to 499 room Luxury Hotel in Oceanside (United States of America)
Verified
3 years ago
I oversee a reservations department for 2 separate hotels.
Revinate has made the process so much easier to manage! Revinate set us up with different phone numbers for the different hotels, outlets, and spa. Before we pick up the phone we already know what the guest is looking for. Are they looking for a new reservation, calling about an ex...
United States of America
United States of America
Reservations Manager
X-Large Hotel
10
Easy Access to So Many Options
Reservation Manager from 100 to 199 room Boutique in Fort Lauderdale (United States of America)
Verified
3 years ago
Simple process for reviewing surveys and feedback. Perfect way to review confirmation letters prior to being sent out to guest.
United States of America
United States of America
Reservation Manager
Large Hotel
10
The guest services communication and ability to view quickly to respond and
from 75-99 room Branded Hotel in Grand Prairie (United States of America)
Verified
4 years ago
The user friendly ability . Communication with guests all of it ability make suggestions great way to raise our ltr and any isdued
United States of America
United States of America
Large Hotel
10
Ivy is great!
General Manager from Boutique in Torrance (United States of America)
Verified
4 years ago
Ivy keeps the channel of communication open with our hotel staff and hotel guest. This program has improved our guest satisfaction.
United States of America
United States of America
General Manager
9
La Fonda Hotel
FOM from 1 to 4 room Branded Hotel in Santa Fe (United States of America)
Verified
4 years ago
That you can interact with guests via text and they don't have to be in the room. Ivy has made our hotel guests' stay more comfortable and convenient. They can be having dinner at a restaurant and request robes to their room. I just think that is very helpful to our guests.
United States of America
United States of America
FOM
X-Small Hotel
10
Amazing!
Assistant General Manager from 100 to 199 room Luxury Hotel in Crystal River (United States of America)
Verified
4 years ago
Ivy gives us the opportunity to resolve any issue "before " the guest leaves the property.
We use the group message feature to announce daily specials or promos and drive additional revenue to our outlets
Ivy has helped us improve out LTR scores
United States of America
United States of America
Assistant General Manager
Large Hotel
10
A great product/Company
FOM from 500+ room Resort in Breckenridge (United States of America)
Verified
4 years ago
Creates a great personal connection between guests and staff. Starts the relationship on the right foot. If issues arise the staff get an opportunity to address them before they escalate. This service has been very effective for our property
United States of America
United States of America
FOM
X-Large Hotel
10
Communication is key
General Manager from 100 to 199 room Bed & Breakfast & Inn in Galveston (United States of America)
Verified
4 years ago
We have been using Go Moment for about four years now at our property and the instant communication is a huge plus and advantage for us in delivering in service. Communicating with our guests and exceeding their expectations is a directed reflection in revenue, service scores, and trip advisor for our property. Thank you for your support.
United States of America
United States of America
General Manager
Large Hotel
- 1
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- 3
- 4
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Revinate offers premium marketing and CRM solutions to hoteliers. The product allows hoteliers to engage in targeted marketing campaigns, offer valuable upsell opportunities to customers, and all while gaining valuable guest insight data.
Showing all answers to: "What does this product or service do well?"
Revinate offers premium marketing and CRM solutions to hoteliers. The product allows hoteliers to engage in targeted marketing campaigns, offer valuable upsell opportunities to customers, and all while gaining valuable guest insight data.
Revinate CRM impresses with its cutting-edge, user-friendly software designed on a cloud-based architecture. The modernity of their system enhances ease of use and accessibility. Boasting a rapidly growing customer base featuring prominent names, Revinate CRM showcases its effectiveness and reliability. Furthermore, the collaborative experience with their team is consistently enjoyable and productive, adding a valuable dimension to their offering. They're for sure the leader in the global hotel CRM space and for very good reason.
Revinate is a well established CRM and Guest engagement platform and can boast a very feature rich platform enabling hotels to manage their marketing and guest profile information. Revinate has a great team supporting their customers.
Revinate offers a wide range of services helping hoteliers drive more results. They have a nice only omni-channel guest communication platform and achieve transforming guest data into direct revenue and profits.
From another side Revinate enables hotels to quickly react to changes in market demand and offers some great group functionality.
Data is so important in every aspect of digital and e-commerce - Revinate has built a suite of tools and services for hospitality that focuses on a centralised guest data platform as its core. This central data platform then powers segmentation and smart targeting across its products.
Question:
What differentiates this product or service from the competition?
Answer:
Revinate stands out from the crowd with its deep and comprehensive data sets. Collating and presenting data to allow hoteliers to make actionable decisions is no easy feat, but Revinate has managed this with clear and easy-to-use reporting features.
Showing all answers to: "What differentiates this product or service from the competition?"
Revinate stands out from the crowd with its deep and comprehensive data sets. Collating and presenting data to allow hoteliers to make actionable decisions is no easy feat, but Revinate has managed this with clear and easy-to-use reporting features.
Revinate CRM has proven to be a trailblazer in the hospitality industry, showcasing an impressive speed of innovation that keeps them ahead of the curve. Their commitment to staying at the forefront of technology is evident through the continuous enhancement of their CRM platform, which translates into a seamless and efficient experience for users.
Their open and flexible approach to integration and connectivity makes it a standout choice for businesses seeking a CRM solution that seamlessly fits into their existing tech stack. The platform offers robust APIs and integrations, allowing for easy connection with other key systems such as spa and leisure software (TRYBE), property management systems (PMS), booking engines, and more.
The attention to detail and expertise of the Revinate team is fundamental to the success of their customers. They have high standards of integration and data management which ensures that their customers have great data to work with.
Today, driving direct bookings is a key element in hospitality industry. Properties working with them achieves their objectives thanks to an easy automation of their processes, driving significantly more results and revenue.
From direct messaging with guests to feedbacks management, it's an ergonomic and complete solution improving the guest journey
Revinate has always been at the forefront of martech in hospitality and is now leading the shift from CRM to CDP - the true realisation of a guest data platform that consumes data from multiple touchpoints and uses that data to power services like marketing automation and chat.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Customer engagement and data driven decision making have been at the forefront of hotel management for years and a hotelier needs a single solution to help with all of these things, then Revinate has packages to fulfill this need.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Customer engagement and data driven decision making have been at the forefront of hotel management for years and a hotelier needs a single solution to help with all of these things, then Revinate has packages to fulfill this need.
When considering a CRM for your hotel operations, it's important to select a solution that effortlessly integrates with your essential business software. This isn't just about the quantity of software the CRM can integrate with, but also the depth and effectiveness of these integrations with each of your critical tools. Revinate CRM demonstrates a clear understanding of both of these requirements and packages this in the form of a modern, user-friendly, cloud-based solution. Their team serves as the perfect complement to this outstanding offering.
Revinate is a comprehensive platform. I'd advise anyone implementing Revinate to give the process the time it deserves, use the expertise of their team to ensure your getting the most out of the platform and your team is engaged with the solution.
Revinate has a solid reputation on the market and is present all over the world. The wide range of solution is definitely a key benefit, as an hotelier would be able to use their solutions to answer a specific need and see results driven. Both guest experience and revenue generated would improve significantly.
Understand your data sources. This solution is powered by data - your data. In order to get the very best out of it ensure you know what data you have and how you intend to use it so that you can use this solution to its maximum effect.
Recommended by
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@
SiteMinder
Ricky Daniels
Co-Founder
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James Bishop
VP Ecosystem and Strategic Partnerships
@
SiteMinder
Damien Cazabonne
Sales Partner Manager - Marketplace
@
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Ian sloan
VP Partnerships
@
Avvio
Alasdair Fawcett
Partner Manager and Ecosystem Operations
@
SiteMinder
Ricky Daniels
Co-Founder
@
TRYBE
James Bishop
VP Ecosystem and Strategic Partnerships
@
SiteMinder
Damien Cazabonne
Sales Partner Manager - Marketplace
@
Mews
Ian sloan
VP Partnerships
@
Avvio
Thomas Landen
CMO
@
RoomPriceGenie
Luke Terheyden-Keighley
Product Director
@
Hotelchamp
Peter Ricci
Director
@
Florida Atlantic University (FAU)
Christian Arias
VP of Business Development
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Marcy Albert
Sales Director
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Support
Verified Support
Revinate has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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What do you dislike or think could be improved?
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Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
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