Revinate (Ivy)

4.8 (35 REVIEWS)

HTR Score icon
HT Score  
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Revinate (Ivy)

4.8 (35 REVIEWS)

Ranked 10 (out of 66) in Guest Messaging Software

Message with guests throughout their journeys

Ratings Summary

4.8
Excellent
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Revinate (Ivy) is the #11 most trending product in the Guest Messaging Software category (out of 66) and the #528 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Revinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
75 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Revinate (Ivy)
Founded in 2009 | Headquarters in San Francisco (United States) | 400 employees
Ivy is an AI-powered text messaging solution that texts with your guests from before they arrive at your hotel until they check out. Ivy can handle routine guest inquiries and offer personalized upsells, such as late check-outs or room upgrades. She can also personalize hotel amenities for your guests based on their preferences. Ivy recognizes the sentiment behind inquiries and isn’t triggered by keywords. In fact, 60% of inquiries hitting your front desk can be handled by Ivy through smart responses.

Capabilities

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Revinate doesn’t have any benefits or use cases available

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Pricing

Pricing Available By Request

Revinate has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

2 | X-Small (1-9 room)

3 | Small (10-24 room)

40 | Medium (25-74 room)

112 | Large (75-199 room)

103 | X-Large (200+ room)

Country

140 | United States of America

17 | United Kingdom

17 | Canada

14 | Ireland

11 | Germany

11 | Australia

10 | Mexico

9 | Indonesia

7 | Switzerland

6 | Netherlands

6 | Philippines

6 | Singapore

4 | United Arab Emirates

4 | Thailand

3 | Sweden

3 | Maldives

3 | Norway

3 | Austria

2 | Ecuador

2 | Poland

2 | France

2 | Russian Federation

2 | Spain

2 | Dominican Republic

2 | Hong Kong

2 | Belgium

2 | New Zealand

1 | Jersey

1 | India

1 | Italy

1 | Georgia

1 | Fiji

1 | Grenada

1 | Chile

1 | Japan

1 | South Africa

1 | Latvia

1 | Jamaica

1 | Greece

1 | Mauritius

1 | Vietnam

1 | Turkey

1 | Aruba

1 | Colombia

Type

107 | Luxury Hotels

84 | Resorts

74 | Branded Hotels

72 | Boutiques

32 | Bed & Breakfast & Inns

31 | City Center Hotels

12 | Limited Service & Budget Hotels

10 | Airport/Conference Hotels

8 | Extended Stay & Serviced Apartments

7 | Hostels

7 | RV Parks & Campgrounds

7 | Vacation Rentals & Villas

4 | Casinos

3 | Motels

Region

167 | North America

78 | Europe

33 | Asia Pacific

14 | Oceania

6 | Middle East

5 | Central America

4 | South America

2 | Africa

Category

192 | Hotel CRM & Email Marketing

147 | Reputation Management

146 | Guest Surveys & Feedback

46 | Upselling Software

35 | Guest Messaging Software

14 | Hotel Reservations Systems

7 | Hotel Sales Software

Hotelier Rating

Excellent
247
Very Good
41
Average
21
Poor
3
Terrible
3

Property Size

  • X-Small (2)
  • Small (3)
  • Medium (40)
  • Large (112)
  • X-Large (103)

Country

  • United States of America
    United States of America
    (140)
  • United Kingdom
    United Kingdom
    (17)
  • Canada
    Canada
    (17)
  • Ireland
    Ireland
    (14)
  • Germany
    Germany
    (11)
  • Australia
    Australia
    (11)
  • Mexico
    Mexico
    (10)
  • Indonesia
    Indonesia
    (9)
  • Switzerland
    Switzerland
    (7)
  • Netherlands
    Netherlands
    (6)
  • Philippines
    Philippines
    (6)
  • Singapore
    Singapore
    (6)
  • United Arab Emirates
    United Arab Emirates
    (4)
  • Thailand
    Thailand
    (4)
  • Sweden
    Sweden
    (3)
  • Maldives
    Maldives
    (3)
  • Norway
    Norway
    (3)
  • Austria
    Austria
    (3)
  • Ecuador
    Ecuador
    (2)
  • Poland
    Poland
    (2)
  • France
    France
    (2)
  • Russian Federation
    Russian Federation
    (2)
  • Spain
    Spain
    (2)
  • Dominican Republic
    Dominican Republic
    (2)
  • Hong Kong
    Hong Kong
    (2)
  • Belgium
    Belgium
    (2)
  • New Zealand
    New Zealand
    (2)
  • Jersey
    Jersey
    (1)
  • India
    India
    (1)
  • Italy
    Italy
    (1)
  • Georgia
    Georgia
    (1)
  • Fiji
    Fiji
    (1)
  • Grenada
    Grenada
    (1)
  • Chile
    Chile
    (1)
  • Japan
    Japan
    (1)
  • South Africa
    South Africa
    (1)
  • Latvia
    Latvia
    (1)
  • Jamaica
    Jamaica
    (1)
  • Greece
    Greece
    (1)
  • Mauritius
    Mauritius
    (1)
  • Vietnam
    Vietnam
    (1)
  • Turkey
    Turkey
    (1)
  • Aruba
    Aruba
    (1)
  • Colombia
    Colombia
    (1)

Region

  • North America
    North America
    (167)
  • Europe
    Europe
    (78)
  • Asia Pacific
    Asia Pacific
    (33)
  • Oceania
    Oceania
    (14)
  • Middle East
    Middle East
    (6)
  • South America
    South America
    (4)
  • Central America
    Central America
    (5)
  • Africa
    Africa
    (2)
9

Best of the best hospitality software!

Revenue Manager from 75-99 room Boutique in Laguna Beach (United States of America)

Verified
9 months ago
Our resort has been using Revinate/Navis products since 2015 and have really enjoyed being able to utilize so many necessary features under one company umbrella. The many reporting tools to be able to make business decisions confidently such as hours of operation for our reservations team or what promotions are the best to market based upon...
Country United States of America
Revenue Manager
Large Hotel
8

fantastic increase in e-mail revenue versus previous partner

Director of Sales & Marketing from 200 to 499 room Resort in Sunny Isles Beach (United States of America)

Verified
9 months ago
Revinate rep is very responsive and timely. Our rep offers great ideas and offers solutions when a particular product needs improvement.
Country United States of America
Director of Sales & Marketing
X-Large Hotel
10

I don't think we would be half as successful without Revinate.

Reservations Manager from 200 to 499 room Luxury Hotel in Oceanside (United States of America)

Verified
18 months ago
I oversee a reservations department for 2 separate hotels. Revinate has made the process so much easier to manage! Revinate set us up with different phone numbers for the different hotels, outlets, and spa. Before we pick up the phone we already know what the guest is looking for. Are they looking for a new reservation, calling about an ex...
Country United States of America
Reservations Manager
X-Large Hotel
10

Easy Access to So Many Options

Reservation Manager from 100 to 199 room Boutique in Fort Lauderdale (United States of America)

Verified
2 years ago
Simple process for reviewing surveys and feedback. Perfect way to review confirmation letters prior to being sent out to guest.
Country United States of America
Reservation Manager
Large Hotel
10

The guest services communication and ability to view quickly to respond and

from 75-99 room Branded Hotel in Grand Prairie (United States of America)

Verified
2 years ago
The user friendly ability . Communication with guests all of it ability make suggestions great way to raise our ltr and any isdued
Country United States of America
Large Hotel
10

Ivy is great!

General Manager from 50-74 room Boutique in Torrance (United States of America)

Verified
2 years ago
Ivy keeps the channel of communication open with our hotel staff and hotel guest. This program has improved our guest satisfaction.
Country United States of America
General Manager
Medium Hotel
9

La Fonda Hotel

FOM from 1 to 4 room Branded Hotel in Santa Fe (United States of America)

Verified
2 years ago
That you can interact with guests via text and they don't have to be in the room. Ivy has made our hotel guests' stay more comfortable and convenient. They can be having dinner at a restaurant and request robes to their room. I just think that is very helpful to our guests.
Country United States of America
FOM
X-Small Hotel
10

Amazing!

Assistant General Manager from 100 to 199 room Resort in Crystal River (United States of America)

Verified
2 years ago
Ivy gives us the opportunity to resolve any issue "before " the guest leaves the property. We use the group message feature to announce daily specials or promos and drive additional revenue to our outlets Ivy has helped us improve out LTR scores
Country United States of America
Assistant General Manager
Large Hotel
10

A great product/Company

FOM from 200 to 499 room Airport/Conference Hotel in Breckenridge (United States of America)

Verified
2 years ago
Creates a great personal connection between guests and staff. Starts the relationship on the right foot. If issues arise the staff get an opportunity to address them before they escalate. This service has been very effective for our property
Country United States of America
FOM
X-Large Hotel
10

Communication is key

General Manager from 100 to 199 room Bed & Breakfast & Inn in Galveston (United States of America)

Verified
2 years ago
We have been using Go Moment for about four years now at our property and the instant communication is a huge plus and advantage for us in delivering in service. Communicating with our guests and exceeding their expectations is a directed reflection in revenue, service scores, and trip advisor for our property. Thank you for your support.
Country United States of America
General Manager
Large Hotel
  • 1
  • 2
  • 3
  • 4

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Revinate shines in guest data management and personalized marketing with its email marketing tools and CRM. Its analytics offer deep insights, empowering hotels to tailor guest experiences.

Question:

What differentiates this product or service from the competition?

Answer:

Revinate differentiates with its focus on robust data analytics and email marketing. Its platform excels in gathering and utilizing guest feedback and aiding hotels in crafting bespoke experiences.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I'd recommend hoteliers checking out Revinate's powerful analytics and feedback tools. Utilizing these features to understand guest preferences can enhance personalized service and guest satisfaction, adding value to your hotel's offerings.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 45 recommend
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