Go Moment

Ranked 27th (out of 57) in Guest Messaging Software

Guest Messaging Software

Delivering unforgettable experiences to hotel guests and staff

Ratings Snapshot

Certificate of Excellence
Read 3 reviews
93%
Recommend
HTR Score icon
HT SCORE
5 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Go Moment has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #27 out of 57 in Guest Messaging Software

Ease of Use
4.8/5
ROI
5.0/5
Implementation
5.0/5
Customer support
5.0/5
Verified Customer Support

GoMoment’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Go Moment Overview

Go Moment Overview

Go Moment® connects the hospitality industry with their guests – delivering unforgettable experiences to both hotel staff and guests. Ivy®, our AI powered digital concierge, interprets sentiment and intent while delivering 1-second responses to hotel guests. She delivers 400% ROI on autopilot while creating unforgettable experiences. R50 million guests have met Ivy and love how Ivy can und...

About GoMoment

Founded in 2010 | Headquarters in Santa Monica, CA | 13 employees

Go Moment® is transforming the hotel guest experience with a lofty mission: to create one billion unforgettable moments. Ivy®, powered by Go Moment, is the w...

Integrates with

  • Property Management Systems
  • Staff Collaboration Tools
  • Marketplaces & Integrators
Browse integrations (11 verified)

Pros & Cons

Like 93% recommend

General Manager from Other in Traverse City (United States)

It surprises guests to have an easy way to communicate requests and concerns quickly! They always have something they want. Many times, they start with a request for towels. When we satisfy that request quickly, they ...

General manager from Branded in Keene (United States)

I like that it's easy for the staff to use but at the same time it's texting. Which guests and employees both like.

General Manager from Other in Greenbelt (United States)

Just installed recently but appears to work well. It is a text messaging system and our agents respond well to texting vs. phone.

General Manager from Other in Greenbelt (United States)

Reporting seems minimal and would like to see more.

General manager from Branded in Keene (United States)

I wish we could customize the messages a bit more independently rather than having them have to do it. Also it would be great if the artificial intelligence portion was smarter.

General Manager from Other in Traverse City (United States)

Would be nice to customize the phone number it shows the texts are coming from. The number doesn't really identify that it's us, so guests can be confused at first. The introduction text, though, does explain what the ...

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Expert Q&A and Partner Recommendations

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GETTING STARTED

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Features

  • Mobile Friendly
  • Team Chat
  • Photo Sharing
  • Chatbot
  • Whatsapp Integration
  • Desktop App (non-web based)
  • Automated Replies
  • Message Routing
  • Guest History
  • Secured Data Protection
  • SMS text messaging
  • Analytics dashboard
  • Open API
  • Mobile App
  • Facebook Messenger Integration
  • Automated Opt-In/Consent Collection
  • Messaging Guest Surveys

Active Markets

MARKETS SERVED
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
  • North America
  • South America
VERIFIED MARKETS
  • United States

3 Verified GoMoment Reviews

Likelihood to Recommend
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This vendor is 97% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Guest Messaging Software providers. It is advised that you ask for recent references before proceeding.

Aug 30, 2017

Go Moment Review: Great Way to Engage Guests During Stay

General Manager from Other in Traverse City (United States)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

It surprises guests to have an easy way to communicate requests and concerns quickly! They always have something they want. Many times, they start with a request for towels. When we satisfy that reques...

What do you dislike or think could be improved?

Would be nice to customize the phone number it shows the texts are coming from. The number doesn't really identify that it's us, so guests can be confused at first. The introduction text, though, does e...

Customer support
5
Ease of Use
4.5
Value for money
5
Implementation
5

May 30, 2017

Go Moment Review: There are a lot of choices out there now. Be sure to reference them before you make a decision.

General Manager from Other in Greenbelt (United States)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Just installed recently but appears to work well. It is a text messaging system and our agents respond well to texting vs. phone.

What do you dislike or think could be improved?

Reporting seems minimal and would like to see more.

Customer support
5
Ease of Use
5
Value for money
5
Implementation
5

May 21, 2017

Go Moment Review: Go for it. Guests are happier. We communicate more with guests and they are open to telling us if they have a...

General manager from Branded in Keene (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I like that it's easy for the staff to use but at the same time it's texting. Which guests and employees both like.

What do you dislike or think could be improved?

I wish we could customize the messages a bit more independently rather than having them have to do it. Also it would be great if the artificial intelligence portion was smarter.

Customer support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Implementation fee
$1000-$2500
Monthly subscription (/room/month)
$3/room/month - $6/room/month

Recent News & Content

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Popular Go Moment Integrations

View all (11 GoMoment Integrations)