Revinate (Ivy)

Ranked 8 (out of 57) in Guest Messaging Software

Guest Messaging Software

Delivering unforgettable experiences to hotel guests and staff

Ratings Snapshot

Certificate of Excellence
Read 32 reviews
96%
Recommend
HTR Score icon
HT SCORE
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #8 out of 57 in Guest Messaging Software

Ease of Use
4.9/5
ROI
4.7/5
Implementation
4.7/5
Customer Support
4.8/5
Verified Customer Support

Revinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
  • Resorts 13 verified reviews
    95%
  • Branded Hotels 6 verified reviews
    98%
  • Boutiques 4 verified reviews
    100%
  • Casinos 3 verified reviews
    97%
  • Motels 1 verified reviews
    90%
  • Limited Service & Budget Hotels 1 verified reviews
    100%
  • Extended Stay & Serviced Apartments 1 verified reviews
    100%

Revinate (Ivy) Overview

Revinate (Ivy) Overview

Go Moment® connects the hospitality industry with their guests – delivering unforgettable experiences to both hotel staff and guests. Ivy®, our AI powered digital concierge, interprets sentiment and intent while delivering 1-second responses to hotel guests. She delivers 400% ROI on autopilot while creating unforgettable experiences. 50 million guests have met Ivy and love how Ivy can unde...

About Revinate View website

Founded in 2009 | Headquarters in San Francisco United States | 400 employees

Revinate takes hoteliers to new heights of performance through data-driven solutions that cultivate deeper relationships with guests. As the global leader in CD...

Other Products by Revinate

Integrates with

  • Property Management Systems
  • Staff Collaboration Tools
  • Marketplaces & Integrators
Browse integrations (17 verified)

What customers love about Revinate (Ivy)

Like 96% recommend

General Manager from Other in Traverse City (United States)

It surprises guests to have an easy way to communicate requests and concerns quickly! They always have something they want. Many times, they start with a request for towels. When we satisfy that request quickly, they ...

General Manager from Other in Greenbelt (United States)

Just installed recently but appears to work well. It is a text messaging system and our agents respond well to texting vs. phone.

General manager from Branded Hotels in Keene (United States)

I like that it's easy for the staff to use but at the same time it's texting. Which guests and employees both like.

from Casinos

Reliable for the guest to reach someone even if they have checkout and left something behind or want a copy of their bill.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

I have been super impressed with both GO MOMENT as well as their guest service technology product, IVY. The AI powered digital concierge is one of the first that I have ever seen that really replicates a human concierge to any great extent. As a former general manager, regional general manager, an...

by Peter Ricci (Florida Atlantic University (FAU)) on October 21, 2021

See more answers (2)
Question:

What differentiates this product or service from the competition?

Answer:

It's ease of use and modern technology. The infusion of artificial intelligence takes all the personalized requests that guests ask and gives back information in real time, with a human touch. The ease of use and "modern feel" cannot be understated.

by Peter Ricci (Florida Atlantic University (FAU)) on October 21, 2021

See more answers (2)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would make sure you reach out to the team at GO MOMENT and have them spend time with you. You will notice immediately that they listen better, are more cutting edge in technology than their peers, and have a wide, global grasp on the hospitality industry. There is truly no competitor that comes cl...

by Peter Ricci (Florida Atlantic University (FAU)) on October 21, 2021

See more answers (2)
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Features

Surveys & Feedback

4/5 features

Compliance & Privacy

4/5 features

Automation

4/5 features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Want to go behind the scenes and see how Revinate (Ivy) works?

Clients & references

References & testimonials

Testimonial avatar
Guests really like the ability to communicate while they're in meetings, out for the day, or whatever the case may be.
Waneda Ambil Front Office Manager at the Town and Country Resort Hotel & Conference Center
Testimonial avatar
I was just corresponding with a guest that had a bad experience and it was fixed within 10 minutes of his text.
Denise Devillez Front Desk Manager at the Hersha Hospitality

Featured partners

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Awards & Certifications

techAwards empty image

Revinate doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
  • South America
VERIFIED MARKETS
  • United States of America
  • Canada

32 Verified Revinate Reviews

Likelihood to Recommend
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December 16, 2021

Revinate (Ivy) Review: fantastic increase in e-mail revenue versus previous partner

Director of Sales & Marketing from Resorts in Sunny Isles Beach (United States of America)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Revinate rep is very responsive and timely. Our rep offers great ideas and offers solutions when a particular product needs improvement.

What do you dislike or think could be improved?

I would like the ability to pull summary of guest stays by state versus a full list our guests by nmae.

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4

October 22, 2021

Revinate (Ivy) Review: The guest services communication and ability to view quickly to respond and

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The user friendly ability . Communication with guests all of it ability make suggestions great way to raise our ltr and any isdued

What do you dislike or think could be improved?

Nothing to date great tool for guest issues and compliments and it complaints to just monitor in event need to modify

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 11, 2021

Revinate (Ivy) Review: Ivy is great!

General Manager from Boutiques in Torrance (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Ivy keeps the channel of communication open with our hotel staff and hotel guest. This program has improved our guest satisfaction.

What do you dislike or think could be improved?

I can't think of anything the moment....Ivy has always been amazing! Thank you so so much for your helpful program!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 25, 2021

Revinate (Ivy) Review: La Fonda Hotel

FOM from Resorts in Santa Fe (United States of America)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

That you can interact with guests via text and they don't have to be in the room. Ivy has made our hotel guests' stay more comfortable and convenient. They can be having dinner at a restaurant and request...

What do you dislike or think could be improved?

There are some technicalities that can be improved. Such as if a guest moves from one room because he doesn't like the view. Ivy stays with the old room number and this can be confusing at times and ameni...

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
4

September 23, 2021

Revinate (Ivy) Review: Amazing!

Assistant General Manager from Resorts in Crystal River (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Ivy gives us the opportunity to resolve any issue "before " the guest leaves the property. We use the group message feature to announce daily specials or promos and drive additional revenue to our out...

What do you dislike or think could be improved?

I would love the ability to send a group message to " guest who have not arrived yet to let them know any upcoming events or even closures " I know we can set up a template for this with a welcome messa...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 19, 2021

Revinate (Ivy) Review: A great product/Company

FOM from Resorts in Breckenridge (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Creates a great personal connection between guests and staff. Starts the relationship on the right foot. If issues arise the staff get an opportunity to address them before they escalate. This service has...

What do you dislike or think could be improved?

Nothing stands out. Continue to develop your product. Brainstorm and advise of any new ways to use the product. Let us know how if other users have found new was to enhance it's use

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

Pricing

Implementation fee
$1000-$2500
Monthly subscription (/room/month)
$3/room/month - $6/room/month

Recent News & Content

Resources & reports

Hotel Covid-19 Recovery: How to Build a Marketing Strategy that Wins Bookings

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Popular Revinate (Ivy) Integrations

View all (17 Revinate Integrations)