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Ratings Snapshot
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Ranked #10 out of 60 in Guest Messaging Software
Revinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn moreRevinate (Ivy) Overview
Revinate (Ivy) Overview
Ivy is an AI-powered text messaging solution that texts with your guests from before they arrive at your hotel until they check out. Ivy can handle routine guest inquiries and offer personalized upsells, such as late check-outs or room upgrades. She can also personalize hotel amenities for your guests based on their preferences. Ivy recognizes the sentiment behind inquiries and isn’t triggered ...
About Revinate View website
Founded in 2009 | Headquarters in San Francisco United States | 400 employeesRevinate empowers hoteliers to connect directly with guests at every touchpoint to deliver delightful experiences and drive direct revenue. Our data platform an...
Other Products by Revinate
Integrates with
- Property Management Systems
- Staff Collaboration Tools
- Marketplaces & Integrators
What customers love about Revinate (Ivy)
General Manager in Greenbelt (United States)
Just installed recently but appears to work well. It is a text messaging system and our agents respond well to texting vs. phone.
General manager in Keene (United States)
I like that it's easy for the staff to use but at the same time it's texting. Which guests and employees both like.
Reliable for the guest to reach someone even if they have checkout and left something behind or want a copy of their bill.
Expert Q&A and Partner Recommendations
What does this product or service do well?
Revinate is a well established CRM and Guest engagement platform and can boast a very feature rich platform enabling hotels to manage their marketing and guest profile information. Revinate has a great team supporting their customers.
by James Bishop (SiteMinder) on October 05, 2022
See more answers (7)What differentiates this product or service from the competition?
The attention to detail and expertise of the Revinate team is fundamental to the success of their customers. They have high standards of integration and data management which ensures that their customers have great data to work with.
by James Bishop (SiteMinder) on October 05, 2022
See more answers (7)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Revinate is a comprehensive platform. I'd advise anyone implementing Revinate to give the process the time it deserves, use the expertise of their team to ensure your getting the most out of the platform and your team is engaged with the solution.
by James Bishop (SiteMinder) on October 05, 2022
See more answers (7)Features
Clients & references
References & testimonials

Guests really like the ability to communicate while they're in meetings, out for the day, or whatever the case may be.

I was just corresponding with a guest that had a bad experience and it was fixed within 10 minutes of his text.
Case studies
Awards & Certifications
Revinate doesn’t have any awards or certifications
Active Markets
- Europe
- Central America
- Asia Pacific
- Middle East
- Africa
- Antarctica
- Oceania
- North America
- South America
- United States of America
- Canada
December 01, 2022
Revinate (Ivy) Review: I don't think we would be half as successful without Revinate.
Reservations Manager from Luxury Hotels in Oceanside (United States of America)
What do you like most?
I oversee a reservations department for 2 separate hotels. Revinate has made the process so much easier to manage! Revinate set us up with different phone numbers for the different hotels, outlets, and s...
What do you dislike or think could be improved?
In the chat feature, the templates can't be organized in a way that makes most sense for my team. Since we have 2 hotels, we have different information that I added to the chat Template feature and there ...
November 30, 2022
Revinate (Ivy) Review: Best of the best hospitality software!
Revenue Manager from Luxury Hotels in Laguna Beach (United States of America)
What do you like most?
Our resort has been using Revinate/Navis products since 2015 and have really enjoyed being able to utilize so many necessary features under one company umbrella. The many reporting tools to be able to mak...
What do you dislike or think could be improved?
It's hard to even think of something that can be improved, so the only thing I could think of is since the merge between Revinate/Navis, we have noticed that Support requests have taken longer to get reso...
September 06, 2022
Revinate (Ivy) Review: Easy Access to So Many Options
Reservation Manager from Luxury Hotels in Fort Lauderdale (United States of America)
What do you like most?
Simple process for reviewing surveys and feedback. Perfect way to review confirmation letters prior to being sent out to guest.
What do you dislike or think could be improved?
Loading time on the pages to get to certain sections within the website. Load time lags quite a bit sometimes.
September 05, 2022
Revinate (Ivy) Review: fantastic increase in e-mail revenue versus previous partner
Director of Sales & Marketing from Resorts in Sunny Isles Beach (United States of America)
What do you like most?
Revinate rep is very responsive and timely. Our rep offers great ideas and offers solutions when a particular product needs improvement.
What do you dislike or think could be improved?
I would like the ability to pull summary of guest stays by state versus a full list our guests by nmae.
October 22, 2021
Revinate (Ivy) Review: The guest services communication and ability to view quickly to respond and
What do you like most?
The user friendly ability . Communication with guests all of it ability make suggestions great way to raise our ltr and any isdued
What do you dislike or think could be improved?
Nothing to date great tool for guest issues and compliments and it complaints to just monitor in event need to modify
October 11, 2021
Revinate (Ivy) Review: Ivy is great!
General Manager from Boutiques in Torrance (United States of America)
What do you like most?
Ivy keeps the channel of communication open with our hotel staff and hotel guest. This program has improved our guest satisfaction.
What do you dislike or think could be improved?
I can't think of anything the moment....Ivy has always been amazing! Thank you so so much for your helpful program!
Pricing
SiteMinder (The Channel Manager)
Channel ManagersWorld's most powerful channel manager, managing rooms and rates on 450+ hotel booking channels, in real-time.
Asksuite Hotel Chatbot
Livechat & ChatbotsWorld leader in smart service platform for hotels and resorts focused on doubling direct bookings.
Mews
Property Management SystemsAn innovative hospitality management cloud that empowers the modern hotelier to improve performance, maximize revenue, and provide remarkable guest experiences.
General Manager in Traverse City (United States)
It surprises guests to have an easy way to communicate requests and concerns quickly! They always have something they want. Many times, they start with a request for towels. When we satisfy that request quickly, they ...