Go Moment

Ranked 9 (out of 57) in Guest Messaging Software

Guest Messaging Software

Delivering unforgettable experiences to hotel guests and staff

Ratings Snapshot

Certificate of Excellence
Read 30 reviews
97%
Recommend
HTR Score icon
HT SCORE
83 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #9 out of 57 in Guest Messaging Software

Ease of Use
4.9/5
ROI
4.7/5
Implementation
4.7/5
Customer Support
4.9/5
Verified Customer Support

GoMoment’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Resort 11 verified reviews
    96%
  • Branded 5 verified reviews
    98%
  • Boutique 5 verified reviews
    100%
  • Casino 3 verified reviews
    97%
  • Motel 1 verified reviews
    90%
  • Limited Service 1 verified reviews
    100%
  • Extended Stay 1 verified reviews
    100%

Go Moment Overview

Go Moment Overview

Go Moment® connects the hospitality industry with their guests – delivering unforgettable experiences to both hotel staff and guests. Ivy®, our AI powered digital concierge, interprets sentiment and intent while delivering 1-second responses to hotel guests. She delivers 400% ROI on autopilot while creating unforgettable experiences. 50 million guests have met Ivy and love how Ivy can unde...

About GoMoment View website

Founded in 2010 | Headquarters in Santa Monica, CA | 20 employees

Go Moment® is transforming the hotel guest experience with a lofty mission: to create one billion unforgettable moments. Ivy®, powered by Go Moment, is the w...

Integrates with

  • Mobile Key & Keyless Entry
  • Property Management Systems
  • Staff Collaboration Tools
Browse integrations (13 verified)

What customers love about Go Moment

Like 97% recommend

General Manager from Other in Traverse City (United States)

It surprises guests to have an easy way to communicate requests and concerns quickly! They always have something they want. Many times, they start with a request for towels. When we satisfy that request quickly, they ...

General Manager from Other in Greenbelt (United States)

Just installed recently but appears to work well. It is a text messaging system and our agents respond well to texting vs. phone.

General manager from Branded in Keene (United States)

I like that it's easy for the staff to use but at the same time it's texting. Which guests and employees both like.

from Casino

Reliable for the guest to reach someone even if they have checkout and left something behind or want a copy of their bill.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Ivy is easy to use, easy to deploy, and perfectly fits the hotel space . Its AI based concierge messaging allows for hoteliers to communicate with their guests, leading to a digital touchpoint that really makes the guest feel they are communicating on their own terms.

by Christian Arias (Hapi) on September 24, 2021

See more answers (1)
Question:

What differentiates this product or service from the competition?

Answer:

Its ease of use. Other vendors who are in the space makes messaging more complicated than they have to. To text message the guests on their own device makes Ivy so easy to implement and very easy for the guest to adopt.

by Christian Arias (Hapi) on September 24, 2021

See more answers (1)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Set a demo meeting with them to see the Ivy AI at work. They do an incredible job of explaining Ivy capabilities. And once ready, they are great at deploying quickly and thoroughly showing the hotel team how to use the platform. I would recommend to hoteliers that "Convenience is the new luxury" and...

by Christian Arias (Hapi) on September 24, 2021

See more answers (1)
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Features

  • Mobile Friendly
  • Team Chat
  • Photo Sharing
  • Chatbot
  • Whatsapp Integration
  • Desktop App (non-web based)
  • Automated Replies
  • Message Routing
  • Guest History
  • Secured Data Protection
  • SMS text messaging
  • Analytics dashboard
  • Open API
  • Mobile App
  • Facebook Messenger Integration
  • Automated Opt-In/Consent Collection
  • Messaging Guest Surveys

Want to go behind the scenes and see how Go Moment works?

Clients & references

References & testimonials

Testimonial avatar
Guests really like the ability to communicate while they're in meetings, out for the day, or whatever the case may be.
Waneda Ambil Front Office Manager at the Town and Country Resort Hotel & Conference Center
Testimonial avatar
I was just corresponding with a guest that had a bad experience and it was fixed within 10 minutes of his text.
Denise Devillez Front Desk Manager at the Hersha Hospitality

Featured partners

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Awards & Certifications

techAwards empty image

GoMoment doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
  • North America
  • South America
VERIFIED MARKETS
  • United States
  • Canada

30 Verified GoMoment Reviews

Likelihood to Recommend
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October 11, 2021

Go Moment Review: Ivy is great!

General Manager from Boutique in Torrance (United States)

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

Ivy keeps the channel of communication open with our hotel staff and hotel guest. This program has improved our guest satisfaction.

What do you dislike or think could be improved?

I can't think of anything the moment....Ivy has always been amazing! Thank you so so much for your helpful program!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 25, 2021

Go Moment Review: La Fonda Hotel

FOM from Resort in Santa Fe (United States)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

That you can interact with guests via text and they don't have to be in the room. Ivy has made our hotel guests' stay more comfortable and convenient. They can be having dinner at a restaurant and request...

What do you dislike or think could be improved?

There are some technicalities that can be improved. Such as if a guest moves from one room because he doesn't like the view. Ivy stays with the old room number and this can be confusing at times and ameni...

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
4

September 23, 2021

Go Moment Review: Amazing!

Assistant General Manager from Resort in Crystal River (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
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What do you like most?

Ivy gives us the opportunity to resolve any issue "before " the guest leaves the property. We use the group message feature to announce daily specials or promos and drive additional revenue to our out...

What do you dislike or think could be improved?

I would love the ability to send a group message to " guest who have not arrived yet to let them know any upcoming events or even closures " I know we can set up a template for this with a welcome messa...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 19, 2021

Go Moment Review: A great product/Company

FOM from Resort in Breckenridge (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Creates a great personal connection between guests and staff. Starts the relationship on the right foot. If issues arise the staff get an opportunity to address them before they escalate. This service has...

What do you dislike or think could be improved?

Nothing stands out. Continue to develop your product. Brainstorm and advise of any new ways to use the product. Let us know how if other users have found new was to enhance it's use

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

September 17, 2021

Go Moment Review: Great software

FOM from Branded in Rock Hill (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Make it easier to communicate with our guest. Along with following up when needed for both the Guest needs and Employees.

What do you dislike or think could be improved?

Allowing my staff to reach out to the guest prior to arrival via text. Also send GIF Messages for our bar along with using a QR Code to send for the menu.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 17, 2021

Go Moment Review: Great product Easy to Manage

General Manager from Boutique in Baltimore (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I think the service from the staff is exceptional. They’re quick to respond to any inquiry. The system is so easy to use and operate

What do you dislike or think could be improved?

I would like to see the system become more integrated with Opera so that our staff can become more efficient. For example texting housekeepers when a guest checks out. Try to have the system more real tim...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Implementation fee
$1000-$2500
Monthly subscription (/room/month)
$3/room/month - $6/room/month

Recent News & Content

Recent articles

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Resources & reports

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Popular Go Moment Integrations

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