Revinate (Ivy)

Ranked 10 (out of 60) in Guest Messaging Software

Guest Messaging Software

Message with guests throughout their journeys

Ratings Snapshot

Certificate of Excellence
Read 35 reviews
96%
Recommend
HTR Score icon
HT SCORE
80 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #10 out of 60 in Guest Messaging Software

Ease of Use
4.9/5
ROI
4.7/5
Implementation
4.7/5
Customer Support
4.8/5
Verified Customer Support

Revinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
  • Resorts 15 verified reviews
    95%
  • Branded Hotels 11 verified reviews
    98%
  • Boutiques 6 verified reviews
    100%
  • Bed & Breakfast & Inns 5 verified reviews
    94%
  • Luxury Hotels 3 verified reviews
    97%
  • Casinos 3 verified reviews
    97%
  • City Center Hotels 2 verified reviews
    95%
  • Limited Service & Budget Hotels 2 verified reviews
    100%
  • Motels 1 verified reviews
    90%
  • Extended Stay & Serviced Apartments 1 verified reviews
    100%
  • Airport/Conference Hotels 1 verified reviews
    100%

Revinate (Ivy) Overview

Revinate (Ivy) Overview

Ivy is an AI-powered text messaging solution that texts with your guests from before they arrive at your hotel until they check out. Ivy can handle routine guest inquiries and offer personalized upsells, such as late check-outs or room upgrades. She can also personalize hotel amenities for your guests based on their preferences. Ivy recognizes the sentiment behind inquiries and isn’t triggered ...

About Revinate View website

Founded in 2009 | Headquarters in San Francisco United States | 400 employees

Revinate empowers hoteliers to connect directly with guests at every touchpoint to deliver delightful experiences and drive direct revenue. Our data platform an...

Other Products by Revinate

Integrates with

  • Property Management Systems
  • Staff Collaboration Tools
  • Marketplaces & Integrators
Browse integrations (25 verified)

What customers love about Revinate (Ivy)

Like 96% recommend

General Manager in Traverse City (United States)

It surprises guests to have an easy way to communicate requests and concerns quickly! They always have something they want. Many times, they start with a request for towels. When we satisfy that request quickly, they ...

General Manager in Greenbelt (United States)

Just installed recently but appears to work well. It is a text messaging system and our agents respond well to texting vs. phone.

General manager in Keene (United States)

I like that it's easy for the staff to use but at the same time it's texting. Which guests and employees both like.

Reliable for the guest to reach someone even if they have checkout and left something behind or want a copy of their bill.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Revinate is a well established CRM and Guest engagement platform and can boast a very feature rich platform enabling hotels to manage their marketing and guest profile information. Revinate has a great team supporting their customers.

by James Bishop (SiteMinder) on October 05, 2022

See more answers (7)
Question:

What differentiates this product or service from the competition?

Answer:

The attention to detail and expertise of the Revinate team is fundamental to the success of their customers. They have high standards of integration and data management which ensures that their customers have great data to work with.

by James Bishop (SiteMinder) on October 05, 2022

See more answers (7)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Revinate is a comprehensive platform. I'd advise anyone implementing Revinate to give the process the time it deserves, use the expertise of their team to ensure your getting the most out of the platform and your team is engaged with the solution.

by James Bishop (SiteMinder) on October 05, 2022

See more answers (7)
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+ 5 recommend
Recommended by Show More (3)

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Want to go behind the scenes and see how Revinate (Ivy) works?

Clients & references

References & testimonials

Testimonial avatar
Guests really like the ability to communicate while they're in meetings, out for the day, or whatever the case may be.
Waneda Ambil Front Office Manager at the Town and Country Resort Hotel & Conference Center
Testimonial avatar
I was just corresponding with a guest that had a bad experience and it was fixed within 10 minutes of his text.
Denise Devillez Front Desk Manager at the Hersha Hospitality

Featured partners

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Awards & Certifications

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Revinate doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • Europe
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
  • South America
VERIFIED MARKETS
  • United States of America
  • Canada

35 Verified Revinate Reviews

Likelihood to Recommend
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December 01, 2022

Revinate (Ivy) Review: I don't think we would be half as successful without Revinate.

Reservations Manager from Luxury Hotels in Oceanside (United States of America)

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

I oversee a reservations department for 2 separate hotels. Revinate has made the process so much easier to manage! Revinate set us up with different phone numbers for the different hotels, outlets, and s...

What do you dislike or think could be improved?

In the chat feature, the templates can't be organized in a way that makes most sense for my team. Since we have 2 hotels, we have different information that I added to the chat Template feature and there ...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 30, 2022

Revinate (Ivy) Review: Best of the best hospitality software!

Revenue Manager from Luxury Hotels in Laguna Beach (United States of America)

Recommend 9/10
Full blue star
Full blue star
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Full blue star
Half blue star

What do you like most?

Our resort has been using Revinate/Navis products since 2015 and have really enjoyed being able to utilize so many necessary features under one company umbrella. The many reporting tools to be able to mak...

What do you dislike or think could be improved?

It's hard to even think of something that can be improved, so the only thing I could think of is since the merge between Revinate/Navis, we have noticed that Support requests have taken longer to get reso...

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5

September 06, 2022

Revinate (Ivy) Review: Easy Access to So Many Options

Reservation Manager from Luxury Hotels in Fort Lauderdale (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

Simple process for reviewing surveys and feedback. Perfect way to review confirmation letters prior to being sent out to guest.

What do you dislike or think could be improved?

Loading time on the pages to get to certain sections within the website. Load time lags quite a bit sometimes.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Nov 24, 2022 Annisa P. from Revinate replied:
 Hi Lulu - Thank you for taking the time to leave this review. It is great to hear that you are havin... 

September 05, 2022

Revinate (Ivy) Review: fantastic increase in e-mail revenue versus previous partner

Director of Sales & Marketing from Resorts in Sunny Isles Beach (United States of America)

Recommend 8/10
Full blue star
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Empty blue star

What do you like most?

Revinate rep is very responsive and timely. Our rep offers great ideas and offers solutions when a particular product needs improvement.

What do you dislike or think could be improved?

I would like the ability to pull summary of guest stays by state versus a full list our guests by nmae.

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4
arrow review On Nov 24, 2022 Annisa P. from Revinate replied:
 Hi Billy - Thank you for taking the time to leave this review. It is great to hear that you are havi... 

October 22, 2021

Revinate (Ivy) Review: The guest services communication and ability to view quickly to respond and

Recommend 10/10
Full blue star
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What do you like most?

The user friendly ability . Communication with guests all of it ability make suggestions great way to raise our ltr and any isdued

What do you dislike or think could be improved?

Nothing to date great tool for guest issues and compliments and it complaints to just monitor in event need to modify

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 11, 2021

Revinate (Ivy) Review: Ivy is great!

General Manager from Boutiques in Torrance (United States of America)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

Ivy keeps the channel of communication open with our hotel staff and hotel guest. This program has improved our guest satisfaction.

What do you dislike or think could be improved?

I can't think of anything the moment....Ivy has always been amazing! Thank you so so much for your helpful program!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Implementation fee
$1000-$2500
Monthly subscription (/room/month)
$3/room/month - $6/room/month

Recent News & Content

Resources & reports

Hotel Covid-19 Recovery: How to Build a Marketing Strategy that Wins Bookings

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Popular Revinate (Ivy) Integrations

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