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More than 50% of Revinate’s reviews come from United States of America.
Bell - AI powered product analyst
I analyzed all of Revinate’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Revinate/Navis for its comprehensive suite of tools that facilitate better decision-making and improve operational efficiency. Features such as advanced reporting tools, guest data management, and communicating via different channels through RezLUX greatly enhance customer experience and drive revenue. However, there are also some challenges like slower response times for support and occasional data processing delays that could impact operational efficiency.
Founded in 2009 | Headquarters in San Francisco (United States) | 400 employees
Revinate (Ivy) is an AI-powered text messaging solution tailored for the hospitality industry. Designed to start engaging with guests before they even arrive and continue until after they check out, Ivy seamlessly handles routine inquiries and provides personalized upsell opportunities such as late check-outs or room upgrades. By managing up to 60% of front desk inquiries with intelligent responses, Ivy significantly enhances operational efficiency while elevating guest experiences. This tool fits perfectly into existing hotel operations by automating guest communication, freeing up staff to focus on more complex tasks, and driving additional revenue through targeted offers.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Revinate products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Revinate's Provided Description:
"Artificial Intelligence is a superpower that can benefit hotel staff and guests. Revinate Ivy is a one-stop AI-powered messaging solution that works 24/7, 365 days a year.
Ivy is designed to enhance on-property guest experiences and unlock ancillary revenue opportunities through messaging over SMS and WhatsApp. Utilizing best-in-class AI, Ivy continues to learn and grow. She is always on call and has a personality in line with your hotel’s communication style and brand. Guests see Ivy as just another staff member. Meanwhile, your real staff can get back to what they do best."
This vendor's trending score is rising, Revinate (Ivy) is the #22 most trending product in the Guest Messaging Software category (out of 77) and the #875 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Revinate has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Our resort has been using Revinate/Navis products since 2015 and have really enjoyed being able to utilize so many necessary features under one company umbrella. The many reporting tools to be able to make business decisions confidently such as hours of operation for our reservations team or what promotions are the best to market based upon historical results has been a big boost for our resort. To be able to capture guest data and to be able to communicate to our guests through Revinate/Navis systems has helped our resort operate at a high level. Utilizing RezLUX for after hours and overflow hours has been super helpful to combat any potential lost business. In fact during a few of our Forbes shops, RezLUX agents were the ones to answer the calls and were actually rated higher than any other department.
What do you dislike or think could be improved?
It's hard to even think of something that can be improved, so the only thing I could think of is since the merge between Revinate/Navis, we have noticed that Support requests have taken longer to get resolved especially when it comes to interface issues, so hopefully they can work on providing more Support resources to resolve the needs of clients faster. It also seems like lately they have had slower data processing on their servers when reservation data is sent via the PMS interface to them. Would be nice to get the reservation data processed faster on their end.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
5.0/5
Implementation
5.0/5
Our resort has been using Revinate/Navis products since 2015 and have really enjoyed being able to utilize so many necessary features under one company umbrella. The many reporting tools to be able to make business decisions confidently such as hours of operation for our reservations team or what promotions are the best to market based upon...
I oversee a reservations department for 2 separate hotels.
Revinate has made the process so much easier to manage! Revinate set us up with different phone numbers for the different hotels, outlets, and spa. Before we pick up the phone we already know what the guest is looking for. Are they looking for a new reservation, calling about an existing reservation, or any other specific topic? All of this information is given to the agent before the call comes through.
The reporting is also phenomenal, it takes the guess work out of scheduling the agents, and clearly defines metrics we can use for coaching and incentives. The plethora of reports allows me to see conversion, time each agent spends on the phone, the number of calls that come in by day of week, or time of day.
Lastly, I love that all of the calls are recorded and can be replayed back to help the agents learn and improve their sales techniques. You can also download the call and send them to other managers when agents from other departments may be involved in the conversation.
What do you dislike or think could be improved?
In the chat feature, the templates can't be organized in a way that makes most sense for my team. Since we have 2 hotels, we have different information that I added to the chat Template feature and there is no way to organize it to keep my team more organized.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
I oversee a reservations department for 2 separate hotels.
Revinate has made the process so much easier to manage! Revinate set us up with different phone numbers for the different hotels, outlets, and spa. Before we pick up the phone we already know what the guest is looking for. Are they looking for a new reservation, calling about an ex...
That you can interact with guests via text and they don't have to be in the room. Ivy has made our hotel guests' stay more comfortable and convenient. They can be having dinner at a restaurant and request robes to their room. I just think that is very helpful to our guests.
What do you dislike or think could be improved?
There are some technicalities that can be improved. Such as if a guest moves from one room because he doesn't like the view. Ivy stays with the old room number and this can be confusing at times and amenities can be delivered to the wrong room number. Also some of the smart responses are triggered when they shouldn't have.
4.5
Excellent
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
4.0/5
That you can interact with guests via text and they don't have to be in the room. Ivy has made our hotel guests' stay more comfortable and convenient. They can be having dinner at a restaurant and request robes to their room. I just think that is very helpful to our guests.
Ivy gives us the opportunity to resolve any issue "before " the guest leaves the property.
We use the group message feature to announce daily specials or promos and drive additional revenue to our outlets
Ivy has helped us improve out LTR scores
What do you dislike or think could be improved?
I would love the ability to send a group message to " guest who have not arrived yet to let them know any upcoming events or even closures " I know we can set up a template for this with a welcome message, but not a group message feature.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Ivy gives us the opportunity to resolve any issue "before " the guest leaves the property.
We use the group message feature to announce daily specials or promos and drive additional revenue to our outlets
Ivy has helped us improve out LTR scores
Creates a great personal connection between guests and staff. Starts the relationship on the right foot. If issues arise the staff get an opportunity to address them before they escalate. This service has been very effective for our property
What do you dislike or think could be improved?
Nothing stands out. Continue to develop your product. Brainstorm and advise of any new ways to use the product. Let us know how if other users have found new was to enhance it's use
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
4.0/5
Creates a great personal connection between guests and staff. Starts the relationship on the right foot. If issues arise the staff get an opportunity to address them before they escalate. This service has been very effective for our property
We have been using Go Moment for about four years now at our property and the instant communication is a huge plus and advantage for us in delivering in service. Communicating with our guests and exceeding their expectations is a directed reflection in revenue, service scores, and trip advisor for our property. Thank you for your support.
What do you dislike or think could be improved?
At this time nothing. The group messaging is great, individual profiles are great and the overall display is great showing what is going on at all times.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
We have been using Go Moment for about four years now at our property and the instant communication is a huge plus and advantage for us in delivering in service. Communicating with our guests and exceeding their expectations is a directed reflection in revenue, service scores, and trip advisor for our property. Thank you for your support.
Revinate offers premium marketing and CRM solutions to hoteliers. The product allows hoteliers to engage in targeted marketing campaigns, offer valuable upsell opportunities to customers, and all while gaining valuable guest insight data.
Showing all answers to:
"What does this product or service do well?"
Alasdair Fawcett
Partner Manager and Ecosystem Operations
@
SiteMinder
November 15, 2023,
Alasdair Fawcett
has seen a demo of
Revinate
Revinate offers premium marketing and CRM solutions to hoteliers. The product allows hoteliers to engage in targeted marketing campaigns, offer valuable upsell opportunities to customers, and all while gaining valuable guest insight data.
Ricky Daniels
Co-Founder
@
TRYBE
October 4, 2023,
Ricky Daniels
heard from clients about
Revinate
Revinate CRM impresses with its cutting-edge, user-friendly software designed on a cloud-based architecture. The modernity of their system enhances ease of use and accessibility. Boasting a rapidly growing customer base featuring prominent names, Revinate CRM showcases its effectiveness and reliability. Furthermore, the collaborative experience with their team is consistently enjoyable and productive, adding a valuable dimension to their offering. They're for sure the leader in the global hotel CRM space and for very good reason.
James Bishop
VP Ecosystem and Strategic Partnerships
@
SiteMinder
October 5, 2022,
James Bishop
heard from clients about
Revinate
Revinate is a well established CRM and Guest engagement platform and can boast a very feature rich platform enabling hotels to manage their marketing and guest profile information. Revinate has a great team supporting their customers.
October 4, 2022,
Damien Cazabonne
has seen a demo of
Revinate
Revinate offers a wide range of services helping hoteliers drive more results. They have a nice only omni-channel guest communication platform and achieve transforming guest data into direct revenue and profits.
From another side Revinate enables hotels to quickly react to changes in market demand and offers some great group functionality.
Ian sloan
VP Partnerships
@
Avvio
September 29, 2022,
Ian sloan
heard from clients about
Revinate
Data is so important in every aspect of digital and e-commerce - Revinate has built a suite of tools and services for hospitality that focuses on a centralised guest data platform as its core. This central data platform then powers segmentation and smart targeting across its products.
Thomas Landen
CMO
@
RoomPriceGenie
September 21, 2022,
Thomas Landen
regularly uses
Revinate
Revinate's combined suite of services offers an integrated platform for hotels to manage and activate their hotel data. The collection of PMS data in real time is really the key that makes the system so powerful.
Besides that the team at Revinate is all in to make you as a hotelier successful and customer service goes above and beyond.
Luke Terheyden-Keighley
Product Director
@
Hotelchamp
September 21, 2022,
Luke Terheyden-Keighley
regularly uses
Revinate
Revinate offers a well thought out product that makes complex tasks easy and straight forward for the hotelier. In particular, they take advantage of the revenue potential of the email channel and help build both the direct business and customer loyalty.
Peter Ricci
Director
@
Florida Atlantic University (FAU)
October 21, 2021,
Peter Ricci
heard from clients about
Revinate
I have been super impressed with both GO MOMENT as well as their guest service technology product, IVY. The AI powered digital concierge is one of the first that I have ever seen that really replicates a human concierge to any great extent. As a former general manager, regional general manager, and director of sales - I find this technology to be super fascinating, cost saving in terms of labor, and service enhanced in terms of guest satisfaction.
Christian Arias
VP of Business Development
@
Hapi
September 24, 2021,
Christian Arias
has seen a demo of
Revinate
Ivy is easy to use, easy to deploy, and perfectly fits the hotel space . Its AI based concierge messaging allows for hoteliers to communicate with their guests, leading to a digital touchpoint that really makes the guest feel they are communicating on their own terms.
Marcy Albert
Sales Director
@
OpenKey
September 23, 2021,
Marcy Albert
heard from clients about
Revinate
GoMoment has been easy to work with and is well liked by our mutual hotel clients. I have heard from many hotel partners that Ivy’s AI works very well and is able to answer guest questions in real time.
Question:
What differentiates this product or service from the competition?
Answer:
Revinate stands out from the crowd with its deep and comprehensive data sets. Collating and presenting data to allow hoteliers to make actionable decisions is no easy feat, but Revinate has managed this with clear and easy-to-use reporting features.
Showing all answers to:
"What differentiates this product or service from the competition?"
Alasdair Fawcett
Partner Manager and Ecosystem Operations
@
SiteMinder
November 15, 2023,
Alasdair Fawcett
has seen a demo of
Revinate
Revinate stands out from the crowd with its deep and comprehensive data sets. Collating and presenting data to allow hoteliers to make actionable decisions is no easy feat, but Revinate has managed this with clear and easy-to-use reporting features.
Ricky Daniels
Co-Founder
@
TRYBE
October 4, 2023,
Ricky Daniels
heard from clients about
Revinate
Revinate CRM has proven to be a trailblazer in the hospitality industry, showcasing an impressive speed of innovation that keeps them ahead of the curve. Their commitment to staying at the forefront of technology is evident through the continuous enhancement of their CRM platform, which translates into a seamless and efficient experience for users.
Their open and flexible approach to integration and connectivity makes it a standout choice for businesses seeking a CRM solution that seamlessly fits into their existing tech stack. The platform offers robust APIs and integrations, allowing for easy connection with other key systems such as spa and leisure software (TRYBE), property management systems (PMS), booking engines, and more.
James Bishop
VP Ecosystem and Strategic Partnerships
@
SiteMinder
October 5, 2022,
James Bishop
heard from clients about
Revinate
The attention to detail and expertise of the Revinate team is fundamental to the success of their customers. They have high standards of integration and data management which ensures that their customers have great data to work with.
October 4, 2022,
Damien Cazabonne
has seen a demo of
Revinate
Today, driving direct bookings is a key element in hospitality industry. Properties working with them achieves their objectives thanks to an easy automation of their processes, driving significantly more results and revenue.
From direct messaging with guests to feedbacks management, it's an ergonomic and complete solution improving the guest journey
Ian sloan
VP Partnerships
@
Avvio
September 29, 2022,
Ian sloan
heard from clients about
Revinate
Revinate has always been at the forefront of martech in hospitality and is now leading the shift from CRM to CDP - the true realisation of a guest data platform that consumes data from multiple touchpoints and uses that data to power services like marketing automation and chat.
Thomas Landen
CMO
@
RoomPriceGenie
September 21, 2022,
Thomas Landen
regularly uses
Revinate
Key differentiators for Revinate vs. the competition:
* The wide range of PMS connections they have so even with hotels running on non standard systems you can connect them
* The wide range of products they offer with a single integration
* The different levels and methods to connect with your guest
Luke Terheyden-Keighley
Product Director
@
Hotelchamp
September 21, 2022,
Luke Terheyden-Keighley
regularly uses
Revinate
Revinate's API is especially useful to sync data such as collected email addresses from website campaigns like vouchers and newsletter capture. This connectivity makes it straight forward for different partners of the hotel to work together.
Peter Ricci
Director
@
Florida Atlantic University (FAU)
October 21, 2021,
Peter Ricci
heard from clients about
Revinate
It's ease of use and modern technology. The infusion of artificial intelligence takes all the personalized requests that guests ask and gives back information in real time, with a human touch. The ease of use and "modern feel" cannot be understated.
Christian Arias
VP of Business Development
@
Hapi
September 24, 2021,
Christian Arias
has seen a demo of
Revinate
Its ease of use. Other vendors who are in the space makes messaging more complicated than they have to. To text message the guests on their own device makes Ivy so easy to implement and very easy for the guest to adopt.
Marcy Albert
Sales Director
@
OpenKey
September 23, 2021,
Marcy Albert
heard from clients about
Revinate
The members of the GoMoment team have always been quick to respond to us as a partner and have been eager to work with us in creating the best possible user experience for the hotel staff and their guests.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Customer engagement and data driven decision making have been at the forefront of hotel management for years and a hotelier needs a single solution to help with all of these things, then Revinate has packages to fulfill this need.
Showing all answers to:
"Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Alasdair Fawcett
Partner Manager and Ecosystem Operations
@
SiteMinder
November 15, 2023,
Alasdair Fawcett
has seen a demo of
Revinate
Customer engagement and data driven decision making have been at the forefront of hotel management for years and a hotelier needs a single solution to help with all of these things, then Revinate has packages to fulfill this need.
Ricky Daniels
Co-Founder
@
TRYBE
October 4, 2023,
Ricky Daniels
heard from clients about
Revinate
When considering a CRM for your hotel operations, it's important to select a solution that effortlessly integrates with your essential business software. This isn't just about the quantity of software the CRM can integrate with, but also the depth and effectiveness of these integrations with each of your critical tools. Revinate CRM demonstrates a clear understanding of both of these requirements and packages this in the form of a modern, user-friendly, cloud-based solution. Their team serves as the perfect complement to this outstanding offering.
James Bishop
VP Ecosystem and Strategic Partnerships
@
SiteMinder
October 5, 2022,
James Bishop
heard from clients about
Revinate
Revinate is a comprehensive platform. I'd advise anyone implementing Revinate to give the process the time it deserves, use the expertise of their team to ensure your getting the most out of the platform and your team is engaged with the solution.
October 4, 2022,
Damien Cazabonne
has seen a demo of
Revinate
Revinate has a solid reputation on the market and is present all over the world. The wide range of solution is definitely a key benefit, as an hotelier would be able to use their solutions to answer a specific need and see results driven. Both guest experience and revenue generated would improve significantly.
Ian sloan
VP Partnerships
@
Avvio
September 29, 2022,
Ian sloan
heard from clients about
Revinate
Understand your data sources. This solution is powered by data - your data. In order to get the very best out of it ensure you know what data you have and how you intend to use it so that you can use this solution to its maximum effect.
Thomas Landen
CMO
@
RoomPriceGenie
September 21, 2022,
Thomas Landen
regularly uses
Revinate
Like any software purchase; what is good for one hotel does not always work for others. Do your homework and look at different systems, and be clear on what is crucial for your hotel to have. Moving to a cloud based CRM system (like Revinate) will have tremendous advantages for you as a hotel, but make sure the product fits your specific needs.
Luke Terheyden-Keighley
Product Director
@
Hotelchamp
September 21, 2022,
Luke Terheyden-Keighley
regularly uses
Revinate
With a tool like Revinate it becomes more important to collect information like email addresses from visitors browsing your website. We've seen that hotels that use 'lead magnets' which are incentives to sign-up like discount codes, free drink vouchers, or even non monetary items (like digital city guide) can multiply leads by a factor of 20.
Peter Ricci
Director
@
Florida Atlantic University (FAU)
October 21, 2021,
Peter Ricci
heard from clients about
Revinate
I would make sure you reach out to the team at GO MOMENT and have them spend time with you. You will notice immediately that they listen better, are more cutting edge in technology than their peers, and have a wide, global grasp on the hospitality industry. There is truly no competitor that comes close.
Christian Arias
VP of Business Development
@
Hapi
September 24, 2021,
Christian Arias
has seen a demo of
Revinate
Set a demo meeting with them to see the Ivy AI at work. They do an incredible job of explaining Ivy capabilities. And once ready, they are great at deploying quickly and thoroughly showing the hotel team how to use the platform. I would recommend to hoteliers that "Convenience is the new luxury" and Ivy delivers a convenience that today's guests are looking for during their hotel stay.
Marcy Albert
Sales Director
@
OpenKey
September 23, 2021,
Marcy Albert
heard from clients about
Revinate
Using text messaging to communicate with guests will immediately save time for hotel staff and will delight guests as it is the easiest and quickest way for guests to communicate with staff in real time and allows for a contactless experience.
+ 7
recommend
Recommended by
Alasdair Fawcett
Partner Manager and Ecosystem Operations
@
SiteMinder
Ricky Daniels
Co-Founder
@
TRYBE
James Bishop
VP Ecosystem and Strategic Partnerships
@
SiteMinder
Revinate has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.