Ranked #27 out of 57 in Guest Messaging Software
GoMoment’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreGo Moment® connects the hospitality industry with their guests – delivering unforgettable experiences to both hotel staff and guests. Ivy®, our AI powered digital concierge, interprets sentiment and intent while delivering 1-second responses to hotel guests. She delivers 400% ROI on autopilot while creating unforgettable experiences. R50 million guests have met Ivy and love how Ivy can und...
Go Moment® is transforming the hotel guest experience with a lofty mission: to create one billion unforgettable moments. Ivy®, powered by Go Moment, is the w...
93% recommend
General manager from Branded in Keene (United States)
I like that it's easy for the staff to use but at the same time it's texting. Which guests and employees both like.
General Manager from Other in Greenbelt (United States)
Just installed recently but appears to work well. It is a text messaging system and our agents respond well to texting vs. phone.
General Manager from Other in Greenbelt (United States)
Reporting seems minimal and would like to see more.
General manager from Branded in Keene (United States)
I wish we could customize the messages a bit more independently rather than having them have to do it. Also it would be great if the artificial intelligence portion was smarter.
General Manager from Other in Traverse City (United States)
Would be nice to customize the phone number it shows the texts are coming from. The number doesn't really identify that it's us, so guests can be confused at first. The introduction text, though, does explain what the ...
GoMoment hasn’t been recommended by any experts or partners yet
Learn more about expert recommendationsCommunicate with guests before, during or after their stay to increase and help drive guest satisfaction.
Whistle the #1 contactless hotel solution and trusted by 10,000+ hoteliers worldwide
This vendor is 97% below the category average..
This vendor has fewer recent reviews than average compared to other top Guest Messaging Software providers. It is advised that you ask for recent references before proceeding.
Aug 30, 2017
General Manager from Other in Traverse City (United States)
It surprises guests to have an easy way to communicate requests and concerns quickly! They always have something they want. Many times, they start with a request for towels. When we satisfy that reques...
Would be nice to customize the phone number it shows the texts are coming from. The number doesn't really identify that it's us, so guests can be confused at first. The introduction text, though, does e...
May 30, 2017
General Manager from Other in Greenbelt (United States)
Just installed recently but appears to work well. It is a text messaging system and our agents respond well to texting vs. phone.
Reporting seems minimal and would like to see more.
May 21, 2017
General manager from Branded in Keene (United States)
I like that it's easy for the staff to use but at the same time it's texting. Which guests and employees both like.
I wish we could customize the messages a bit more independently rather than having them have to do it. Also it would be great if the artificial intelligence portion was smarter.
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OPERA Hospitality Property Management Suite is a leading enterprise platform for hotel operations and distribution. It offers the comprehensive, next-generation capabilities hotels need to enhance guest experiences and improve operating efficiency.
Enterprise Mobile Platform, Mobile Application Development, and Hotel Guest Service
General Manager from Other in Traverse City (United States)
It surprises guests to have an easy way to communicate requests and concerns quickly! They always have something they want. Many times, they start with a request for towels. When we satisfy that request quickly, they ...