Ranked 8 (out of 57) in Guest Messaging Software
Guest Messaging Software
Delivering unforgettable experiences to hotel guests and staff
Ranked #8 out of 57 in Guest Messaging Software
Revinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn moreGo Moment® connects the hospitality industry with their guests – delivering unforgettable experiences to both hotel staff and guests. Ivy®, our AI powered digital concierge, interprets sentiment and intent while delivering 1-second responses to hotel guests. She delivers 400% ROI on autopilot while creating unforgettable experiences. 50 million guests have met Ivy and love how Ivy can unde...
Revinate takes hoteliers to new heights of performance through data-driven solutions that cultivate deeper relationships with guests. As the global leader in CD...
96% recommend
General Manager from Other in Greenbelt (United States)
Just installed recently but appears to work well. It is a text messaging system and our agents respond well to texting vs. phone.
General manager from Branded Hotels in Keene (United States)
I like that it's easy for the staff to use but at the same time it's texting. Which guests and employees both like.
from Casinos
Reliable for the guest to reach someone even if they have checkout and left something behind or want a copy of their bill.
What does this product or service do well?
I have been super impressed with both GO MOMENT as well as their guest service technology product, IVY. The AI powered digital concierge is one of the first that I have ever seen that really replicates a human concierge to any great extent. As a former general manager, regional general manager, an...
by Peter Ricci (Florida Atlantic University (FAU)) on October 21, 2021
See more answers (2)What differentiates this product or service from the competition?
It's ease of use and modern technology. The infusion of artificial intelligence takes all the personalized requests that guests ask and gives back information in real time, with a human touch. The ease of use and "modern feel" cannot be understated.
by Peter Ricci (Florida Atlantic University (FAU)) on October 21, 2021
See more answers (2)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
I would make sure you reach out to the team at GO MOMENT and have them spend time with you. You will notice immediately that they listen better, are more cutting edge in technology than their peers, and have a wide, global grasp on the hospitality industry. There is truly no competitor that comes cl...
by Peter Ricci (Florida Atlantic University (FAU)) on October 21, 2021
See more answers (2)
Guests really like the ability to communicate while they're in meetings, out for the day, or whatever the case may be.
I was just corresponding with a guest that had a bad experience and it was fixed within 10 minutes of his text.
Revinate doesn’t have any awards or certifications
December 16, 2021
Director of Sales & Marketing from Resorts in Sunny Isles Beach (United States of America)
Revinate rep is very responsive and timely. Our rep offers great ideas and offers solutions when a particular product needs improvement.
I would like the ability to pull summary of guest stays by state versus a full list our guests by nmae.
October 22, 2021
The user friendly ability . Communication with guests all of it ability make suggestions great way to raise our ltr and any isdued
Nothing to date great tool for guest issues and compliments and it complaints to just monitor in event need to modify
October 11, 2021
General Manager from Boutiques in Torrance (United States of America)
Ivy keeps the channel of communication open with our hotel staff and hotel guest. This program has improved our guest satisfaction.
I can't think of anything the moment....Ivy has always been amazing! Thank you so so much for your helpful program!
September 25, 2021
FOM from Resorts in Santa Fe (United States of America)
That you can interact with guests via text and they don't have to be in the room. Ivy has made our hotel guests' stay more comfortable and convenient. They can be having dinner at a restaurant and request...
There are some technicalities that can be improved. Such as if a guest moves from one room because he doesn't like the view. Ivy stays with the old room number and this can be confusing at times and ameni...
September 23, 2021
Assistant General Manager from Resorts in Crystal River (United States of America)
Ivy gives us the opportunity to resolve any issue "before " the guest leaves the property. We use the group message feature to announce daily specials or promos and drive additional revenue to our out...
I would love the ability to send a group message to " guest who have not arrived yet to let them know any upcoming events or even closures " I know we can set up a template for this with a welcome messa...
September 19, 2021
FOM from Resorts in Breckenridge (United States of America)
Creates a great personal connection between guests and staff. Starts the relationship on the right foot. If issues arise the staff get an opportunity to address them before they escalate. This service has...
Nothing stands out. Continue to develop your product. Brainstorm and advise of any new ways to use the product. Let us know how if other users have found new was to enhance it's use
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General Manager from Other in Traverse City (United States)
It surprises guests to have an easy way to communicate requests and concerns quickly! They always have something they want. Many times, they start with a request for towels. When we satisfy that request quickly, they ...