The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 229 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Gourmet Marketing shines .
Bookassist shines when it comes to professional and responsive support — especially for brand properties (4.7/5) , with exclusive features like Mobile optimized/responsive and Automated reporting.
Side-by-side ratings based on 229 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | Contact sales | Contact sales |
| Verified Reviews | 10 | 219 |
After analyzing 229 verified reviews, Gourmet Marketing users most value its , while Bookassist users highlight professional and responsive support, user-friendly cms and booking engine, direct bookings and revenue increase. Click any theme to see what reviewers say.
|
|
|
|---|---|
| Pros | |
|
+
Professional and Responsive Support
▾
|
|
|
+
User-Friendly CMS and Booking Engine
▾
|
|
|
+
Direct Bookings and Revenue Increase
▾
|
|
|
+
Technical Innovation and Updates
▾
|
|
| Cons | |
|
−
Customization and Flexibility
▾
|
|
|
−
Technical and Administrative Issues
▾
|
|
|
−
Data Analysis and Reporting
▾
|
|
How each product ranks among Website Design vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
|
|
|---|---|---|
| Small (10-24 rooms) ▾ | #23 2 reviews | #6 65 reviews |
| Mid-Size (25-74 rooms) ▾ | #19 5 reviews | #6 109 reviews |
| Large (75-199 rooms) ▾ | #11 3 reviews | #4 29 reviews |
| X-Large (200+ rooms) | #16 0 reviews | #9 2 reviews |
By Property Type
| Segment |
|
|
|---|---|---|
| Boutique ▾ | #17 6 reviews | #6 86 reviews |
| Luxury ▾ | #16 5 reviews | #7 79 reviews |
| Branded / Chain ▾ | #24 1 reviews | #7 55 reviews |
| Extended Stay ▾ | #8 7 reviews | #3 30 reviews |
By Region
| Segment |
|
|
|---|---|---|
| North America ▾ | #9 9 reviews | #12 7 reviews |
| Europe ▾ | — | #3 195 reviews |
| Asia Pacific | — | #9 3 reviews |
| Middle East | — | #7 2 reviews |
Website Design pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
|
|
|
|---|
According to HTR's product database, Gourmet Marketing Custom Websites and Smart CMS by Bookassist share 0 features. Here are the key differences — features one has that the other lacks.
| Feature |
|
|
|---|---|---|
| ADA Compliant | ||
| Gift Vouchers | ||
| Gift Vouchers & Prepaid Experiences | ||
| Mobile optimized/responsive | ||
| Multi-currency | ||
| Multi-lingual |
Showing top differences. 21 more features differ between these products.
Ranks higher for
What hoteliers love
Support from the Bookassist team, including account managers and customer service, is highly regarded across multiple reviews. Clients value the team'... Support from the Bookassist team, including account managers and customer service, is highly regarded across multiple reviews. Clients value the team's immediate response to issues, proactive advice, and effective problem-solving skills.
Reviewers consistently praised the ease of use and intuitive design of both the CMS and the booking engine. Many find the interface straightforward an... Reviewers consistently praised the ease of use and intuitive design of both the CMS and the booking engine. Many find the interface straightforward and appreciate features like customization options, visual clarity, and mobile responsiveness.
Many reviewers highlight how Bookassist has substantially increased their direct bookings and overall revenue. The tool's integration with various ele... Many reviewers highlight how Bookassist has substantially increased their direct bookings and overall revenue. The tool's integration with various elements such as booking mechanisms, meta and ad management, and user-friendly mobile compatibility are noted to be significant contributors to this success.
Where hoteliers push back
Reviewers value the ability to customize various aspects of the booking engine and CMS to suit their unique business needs. However, some mentioned th... Reviewers value the ability to customize various aspects of the booking engine and CMS to suit their unique business needs. However, some mentioned that specific features like package management and dynamic discounts could be improved for better efficiency.
A few critical reviews highlight the need for improvements in the booking engine's backend administration, speed of updates, and some technical aspect... A few critical reviews highlight the need for improvements in the booking engine's backend administration, speed of updates, and some technical aspects like dynamic discount settings. These users feel that enhancing these areas would significantly improve their overall experience.
Ranks higher for
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Gourmet Marketing Custom Websites and Smart CMS by Bookassist share many core Website Design features, but each has unique capabilities. Gourmet Marketing Custom Websites offers 4 verified integration partners, while Smart CMS by Bookassist offers 74. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Gourmet Marketing Custom Websites leads in ease of use at 5.0/5 vs 4.7/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Gourmet Marketing Custom Websites: No. Smart CMS by Bookassist: No. Neither product currently offers a free tier. Most Website Design vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Gourmet Marketing has an HT Score of 0 and Bookassist has 78. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
Product recommendations advisor