Compare GuestChat vs Facebook Messenger for Business vs HelloShift (Website Chat)

GuestChat

GuestChat

12 reviews
Facebook

Facebook Messenger for Business

0 reviews
HelloShift

HelloShift (Website Chat)

59 reviews

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Compare GuestChat vs Facebook Messenger for Business vs HelloShift (Website Chat)

Hotel Chatbots vendor comparison between GuestChat vs Facebook Messenger for Business vs HelloShift (Website Chat). Find out which Hotel Chatbots is right for you based on realtime data from 71 verified hotelier reviews across 9 countries.

GuestChat

GuestChat

Ranked 10 (out of 25)

5.0
12 reviews
View profile
Facebook

Facebook

Ranked 12 (out of 25)

N/A
0 reviews
View profile
HelloShift

HelloShift

Ranked 7 (out of 25)

4.6
59 reviews
View profile

Ratings Summary

HT Score

GuestChat

unranked HTScore Icon

Facebook Messenger for Business

unranked HTScore Icon

HelloShift (Website Chat)

24 HTScore Icon
Popularity

GuestChat

12 verified reviews

Facebook Messenger for Business

0 verified reviews

HelloShift (Website Chat)

59 verified reviews
Likelihood to Recommend

GuestChat

99%

Facebook Messenger for Business

0%

HelloShift (Website Chat)

92%
Ease of Use

GuestChat

4.9

Facebook Messenger for Business

0

HelloShift (Website Chat)

4.7
ROI

GuestChat

4.8

Facebook Messenger for Business

0

HelloShift (Website Chat)

4.7
Implementation

GuestChat

4.9

Facebook Messenger for Business

Not enough data available

HelloShift (Website Chat)

4.7
Customer Support

GuestChat

5

Verified Customer Support

Facebook Messenger for Business

0

Verified Customer Support

HelloShift (Website Chat)

4.5

Verified Customer Support

Certificate of Excellence

GuestChat

Facebook Messenger for Business

HelloShift (Website Chat)

Features

Messaging & Communication

Real-time 2-Way Translations

Chatbot

Price Comparison

Behavioral Marketing Campaigns

Bookings & Reservations

Room-type Suggestions & Price Check

Live Inventory Availability

Lead qualification

Click to Call

Booking Recovery Campaigns

Messaging Channels

Booking Engine Integration

Whatsapp Integration

Facebook Messenger Integration

Mobile App

Workflow Automation

Automated Messages Based on PMS Data

Message Routing

Automated Replies

Chatbot

Smooth handover to human agents

Email to Chatbot Automation

Concierge Services

Maps Integration

Pre-Stay

Direct Booking AI agent

Booking Recovery Campaigns

Behavioral Marketing Campaigns

Email to Chatbot Automation

Smooth handover to human agents

Click to Call

Lead qualification

OTA Price Comparison

Customizable Interface

In-Stay & Post Stay

Digital Check-in

Room Upgrades Campaigns

Upselling Campaigns

Automated Workflows

Custom Routing and Escalations

Pre-programmed Guest Notifications

Guest Reviews Campaigns

Retention Campaigns

Back Office

Unified Omni-channel Inbox

Status Tabs in Inbox Navigation

Assigning Agents

Canned Responses

User profile customizations

Multi Property Management

Customizable Working Hours

Unlimited Users

Interface personalization

Artificial Intelligence

Sentiment Analysis

Self-Learning NLP

Syntax & Semantic Analysis

Behavioral Analysis

Customer Profiling

Prediction & Forecasting

Other

In app translation

Service Recovery/Escalation

Open API

GuestChat

Messaging & Communication

Bookings & Reservations

Messaging Channels

Workflow Automation

Concierge Services

Pre-Stay

In-Stay & Post Stay

Back Office

Artificial Intelligence

Other

Facebook Messenger for Business

Messaging & Communication

Bookings & Reservations

Messaging Channels

Workflow Automation

Concierge Services

Pre-Stay

In-Stay & Post Stay

Back Office

Artificial Intelligence

Other

HelloShift (Website Chat)

Messaging & Communication

Bookings & Reservations

Messaging Channels

Workflow Automation

Concierge Services

Pre-Stay

In-Stay & Post Stay

Back Office

Artificial Intelligence

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

GuestChat
vs.
Facebook
vs.
HelloShift

Customers

Top 3 Segments

GuestChat

Luxury Hotels - 33%
Resorts - 25%
Boutiques - 25%

Facebook Messenger for Business

Resorts - 0%
Motels - 0%
Hostels - 0%

HelloShift (Website Chat)

Boutiques - 37%
Branded Hotels - 19%
Resorts - 12%
Featured clients
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Fit Score for Your Property

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Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

GuestChat Average GuestChat

Pricing Available By Request

Facebook has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

HelloShift has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

GuestChat

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Facebook Messenger for Business

Pricing Available By Request
Facebook has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

HelloShift (Website Chat)

Pricing Available By Request
HelloShift has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
GuestChat
vs.
Facebook
vs.
HelloShift

What Customers Are Saying

Most Recent Review

GuestChat

Highly Recommend!

Sales Manager from Hamilton Parish (Bermuda)

Facebook Messenger for Business

Facebook doesn’t have any clients that have vouched for the product

HelloShift (Website Chat)

Amazing Product

Group Sales & Service Manager
Most Positive Review

GuestChat

GuestChat: Revolutionising hotel websites

Director of Sales & Marketing from Saint George's (Grenada)

Facebook Messenger for Business

Facebook doesn’t have any clients that have vouched for the product

HelloShift (Website Chat)

Hotel Front Desk

Front Desk
Most Critical

GuestChat

GuestChat: Revolutionising hotel websites

Director of Sales & Marketing from Saint George's (Grenada)

Facebook Messenger for Business

Facebook doesn’t have any clients that have vouched for the product

HelloShift (Website Chat)

I like most is that we can chat with guest. I enjoy the fast communication.

front desk from
References
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General Info

Screenshots
Integrations

GuestChat

Property Management Systems (1) Hotel Management Software (1)

Facebook Messenger for Business

Upselling Software (1) Hotel Chatbots (1)

HelloShift (Website Chat)

Property Management Systems (15) Hotel Management Software (8) Channel Managers (4)
Recent Company Updates
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Recent Articles

GuestChat

GuestChat doesn’t have any recent articles

Facebook Messenger for Business

Facebook doesn’t have any recent articles

HelloShift (Website Chat)

HelloShift doesn’t have any recent articles