World leader in AI-GPT reservation agents & omnichannel service platform for hotels and resorts focused on boosting direct bookings and revenue.
HelloShift (Website Chat)
4.6 (59 REVIEWS)
HT Score
24 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
HelloShift (Website Chat)
Ranked 8 (out of 25) in Hotel Chatbots
Digitize your hotel with Guest Messaging, Contactless Checkin, WebChat, Staff Collaboration, and Housekeeping in one app.
93% recommended by 110 hotels
More than 50% of HelloShift’s reviews come from United States of America.
What is HelloShift?
Founded in 2014 | Headquarters in San Francisco (United States) | 3 employees
HelloShift (Website Chat) is a dynamic hotel communication platform designed to streamline interaction between hotel staff and guests, leveraging real-time messaging for enhanced efficiency and guest satisfaction. This comprehensive tool allows guests to initiate conversations via your website and continue them through text, phone, or email, providing flexibility and convenience. The user-friendly back-end interface enables your front desk to manage these interactions effortlessly. HelloShift (Website Chat) not only enhances the guest experience by reducing response times and minimizing face-to-face contact but also acts as a powerful direct sales channel, ultimately driving increased revenue and operational cost savings for your hotel.
HelloShift (Website Chat) Alternatives
Not sure if HelloShift is right for your hotel? Here are similar Hotel Chatbots vendors that could be a good fit for your hotel:
- 1. Canary Technologies — Best for saving time and improving communication for front desk teams.
- 2. Cloudbeds — Best for pre-arrival to post-stay guest communication and engagement.
- 3. Sojern — Best for improving guest engagement and loyalty through data insights
- 4. Asksuite — Best for handling customer inquiries and bookings around the clock.
- 5. Duve — Best for reducing front desk congestion
- 6. HiJiffy — Best for automating guest interactions with instant, multilingual responses.
- 7. Flexkeeping — Best for increasing revenue through upsell opportunities during ordering
- 8. Guestnet — Best for integrating local event recommendations into the app
- 9. Bookboost AB — Best for automating guest communication with ease
- 10. SiteMinder — Best for creating tailored promotions based on guest preferences
Capabilities
HelloShift doesn’t have any benefits or use cases available
Features
Messaging & Communication
4/5 features
Bookings & Reservations
4/5 features
Messaging Channels
4/5 features
Workflow Automation
4/5 features
Concierge Services
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back Office
4/5 features
Artificial Intelligence
4/5 features
HelloShift Reviews Summary
Ease of Use
4.7/5
Customer Support
4.5/5
ROI
4.7/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, HelloShift (Website Chat) is the #12 most trending product in the Hotel Chatbots category (out of 25) and the #982 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHelloShift has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
HelloShift Pricing
Pricing Available By Request
HelloShift has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Popularity by Segment
Size
4 | Small (10-24 room)
40 | Medium (25-74 room)
114 | Large (75-199 room)
48 | X-Large (200+ room)
Country
196 | United States of America
4 | Singapore
4 | New Zealand
2 | Mexico
2 | Belize
1 | Nigeria
1 | United Kingdom
1 | Bahamas
Type
109 | Boutiques
95 | Branded Hotels
69 | Bed & Breakfast & Inns
67 | City Center Hotels
49 | Airport/Conference Hotels
49 | Resorts
46 | Luxury Hotels
44 | Limited Service & Budget Hotels
17 | Extended Stay & Serviced Apartments
17 | Motels
11 | Vacation Rentals & Villas
7 | Casinos
5 | Hostels
1 | RV Parks & Campgrounds
Region
198 | North America
4 | Asia Pacific
4 | Oceania
3 | Central America
1 | Europe
1 | Africa
Category
182 | Staff Collaboration Tools
120 | Guest Messaging Software
59 | Hotel Chatbots
21 | Housekeeping Software
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like HelloShift for its ability to streamline communication among staff and with guests, enhancing the guest experience and operational efficiency. The platform's tools for task management, real-time messaging, and guest interaction reduce face-to-face contact and improve response times, ultimately contributing to increased revenue and cost savings. However, users also note the need for improvements in the mobile app and occasional issues with task order and message refreshing.
AI-generated from the text of customer reviews
Looking for specific info?
10
Amazing Product
Group Sales & Service Manager from 100 to 199 room Resort in Folly Beach (United States of America)
Verified
3 years ago
This tool has made us able to hold our staff accountable on day to day task. This also helps with communication to the guests! We have been able to make this accessible on everyone devices they use daily which increases the communication levels with staff and customers!
United States of America
United States of America
Group Sales & Service Manager
Large Hotel
10
Brilliant tool
Front Desk from 100 to 199 room Boutique in Phippsburg (United States of America)
Verified
3 years ago
This is the most user friendly tool we have ever used at our Resort. I can not imagine work without HelloShift. This has changed the communication game. This saves time with ever aspect of the day to day workings.
United States of America
United States of America
Front Desk
Large Hotel
7
It's very user friendly
from 100 to 199 room Resort in Folly Beach (United States of America)
Verified
3 years ago
It's very easy to communicate with guests. It's a great way to share information with co-workers as well. Super eary
United States of America
United States of America
Large Hotel
10
Easy communication amongst employees/guests
from 25-49 room Boutique in Coeur d'Alene (United States of America)
Verified
3 years ago
I like that HelloShift Prevents any potential issues with upcoming reservations.
Guests feel important and that their needs are being met.
United States of America
United States of America
Medium Hotel
10
Great Service For Hotel Staff
General Manager from 75-99 room Bed & Breakfast & Inn in Wildwood (United States of America)
Verified
3 years ago
I love how easy the website is to use. I also love how it opens up communication between all staff members at our hotel property.
United States of America
United States of America
General Manager
Large Hotel
10
All inclusive web app
from 25-49 room Bed & Breakfast & Inn in Hopkins (Belize)
Verified
3 years ago
* Personable- there is always someone there to answer the questions or solve problems in a rather quick time frame.
* Reliable- makes communicating with staff as well as customers an ease and the notification allows that we never miss a chat.
*Accessibility- being a web service we are not limited by where we can access the app. nor are...
Belize
Belize
Medium Hotel
10
Easy to navigate and be Efficient
from 50-74 room Bed & Breakfast & Inn in Daytona Beach (United States of America)
Verified
3 years ago
Hello shift is very simple and straightforward it’s easy to navigate due to the simple layout. I never experience any issues it’s a great tool to keep us updated as a team.
United States of America
United States of America
Medium Hotel
10
Love it
from 50-74 room Boutique in Chico (United States of America)
Verified
3 years ago
- Great cross-shift communicator
- private messages and tasks very useful
- app well designed
- Very user friendly and a lot of the tools help out, even if not used every single day.
-I love the reviews being posted on there!
United States of America
United States of America
Medium Hotel
4
It is an ok system
Manager from 25-49 room Boutique in Valle (United States of America)
Verified
3 years ago
Ability to communicate with guest fast and effectively. I like the ability to put task in for my staff and they can see it and take care of the issues with out having to talk face to face.
United States of America
United States of America
Manager
Medium Hotel
9
Easy to use and pretty dependable for all departments!
General Manager from 100 to 199 room Branded Hotel in Irvine (United States of America)
Verified
3 years ago
Ease of set up and if you have a dependable wifi network, it works great. Also, being able to use on phones is great because with youth, they love to use their phones :)
United States of America
United States of America
General Manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
HelloShift communicates in between Departments of the hotel, providing a fast and effective way of communicating, putting the user experience at its core. Its guest-centric approach also relieves the hotel from all manual tasks so they can focus on the guest experience.
Showing all answers to: "What does this product or service do well?"
HelloShift communicates in between Departments of the hotel, providing a fast and effective way of communicating, putting the user experience at its core. Its guest-centric approach also relieves the hotel from all manual tasks so they can focus on the guest experience.
HelloShift does a really good job keeping everything together in threads.
A single user, or team, has a feed where they can see assigned tasks or related "posts".
Communicating with guests via SMS, Whatsapp, or Email is simple in HelloShift. Assign tasks automatically or manually while communicating with guests.
HelloShift allows staff teams and guests to collaborate for all needed tasks and services in a user friendly and intuitive environment, ensuring that there is engagement and an actionable platform for complete follow through.
Question:
What differentiates this product or service from the competition?
Answer:
HelloShift's integrated messaging platform puts all messaging and collaboration together in one place where they can be searched, viewed, and acted upon in a collaborative way by the entire hotel team.
Showing all answers to: "What differentiates this product or service from the competition?"
HelloShift's integrated messaging platform puts all messaging and collaboration together in one place where they can be searched, viewed, and acted upon in a collaborative way by the entire hotel team.
The user experience is what differentiates HelloShift from the competition.
If you have ever used a social media platform like LinkedIn or Facebook, you will understand HelloShift. I was able to quickly grasp how to use the system.
For example, " @housekeeping room #102 needs more towels ".
Some of the unique aspects are the openess for guests to use their preferred messaging platform to communicate with the property staff teams. There is also a cost efficient manner in the delivery of this tool that clients appear to be satisfied with.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
With HelloShift, hotels will see an immediate improvement of the way they are communicating between Departments. The Communication becomes clear and easy to share which takes away stress for the teams and gives a more seamless experience to the guest.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
With HelloShift, hotels will see an immediate improvement of the way they are communicating between Departments. The Communication becomes clear and easy to share which takes away stress for the teams and gives a more seamless experience to the guest.
Consider using HelloShift to consolidate your housekeeping, task management, maintenance, checklist, lost & found, guest mail, registration card, and even guest/internal communication needs. There may be more they can do for your property.
Reputable organizations take pride in using HelloShift product suite, consideration of all industry leaders like HelloShift will provide information valuable to decision making in how each property group needs to fulfill guest expectations and make the right choice. A la carte approach to the HelloShift offering makes it viable in many custom environments.
Recommended by
Eva Fayemi
Partner Manager
@
Mews Systems
CASEY WARD
PRODUCT MARKETING MANAGER
@
CLOUDBEDS
Audrey MacRae
VP
@
Maestro PMS
Eva Fayemi
Partner Manager
@
Mews Systems
CASEY WARD
PRODUCT MARKETING MANAGER
@
CLOUDBEDS
Audrey MacRae
VP
@
Maestro PMS
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HelloShift Integrations
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Support
Verified Support
HelloShift has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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4.9 (655 REVIEWS)
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