SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.

Entice survey respondents to publish reviews to sites like TripAdvisor and Google.

Boost completion rates with optional automated survey reminders.

Use conditional logic to display or hide survey questions based on the guest's response.

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.

Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.

Quickly and easily respond to reviews from within the platform.

Entice survey respondents to publish reviews to sites like TripAdvisor and Google.

Followup faster and more personalized to each user in less time with AI replies.

Quickly and easily respond to reviews from within the platform.

Use the ticketing system to communicate service shortcomings to the relevant person or department.

Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.

Benchmark your hotel's performance against your competitors’ online review rankings.

Monitor how each department is performing, spot trends, and set alerts to stay ahead of any issues.

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.

Group and team messages to help staff stay on-task while staff training and support ensures everyone’s success.

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.

Makes the system very easy to use hoteliers do not need to remember to log in every morning and when there is a new message/event they see a notification directly on their computer this way they don't need to check their inbox every 2 min.

Communicate with guests regardless of their native language with live translations as you message.

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Automate workflows that are triggered throughout the guest stay.

Manage products, services, room upgrades and more via a content management system that you can integrate into 1-to-1 and group messages to guests to promote upsells and generate ancillary revenue.

Create personalized campaigns that target guests with room upgrades, spa services, on-property restaurants, room service and more.

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.

Send guests automated messages with a link to purchase a product or service set up in your customized ‘Upsell’ marketplace.

Post charges from guest purchases directly to the guest’s folio.

Communicate personalized room upgrade opportunities during the pre-arrival phase.

Send automated messages to communicate personalized upselling campaigns.

Automatically send service requests/work orders.

Easily set recurring tasks from daily, weekly, monthly, and quarterly.

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.

Send automated requests for guest surveys and TripAdvisor reviews to boost your hotel’s online reputation.

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.

Set team objectives and track performance through response times, task completion rates, direct bookings, upsells, and guest ratings.

Customize goals and metrics to track for your team.

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Create custom questions and fields to capture specific information from guests during online self-service checkin to customize your checkin flow.

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.

Trigger messages when travelers show an interest in the booking request but the booking is not performed.

Push personalized messages on the website, through the chatbot widget, according to the specific page the user is visiting.

Automate the email point of contact by offering a chatbot solution to solve queries instantly.

When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.

Configure the option of providing a direct phone contact in the chat conversation if the request is not being solved by the chatbot.

Understand the travelers better and identify the potential customers that can generate higher revenue.

Display the price comparison range of direct bookings against OTAs.

Customize the chatbot interface accordingly to the hotel’s brand guidelines.

Offer pre-check-in forms to the upcoming guests and minimize the time at the reception.

Communicate personalized room upgrade opportunities during the pre-arrival phase.

Send automated messages to communicate personalized upselling campaigns.

Automate workflows that are triggered throughout the guest stay.

Configure to whom specific requests must be escalated or redirected when required.

Create automatic notifications and digitalize repetitive administrative tasks.

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.

Create specific campaigns for past guests offering special deals, boosting the hotel’s loyalty program.

Access messages originating from various channels in this one-stop solution.

Jump straight to messages that need your attention and keep a clear overview.

Manage and distribute tasks across your team with one click.

Save time answering the most frequently asked questions with pre-filled responses.

Add tags and notes to user profiles for segmentation and personalization.

Allow the control of multiple hotels from the same chain/group within the same account

Define when the interaction are 100% handled by the chatbot or when an human agent can take over

No limitations in terms of the number of human agents using the solution to manage tickets

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.

A technique used to determine whether data is positive, negative or neutral

Self-supervised learning for unlabeled data, removing the need for manually labelling

Understand the intent that is being requested by the user

Analyze Big Data to create clusters and segments based on user patterns

Build comprehensive profiles of customers using AI techniques

Use Machine Learning models to predict business variables as sales, risks or trends