Happier Guests & More Revenue: Experience Canary’s AI-Powered Guest Management Platform
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Alliants Guest Messaging
4.4 (51 REVIEWS)
HT Score
23 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Alliants Guest Messaging
Ranked 13 (out of 72) in Guest Messaging Software
Message Your Guest in App of Their Choice - WhatsApp, WeChat, FB Messenger, LINE, SMS, in your app, web and many more
88% recommended by 46 hotels
alliants is popular in United Arab Emirates, United States of America and United Kingdom.
Bell - AI powered product analyst
I analyzed all of alliants’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like that Alliants improves guest communication through direct multi-channel engagement, enhancing response times and customer satisfaction. Unique features include message templates, multi-language support, and real-time itinerary sharing. Critical insights point to issues with mobile app stability, integration challenges with PMS, and limitations on message re-engagement. Overall, it helps in reducing operational costs and improving guest experiences, though further refinements are needed for some functionalities.
Hoteliers Most Frequently Mention
What Types of Hotels alliants is Popular For
Size
2 | X-Small (1-9 room)
1 | Small (10-24 room)
5 | Medium (25-74 room)
21 | Large (75-199 room)
31 | X-Large (200+ room)
Country
17 | United Arab Emirates
15 | United States of America
13 | United Kingdom
2 | Switzerland
2 | Mexico
2 | Costa Rica
2 | Greece
1 | Hong Kong
1 | Canada
1 | Korea, South
1 | China
1 | Bahrain
1 | France
1 | Poland
Type
57 | Luxury Hotels
29 | Resorts
16 | Boutiques
13 | City Center Hotels
9 | Branded Hotels
8 | Bed & Breakfast & Inns
8 | Airport/Conference Hotels
7 | Limited Service & Budget Hotels
2 | Extended Stay & Serviced Apartments
2 | RV Parks & Campgrounds
1 | Hostels
Region
19 | Europe
18 | North America
17 | Middle East
4 | Asia Pacific
2 | South America
Category
51 | Guest Messaging Software
23 | Concierge Software
3 | Hotel Guest Apps
Didn’t find what you were looking for?
What is alliants?
Founded in 2009 | Headquarters in United States | 50 employees
Alliants Guest Messaging is a cutting-edge guest communication platform designed for the hospitality industry. This software streamlines and unifies all guest communications from pre-arrival through post-stay, allowing hotels to engage with guests across multiple channels including WhatsApp, Facebook Messenger, and SMS. This multi-language messaging system supports over 103 languages with real-time two-way translation, making it invaluable for hotels with diverse international clientele.
Key features include message templates for quick responses, the ability to share real-time itineraries, and optional self-service functionalities such as online registration, contactless check-in/out, and mobile key access. These features not only enhance guest satisfaction and engagement but also contribute to reducing operational costs by automating repetitive tasks.
Alliants Guest Messaging integrates smoothly into your existing operations with the capability for remote installation and training, allowing a property to be up and running in less than two days. While there are some noted areas for improvement, such as mobile app stability and PMS integration, the overall value lies in its ability to foster efficient, seamless communication, ultimately enriching the guest experience and operational efficiency.
Alliants Guest Messaging Alternatives
Not sure if alliants is right for your hotel? Here are similar Guest Messaging Software vendors that could be a good fit for your hotel:
Capabilities
Omnichannel messaging inbox with 14+ channels
Omnichannel messaging inbox with 14+ channels
Enabling the richest messaging experience for teams allowing staff and customers to message on 14 channels in over 100 languages. Share conversations with colleagues and other properties.
Unlock an Artificial Intelligence Sidekick
Unlock an Artificial Intelligence Sidekick
Save time and mitigate mistakes by querying our Artificial Intelligence sidekick to answer frequently asked questions, create suggestions for responses, and help personalize engagement.
Artificial intelligence-powered sentiment analysis tools
Artificial intelligence-powered sentiment analysis tools
By leveraging Alliants Artificial Intelligence to scan every digital guest message you have in the Alliants Experience Platform, you can quickly identify high-value opportunities and areas for anticipatory service improvement.
Auto-detect, delete, and mask PCI/PII data
Auto-detect, delete, and mask PCI/PII data
Our AI-powered scanning tools will identify any documents or data containing PII and PCI data and automatically delete or mask data from all databases to ensure data security and privacy.
Leverage real-time multi-lingual chat
Leverage real-time multi-lingual chat
Translate both inbound messages from guests and outbound messages to guests in real-time and in their preferred language with over 100 language translation options.
Enterprise-level message tracking
Enterprise-level message tracking
Organize, track, and gather reporting analytics on messages across all properties within an enterprise to help improve adoption and ensure exceptional service delivery across your brand.
Collaborate with team members
Collaborate with team members
Share conversations with colleagues and other properties.
Mobile-optimized user interface
Mobile-optimized user interface
Access and utilize the messaging platform on desktop and mobile devices to connect with your guests anywhere and on any device.
Create escalations so nothing falls between the cracks
Create escalations so nothing falls between the cracks
Set escalation rules so that if a message is not responded to within a specific time frame, messages can be sent to other teams to stick with SLA response times across your brand.
Features
Unified Inbox
4/5 features
Multi-Channel
4/5 features
Automation
4/5 features
Upselling & Ancillaries
4/5 features
Task & Request Management
4/5 features
Surveys & Feedback
4/5 features
Reporting & Analytics
4/5 features
Compliance & Privacy
4/5 features
Digital Registration & Check-in
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back-Office
4/5 features
Artificial Intelligence
4/5 features
alliants Reviews Summary
Ease of Use
4.5/5
Customer Support
4.5/5
ROI
4.4/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, Alliants Guest Messaging is the #12 most trending product in the Guest Messaging Software category (out of 72) and the #459 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn morealliants’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
alliants Pricing
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
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Compare alliants to Top Alternatives
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Want to find out if alliants is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Hoteliers say
Hoteliers like that Alliants improves guest communication through direct multi-channel engagement, enhancing response times and customer satisfaction. Unique features include message templates, multi-language support, and real-time itinerary sharing. Critical insights point to issues with mobile app stability, integration challenges with PMS, and limitations on message re-engagement. Overall, it helps in reducing operational costs and improving guest experiences, though further refinements are needed for some functionalities.
AI-generated from the text of customer reviews
Looking for specific info?
7
Direct connect with guest via multiple sources a plus, especially those tech savvy guests.
Director of Security and Safety from 200 to 499 room Boutique in Chicago (United States of America)
Verified
3 years ago
Direct connect with guest via multiple sources a plus, especially those tech savvy guests. Able to handle guest needs directly vs going through multiple channels.
United States of America
United States of America
Director of Security and Safety
X-Large Hotel
10
Guest Messaging system
Director of IT from 200 to 499 room Boutique in Chicago (United States of America)
Verified
3 years ago
It is an easy product to implement and friendly to be use. Allows you to connect with your guest easily and at any time.
United States of America
United States of America
Director of IT
X-Large Hotel
10
Great platform
Guest Relations Manager from 10 to 24 room Boutique in Saint-Tropez (France)
Verified
3 years ago
Great platform which helps us to better communicate and keep our daily tasks well structured and yet, be fast and efficient. Our guests really appreciate to chat easily with our team. Alliants team is very helpful.
France
France
Guest Relations Manager
Small Hotel
8
Great app
Reservations & Communications Manager from 50-74 room in Eynsham (United Kingdom)
Verified
3 years ago
The speed of being able to respond to our guest
Love how we can identify if another team member is texting
Great team support
United Kingdom
United Kingdom
Reservations & Communications Manager
Medium Hotel
9
An engaging and helpful team.
Reception Manager from 100 to 199 room Boutique in (United Kingdom)
Verified
3 years ago
Some vendors may take a few days to get back to you about their product or provide change logs during or post updates however the team at Alliants engages with us on such a regular basis to keep us up to date with any changes or challenges they are facing.
With them having previous operational experience they understand the challenges fac...
United Kingdom
United Kingdom
Reception Manager
Large Hotel
8
Great platform that integrates multiple systems, and is very user friendly.
FOH Manager from 100 to 199 room Branded Hotel in (United Kingdom)
Verified
4 years ago
- Able to engage with guests easily and keeps everything clear and concise - guests really appreciate the almost immediate response time
- Great support from the Alliants team whenever required
- Lots of future opportunity to further enhance the guest experience with things like Mobile Key, and chat options including WeChat
United Kingdom
United Kingdom
FOH Manager
Large Hotel
9
Full on training and introduction
Concierge from 100 to 199 room City Center Hotel in London (United Kingdom)
Verified
4 years ago
Most efficient concierge program on the market which meets the expectations for modern day texting and chatting with a very good looking design to it.
United Kingdom
United Kingdom
Concierge
Large Hotel
10
Great Support Team - Vickie Miller
Service One Manager from 100 to 199 room City Center Hotel in London (United Kingdom)
Verified
4 years ago
The response rate from Alliants is second to none! Any question or concern that was had was answered or resolved with urgency. Vickie Miller has been an utter delight to deal with. Would highly recommend to other properties. Always welcomes feedback on the system with a can do attitude.
United Kingdom
United Kingdom
Service One Manager
Large Hotel
10
Alliants is technically flawless and they've thought of everything!
Director from 5 to 9 room Bed & Breakfast & Inn in Torquay (United Kingdom)
Verified
4 years ago
Managing inbound contact from our customers across multiple platforms has been a struggle for years. Alliants understood our business needs, they offered fantastic training to our team and the aftercare has been like nothing we've experienced anywhere else.
As a customer, it's very hard to imagine receiving a better technical solution a...
United Kingdom
United Kingdom
Director
X-Small Hotel
10
Hotel App that changes the way we communicate
General Manager from 100 to 199 room Boutique in (United Kingdom)
Verified
4 years ago
Found efficiency in the way we work as we can message with all our guests and share tasks with the team in a fast and precise way. Our guests love the interaction and ease of execution. This also helped us in reducing payroll cost.
United Kingdom
United Kingdom
General Manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Alliants excels in creating innovative and customized digital solutions that meet the unique needs of their clients. They have a proven track record of delivering high-quality work and exceeding client expectations.
Showing all answers to: "What does this product or service do well?"
Alliants excels in creating innovative and customized digital solutions that meet the unique needs of their clients. They have a proven track record of delivering high-quality work and exceeding client expectations.
Wide range of messaging channels: AXP offers the broadest selection of messaging channels, including native support for WeChat on both iOS and Android.
The concierge module enables seamless collaboration between guests and staff, and provides an efficient single view to help your guests (& staff) see everything in one place.
Innovative features: New features such as Apple Wallet Key and Digital Wallet enhance convenience and functionality.
Connection with all major messaging platforms WhatsApp, WeChat, FB Messenger, Branded Hotel Apps, Google messages
Aggregated view of a customer conversation
2 way multilingual translation
Security conscious - credit card image / passport scanning and deletion
Alliants have created a beautiful product with an intuitive UI and a true multi lingual omni channel messaging platform. The concierge module offers nice fresh features. Not to mention, the team is very responsive and easy to work with.
Alliants helps customers with some of the current messaging challenges found in the industry. From clustered messaging, allowing centralized messaging or property based messaging for many properties/brands in one view, to tying in concierge requests, Alliants truly helps build out the digital guest experience for their current customer base.
Question:
What differentiates this product or service from the competition?
Answer:
Alliants differentiates itself from the competition by combining cutting-edge technology with personalized service. They go above and beyond to create truly unique and effective customer experiences, setting them apart as a top choice for businesses seeking to improve their digital presence.
Showing all answers to: "What differentiates this product or service from the competition?"
Alliants differentiates itself from the competition by combining cutting-edge technology with personalized service. They go above and beyond to create truly unique and effective customer experiences, setting them apart as a top choice for businesses seeking to improve their digital presence.
Alliants offer a consultative approach that offers personalised guidance tailored to your needs. The team consists of former hoteliers with a background in luxury service, ensuring a high level of expertise. Their focus is on delivering unique guest experiences that align with your brand values. Additionally, their solutions are flexible and do not lock you into a specific app.
Alliants Experience Platform was built from the ground up to consider 3 key principles:
- One view of a customer across a brand, regardless of the channel they choose to use
- Multi participants / guest on a request, conversation or profile allowing guests to collaborate with the hotel
- Data driven - allows seamlessly for reporting as a group, brand, property, department or user - so no matter if you are a small boutique or a large corporation you are able to derive useable insights.
Clean Intuitive UI, multi channel messaging, mobile itineraries, language support, and offering platform both in desktop and mobile mode. Also built as an enterprise platform with ability to handle/manage a multi property setup.
Being veterans in the hospitality space, we see many products and services which have great differentiation. As for Alliants, the expertise of the team behind the platform, the approach to architecture, and support /customer service has made their integration to Hapi a powerful and respected tool for addressing guest messaging, especially as we enter these new times.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
When considering Alliants' services, hoteliers should be aware that Alliants is adept at catering to the needs of both small and large hotel groups. It is crucial for hotels to schedule a meeting with Alliants to discuss their unique requirements and objectives. Alliants has a strong reputation for crafting personalized experiences and solutions, making it essential to articulate your expectations clearly to ensure a successful collaboration.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
When considering Alliants' services, hoteliers should be aware that Alliants is adept at catering to the needs of both small and large hotel groups. It is crucial for hotels to schedule a meeting with Alliants to discuss their unique requirements and objectives. Alliants has a strong reputation for crafting personalized experiences and solutions, making it essential to articulate your expectations clearly to ensure a successful collaboration.
Have a talk with the team to discuss your needs and requirements - they have a wealth of experience across the board and a range of solutions to help address a range of challenges and really help you deliver innovative, convenient digital experiences to guests - which is exactly what guests are craving these days.
Review all of the competitive solutions before engaging the Alliants team. This will give you a greater appreciation for their capabilities. They are particularly strong if you are a global hotel group.
Before committing to a solution ensure you do your research as there are a lot of platforms in this space that offer good solutions with nuances that may or may not add value to your specific property or brand needs.
I would highly recommend reaching out and schedule time with the Alliants team to see their vision. Not only do they offer powerful solutions today to address the market today, but they have a robust road map for the future.
Recommended by
Cécile Delli Zotti
Account Manager
@
Zendesk
Kate Fuller
Senior Marketing Manager
@
IRIS
Luis Segredo
CEO
@
Data Travel, LLC
Nils Lofgren
Customer Experience Manager
@
Amadeus
John Figliolini
VP of Business Development
@
Hapi
Cécile Delli Zotti
Account Manager
@
Zendesk
Kate Fuller
Senior Marketing Manager
@
IRIS
Luis Segredo
CEO
@
Data Travel, LLC
Nils Lofgren
Customer Experience Manager
@
Amadeus
John Figliolini
VP of Business Development
@
Hapi
Christian Arias
Director of Partner Relationships
@
Hapi
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Support
Unverified
alliants has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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