Alliants Guest Messaging

4.4 (51 REVIEWS)

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HT Score  
24 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Alliants Guest Messaging

4.4 (51 REVIEWS)

Ranked 13 (out of 66) in Guest Messaging Software

Message Your Guest in App of Their Choice - WhatsApp, WeChat, FB Messenger, LINE, SMS, in your app, web and many more

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Ratings Summary

4.4
Very Good
Ease of Use
4.5/5
Customer Support
4.5/5
ROI
4.4/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Alliants Guest Messaging is the #20 most trending product in the Guest Messaging Software category (out of 66) and the #807 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

alliants’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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24 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Alliants Guest Messaging
Founded in 2009 | Headquarters in United States | 50 employees
Our platform unifies guest communications, bookings, trip planning and much more. Manage your guest communications, from pre-arrival to post-stay, on one central platform. Guests can message you in their channel of choice including WhatsApp, FB Messenger, SMS (and many more), with 2-way instant translation in over 103+ languages. Optional Guest App Includes self service features -online registration, contactless check in/out and mobile key. A property can be up and running in less than 2 days and all training and installation can be done remotely.

Capabilities

Omnichannel messaging inbox with 14+ channels

Unlock an Artificial Intelligence Sidekick

Artificial intelligence-powered sentiment analysis tools

Auto-detect, delete, and mask PCI/PII data

Leverage real-time multi-lingual chat

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Alliants Average Alliants

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0

Success Stories

10

References

21

Featured Customers

Success Stories

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alliants doesn’t have any case studies available

Popularity by Segment

Size

3 | Small (10-24 room)

3 | Medium (25-74 room)

10 | Large (75-199 room)

23 | X-Large (200+ room)

Country

17 | United Arab Emirates

15 | United States of America

13 | United Kingdom

4 | Costa Rica

2 | Switzerland

2 | Mexico

1 | Hong Kong

1 | Canada

1 | Korea, South

1 | Spain

1 | China

1 | Bahrain

1 | France

1 | Poland

Type

55 | Luxury Hotels

13 | Resorts

6 | Branded Hotels

5 | City Center Hotels

3 | Boutiques

2 | RV Parks & Campgrounds

1 | Extended Stay & Serviced Apartments

1 | Hostels

Region

18 | North America

18 | Europe

17 | Middle East

4 | Asia Pacific

4 | South America

Category

51 | Guest Messaging Software

23 | Concierge Software

3 | Hotel Guest Apps

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Hotelier Rating

Excellent
42
Very Good
10
Average
9
Poor
1
Terrible
1

Property Size

  • Small (3)
  • Medium (3)
  • Large (10)
  • X-Large (23)

Country

  • United Arab Emirates
    United Arab Emirates
    (17)
  • United States of America
    United States of America
    (15)
  • United Kingdom
    United Kingdom
    (13)
  • Costa Rica
    Costa Rica
    (4)
  • Switzerland
    Switzerland
    (2)
  • Mexico
    Mexico
    (2)
  • Hong Kong
    Hong Kong
    (1)
  • Canada
    Canada
    (1)
  • Korea, South
    Korea, South
    (1)
  • Spain
    Spain
    (1)
  • China
    China
    (1)
  • Bahrain
    Bahrain
    (1)
  • France
    France
    (1)
  • Poland
    Poland
    (1)

Region

  • North America
    North America
    (18)
  • Europe
    Europe
    (18)
  • Asia Pacific
    Asia Pacific
    (4)
  • Middle East
    Middle East
    (17)
  • South America
    South America
    (4)
7

Direct connect with guest via multiple sources a plus, especially those tech savvy guests.

Director of Security and Safety from 200 to 499 room Branded Hotel in Chicago (United States of America)

Verified
2 years ago
Direct connect with guest via multiple sources a plus, especially those tech savvy guests. Able to handle guest needs directly vs going through multiple channels.
Country United States of America
Director of Security and Safety
X-Large Hotel
Vickie from alliants replied
Hello John, Thank you for taking the time to write a review, we truly value your feedback as it helps us understand where we need to improve our platform. I will message you directly about the guidelines for how messages come in, are transferred, escalated, etc. to ensure a guest is responded to in a timely manner. This may be why you are seeing messages routed through other departments. Each hotel determines this routing but we are happy to assist with any recommendations. Also, we're sorry if you're not fully happy with our customer service. We work very closely with your management team and have regular calls with them. If we've missed an opportunity to respond to you directly, please do let us know so we can ensure any query is met responsively. Thank you again for taking the time and do let me know if you wish to discuss your areas of concern further. With much appreciation, Vickie and Team Alliants
10

Guest Messaging system

Director of IT from 200 to 499 room Branded Hotel in Chicago (United States of America)

Verified
2 years ago
It is an easy product to implement and friendly to be use. Allows you to connect with your guest easily and at any time.
Country United States of America
Director of IT
X-Large Hotel
Vickie from alliants replied
Hello William, We're so pleased you are happy with the Alliants Experience Platform. We strive to create products which adds value to the guest experience whilst easing some of the responsibilities of the hotel team. We are able to offer you some soft-bots should you wish to further explore some automated responses. However, the closing of conversations automatically is still an area we wish to explore further. We wouldn't wish a guest's query to go unanswered and the hotel not being aware of it because the conversation was automatically closed. We are always happy to discuss case scenarios with you to come up with a creative solution together. Thank you again for your continued support! Team Alliants
10

Great platform

Guest Relations Manager from 10 to 24 room in Saint-Tropez (France)

Verified
2 years ago
Great platform which helps us to better communicate and keep our daily tasks well structured and yet, be fast and efficient. Our guests really appreciate to chat easily with our team. Alliants team is very helpful.
Country France
Guest Relations Manager
Small Hotel
Vickie from alliants replied
Merci d'avoir pris le temps de nous laisser un avis. Nous apprécions vraiment votre soutien! We strive to make our customers happy so you in turn can provide the best communication options for your guests. I'm sorry if there is ever a connection challenge with your PMS. We will reach out to you to see if we can track it. Thank you for your support! And if you ever need anything, please do not hesitate to ask. You know where we are! :)
8

Great app

Reservations & Communications Manager from 50-74 room in (United Kingdom)

Verified
2 years ago
The speed of being able to respond to our guest Love how we can identify if another team member is texting Great team support
Country United Kingdom
Reservations & Communications Manager
Medium Hotel
Vickie from alliants replied
Thank you for taking the time to leave us a review. We are pleased that your team has embraced the full scale of messaging in the Alliants Experience Platform. We hope all of the templates we have created are proving to be helpful shortcuts as well as offering the ability to reach out to your customers in an efficient and timely manner. We are currently working to enhance the reporting capabilities within Alliants to allow for more flexibility. We also have plans to augment the current user role assignments in the coming year. Your feedback is important to us. Thank you once more, the Alliants Team
9

An engaging and helpful team.

Reception Manager from 100 to 199 room Luxury Hotel in (United Kingdom)

Verified
2 years ago
Some vendors may take a few days to get back to you about their product or provide change logs during or post updates however the team at Alliants engages with us on such a regular basis to keep us up to date with any changes or challenges they are facing. With them having previous operational experience they understand the challenges fac...
Country United Kingdom
Reception Manager
Large Hotel
Vickie from alliants replied
Thank you so much for your positive review. We at Alliants strive to build solutions that benefit both the hotel team and their valued guests. And you're right! Operations are on the front line so we know how important it is to provide support as quickly as possible so you can focus on other areas, like making your guests as comfortable as possible. Thank you also for your suggestion of a "consumer input system." I will share that with our team here. In the meanwhile, if you click on the "support" tab, there is an option to leave Feedback for our team. Otherwise, just reach out to our team at anytime. We appreciate all feedback. :)
8

Great platform that integrates multiple systems, and is very user friendly.

FOH Manager from 100 to 199 room Branded Hotel in (United Kingdom)

Verified
3 years ago
- Able to engage with guests easily and keeps everything clear and concise - guests really appreciate the almost immediate response time - Great support from the Alliants team whenever required - Lots of future opportunity to further enhance the guest experience with things like Mobile Key, and chat options including WeChat
Country United Kingdom
FOH Manager
Large Hotel
Vickie from alliants replied
Hello Stephanie, Thank so much for taking the time to leave us a review. I know with your hotel preparing to reopen soon, you are incredibly busy! I am so glad to hear the messaging platform has been a hit with your guests. It must have been especially challenging with opening, closing, and opening again so to be able to quickly communicate with your guests over the channel of their choice must have been key. As to the concierge piece, we have definitely been listening. Lots of great things coming in the next two quarters. And we definitely want you to be able to manage changes to your users onsite. We first wanted to redesign the different levels of administrators before providing individual hotels with access, especially with Single SignOn in the mix. But we will offer you a workaround which will enable you to manage your users. I will reach out to you. :) Thank you once again for your kind words. It's such a pleasure to work with you and your team at the beautiful new Nobu Portman Square! Many thanks, Vickie
9

Full on training and introduction

Concierge from City Center Hotel in (United Kingdom)

Verified
3 years ago
Most efficient concierge program on the market which meets the expectations for modern day texting and chatting with a very good looking design to it.
Country United Kingdom
Concierge
Vickie from alliants replied
Hi Sean, Thank you for taking the time to provide a review. We know what a crazy busy time it is opening a hotel so your efforts are truly appreciated. And thank you also for your feedback! It's how we learn and improve. I will be sure to let our VP of Product hear your feedback on the calendar layout although funny enough, we heard the opposite from another London hotel so we'll work on striking a happy balance for all. And don't worry, some of the more traditional confirmations are in our roadmap as well. But good shout to remind us about travel agents and vendor communication. This has been in our internal discussions and your feedback just confirms the need, so thank you. We wish you all the best in your opening! -Vickie & Team Alliants
10

Great Support Team - Vickie Miller

Service One Manager from City Center Hotel in (United Kingdom)

Verified
3 years ago
The response rate from Alliants is second to none! Any question or concern that was had was answered or resolved with urgency. Vickie Miller has been an utter delight to deal with. Would highly recommend to other properties. Always welcomes feedback on the system with a can do attitude.
Country United Kingdom
Service One Manager
Vickie from alliants replied
Wow! Thank you so much Jack. I have enjoyed meeting and working with you too. You have definitely kept our team on our toes with your attention to detail and the multitude of questions you ask. We love it! It shows us that you really appreciate all of the little nuances we have built into our messaging platform. We're excited for what we've built thus far and what's on the horizon, so keep that feedback coming. We are building the most comprehensive communication platform hotels and their guests are clamouring for! All the best! Vickie
10

Alliants is technically flawless and they've thought of everything!

Director from in (United Kingdom)

Verified
3 years ago
Managing inbound contact from our customers across multiple platforms has been a struggle for years. Alliants understood our business needs, they offered fantastic training to our team and the aftercare has been like nothing we've experienced anywhere else. As a customer, it's very hard to imagine receiving a better technical solution a...
Country United Kingdom
Director
Vickie from alliants replied
Hello Sean, Thank you for your stellar reviews. Goodness, we are thrilled you're so pleased with our Alliants Experience Platform! We do try our best and do hit the mark more often than not. But we also have exciting plans for 2021 so "watch this space!" We are indeed proud of our support team and will share your kind remarks with them. And do keep your ideas flooding in as it only helps us continue to improve and deliver a product that hoteliers want. Happy Holidays! Vickie & Team Alliants
10

Hotel App that changes the way we communicate

General Manager from 100 to 199 room Luxury Hotel in (United Kingdom)

Verified
3 years ago
Found efficiency in the way we work as we can message with all our guests and share tasks with the team in a fast and precise way. Our guests love the interaction and ease of execution. This also helped us in reducing payroll cost.
Country United Kingdom
General Manager
Large Hotel
Vickie from alliants replied
Hello Federico, Thank you so much for taking the time to leave us such a wonderful review. We truly appreciate it. We’re so glad your guests are enjoying the easy interaction with the team through our chat messaging platform. Your mobile app looks stunning! Your suggestion for a preloaded vendor requirement for your mobile app vendors is a great idea and one we will discuss at Alliants to see what we can put in place moving forward. We love those kinds of ideas and hope you’ll keep them coming. It’s a win-win for everyone! Thank you and Happy Holidays! Vickie
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Alliants have created a beautiful product with an intuitive UI and a true multi lingual omni channel messaging platform. The concierge module offers nice fresh features. Not to mention, the team is very responsive and easy to work with.

Question:

What differentiates this product or service from the competition?

Answer:

Clean Intuitive UI, multi channel messaging, mobile itineraries, language support, and offering platform both in desktop and mobile mode. Also built as an enterprise platform with ability to handle/manage a multi property setup.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Before committing to a solution ensure you do your research as there are a lot of platforms in this space that offer good solutions with nuances that may or may not add value to your specific property or brand needs.

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[email protected] [email protected] CEO @ Data Travel, LLC
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Christian Arias Director of Partner Relationships @ Hapi
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Support

Unverified

alliants has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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2024

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Response Time

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