Alliants Guest Messaging

Ranked 12 (out of 54) in Guest Messaging Software

Guest Messaging Software

Message Your Guest in App of Their Choice - WhatsApp, WeChat, FB Messenger, LINE, SMS, in your app, ...

Ratings Snapshot

Certificate of Excellence
Read 49 reviews
89%
Recommend
HTR Score icon
HT SCORE
78 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #12 out of 54 in Guest Messaging Software

Ease of Use
4.5/5
ROI
4.4/5
Implementation
4.6/5
Customer Support
4.5/5
Verified Customer Support

alliants’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Resort 10 verified reviews
    94%
  • Branded 9 verified reviews
    91%
  • City Center 9 verified reviews
    91%
  • Vacation Rental 1 verified reviews
    30%
  • Villas 1 verified reviews
    50%

Alliants Guest Messaging Overview

Alliants Guest Messaging Overview

Our platform unifies guest communications, bookings, trip planning and much more. Manage your guest communications, from pre-arrival to post-stay, on one central platform. Guests can message you in their channel of choice including WhatsApp, FB Messenger, SMS (and many more), with 2-way instant translation in over 103+ languages. Optional Guest App Includes self service features -online registra...

About alliants View website

Founded in 2009 | Headquarters in United States | 50 employees

Alliants has helped some of the world’s most respected luxury hotel, travel and retail brands deliver exceptional customer experiences. Millions of users ar...

Other Products by alliants

Integrates with

  • Mobile Key & Keyless Entry
  • Hotel CRM & Email Marketing
  • Hospitality TV
Browse integrations (9 verified)

What customers love about Alliants Guest Messaging

Like 89% recommend

Hotel Manager from Branded

Love the translation feature, ease of use and user friendly. New team members find it similar to chatting on their phone.

Director of Rooms from Branded

- Easy to manage on the hotel side - Simple to use from a guest perspective - New, intuitive features are considered and implemented routinely

Assistant Director of Rooms from Resort

Simplicity and clean interface to allow for ease of use and easy to navigate

Assistant Director of Rooms

Always great response to feed back and new ideas to drive new ideas forward. Open to new ideas and always looking to improve. User friendly and easy to use programs.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Alliants have created a beautiful product with an intuitive UI and a true multi lingual omni channel messaging platform. The concierge module offers nice fresh features. Not to mention, the team is very responsive and easy to work with.

by Nils Lofgren (Amadeus) on June 04, 2020

See more answers (3)
Question:

What differentiates this product or service from the competition?

Answer:

Clean Intuitive UI, multi channel messaging, mobile itineraries, language support, and offering platform both in desktop and mobile mode. Also built as an enterprise platform with ability to handle/manage a multi property setup.

by Nils Lofgren (Amadeus) on June 04, 2020

See more answers (3)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Before committing to a solution ensure you do your research as there are a lot of platforms in this space that offer good solutions with nuances that may or may not add value to your specific property or brand needs.

by Nils Lofgren (Amadeus) on June 04, 2020

See more answers (3)
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+ 1 recommend
Recommended by

Features

  • Mobile Friendly
  • Team Chat
  • Photo Sharing
  • Chatbot
  • Whatsapp Integration
  • Desktop App (non-web based)
  • Automated Replies
  • Message Routing
  • Guest History
  • Secured Data Protection
  • SMS text messaging
  • Analytics dashboard
  • Open API
  • Mobile App
  • Facebook Messenger Integration
  • Automated Opt-In/Consent Collection
  • Messaging Guest Surveys

Want to go behind the scenes and see how Alliants Guest Messaging works?

Clients & references

References & testimonials

Testimonial avatar
We have loved using Alliants at Lyle, as a new independently owned property Alliants has given us the ability to engage with guests throughout and after their stays in a way that wouldn't be possible ...
Taylor Phillips Front Office Manager at the Lyle
Testimonial avatar
Great platform that integrates multiple systems, and is very user friendly. Able to engage with guests easily and keeps everything clear and concise - guests really appreciate the almost immediate res...
Stephanie W. Front of House Manager at the Nobu Hotel London Portman Square

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United Arab Emirates
  • United Kingdom
  • United States of America
  • Switzerland
  • Hong Kong
  • Canada
  • Korea, South
  • Spain

49 Verified alliants Reviews

Likelihood to Recommend
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November 16, 2021

Alliants Guest Messaging Review: Great app

Reservations & Communications Manager from Other in (United Kingdom)

Recommend 8/10
Full blue star
Full blue star
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Full blue star
Empty blue star

What do you like most?

The speed of being able to respond to our guest Love how we can identify if another team member is texting Great team support

What do you dislike or think could be improved?

Reporting feature, it is really basic at the moment The option for OOO automated message should be easily to set up Need to have different levels of role assignment

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5
arrow review On Nov 30, 2021 Vickie M. from alliants replied:
 Thank you for taking the time to leave us a review.  We are pleased that your team has embraced the ... 

November 16, 2021

Alliants Guest Messaging Review: Great platform

Guest Relations Manager from Other in Saint-Tropez (France)

Recommend 10/10
Full blue star
Full blue star
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Full blue star
Full blue star

What do you like most?

Great platform which helps us to better communicate and keep our daily tasks well structured and yet, be fast and efficient. Our guests really appreciate to chat easily with our team. Alliants team is ver...

What do you dislike or think could be improved?

it happened sometimes to have a problem of connection with our PMS and we have to create the profile of the client manually

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
5
arrow review On Nov 17, 2021 Vickie M. from alliants replied:
 Merci d'avoir pris le temps de nous laisser un avis. Nous apprécions vraiment votre soutien!

We st... 

November 04, 2021

Alliants Guest Messaging Review: An engaging and helpful team.

Reception Manager from City Center in (United Kingdom)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Some vendors may take a few days to get back to you about their product or provide change logs during or post updates however the team at Alliants engages with us on such a regular basis to keep us up to ...

What do you dislike or think could be improved?

Alliants is still growing and they have lots of wonderful things in the pipeline, I could possibly suggest a consumer input system on what we find most challenging or where we need more work putting into ...

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5
arrow review On Nov 04, 2021 Vickie M. from alliants replied:
 Thank you so much for your positive review. We at Alliants strive to build solutions that benefit bo... 

May 04, 2021

Alliants Guest Messaging Review: Great platform that integrates multiple systems, and is very user friendly.

FOH Manager from City Center in (United Kingdom)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

- Able to engage with guests easily and keeps everything clear and concise - guests really appreciate the almost immediate response time - Great support from the Alliants team whenever required - Lots o...

What do you dislike or think could be improved?

Concierge piece specifically could include more detail and options for edit, plus it would be great to be able to create and setup users fully, directly on-site!

Customer Support
5
Ease of Use
4
Value for money
3.5
Implementation
4
arrow review On May 04, 2021 Vickie M. from alliants replied:
 Hello Stephanie,
Thank so much for taking the time to leave us a review. I know with your hotel prep... 

May 03, 2021

Alliants Guest Messaging Review: Full on training and introduction

Concierge from City Center in (United Kingdom)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Most efficient concierge program on the market which meets the expectations for modern day texting and chatting with a very good looking design to it.

What do you dislike or think could be improved?

A more user friendly dashboard with a better calendar for concierges to easy access bookings and tasks on a busy day. As good as it is meeting modern day technology with the chatting features, tradition...

Customer Support
5
Ease of Use
4.5
Value for money
3.5
Implementation
5
arrow review On May 04, 2021 Vickie M. from alliants replied:
 Hi Sean,
Thank you for taking the time to provide a review. We know what a crazy busy time it is ope... 

April 30, 2021

Alliants Guest Messaging Review: Great Support Team - Vickie Miller

Service One Manager from City Center in (United Kingdom)

Recommend 10/10
Full blue star
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Full blue star
Full blue star

What do you like most?

The response rate from Alliants is second to none! Any question or concern that was had was answered or resolved with urgency. Vickie Miller has been an utter delight to deal with. Would highly recommend...

What do you dislike or think could be improved?

There are a lot of pipeline projects to which we are more excited/anxious to welcome to our property as soon they go live.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
5
arrow review On May 04, 2021 Vickie M. from alliants replied:
 Wow! Thank you so much Jack. I have enjoyed meeting and working with you too. You have definitely ke... 

Pricing

Monthly subscription (/room/month)
$3/room/month - $6/room/month

Popular Alliants Guest Messaging Integrations

View all (9 alliants Integrations)