Guest Service vs. Stella Connect by Stella Service: Which is a Better Fit?

Ratings Summary

HT Score

GuestService - Surveys

unranked

Medallia Agent Connect

unranked

Popularity

GuestService - Surveys

3 verified reviews

Medallia Agent Connect

0 verified reviews

Likelihood to Recommend

GuestService - Surveys

100%

Medallia Agent Connect

Ease of Use

GuestService - Surveys

Medallia Agent Connect

ROI

GuestService - Surveys

Medallia Agent Connect

Implementation

GuestService - Surveys

Not enough data available

Medallia Agent Connect

Not enough data available

Customer Support

GuestService - Surveys

4.3

Verified Customer Support

Medallia Agent Connect

Verified Customer Support

Certificate of Excellence

GuestService - Surveys

Medallia Agent Connect

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.

Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

GuestService - Surveys

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Medallia Agent Connect

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Guest Service

vs.

Stella Connect by Stella Service

vs.

Take recommendations quiz

Customers

Top 3 Segments

GuestService - Surveys

Resorts - 100%

Motels - 0%

Hostels - 0%

Medallia Agent Connect

Resorts - 0%

Motels - 0%

Hostels - 0%

Featured clients

GuestService - Surveys

Guest Service doesn’t have any featured brands available

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Pricing Available By Request

Stella Connect by Stella Service has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

X-Small (1-9 rooms)
Small (10-24 rooms)
Mid-Sized (25-74 rooms)
Large (75-199 rooms)
X-Large (200+ rooms)

GuestService - Surveys

Average

Medallia Agent Connect

Pricing Available By Request

Custom Price Quote

Guest Service

vs.

Stella Connect by Stella Service

vs.

1-click quote request

What Customers Are Saying

Most Recent Review

GuestService - Surveys

Reception team

Front Office from (Turkey)

Medallia Agent Connect

Stella Connect by Stella Service doesn’t have any clients that have vouched for the product

Most Positive Review

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

Medallia Agent Connect

Stella Connect by Stella Service doesn’t have any clients that have vouched for the product

Most Critical

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

Medallia Agent Connect

Stella Connect by Stella Service doesn’t have any clients that have vouched for the product

References

GuestService - Surveys

Guest Service doesn’t have any references available

General Info

Screenshots

Integrations

GuestService - Surveys

Property Management Systems (2) Hotel Restaurant POS Systems (2) Hotel Keyless Entry Systems (1)

View all integrations (4)

Medallia Agent Connect

Stella Connect by Stella Service doesn't have any integrations

Recent Company Updates

GuestService - Surveys

Guest Service doesn’t have any recent company updates

GuestService - Surveys

Guest Service doesn’t have any recent articles

Medallia Agent Connect

Stella Connect by Stella Service doesn’t have any recent articles