Stella Connect by Stella Service: Which is a Better Fit?

Ratings Summary

HT Score

Medallia Agent Connect

unranked

Popularity

Medallia Agent Connect

0 verified reviews

Likelihood to Recommend

Medallia Agent Connect

Ease of Use

Medallia Agent Connect

ROI

Medallia Agent Connect

Implementation

Medallia Agent Connect

Not enough data available

Customer Support

Medallia Agent Connect

Verified Customer Support

Certificate of Excellence

Medallia Agent Connect

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.

Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Medallia Agent Connect

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Pricing

Pricing Benchmark

Pricing Available By Request

Stella Connect by Stella Service has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

X-Small (1-9 rooms)
Small (10-24 rooms)
Mid-Sized (25-74 rooms)
Large (75-199 rooms)
X-Large (200+ rooms)

Medallia Agent Connect

Pricing Available By Request

What Customers Are Saying

Most Recent Review

Medallia Agent Connect

Stella Connect by Stella Service doesn’t have any clients that have vouched for the product

Most Positive Review

Medallia Agent Connect

Stella Connect by Stella Service doesn’t have any clients that have vouched for the product

Most Critical

Medallia Agent Connect

Stella Connect by Stella Service doesn’t have any clients that have vouched for the product

References

General Info

Screenshots

Integrations

Medallia Agent Connect

Stella Connect by Stella Service doesn't have any integrations

Recent Company Updates

Medallia Agent Connect

Stella Connect by Stella Service doesn’t have any recent articles