GuestTouch vs. Xperium (formerly Repup):
Which Is Right for You?

Name: Xperium (formerly Repup)
Rating: 4.5 (18 reviews)

Updated May 15, 2026 · 18 verified reviews analyzed

GuestTouch, Inc

Visit Profile

0.0 (0 reviews) · 1 integrations

Xperium

Visit Profile

4.5 (18 reviews) · 10 integrations

TLDR

We analyzed 18 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:

GuestTouch, Inc shines , with exclusive features like Guest satisfaction surveys and Flexible role based reporting.

Xperium shines in ease of use and customer support , with exclusive features like Reporting Dashboard and Corporate Reporting.

See the full breakdown below ↓

How Does GuestTouch Compare to Xperium (formerly Repup)?

Side-by-side ratings based on 18 verified hotelier reviews on HTR.

	GuestTouch, Inc	Xperium
HTScore	0	0
Likelihood to Recommend	0%	90%
Ease of Use	0.0/5	4.5/5
Customer Support	0.0/5	4.7/5
Value for Money	0.0/5	4.7/5

Starting Price	Contact sales	Contact sales
Verified Reviews	0	18

GuestTouch, Inc vs Xperium: Rankings by Hotel Segment

How each product ranks among Reputation Management vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.

By Hotel Size

Segment	GuestTouch, Inc	Xperium
Small (10-24 rooms) ▾	—	#10 6 reviews
GuestTouch, Inc No segment summary available. Xperium Small hotels say that Xperium's Reputation Management is highly rated in verified HotelTechReport reviews for its efficient review response features and the ability to manage multiple platforms from a single dashboard, alongside its ease of integrating review collection.
Mid-Size (25-74 rooms) ▾	—	#13 8 reviews
GuestTouch, Inc No segment summary available. Xperium Medium hotels say that Xperium's Reputation Management, according to verified HotelTechReport reviews, excels in facilitating easy dashboard navigation, consolidating multiple review platforms, and offering insightful performance reports. These features are particularly valued by Medium hotels for efficient reputation handling and service improvement.
Large (75-199 rooms)	—	#12 2 reviews
X-Large (200+ rooms)	—	#14 1 reviews

By Property Type

Segment	GuestTouch, Inc	Xperium
Boutique ▾	—	#10 9 reviews
GuestTouch, Inc No segment summary available. Xperium Boutique hotels say that Xperium's Reputation Management ranks highly due to its capability of enabling multiple staff to manage online reviews efficiently, the convenience of a single dashboard for responses, and robust reporting features, as highlighted in verified HotelTechReport reviews.
Luxury ▾	—	#11 6 reviews
GuestTouch, Inc No segment summary available. Xperium Luxury hotels say that Xperium's Reputation Management stands out for its ease of use, centralized dashboard for managing reviews and online presence, and effective customer support, according to verified HotelTechReport reviews. These features are crucial for maintaining high standards in Luxury hospitality.
Branded / Chain ▾	—	#14 5 reviews
GuestTouch, Inc No segment summary available. Xperium Branded hotels say that Xperium's Reputation Management, according to verified HotelTechReport reviews, enhances guest interactions, improves TripAdvisor rankings, and simplifies review responses with its user-friendly dashboard. These features support efficient review management, making it valuable for Branded properties.
Extended Stay	—	#16 1 reviews

By Region

Segment	GuestTouch, Inc	Xperium
North America	—	#14 1 reviews
Europe	—	#20 0 reviews
Asia Pacific ▾	—	#4 11 reviews
GuestTouch, Inc No segment summary available. Xperium Ap hotels say that Xperium's Reputation Management ranks highly based on verified HotelTechReport reviews due to its user-friendly dashboard, efficient review collection process, and valuable competitor analysis features that are crucial for improving online presence and guest satisfaction.

How Much Do GuestTouch and Xperium (formerly Repup) Cost?

Reputation Management pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.

	GuestTouch, Inc	Xperium

Which Features Does GuestTouch Have That Xperium (formerly Repup) Doesn't (and Vice Versa)?

According to HTR's product database, GuestTouch and Xperium (formerly Repup) share 0 features. Here are the key differences — features one has that the other lacks.

Feature	GuestTouch, Inc	Xperium
Alerts & Notifications
Competitive Intelligence
Conditional logic
Corporate Reporting
Customizable questions
Mobile Accessibility
Net Promoter Score (NPS)
On-site/In-Stay Surveys
Reporting Dashboard
Responsive surveys
Segmented surveys
Workflow Management

Showing top differences. 23 more features differ between these products.

GuestTouch, Inc vs Xperium: The Bottom Line

GuestTouch, Inc

0.0/5 from 0 reviews

Unique capabilities

On-site/In-Stay Surveys Customizable questions Conditional logic Responsive surveys Segmented surveys

0.0/5 ease of use 0.0/5 support 1 integrations

Visit Profile

Xperium

4.5/5 from 18 reviews

Unique capabilities

Reporting Dashboard Alerts & Notifications Corporate Reporting Mobile Accessibility Workflow Management

4.7/5 ease of use 4.8/5 support 10 integrations

Visit Profile

Where the ratings diverge most

Overall Rating Xperium 4.8 vs 0.0 (+4.8)

Ease of Use Xperium 4.7 vs 0.0 (+4.7)

Customer Support Xperium 4.8 vs 0.0 (+4.8)

Value for Money Xperium 4.7 vs 0.0 (+4.7)

Onboarding Xperium 4.7 vs 0.0 (+4.7)

Frequently Asked Questions About GuestTouch vs Xperium (formerly Repup)

Can GuestTouch replace Xperium (formerly Repup)?

It depends on your requirements. GuestTouch and Xperium (formerly Repup) share many core Reputation Management features, but each has unique capabilities. GuestTouch offers 1 verified integration partners, while Xperium (formerly Repup) offers 10. Review the feature comparison above to see where they differ before switching.

Which is better for small or independent hotels?

Small hotels should prioritize ease of use and fast onboarding. Xperium (formerly Repup) leads in ease of use at 4.5/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.

Do GuestTouch or Xperium (formerly Repup) offer a free plan?

GuestTouch: No. Xperium (formerly Repup): No. Neither product currently offers a free tier. Most Reputation Management vendors offer demos or trials — request one from each to evaluate before committing.

How Does HTR Evaluate and Rank GuestTouch and Xperium (formerly Repup)?

The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. GuestTouch, Inc has an HT Score of 0 and Xperium has 0. Here is how the score is calculated.

Criteria Group	Weight	What It Measures
Customer Ratings & Reviews		How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias.
Partner Ecosystem		How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack.
Customer Centricity		How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features.
Reach, Staying Power & Resources		How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity.

Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →