Effortless AI-powered Online Reputation Management: Respond to reviews in no time
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Xperium (formerly Repup)
4.5 (18 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Xperium (formerly Repup)
Unranked in Reputation Management
Guest Experience Management for Hotels to drive revenue and direct bookings
90% recommended by 18 hotels
More than 50% of Xperium’s reviews come from India.
What is Xperium?
Founded in 2014 | Headquarters in Gurgaon, Haryana | 20 employees
Xperium (formerly Repup) is a comprehensive guest experience management and review analytics platform designed specifically for hoteliers.
1. **AI Summary Reviews:** Xperium leverages advanced Natural Language Processing (NLP) and data mining technologies to aggregate and analyze online reviews from multiple platforms and languages into a single, intuitive dashboard.
2. **AI Summary Recommendations:** The platform provides actionable insights and personalized recommendations based on semantic analysis, helping hotels improve service quality and guest satisfaction.
3. **company writeup:** Xperium simplifies the complex task of managing online reviews by compiling vast amounts of review data into comprehensive reports. This enables hotel owners and managers to make informed business decisions quickly. By integrating cutting-edge technology, it enhances the overall operation and guest experience in the hospitality industry.
Capabilities
Xperium doesn’t have any benefits or use cases available
Features
Surveys & Feedback
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Channels
4/5 features
Admin & Settings
4/5 features
Xperium Reviews Summary
Ease of Use
4.5/5
Customer Support
4.7/5
ROI
4.7/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Xperium (formerly Repup) is the #19 most trending product in the Reputation Management category (out of 50) and the #878 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreXperium’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Xperium Pricing
Pricing Available By Request
Xperium has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare Xperium to Top Alternatives
Quickly and easily gather feedback from your guests and actively manage your online reputation
The better your reputation, the higher your revenue
Want to find out if Xperium is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
10
Using this tool for a long time - Love it!
General Manager from 100 to 199 room Bed & Breakfast & Inn in Bengaluru (India)
Verified
5 years ago
We've been using RepUp for more than three years, and we could not be happier. Their platform has helped us improve our TripAdvisor ranking considerably. We also use their email marketing automation tool, and have been able to create much better guest experiences with it, and drive loyalty as well.
India
India
General Manager
Large Hotel
10
Best Reputation Management Platform
Quality and Assurance Manager from 100 to 199 room Luxury Hotel in Tibubeneng (Bali)
Verified
5 years ago
I used to previously use TrustYou, but have switched to RepUp because I've found that RepUp's features allow me much more control over my property's reputation. Also, I feel like the benefits of the RepUp platform cannot be understated, including the single dasboard reply to many OTAs & review websites. The Customer Success team is extremel...
Bali
Bali
Quality and Assurance Manager
Large Hotel
9
Easy to collect reviews
Manager from Limited Service & Budget Hotel in (Indonesia)
Verified
5 years ago
Since using RepUp, we've had a lot of positive reviews. Earlier, it was very hard to collect reviews, and there was no proper process, but with the surveys and review collection process RepUp provides, it is very easy to collect reviews.
fast response on any query.
tools are easy to use.
help us to find review.
Indonesia
Indonesia
Manager
10
Great functionalities in an ORM software
Managing Director from 10 to 24 room Resort in Dongwe (Zanzibar Archipelago)
Verified
5 years ago
very good service and very good number of Trip Advisor reviews , we use the tablet to collect the surveys and is working well
Been using RepUp for a while now, and we're very happy with the varied functionalities that the platform has. From replying to reporting features, it really is an all-in-one solution for reputation. We've been able...
Zanzibar Archipelago
Zanzibar Archipelago
Managing Director
Small Hotel
10
Multiple people can oversee replying to reviews
IT Head from 50-74 room Bed & Breakfast & Inn in Bengaluru (India)
Verified
5 years ago
The ORM module can be used by multiple people which makes it easy to reply to reviews on the go, and helps because multiple people can oversee replying to reviews
India
India
IT Head
Medium Hotel
10
The Review Management module is great
General Manager from 25-49 room Boutique in Dona Paula (India)
Verified
5 years ago
Using RepUp's review management module has allowed us to review our rankings and see which are might need improvement. Replying to online reviews is also much easier with the single dashboard.
India
India
General Manager
Medium Hotel
10
Love the reporting features!
IT Manager from 100 to 199 room Boutique in Anand (India)
Verified
5 years ago
There are a lot of options to generate reports and charts based on real time data. I love this feature as it is very helpful when creating quaterly or yearly reports. I would suggest using this platform if you are looking for a complete hotel management solution
India
India
IT Manager
Large Hotel
10
Online review management benchmarking help set targets and review accomplishments
Operations Manager from 50-74 room Boutique in Dar es Salaam (Tanzania)
Verified
5 years ago
The review analysis report in RepUp's ORM system allows me to set a goal each month for our online reputation and score, and then constantly monitor quantitatively if we've reached our goals and targets that month for reputation or not. This feature helps me keep me and my team on track, and improve our service consistently.
Tanzania
Tanzania
Operations Manager
Medium Hotel
9
Repup's review feed is great
Marketing Manager from 50-74 room Boutique in Hyderabad (India)
Verified
5 years ago
The review feed is good to keep track of any new reviews that have been posted on any OTA or Review Site. Very helpful to read honest feedback and improve services
India
India
Marketing Manager
Medium Hotel
8
Repup's rating trend charts are good for review
General Manager from 50-74 room Bed & Breakfast & Inn in Somnath (India)
Verified
5 years ago
Seeing how the hotel has changed over the months in terms of ratings on different OTAs and review sites helps us know if we're doing better than previous months.
India
India
General Manager
Medium Hotel
- 1
- 2
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Xperium formerly Repup reputation management system helps hoteliers monitor and manage their online reputation. This automatically tracks and analyses customer feedback, reviews, ratings, and social media mentions, and allows hotel operators to respond to guest feedback quickly, improve customer service and identify areas for improvement.
Showing all answers to: "What does this product or service do well?"
Xperium formerly Repup reputation management system helps hoteliers monitor and manage their online reputation. This automatically tracks and analyses customer feedback, reviews, ratings, and social media mentions, and allows hotel operators to respond to guest feedback quickly, improve customer service and identify areas for improvement.
Question:
What differentiates this product or service from the competition?
Answer:
Xperium is unique in its ability to track, analyze and respond to guest feedback across multiple channels, such as social media, review sites, quickly and accurately. It also provides a comprehensive set of features that enable businesses to quickly identify and address customer complaints and issues, track customer sentiment and satisfaction levels, and optimize their online presence. Additionally, it offers a variety of custom reporting and visualization options, allowing businesses to quickly identify areas of improvement and take action.
Showing all answers to: "What differentiates this product or service from the competition?"
Xperium is unique in its ability to track, analyze and respond to guest feedback across multiple channels, such as social media, review sites, quickly and accurately. It also provides a comprehensive set of features that enable businesses to quickly identify and address customer complaints and issues, track customer sentiment and satisfaction levels, and optimize their online presence. Additionally, it offers a variety of custom reporting and visualization options, allowing businesses to quickly identify areas of improvement and take action.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Hotels can leverage Xperium’s offerings to improvise their overall service. It is a proven technology with a great support team. Be sure to browse their marketplace to see which products are available to help transform the way you run your hotel.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Hotels can leverage Xperium’s offerings to improvise their overall service. It is a proven technology with a great support team. Be sure to browse their marketplace to see which products are available to help transform the way you run your hotel.
Recommended by
Shantanu Tiwari
Manager Projects
@
mycloud Hospitality
Shantanu Tiwari
Manager Projects
@
mycloud Hospitality
Are you a consultant or vendor that recommends Xperium?
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Xperium Integrations
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Support
Unverified
Xperium has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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4.8 (180 REVIEWS)
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