HelloShift

HelloShift (Guest Engagement)

Guest Messaging Platforms

58 reviews
Go to profile

HotelTechScore

96
  • Based in San Francisco (United States)
  • Founded in 2014
  • 3 employees on Linkedin

User Ratings

  • Likelihood to Recommend
    93%
    (Based on 58 reviews)
  • Ease of Use
    4.7
    (Based on 58 reviews)
  • Return on Investment (ROI)
    4.8
    (Based on 58 reviews)
  • Customer Support
    4.8
    (Based on 58 reviews)
  • Implementation
    4.7
    (Based on 58 reviews)

Features & Services

  • Mobile Friendly
  • Team Chat
  • Guest History
  • Photo Sharing
  • Secured Data Protection
  • SMS text messaging
  • Analytics dashboard
  • Open API
  • Mobile App
  • Facebook Messenger Integration
  • Chatbot
  • Whatsapp Integration
  • Desktop App (non-web based)
  • Automated Replies
  • Message Routing

Reviews

Most Recent

General Manager from Boutique hotel
This is a great tool! We love it. Read full review

Most Positive

Front Desk Agent from Boutique hotel
Easy communication between departments with HelloShift Read full review

Most Critical

Front Desk Supervisor from Branded
HelloShift is very efficient Read full review

References

Dimitar Stanev Director of Operations Engage Hospitality

HelloShift is the best thing that can happen to any hotel.

Milan Patel Owner Candlewood Suites Orange County/Irvine East

Guest interactions are inherently stressful - you never want a problem to turn into a negative review. HelloSh...

Elizabeth Brooke Innkeeper The Provincetown Hotel

Incorporating HelloShift into our daily operations has taken us to the next level. Guests are sent a text on t...


    

Integrates with

Property Management Systems (PMS) (2) Marketplaces & Integrators (1)
User Breakdown
By chainscale
  • Economy
    19%
  • Midscale
    31%
  • Upscale
    31%
  • Luxury
    18%
By brand vs. independent
  • Independent
    53%
  • Brand
    47%
By property type
  • Airport/ conference
    1%
  • Bed & Breakfast
    5%
  • Boutique hotel
    22%
  • Branded
    4%
  • Budget Property
    0%
  • Casino
    5%
  • City Center Hotel
    1%
  • Extended Stay
    12%
  • Hostel
    6%
  • Limited Service
    5%
  • Motel
    1%
  • Other
    17%
  • Resort
    9%
  • Vacation Rental
    11%
  • Villas
    0%
By experience level
  • < 4 years
    36%
  • 5-8 years
    29%
  • 9+ years
    34%

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
Less than $3/room/month