Easily communicate with hotel guests at scale
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Enhance team collaboration with real-time messaging, task sharing, and centralized updates across departments.
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HelloShift (Guest)
4.6 (120 REVIEWS)
Ranked 12 (out of 70) in Guest Messaging Software
Digitize your hotel with Guest Messaging, Contactless Checkin, Webchat, Staff Collaboration, and Housekeeping in one app.
93% recommended by 110 hotels
HelloShift (Guest) Alternatives
Not sure if HelloShift is right for your hotel? Here are similar Guest Messaging Software vendors that could be a good fit for your hotel:
Capabilities
HelloShift doesn’t have any benefits or use cases available
Features
Unified Inbox
Multi-Channel
Automation
Upselling & Ancillaries
Task & Request Management
Surveys & Feedback
Reporting & Analytics
Compliance & Privacy
Digital Registration & Check-in
Pre-Stay
In-Stay & Post Stay
Back-Office
Artificial Intelligence
Recommended by
Achievements
This vendor's trending score is rising, HelloShift (Guest) is the #17 most trending product in the Guest Messaging Software category (out of 70) and the #784 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHelloShift has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Pricing Available By Request
HelloShift has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare HelloShift to Top Alternatives
Easily communicate with hotel guests at scale
An AI-based omni channel communication center
More Communication, Less Confusion
Popularity by Segment
Size
4 | Small (10-24 room)
40 | Medium (25-74 room)
114 | Large (75-199 room)
48 | X-Large (200+ room)
Country
196 | United States of America
4 | Singapore
4 | New Zealand
2 | Mexico
2 | Belize
1 | Nigeria
1 | United Kingdom
1 | Bahamas
Type
109 | Boutiques
95 | Branded Hotels
74 | Bed & Breakfast & Inns
67 | City Center Hotels
54 | Resorts
49 | Airport/Conference Hotels
46 | Luxury Hotels
44 | Limited Service & Budget Hotels
17 | Extended Stay & Serviced Apartments
17 | Motels
11 | Vacation Rentals & Villas
7 | Casinos
5 | Hostels
1 | RV Parks & Campgrounds
Region
198 | North America
4 | Asia Pacific
4 | Oceania
3 | Central America
1 | Europe
1 | Africa
Category
182 | Staff Collaboration Tools
120 | Guest Messaging Software
59 | Hotel Chatbots
21 | Housekeeping Software
Hotelier Rating
Hoteliers like HelloShift for its transformative impact on guest communication and staff collaboration. Reviews indicate the tool has significantly boosted accountability across departments, reducing face-to-face interactions and saving time. Unique features like guest text interface, task assignment, and instant notifications enhance the overall guest experience and operational efficiency. Some areas of improvement include the mobile app usability and real-time updates, but its versatility and modern design make it a valuable asset in increasing revenue, decreasing costs, and improving guest satisfaction.
AI-generated from the text of customer reviews
Looking for specific info?
Amazing Product
Group Sales & Service Manager from 100 to 199 room Resort in Folly Beach (United States of America)
Brilliant tool
Front Desk from 100 to 199 room Boutique in Phippsburg (United States of America)
It's very user friendly
from 100 to 199 room Resort in Folly Beach (United States of America)
Easy communication amongst employees/guests
from 25-49 room Boutique in Coeur d'Alene (United States of America)
Great Service For Hotel Staff
General Manager from 75-99 room Bed & Breakfast & Inn in Wildwood (United States of America)
All inclusive web app
from 25-49 room Bed & Breakfast & Inn in Hopkins (Belize)
Easy to navigate and be Efficient
from 50-74 room Bed & Breakfast & Inn in Daytona Beach (United States of America)
Love it
from 50-74 room Boutique in Chico (United States of America)
It is an ok system
Manager from 25-49 room Boutique in Valle (United States of America)
Fast Communication Service-
from 25-49 room Bed & Breakfast & Inn in Hopkins (Belize)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
HelloShift communicates in between Departments of the hotel, providing a fast and effective way of communicating, putting the user experience at its core. Its guest-centric approach also relieves the hotel from all manual tasks so they can focus on the guest experience.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
HelloShift's integrated messaging platform puts all messaging and collaboration together in one place where they can be searched, viewed, and acted upon in a collaborative way by the entire hotel team.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
With HelloShift, hotels will see an immediate improvement of the way they are communicating between Departments. The Communication becomes clear and easy to share which takes away stress for the teams and gives a more seamless experience to the guest.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
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HelloShift has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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