Ranked 7 (out of 57) in Guest Messaging Software
Guest Messaging Software
Digitize your hotel with Staff Collaboration, Guest Messaging, WebChat, and Housekeeping in one app....
Ranked #7 out of 57 in Guest Messaging Software
HelloShift has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn moreDigitize your hotel to meet the new normal. HelloShift's multi-channel Guest Messaging is a fan favorite with a simple integrated interface that feels like social media with automated messaging (pre-stay, in-stay, post-stay), bulk messages, snippets, AI assistance with intent detection, digital signatures, and more. Because digital hotels are more than Guest Messaging, HelloShift also offers Staff...
Face the new era of contactless hospitality and staffing shortages with confidence. Digitize your hotel with Staff Collaboration, Guest Messaging, WebChat, Hous...
93% recommend
General Manager from Branded Hotels in Phoenix (United States)
It was very easy to migrate into, and the on-boarding experience was simple as well. Took less than a day to get everything up and running, and staff were able to communicate back and forth with very little training. It ...
Front Desk Supervisor from Vacation Rentals & Villas in San Francisco (United States)
I love that I can communicate with my guests worldwide and they don't have to call long distance and get charged for calling to ask questions. Also, this has helped the hotel get more feedback and gives us a way to know ...
Front Office Manager from City Center Hotels in San Jose (United States)
The familiar interface. It’s ease of use. An accessible and friendly team. Always willing to help on what already is a fantastic product.
What does this product or service do well?
HelloShift does a really good job keeping everything together in threads. A single user, or team, has a feed where they can see assigned tasks or related "posts". Communicating with guests via SMS, Whatsapp, or Email is simple in HelloShift. Assign tasks automatically or manually while communicat...
by CASEY WARD (CLOUDBEDS) on December 09, 2021
See more answers (2)What differentiates this product or service from the competition?
The user experience is what differentiates HelloShift from the competition. If you have ever used a social media platform like LinkedIn or Facebook, you will understand HelloShift. I was able to quickly grasp how to use the system. For example, " @housekeeping room #102 needs more towels ".
by CASEY WARD (CLOUDBEDS) on December 09, 2021
See more answers (2)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Consider using HelloShift to consolidate your housekeeping, task management, maintenance, checklist, lost & found, guest mail, registration card, and even guest/internal communication needs. There may be more they can do for your property.
by CASEY WARD (CLOUDBEDS) on December 09, 2021
See more answers (2)
HelloShift is the best thing that can happen to any hotel.
Guest interactions are inherently stressful - you never want a problem to turn into a negative review. HelloShift truly makes staff communication easier and takes away a lot of my stress. My team is a...
August 20, 2021
Group Sales & Service Manager from Resorts in Folly Beach (United States of America)
This tool has made us able to hold our staff accountable on day to day task. This also helps with communication to the guests! We have been able to make this accessible on everyone devices they use daily ...
This is a long shot but I believe it would be so cool to have like a tracker when you are requesting additional items (towels, soaps, rollaway bed, etc). The tracker could have request received, in the wo...
August 18, 2021
Front Desk from Resorts in Phippsburg (United States of America)
This is the most user friendly tool we have ever used at our Resort. I can not imagine work without HelloShift. This has changed the communication game. This saves time with ever aspect of the day to day ...
Maybe if you could integrate a way to order services or food directly through the app. To make booking appt and reservations easier for guests.
August 17, 2021
It's very easy to communicate with guests. It's a great way to share information with co-workers as well. Super eary
I think it's easy to use. I don't see any problems with it as of yet. It is easy to log into and out of .
August 15, 2021
General Manager from Motels in Tucson (United States of America)
I love how easy the website is to use. I also love how it opens up communication between all staff members at our hotel property.
I think the only thing missing is an option to delete posts that were made by mistake or are not correct. If not for everyone at least for admin. I also think completed tasks should disappear or be archiv...
August 15, 2021
I like that HelloShift Prevents any potential issues with upcoming reservations. Guests feel important and that their needs are being met.
The search bar section doesn't find key words in the wiki, instead brings up old conversations with guests. A wiki search bar would be nice.
August 13, 2021
Its easy to use and easy to communicate, well done on creating this app. Couldnt do without it.amazing platform. Kudos
Nothing I would say, everything is how it should be, maybe a phone app will be good and better interface. But all in all great work
The Hotelier's Guide to Text and Chat: How to use modern messaging to increase guest satisfaction and direct bookings.
Front Desk Agent from Other in San Francisco (United States)
Helloshift is easily accessible across all departments. I like how easily it makes to pass on task among different shifts as well.