HelloShift (Guest)

4.6 (120 REVIEWS)

HTR Score icon
HT Score  
26 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Digitize your hotel with Guest Messaging, Contactless Checkin, Webchat, Staff Collaboration, and Housekeeping in one app.

More than 50% of HelloShift’s reviews come from United States of America.

Ratings Summary

4.6
Excellent
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.7/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, HelloShift (Guest) is the #21 most trending product in the Guest Messaging Software category (out of 66) and the #794 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

HelloShift has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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26 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About HelloShift (Guest)
Founded in 2014 | Headquarters in San Francisco (United States) | 3 employees
Digitize your hotel to meet the new normal. HelloShift's multi-channel Guest Messaging is a fan favorite with a simple integrated interface that feels like social media with automated messaging (pre-stay, in-stay, post-stay), bulk messages, snippets, AI assistance with intent detection, digital signatures, and more. Because digital hotels are more than Guest Messaging, HelloShift also offers Staff Collaboration and Housekeeping. WebChat is included with all subscriptions.

Capabilities

profile-empty-state.svg

HelloShift doesn’t have any benefits or use cases available

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Pricing

Pricing Available By Request

HelloShift has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

4 | Small (10-24 room)

39 | Medium (25-74 room)

118 | Large (75-199 room)

44 | X-Large (200+ room)

Country

197 | United States of America

4 | Singapore

4 | New Zealand

2 | Mexico

2 | Belize

1 | Nigeria

1 | Puerto Rico

1 | United Kingdom

Type

107 | Boutiques

92 | Branded Hotels

61 | City Center Hotels

58 | Bed & Breakfast & Inns

42 | Luxury Hotels

39 | Resorts

37 | Airport/Conference Hotels

32 | Limited Service & Budget Hotels

17 | Motels

16 | Extended Stay & Serviced Apartments

10 | Vacation Rentals & Villas

5 | Casinos

5 | Hostels

1 | RV Parks & Campgrounds

Region

199 | North America

4 | Asia Pacific

4 | Oceania

3 | Central America

1 | Europe

1 | Africa

Category

182 | Staff Collaboration Tools

120 | Guest Messaging Software

59 | Hotel Chatbots

21 | Housekeeping Software

Hotelier Rating

Excellent
171
Very Good
21
Average
14
Poor
7
Terrible
0

Property Size

  • Small (4)
  • Medium (39)
  • Large (118)
  • X-Large (44)

Country

  • United States of America
    United States of America
    (197)
  • Singapore
    Singapore
    (4)
  • New Zealand
    New Zealand
    (4)
  • Mexico
    Mexico
    (2)
  • Belize
    Belize
    (2)
  • Nigeria
    Nigeria
    (1)
  • Puerto Rico
    Puerto Rico
    (1)
  • United Kingdom
    United Kingdom
    (1)

Region

  • North America
    North America
    (199)
  • Europe
    Europe
    (1)
  • Asia Pacific
    Asia Pacific
    (4)
  • Oceania
    Oceania
    (4)
  • Central America
    Central America
    (3)
  • Africa
    Africa
    (1)

Hoteliers say

NEW AI Review summary

Hoteliers like HelloShift for its transformative impact on guest communication and staff collaboration. Reviews indicate the tool has significantly boosted accountability across departments, reducing face-to-face interactions and saving time. Unique features like guest text interface, task assignment, and instant notifications enhance the overall guest experience and operational efficiency. Some areas of improvement include the mobile app usability and real-time updates, but its versatility and modern design make it a valuable asset in increasing revenue, decreasing costs, and improving guest satisfaction.

AI-generated from the text of customer reviews

Guest Communication
Task Management
Mobile App Usability
Customization and Flexibility
Support and Training
Real-Time Notifications
Guest Engagement Tools
Search Functionality
Integration with PMS
Reporting and Analytics
10

Amazing Product

Group Sales & Service Manager from 100 to 199 room Resort in Folly Beach (United States of America)

Verified
2 years ago
This tool has made us able to hold our staff accountable on day to day task. This also helps with communication to the guests! We have been able to make this accessible on everyone devices they use daily which increases the communication levels with staff and customers!
Country United States of America
Group Sales & Service Manager
Large Hotel
10

Brilliant tool

Front Desk from 100 to 199 room Boutique in Phippsburg (United States of America)

Verified
2 years ago
This is the most user friendly tool we have ever used at our Resort. I can not imagine work without HelloShift. This has changed the communication game. This saves time with ever aspect of the day to day workings.
Country United States of America
Front Desk
Large Hotel
7

It's very user friendly

from 100 to 199 room Resort in Folly Beach (United States of America)

Verified
2 years ago
It's very easy to communicate with guests. It's a great way to share information with co-workers as well. Super eary
Country United States of America
Large Hotel
10

Easy communication amongst employees/guests

from 25-49 room in Coeur d'Alene (United States of America)

Verified
2 years ago
I like that HelloShift Prevents any potential issues with upcoming reservations. Guests feel important and that their needs are being met.
Country United States of America
Medium Hotel
10

Great Service For Hotel Staff

General Manager from 50-74 room Bed & Breakfast & Inn in Tucson (United States of America)

Verified
2 years ago
I love how easy the website is to use. I also love how it opens up communication between all staff members at our hotel property.
Country United States of America
General Manager
Medium Hotel
10

All inclusive web app

from 25-49 room Boutique in Hopkins, Stann Creek (Belize)

Verified
2 years ago
* Personable- there is always someone there to answer the questions or solve problems in a rather quick time frame. * Reliable- makes communicating with staff as well as customers an ease and the notification allows that we never miss a chat. *Accessibility- being a web service we are not limited by where we can access the app. nor are...
Country Belize
Medium Hotel
10

Easy to navigate and be Efficient

from 50-74 room Bed & Breakfast & Inn in Daytona Beach (United States of America)

Verified
2 years ago
Hello shift is very simple and straightforward it’s easy to navigate due to the simple layout. I never experience any issues it’s a great tool to keep us updated as a team.
Country United States of America
Medium Hotel
10

Love it

from 50-74 room Boutique in Chico (United States of America)

Verified
2 years ago
- Great cross-shift communicator - private messages and tasks very useful - app well designed - Very user friendly and a lot of the tools help out, even if not used every single day. -I love the reviews being posted on there!
Country United States of America
Medium Hotel
4

It is an ok system

Manager from 25-49 room Boutique in Williams (United States of America)

Verified
2 years ago
Ability to communicate with guest fast and effectively. I like the ability to put task in for my staff and they can see it and take care of the issues with out having to talk face to face.
Country United States of America
Manager
Medium Hotel
9

Fast Communication Service-

from 25-49 room Boutique in Hopkins, Stann Creek (Belize)

Verified
2 years ago
-Minimize face to face contact with guest and staff -Quick way to send & receive messages -It can be downloaded to my phone as an App so I can monitor/ respond when necessary.
Country Belize
Medium Hotel
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

HelloShift communicates in between Departments of the hotel, providing a fast and effective way of communicating, putting the user experience at its core. Its guest-centric approach also relieves the hotel from all manual tasks so they can focus on the guest experience.

Question:

What differentiates this product or service from the competition?

Answer:

HelloShift's integrated messaging platform puts all messaging and collaboration together in one place where they can be searched, viewed, and acted upon in a collaborative way by the entire hotel team.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

With HelloShift, hotels will see an immediate improvement of the way they are communicating between Departments. The Communication becomes clear and easy to share which takes away stress for the teams and gives a more seamless experience to the guest.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
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Eva Fayemi Partner Manager @ Mews Systems
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CASEY WARD PRODUCT MARKETING MANAGER @ CLOUDBEDS
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Audrey MacRae VP @ Maestro PMS
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Eva Fayemi Partner Manager @ Mews Systems
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CASEY WARD PRODUCT MARKETING MANAGER @ CLOUDBEDS
RecommendationAvatar
Audrey MacRae VP @ Maestro PMS
Are you a consultant or vendor that recommends HelloShift? Leave a recommendation

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Support

Verified Support

HelloShift has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

View Support Certification

Help Center

Product Updates

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

93%

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