HelloShift (Guest)

Ranked 7 (out of 57) in Guest Messaging Software

Guest Messaging Software

Digitize your hotel with Staff Collaboration, Guest Messaging, WebChat, and Housekeeping in one app....

Ratings Snapshot

Certificate of Excellence
Read 122 reviews
93%
Recommend
HTR Score icon
HT SCORE
82 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Reviews Summary

Ranked #7 out of 57 in Guest Messaging Software

Ease of Use
4.7/5
ROI
4.7/5
Implementation
4.7/5
Customer Support
4.6/5
Verified Customer Support

HelloShift has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Boutiques 45 verified reviews
    94%
  • Branded Hotels 14 verified reviews
    94%
  • Luxury Hotels 12 verified reviews
    83%
  • Resorts 6 verified reviews
    90%
  • Vacation Rentals & Villas 5 verified reviews
    76%
  • Extended Stay & Serviced Apartments 5 verified reviews
    100%
  • City Center Hotels 4 verified reviews
    80%
  • company.hotel_type_standart 4 verified reviews
    98%
  • Bed & Breakfast & Inns 4 verified reviews
    98%
  • Limited Service & Budget Hotels 3 verified reviews
    100%
  • Motels 3 verified reviews
    100%
  • Hostels 2 verified reviews
    100%
  • Airport/Conference Hotels 1 verified reviews
    100%

HelloShift (Guest) Overview

HelloShift (Guest) Overview

Digitize your hotel to meet the new normal. HelloShift's multi-channel Guest Messaging is a fan favorite with a simple integrated interface that feels like social media with automated messaging (pre-stay, in-stay, post-stay), bulk messages, snippets, AI assistance with intent detection, digital signatures, and more. Because digital hotels are more than Guest Messaging, HelloShift also offers Staff...

About HelloShift View website

Founded in 2014 | Headquarters in San Francisco United States | 3 employees

Face the new era of contactless hospitality and staffing shortages with confidence. Digitize your hotel with Staff Collaboration, Guest Messaging, WebChat, Hous...

Other Products by HelloShift

Integrates with

  • Property Management Systems
  • Hotel Management Software
  • Marketplaces & Integrators
Browse integrations (26 verified)

What customers love about HelloShift (Guest)

Like 93% recommend

Front Desk Agent from Other in San Francisco (United States)

Helloshift is easily accessible across all departments. I like how easily it makes to pass on task among different shifts as well.

General Manager from Branded Hotels in Phoenix (United States)

It was very easy to migrate into, and the on-boarding experience was simple as well. Took less than a day to get everything up and running, and staff were able to communicate back and forth with very little training. It ...

Front Desk Supervisor from Vacation Rentals & Villas in San Francisco (United States)

I love that I can communicate with my guests worldwide and they don't have to call long distance and get charged for calling to ask questions. Also, this has helped the hotel get more feedback and gives us a way to know ...

Front Office Manager from City Center Hotels in San Jose (United States)

The familiar interface. It’s ease of use. An accessible and friendly team. Always willing to help on what already is a fantastic product.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

HelloShift does a really good job keeping everything together in threads. A single user, or team, has a feed where they can see assigned tasks or related "posts". Communicating with guests via SMS, Whatsapp, or Email is simple in HelloShift. Assign tasks automatically or manually while communicat...

by CASEY WARD (CLOUDBEDS) on December 09, 2021

See more answers (2)
Question:

What differentiates this product or service from the competition?

Answer:

The user experience is what differentiates HelloShift from the competition. If you have ever used a social media platform like LinkedIn or Facebook, you will understand HelloShift. I was able to quickly grasp how to use the system. For example, " @housekeeping room #102 needs more towels ".

by CASEY WARD (CLOUDBEDS) on December 09, 2021

See more answers (2)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Consider using HelloShift to consolidate your housekeeping, task management, maintenance, checklist, lost & found, guest mail, registration card, and even guest/internal communication needs. There may be more they can do for your property.

by CASEY WARD (CLOUDBEDS) on December 09, 2021

See more answers (2)
User avatar image User avatar image User avatar image
Recommended by

Features

Surveys & Feedback

4/5 features

Compliance & Privacy

4/5 features

Automation

4/5 features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Want to go behind the scenes and see how HelloShift (Guest) works?

Clients & references

References & testimonials

Testimonial avatar
HelloShift is the best thing that can happen to any hotel.
Dimitar Stanev Director of Operations at the Engage Hospitality
Testimonial avatar
Guest interactions are inherently stressful - you never want a problem to turn into a negative review. HelloShift truly makes staff communication easier and takes away a lot of my stress. My team is a...
Milan Patel Owner at the Candlewood Suites Orange County/Irvine East

Featured partners

Brand image
Brand image
Brand image
Brand image

Awards & Certifications

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Belize
  • Nigeria
  • Puerto Rico
  • New Zealand

122 Verified HelloShift Reviews

Likelihood to Recommend
Filter by property type
Filter by geography

August 20, 2021

HelloShift (Guest) Review: Amazing Product

Group Sales & Service Manager from Resorts in Folly Beach (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

This tool has made us able to hold our staff accountable on day to day task. This also helps with communication to the guests! We have been able to make this accessible on everyone devices they use daily ...

What do you dislike or think could be improved?

This is a long shot but I believe it would be so cool to have like a tracker when you are requesting additional items (towels, soaps, rollaway bed, etc). The tracker could have request received, in the wo...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

August 18, 2021

HelloShift (Guest) Review: Brilliant tool

Front Desk from Resorts in Phippsburg (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

This is the most user friendly tool we have ever used at our Resort. I can not imagine work without HelloShift. This has changed the communication game. This saves time with ever aspect of the day to day ...

What do you dislike or think could be improved?

Maybe if you could integrate a way to order services or food directly through the app. To make booking appt and reservations easier for guests.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

August 17, 2021

HelloShift (Guest) Review: It's very user friendly

Recommend 7/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

It's very easy to communicate with guests. It's a great way to share information with co-workers as well. Super eary

What do you dislike or think could be improved?

I think it's easy to use. I don't see any problems with it as of yet. It is easy to log into and out of .

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

August 15, 2021

HelloShift (Guest) Review: Great Service For Hotel Staff

General Manager from Motels in Tucson (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I love how easy the website is to use. I also love how it opens up communication between all staff members at our hotel property.

What do you dislike or think could be improved?

I think the only thing missing is an option to delete posts that were made by mistake or are not correct. If not for everyone at least for admin. I also think completed tasks should disappear or be archiv...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

August 15, 2021

HelloShift (Guest) Review: Easy communication amongst employees/guests

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I like that HelloShift Prevents any potential issues with upcoming reservations. Guests feel important and that their needs are being met.

What do you dislike or think could be improved?

The search bar section doesn't find key words in the wiki, instead brings up old conversations with guests. A wiki search bar would be nice.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

August 13, 2021

HelloShift (Guest) Review: Great hotel support

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Its easy to use and easy to communicate, well done on creating this app. Couldnt do without it.amazing platform. Kudos

What do you dislike or think could be improved?

Nothing I would say, everything is how it should be, maybe a phone app will be good and better interface. But all in all great work

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
Less than $3/room/month