HEXA vs. Volo:
Which Is Right for You?

The Decision

When choosing an in-room hotel tablet, your team must consider not only the core functionality but also support, integrations, and hotel-specific features. HEXA aims to provide a cost-effective, tech-driven solution primarily focused on delivering digital content, while Volo offers a feature-rich platform that enhances guest engagement and operational efficiency. With Volo’s recent surge in reviews and high ratings, it clearly dominates in terms of current customer satisfaction and trust. But which product best aligns with your hotel’s needs?

Are you prioritizing a robust, feature-heavy platform with proven guest satisfaction? Or are you looking for a straightforward, budget-friendly solution? Here’s how HEXA and Volo stack up.

Is HEXA or Volo Better for Hotels?

HEXA is a small, established player founded in 2007, focusing on custom electronic solutions for hotels, restaurants, and other hospitality venues. It boasts a long history but has no recent reviews or active user feedback, which makes assessing current performance difficult. Conversely, Volo, established in 2016, has accumulated 78 reviews, with 11 from the last six months, reflecting recent user experiences that confirm its high satisfaction levels—an important factor in your decision-making process.

While HEXA’s offerings are tailored to electronics and electronics-based solutions, they lack detailed in-system features and integration data. Volo, on the other hand, provides a comprehensive suite of 33 features, including digital directories, guest messaging, in-room dining, and integrations with multiple PMS and POS systems. This extensive feature set, combined with recent positive reviews, makes Volo the more relevant choice for hotels seeking a versatile, guest-centric platform.

So, should you choose HEXA’s electronics expertise with limited software features or Volo’s interactive, feature-rich platform? The answer hinges on your hotel’s operational goals and guest engagement priorities.

HEXA vs Volo: Which Should Your Hotel Choose?

If your hotel needs a straightforward, cost-effective in-room solution primarily aimed at providing digital content without extensive interactivity or automation, HEXA might be suitable. It’s ideal for properties that want a branded, electronics-based solution without the complexity of software features or integrations.

However, if your hotel aims to significantly enhance guest experience, increase operational efficiency, and drive revenue through features like digital menus, messaging, and local guides, Volo is the clear winner. Its 33 features support a wide range of guest services, and the recent reviews show a high likelihood (97%) of recommendation, with a 4.89/5 overall rating based on 78 reviews. Volo’s active support and recent updates make it a more reliable choice for modern hotels.

In summary, for hotels seeking a feature-rich, well-supported platform with recent positive feedback, Volo is the better choice. HEXA may suit hotels with minimal technology needs and a focus on electronics rather than software features.

Is HEXA or Volo Easier to Use?

Volo’s user interface garners a 4.85/5 ease of use rating, with many reviewers mentioning its intuitive, straightforward navigation. The onboarding process is rated 4.62/5, with hotels reporting minimal staff training required and high guest satisfaction with the system. Reviewers consistently say that Volo’s tablets are friendly for guests of all ages, with comments like “Very user-friendly and easy to navigate” and “Guests appreciate the simple interface.”

In contrast, HEXA’s user ratings are unavailable, and there are no recent reviews to gauge its current ease of use. Given the lack of recent feedback, we can’t confirm how user-friendly HEXA’s solution is today.

Edge: Volo.

Which Has Better Features: HEXA or Volo?

Volo offers 33 features, including digital directories, late checkout, digital menus, local guides, group offerings, secured web browsing, guest messaging, in-room dining, spa modules, multi-currency, multilingual options, hotel facilities integrations, loyalty programs, and video concierge. Many of these features are absent in HEXA, which does not list any comparable capabilities.

HEXA focuses on electronics solutions without dedicated software features, making it a less versatile option for hotels seeking comprehensive guest engagement tools. When comparing the number of features, Volo clearly leads.

Edge: Volo.

Which Has Better Customer Support: HEXA or Volo?

Volo’s support ratings are high, with a 4.89/5 rating and recent reviews emphasizing their responsiveness and proactive troubleshooting. One review states, “Volo’s team is always available 24/7 to troubleshoot,” confirming strong ongoing support.

HEXA’s customer support ratings are unavailable, and with no recent reviews, it’s difficult to assess current support quality. Based on available data, Volo’s support clearly stands out.

Edge: Volo.

Which Has More Integrations: HEXA or Volo?

Volo integrates with 22 verified partners, including popular PMS and POS systems like WebRezPro, Stayntouch, RoomKey PMS, and Oracle Hospitality. These integrations enable smoother operations and easier data sharing.

HEXA reports no verified partners, which limits its ability to connect with existing hotel systems and reduces its appeal for hotels seeking seamless integration. The breadth and recent support for integrations favor Volo.

Edge: Volo.

Which Do Hoteliers Rate Higher: HEXA or Volo?

With 78 reviews, Volo maintains a 4.89/5 overall rating, with recent reviews emphasizing its impact on guest satisfaction and operational efficiency. Hotels across various segments, notably boutique hotels and resorts, rate Volo highly, often highlighting improved guest interactions and staff efficiency.

HEXA has no recent reviews or ratings available, making it impossible to gauge current hotel satisfaction. Based on recent user feedback, Volo is clearly rated higher.

Edge: Volo.

How Much Do HEXA and Volo Cost?

HEXA’s pricing details are unavailable, which suggests it may be a custom or enterprise-level solution without transparent pricing. Volo charges a base price of $1,200, with no additional implementation fees, but its subscription model is not specified beyond the initial cost.

For precise budget planning, vendors should clarify their ongoing costs, but Volo’s transparent base price makes it easier to evaluate relative value.

What Type of Hotel Should Use HEXA?

• Hotels that prefer a hardware-based approach with electronic devices for simple guest communication.
• Properties seeking a cost-effective, non-software solution focused on electronics.
• Hotels wanting customization but without extensive guest engagement features.
• Properties in markets where advanced integrations aren’t critical.
• Not ideal if your hotel needs dynamic digital content, guest interaction features, or automation.

What Type of Hotel Should Use Volo?

• Hotels prioritizing guest engagement through interactive tablets with a broad feature set.
• Properties seeking to boost revenue with in-room ordering and upselling capabilities.
• Hotels aiming for operational efficiency via guest messaging, digital directories, and local guides.
• Properties wanting robust integrations with PMS, POS, and third-party systems.
• Hotels that value recent support and user reviews demonstrating high satisfaction.
• Not ideal if your hotel prefers minimal technology or has a very limited budget.

Volo vs HEXA: The Bottom Line for Hotels

The core difference is that Volo offers a feature-rich platform with high support levels and recent positive reviews, while HEXA presents a minimal, electronics-driven solution with no recent feedback. Volo’s 33 features and recent reviews make it the go-to choice for hotels wanting to modernize guest interactions and operational processes.

If your hotel needs a flexible, comprehensive in-room tablet platform with proven support, choose Volo. Its broad integration capabilities and high user ratings outshine HEXA’s limited offering.

Choose HEXA only if your hotel’s focus is on electronics hardware without the need for extensive guest-facing features or system integrations. For most hotels seeking a modern, engaging guest experience, Volo provides a clear, reliable advantage.