Volo

4.8 (90 REVIEWS)

HTR Score icon
HT Score  
92 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Dang, Chris, Tom + 16 more experts recommend Volo

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Ranked 3 (out of 26) in In-Room Hotel Tablets

2025 Finalist HotelTechAwards

Hoteliers voted Volo as the #3 In-Room Hotel Tablets provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Engage and delight your guests with touchscreen access to all of your amenities.

Bell avatar Bell - AI powered product analyst

I analyzed all of Volo’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Volo for its ability to enhance guest satisfaction through in-room tablets that provide seamless access to services such as dining, entertainment, and local recommendations. This technology aligns with hotel goals of improving customer experience and increasing revenue by attracting repeat guests. Some reviews note the system occasionally faces connectivity issues, but the Volo team is responsive in addressing such scenarios.

What Types of Hotels Volo is Popular For

Size

8 | X-Small (1-9 room)

22 | Small (10-24 room)

20 | Mid-Sized (25-74 room)

34 | Large (75-199 room)

3 | X-Large (200+ room)

Country

78 | United States of America

7 | Canada

1 | Italy

1 | Thailand

Type

55 | Boutiques

39 | Luxury Hotels

30 | Bed & Breakfast & Inns

30 | Resorts

20 | Branded Hotels

13 | Airport/Conference Hotels

9 | Extended Stay & Serviced Apartments

8 | City Center Hotels

8 | Limited Service & Budget Hotels

5 | Casinos

5 | Hostels

5 | RV Parks & Campgrounds

4 | Motels

4 | Vacation Rentals & Villas

Region

85 | North America

1 | Europe

1 | Asia Pacific

Category

90 | In-Room Hotel Tablets

What is Volo?

Founded in 2016 | Headquarters in Austin, TX | 15 employees
Volo is an in-room tablet solution designed for hotels. This platform enhances guest interaction by providing interactive, touchscreen access to all hotel amenities. Hotels benefit from Volo’s ability to automate guest services, such as room service requests and information updates, which significantly improve operational efficiency and reduce costs. Volo’s adaptability allows it to fit seamlessly into specific property needs, minimizing operational burdens. Volo also boosts revenue through up-sells and cross-sells of food, beverages, and other amenities. Its real-time service recovery enhances guest satisfaction, while push notifications can promote special offers or direct bookings, further driving profitability. In essence, Volo transforms guest engagement into tangible value, making operations smoother and guest experiences richer.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Volo products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Volo

FAQs

Capabilities

profile-empty-state.svg

Volo doesn’t have any benefits or use cases available

Features

Content & Information

4/5 features

Messaging & Communication

4/5 features

Request Management

4/5 features

Upselling & Offers

4/5 features

Guest Profiles

4/5 features

Volo Reviews Summary

4.8
Excellent
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Volo is the #1 most trending product in the In-Room Hotel Tablets category (out of 26) and the #28 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Volo’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Volo as the #3 In-Room Hotel Tablets provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
92 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Volo Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Volo Average Volo

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0

Success Stories

2

References

9

Featured Customers

Volo Case Studies

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Volo doesn’t have any case studies available

Volo Reviews

Hotelier Rating

Excellent
85
Very Good
2
Average
3
Poor
0
Terrible
0

Property Size

  • X-Small (8)
  • Small (22)
  • Mid-Sized (20)
  • Large (34)
  • X-Large (3)

Country

  • United States of America
    United States of America
    (78)
  • Canada
    Canada
    (7)
  • Italy
    Italy
    (1)
  • Thailand
    Thailand
    (1)

Region

  • North America
    North America
    (85)
  • Europe
    Europe
    (1)
  • Asia Pacific
    Asia Pacific
    (1)
10

In room iPads

Manager from 5 to 9 room Bed & Breakfast & Inn in Colorado Springs (United States of America)

Verified
4 months ago
The guests love having a device to use for entertainment while they're here for therapy. It keeps them entertained while they are in their rooms.
Country United States of America
Manager
X-Small Hotel
10

Love the tablet system

from 10 to 24 room Bed & Breakfast & Inn in Fish Creek (United States of America)

Verified
5 months ago
We can make requests for new options and they figure out a way to make it work- and quickly.
Country United States of America
Small Hotel
9

Don’t hesitate to work with VOLO

Manager from 10 to 24 room Bed & Breakfast & Inn in Fish Creek (United States of America)

Verified
5 months ago
This system has been a game changer and life saver for us in these uncertain times. It has given us the ability to minimize the time “needed” to be spent with customers and given us more time we get to spend with customers. - very responsive - Innovative - available - customizable
Country United States of America
Manager
Small Hotel
10

Fantastic Guest Experience and Operator Support

from 200 to 499 room Bed & Breakfast & Inn in Mescalero (United States of America)

Verified
6 months ago
The framework of the product delivers a great guest experience, but it's really the flexibility and operator support from the Volo team that takes this system to another level.
Country United States of America
X-Large Hotel
10

Medical Resort

General Manager from 75-99 room Boutique in Kansas City (United States of America)

Verified
6 months ago
The variability and flexibility of of the tablets and Volo, the team allows for us to give input on which helps customize the stay for our guests.
Country United States of America
General Manager
Large Hotel
8

Great idea and added value.

Patient care coordinator from 50-74 room in

Verified
6 months ago
1. The ease of use. Very easy to move around and select features 2. Customer service and quick response. 3 Available products
Patient care coordinator
Mid-Sized Hotel
10

Tablets at International House

Manager of Resident Life from 100 to 199 room Boutique in New Orleans (United States of America)

Verified
6 months ago
It is easy to provide the necessary information to my Volo representative and if I need anything, I can send an email and it will get handled.
Country United States of America
Manager of Resident Life
Large Hotel
10

Customer Service

VP of Admissions from 25-49 room in West Palm Beach (United States of America)

Verified
6 months ago
The development and rollout of our custom setup for our Volo Software was stress free and scalable. We did one install in a single week. Volo support team walked us through how to accomplish this on wave 1 Which made waves 2,3,4,5 and 6 super easy to do.
Country United States of America
VP of Admissions
Mid-Sized Hotel
10

Volo is easy and acommodating

Asst. General Manager from 75-99 room Bed & Breakfast & Inn in Palm Beach (United States of America)

Verified
6 months ago
We use Volo for in room I-pads for our guests, They are always responsive to our needs and go out of their way anytime we need anything.
Country United States of America
Asst. General Manager
Large Hotel
10

Volo/Ben Londa Appreciation

Restaurant General Manager from 100 to 199 room Boutique in Covington (United States of America)

Verified
6 months ago
Ben is the reason we love using Volo. He is very responsive. Always helping us with any issues. He is fantastic. Volo is great too, but having great people on your team is why we stay.
Country United States of America
Restaurant General Manager
Large Hotel
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Volo's tablet concierge makes staying at a hotel so much easier. I have always been a fan of IoT products, and this product fits the bill. Volo's tablet concierge will optimize the guest experience by showing them and giving them access to everything the hotel offers.

Question:

What differentiates this product or service from the competition?

Answer:

Volo solution has an offering that every hotel/establishment can use. It is easy to use. No complex integration or new workflow processes. Both staff and guests will find Volo an intuitive and efficient communication method.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The Volo team is very easy to work with. They are extremely professional and very fast to respond. Ben, who is the President and CEO, does a great job of working with the end user to make sure that everything is set up correctly.

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Support

Unverified

Volo has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

Suppo Info Image Green check icon

2025

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

97%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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