Volo

Ranked 4th (out of 23) in Guest Room Tablets

Guest Room Tablets

Engage and delight your guests with touchscreen access to all of your amenities.

Ratings Snapshot

Certificate of Excellence
Read 31 reviews
95%
Recommend
HTR Score icon
HT SCORE
80 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Profile indicator arrow
Volo has fewer than 10 reviews in the past 6-months.

Learn more about review recency →
Reviews Summary

Ranked #4 out of 23 in Guest Room Tablets

Ease of Use
4.9/5
ROI
4.7/5
Implementation
4.8/5
Customer support
4.9/5
Verified Customer Support

Volo’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more
Most popular for
  • Boutique 14 verified reviews
    96%
  • Motel 3 verified reviews
    97%
  • Hostel 3 verified reviews
    87%
  • Bed & Breakfast 2 verified reviews
    90%
  • Vacation Rental 1 verified reviews
    100%
  • Villas 1 verified reviews
    100%
  • Resort 1 verified reviews
    100%

Volo Overview

Volo Overview

Volo is an in-room tablet solution that gives your guests interactive, touchscreen access to all of your hotel amenities. Volo proves to be a profit center, not a cost, by driving revenue through up-sells and cross-sells of food, beverage, and amenities; real-time service recovery and improved reputation management; cost savings from staff efficiency and reduced printing; push notifications for p...

About Volo View website

Founded in 2016 | Headquarters in Austin, TX | 15 employees
1/2

Integrates with

  • Staff Collaboration Tools
  • Property Management Systems
  • Hotel Management Software
Browse integrations (19 verified)

What customers love about Volo

Like 95% recommend

General Manager from Boutique

For us the main benefits of having this tablet have been a better and more approachable guest experience, service recovery, individualized customer service, and providing a new technology in a seamless and user friendly ...

Guest Experience Manager from Boutique

- Guests at the hotel were able to stay in contact with staff much easier - Volo was always very quick to respond to any questions we had, and always let us know if an iPad was down so we could adjust accordingly.

General Manager from Boutique

Great communication during on boarding process and reliable support after setup

Operations Manager from Boutique

Real-time feedback Consistent tech support Great service Customizable content Assistance with content creation Fair pricing

Read reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Volo is a great way for guests to interact digitally with the hotel's attractions. They boost the hotel sales by giving guests a fun way to browse and order food. In room tablets are becoming a standard in hotels and volo is the easiest and best way to use them.

by Jake Parr (Tech Device Coverage) on December 17, 2019

See more answers (6)
Question:

What differentiates this product or service from the competition?

Answer:

What separates volo from the rest is the attention to detail. Ben and his team are dedicated to customer satisfaction and are focused on building personal relationships with their partners to help grow both businesses together

by Jake Parr (Tech Device Coverage) on December 17, 2019

See more answers (6)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Use Volo! Volo is a great fit for the rapidly growing technology needs for the hotel industry. Ben and his team are very dedicated to their work and i wouldnt recommend anyone else for this type of service in their business

by Jake Parr (Tech Device Coverage) on December 17, 2019

See more answers (6)
User avatar image User avatar image User avatar image
+ 4 recommend
Recommended by Show More (2)

Features

  • Digital directory
  • Bedside alarm
  • Digital Menus
  • Dynamic pricing
  • Local city guides
  • Group & conference offerings
  • Secured web browsing
  • Housekeeping requests
  • Restaurant reservations
  • Hotel facilities integrations
  • Sponsorship opportunities
  • Apps & games
  • Travel information
  • Guest Feedback Module (comment cards/reviews)
  • Publication subscriptions (ex. newspapers, magazines)
  • TV & room controls
  • Late checkout
  • POS & PMS Integration
  • News & weather
  • Digital concierge
  • Bell services
  • Guest messaging
  • View bill & express check out
  • In-room dining ordering
  • Spa & Wellness Module
  • Multi-currency
  • Loyalty program management
  • Multi-lingual
  • Video Concierge

Want to go behind the scenes and see how Volo works?

Clients & references

References & testimonials

Testimonial avatar
Real time requests from guests allows our front desk staff to react quickly and efficiently. Negative and positive voting system allows us to see how we're doing and the ability to correct any issues ...
Brennan Sweeney Manager at the The Beverley Hotel
Testimonial avatar
For us the main benefits of having Volo have been a better and more approachable guest experience, service recovery, individualized customer service, and providing a new technology in a seamless and u...
Nathan Leitner Managing Director at the The Beverley Hotel

Featured partners

Brand image
Brand image
Brand image

Case studies

Profile empty image

Volo doesn’t have any case studies available

Awards & Certifications

Active Markets

MARKETS SERVED
  • South America
  • Asia Pacific
  • Middle East
  • Africa
  • North America
  • Europe
VERIFIED MARKETS
  • United States
  • Canada

31 Verified Volo Reviews

Likelihood to Recommend
Filter by property type
Filter by geography
notification
Low review volume alert

This vendor is 56% below the category average.

Arrow down notification
Declining share of voice

This vendor has fewer recent reviews than average compared to other top Guest Room Tablets providers. It is advised that you ask for recent references before proceeding.

Dec 18, 2020

Volo Review: Sleek and user friendly!

Director of Hospitality from Resort in Blue Springs (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I love how user friendly these tablets are for our guests. Not only is the layout clean and easy to read, but it's also very easy to navigate. The tablet gives a nice modern and resort feel to our facilit...

What do you dislike or think could be improved?

Nothing really - I love working with these tablets. I wouldn't have any recommendations on things to change. Keep up the great work!

Customer support
5
Ease of use
5
Value for money
n/a
Implementation
n/a

Dec 15, 2020

Volo Review: We’re sitting at the cool kid table now

Manager from Boutique in North Little Rock (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

With our Volo tablets in all the rooms our guests experience a whole nother level of service and luxury. The user interface and cool design sets us apart from every other hotel in the area. That’s great...

What do you dislike or think could be improved?

No critical feedback at this time.

Customer support
5
Ease of use
4.5
Value for money
5
Implementation
5

Dec 14, 2020

Volo Review: Great guest experience

hospitality assistant from Other in Oklahoma City (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Great resource that can help for the guest experience during this crazy wild pandemic for entertainment, news, weather, and staying informed while being stuck inside the facility.

What do you dislike or think could be improved?

small adjustments could be made but we look forward to this continuous relationship with this company and seeing what all we can do and utilize with these tablets with our guests so we are utilizing all ...

Customer support
5
Ease of use
5
Value for money
n/a
Implementation
5

Dec 12, 2020

Volo Review: Very easy to use

Executive Housekeeper from Boutique in Covington (United States)

Recommend 7/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I love the fact that you can communicate with the entire hotel with out leaving your room. The features make it very user friendly. The song was an added bonus. Very informative about the history of the h...

What do you dislike or think could be improved?

Seems to go off line a lot. which is an inconvience. Especially if you`re needing something at that exact moment. I also think there should be an audio mode for the visually impaired. Just imagine an app...

Customer support
2.5
Ease of use
5
Value for money
3.5
Implementation
3.5

Dec 11, 2020

Volo Review: Volo's Tablets are so easy to use!

Chief Culture Officer from Other in May Township (United States)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Volo's platform is very interactive and easy to use. Guest's love the ability to learn additional details about the building or order room service.

What do you dislike or think could be improved?

Volo continues to upgrade and innovate, so any additional features to allow customization for our guests is appreciated.

Customer support
5
Ease of use
5
Value for money
5
Implementation
5

Dec 10, 2020

Volo Review: Guests enjoy having the tablet to find attractions and see all we have to offer.

Director of Administration from Bed & Breakfast in Carmel Valley (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

They keep in touch often to make sure everything is up and running. They are very personable and easy to work with. Guests enjoy having the tablet to find attractions and see all we have to offer. It ha...

What do you dislike or think could be improved?

Can't think of anything at the moment. They have done everything they said they would do.

Customer support
5
Ease of use
5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
free product tier
Monthly subscription (/room/month)
$7/room/month - $10/room/month

Recent News & Content

Recent articles

Profile empty

Volo doesn’t have any recent coverage yet

Recent press releases

Resources & reports

Profile empty

Volo doesn’t have any free e-books or reports available

Popular Volo integrations

View all (19 Volo integrations)