Volo

Ranked 4 (out of 22) in In-Room Hotel Tablets

In-Room Hotel Tablets

Engage and delight your guests with touchscreen access to all of your amenities.

Ratings Snapshot

Certificate of Excellence
Read 70 reviews
97%
Recommend
HTR Score icon
HT SCORE
90 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #4 out of 22 in In-Room Hotel Tablets

Ease of Use
4.9/5
ROI
4.7/5
Implementation
4.6/5
Customer Support
4.9/5
Verified Customer Support

Volo’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Boutiques 25 verified reviews
    97%
  • Luxury Hotels 25 verified reviews
    97%
  • Resorts 22 verified reviews
    97%
  • Bed & Breakfast & Inns 9 verified reviews
    98%
  • Hostels 6 verified reviews
    92%
  • RV Parks & Campgrounds 4 verified reviews
    98%
  • Motels 3 verified reviews
    97%
  • Vacation Rentals & Villas 3 verified reviews
    100%
  • Casinos 2 verified reviews
    100%
  • City Center Hotels 1 verified reviews
    100%

Volo Overview

Volo Overview

Volo is an in-room tablet solution that gives your guests interactive, touchscreen access to all of your hotel amenities. Volo proves to be a profit center, not a cost, by driving revenue through up-sells and cross-sells of food, beverage, and amenities; real-time service recovery and improved reputation management; cost savings from staff efficiency and reduced printing; push notifications for p...

About Volo View website

Founded in 2016 | Headquarters in Austin, TX | 15 employees
1/2

Integrates with

  • Staff Collaboration Tools
  • Property Management Systems
  • Hotel Management Software
Browse integrations (22 verified)

What customers love about Volo

Like 97% recommend

General Manager

For us the main benefits of having this tablet have been a better and more approachable guest experience, service recovery, individualized customer service, and providing a new technology in a seamless and user friendly ...

Guest Experience Manager

- Guests at the hotel were able to stay in contact with staff much easier - Volo was always very quick to respond to any questions we had, and always let us know if an iPad was down so we could adjust accordingly.

Operations Manager

Real-time feedback Consistent tech support Great service Customizable content Assistance with content creation Fair pricing

Sales

The Volo team is incredibly responsive and very passionate about tailoring their product and services to your individual property's needs. The product itself is very elegant and professional.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Volo is not only one of IPORT's best partners in the hospitality industry but also one of the best solutions for guest experiences for your hotel. They do well what you need them to do and thats guest services as a whole!

by Jared Lemos (IPORT) on December 13, 2022

See more answers (14)
Question:

What differentiates this product or service from the competition?

Answer:

Volo's feature set, clean user interface and fantastic aesthetics is a true differentiator when you walk into your guest room. If you are looking to set yourself apart from other properties, look no further than Volo!

by Jared Lemos (IPORT) on December 13, 2022

See more answers (14)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

There are a few options in the hospitality space but Volo is the way to go. My best advice is to talk with Volo and give them a shot. You will not be disappointed with this tailored, refined and easy to use solution!

by Jared Lemos (IPORT) on December 13, 2022

See more answers (14)
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+ 12 recommend
Recommended by Show More (10)

Features

Content & Information

4/5 features

Messaging & Communication

4/5 features

Request Management

4/5 features

Upselling & Offers

4/5 features

Guest Profiles

4/5 features

Want to go behind the scenes and see how Volo works?

Clients & references

References & testimonials

Testimonial avatar
Real time requests from guests allows our front desk staff to react quickly and efficiently. Negative and positive voting system allows us to see how we're doing and the ability to correct any issues ...
Brennan Sweeney Manager at the The Beverley Hotel
Testimonial avatar
For us the main benefits of having Volo have been a better and more approachable guest experience, service recovery, individualized customer service, and providing a new technology in a seamless and u...
Nathan Leitner Managing Director at the The Beverley Hotel

Featured partners

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Case studies

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Volo doesn’t have any case studies available

Awards & Certifications

Active Markets

MARKETS SERVED
  • South America
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
  • Europe
VERIFIED MARKETS
  • United States of America
  • Canada

70 Verified Volo Reviews

Likelihood to Recommend
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December 14, 2022

Volo Review: Easy accesibility for ordering through In Room dining and connecting with members and guests.

Front Of House Assistant Manager from Other in Boston (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Easy accesibility, Building connection with guests/members, Easy to understand and easy to use in the rooms and great way to connect with members without calling the front desk.

What do you dislike or think could be improved?

There is not much that I would change about the VOLO system because I have not experienced any issues and members have not either.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
n/a

December 14, 2022

Volo Review: Awesome Ammenity

Director Of Hospitality from Resorts in Blue Springs (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The tablets allow our guest the ability to order food and transportation independently. It also gives then the power to request assistance for the nursing staff as well as place work orders when things ne...

What do you dislike or think could be improved?

I have no negative feedback at this time. Their tablets have been an awesome resource for our facility. The tablet format is easy and the guest have no issue navigating it.

Customer Support
4
Ease of Use
5
Value for money
3
Implementation
4

December 13, 2022

Volo Review: Love the tablet system

from Motels in Fish Creek (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

We can make requests for new options and they figure out a way to make it work- and quickly.

What do you dislike or think could be improved?

Would love to see a way for local businesses to pay for advertising on the iPad to offset costs.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

December 13, 2022

Volo Review: Best in-room amenity decision ever!!!

Director of Hospitality from Boutiques in Versailles (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I have worked with Volo at several of my properties that range in size between 30 rooms and 700 rooms and while the initial investment seems high, to purchase and install the iPads and docking stations; t...

What do you dislike or think could be improved?

I honestly cannot think of anything I am unhappy with in terms of Volo. The product is great, very adaptable, very useful and extremely user friendly.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 13, 2022

Volo Review: Guest Use Tablets

Director of Hospitality from Resorts in Kansas City (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Easy to use. Owner is accessible and is easy to get a hold of to address any concerns about his product.

What do you dislike or think could be improved?

Information about the building is often outdated quickly and frequently needs updating. Emailing someone to do this all the time is not convenient.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

December 07, 2022

Volo Review: It is easy to provide the informaton needed for the tablets.

Coordinator of Programs & Residents Life from Other in New York (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I helps provide additional information for the residents at I-House. Some students prefer to gather information alone instead of asking for help. That helps shy students solve their problems independently...

What do you dislike or think could be improved?

I do not think it needs to be improved. Being able to provide the needed information through a pdf document is simple and helps with the busyness of my role.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

Pricing

Implementation fee
Monthly subscription (/room/month)
$7/room/month - $10/room/month

Recent News & Content

Recent press releases

Resources & reports

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Volo doesn’t have any free e-books or reports available

Popular Volo Integrations

View all (22 Volo Integrations)