Volo

Ranked 5 (out of 22) in In-Room Hotel Tablets

In-Room Hotel Tablets

Engage and delight your guests with touchscreen access to all of your amenities.

Ratings Snapshot

Certificate of Excellence
Read 49 reviews
96%
Recommend
HTR Score icon
HT SCORE
88 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #5 out of 22 in In-Room Hotel Tablets

Ease of Use
4.9/5
ROI
4.7/5
Implementation
4.7/5
Customer Support
4.9/5
Verified Customer Support

Volo’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Boutiques 16 verified reviews
    98%
  • Luxury Hotels 14 verified reviews
    94%
  • Resorts 12 verified reviews
    97%
  • Bed & Breakfast & Inns 8 verified reviews
    98%
  • Hostels 3 verified reviews
    87%
  • Motels 3 verified reviews
    97%
  • RV Parks & Campgrounds 3 verified reviews
    97%
  • Vacation Rentals & Villas 1 verified reviews
    100%
  • City Center Hotels 1 verified reviews
    100%

Volo Overview

Volo Overview

Volo is an in-room tablet solution that gives your guests interactive, touchscreen access to all of your hotel amenities. Volo proves to be a profit center, not a cost, by driving revenue through up-sells and cross-sells of food, beverage, and amenities; real-time service recovery and improved reputation management; cost savings from staff efficiency and reduced printing; push notifications for p...

About Volo View website

Founded in 2016 | Headquarters in Austin, TX | 15 employees
1/2

Integrates with

  • Staff Collaboration Tools
  • Property Management Systems
  • Hotel Management Software
Browse integrations (22 verified)

What customers love about Volo

Like 96% recommend

General Manager

For us the main benefits of having this tablet have been a better and more approachable guest experience, service recovery, individualized customer service, and providing a new technology in a seamless and user friendly ...

Guest Experience Manager

- Guests at the hotel were able to stay in contact with staff much easier - Volo was always very quick to respond to any questions we had, and always let us know if an iPad was down so we could adjust accordingly.

General Manager

Great communication during on boarding process and reliable support after setup

Operations Manager

Real-time feedback Consistent tech support Great service Customizable content Assistance with content creation Fair pricing

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Volvo tablets make it super easy for guests to engage with their hotels. They are done on an Apple iPad and are so sleek in their design that guests intuitively know how to use it. They are great at getting guests to engage.

by Christian Arias (Hapi) on December 13, 2021

See more answers (7)
Question:

What differentiates this product or service from the competition?

Answer:

Ease of use differentiates this company. Many hotels follow the "bring your own device model" but I believe that iPads automatically add a level of prestige to the guest room as well as make the guests feel they are speaking directly with a property by using the property's device.

by Christian Arias (Hapi) on December 13, 2021

See more answers (7)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Guest engagement is a tricky business - but with a tablet in your room, guests will automatically pick it up and check it out. This is a surefire way of getting guests to engage with the product . since Volo makes it easy once the tablet is picked up, you are making sure that you have a Direct Line ...

by Christian Arias (Hapi) on December 13, 2021

See more answers (7)
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+ 5 recommend
Recommended by Show More (3)

Features

Content & Information

4/5 features

Messaging & Communication

4/5 features

Request Management

4/5 features

Upselling & Offers

4/5 features

Guest Profiles

4/5 features

Want to go behind the scenes and see how Volo works?

Clients & references

References & testimonials

Testimonial avatar
Real time requests from guests allows our front desk staff to react quickly and efficiently. Negative and positive voting system allows us to see how we're doing and the ability to correct any issues ...
Brennan Sweeney Manager at the The Beverley Hotel
Testimonial avatar
For us the main benefits of having Volo have been a better and more approachable guest experience, service recovery, individualized customer service, and providing a new technology in a seamless and u...
Nathan Leitner Managing Director at the The Beverley Hotel

Featured partners

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Case studies

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Volo doesn’t have any case studies available

Awards & Certifications

Active Markets

MARKETS SERVED
  • South America
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
  • Europe
VERIFIED MARKETS
  • United States of America
  • Canada

49 Verified Volo Reviews

Likelihood to Recommend
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December 29, 2021

Volo Review: Easy to Use

Assistant of Entertainment and Hospitality from Other in Norman (United States of America)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

I love the ease of Volo. It is wonderful to provide user information to guests, and that makes it easier to understand.

What do you dislike or think could be improved?

We have had some small glitches, but everything has been fixed. The Volo Staff are easy to reach and have handled everything right away.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 15, 2021

Volo Review: Satisfied

Nurse from Other in Kansas City (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Their ease of use and reliability, durability. Guests love having them as an available option and using them during their stay.

What do you dislike or think could be improved?

Unsure, our guests love them and we have no complaints with the product. We would definitely recommend use of these products.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 12, 2021

Volo Review: Fantastic

General Manager from Boutiques in Los Olivos (United States of America)

Recommend 10/10
Full blue star
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Full blue star

What do you like most?

Volo has been a fantastic amenity for our guests. Guest feedback has been positive with guests remarking on how easily they're able to navigate the helpful information within. Volo's customer service has ...

What do you dislike or think could be improved?

We have had some minor technical issues as reported by guests, with rebooting. Could very well have been user error. Otherwise, as are happy customers thus far.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 11, 2021

Volo Review: Amazing service

Front Of House Assistant Manager from Luxury Hotels in Boston (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Ben has been extremely helpful throughout the process of purchasing, activating devices and always there to help when needed or have any questions.

What do you dislike or think could be improved?

I have not had any issues thus far. Everything’s working great. Ben has been extremely helpful throughout the process. Thank you.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

December 11, 2021

Volo Review: Paperless and Stylish

Owner from Boutiques in Truckee (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

1) Design Graphics- Clean Modern lines - visually attractive 2) User Friendly - even the less techno savvy can figure the platform out with ease 3) Paperless Concierge - In the past, we produced a seaso...

What do you dislike or think could be improved?

I am the owner of a hotel - my staff can answer this better than I . I am reviewing it from an user perspective.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

December 10, 2021

Volo Review: We’re sitting at the cool kid table now

Manager from Luxury Hotels in North Little Rock (United States of America)

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

With our Volo tablets in all the rooms our guests experience a whole nother level of service and luxury. The user interface and cool design sets us apart from every other hotel in the area. That’s great...

What do you dislike or think could be improved?

No critical feedback at this time.

Customer Support
5
Ease of Use
4.5
Value for money
5
Implementation
5

Pricing

Implementation fee
Monthly subscription (/room/month)
$7/room/month - $10/room/month

Recent News & Content

Recent press releases

Resources & reports

Profile empty

Volo doesn’t have any free e-books or reports available

Popular Volo Integrations

View all (22 Volo Integrations)