Popular in Operations
Popular in Revenue Management
Popular in Marketing
Popular in Guest Experience
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
Volo
4.8 (90 REVIEWS)
Dang, Chris, Tom + 16 more experts recommend Volo
Read RecommendationsRanked 3 (out of 26) in In-Room Hotel Tablets
Hoteliers voted Volo as the #3 In-Room Hotel Tablets provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldEngage and delight your guests with touchscreen access to all of your amenities.
97% recommended by 52 hotels
Bell - AI powered product analyst
I analyzed all of Volo’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Volo for its ability to enhance guest satisfaction through in-room tablets that provide seamless access to services such as dining, entertainment, and local recommendations. This technology aligns with hotel goals of improving customer experience and increasing revenue by attracting repeat guests. Some reviews note the system occasionally faces connectivity issues, but the Volo team is responsive in addressing such scenarios.
What Types of Hotels Volo is Popular For
Size
8 | X-Small (1-9 room)
22 | Small (10-24 room)
20 | Mid-Sized (25-74 room)
34 | Large (75-199 room)
3 | X-Large (200+ room)
Country
78 | United States of America
7 | Canada
1 | Italy
1 | Thailand
Type
55 | Boutiques
39 | Luxury Hotels
30 | Bed & Breakfast & Inns
30 | Resorts
20 | Branded Hotels
13 | Airport/Conference Hotels
9 | Extended Stay & Serviced Apartments
8 | City Center Hotels
8 | Limited Service & Budget Hotels
5 | Casinos
5 | Hostels
5 | RV Parks & Campgrounds
4 | Motels
4 | Vacation Rentals & Villas
Region
85 | North America
1 | Europe
1 | Asia Pacific
Category
90 | In-Room Hotel Tablets
Didn’t find what you were looking for?
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Volo products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Volo Reviews Analyzed: 88
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Volo Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Volo
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Volo's Provided Description:
"Volo is an in-room tablet solution that gives your guests interactive, touchscreen access to all of your hotel amenities. Volo proves to be a profit center, not a cost, by driving revenue through up-sells and cross-sells of food, beverage, and amenities; real-time service recovery and improved reputation management; cost savings from staff efficiency and reduced printing; push notifications for promotions or direct bookings. Ultimately, more engagement and an elevated guest experience translate to real and measurable value to the hotel."
Capabilities
Volo doesn’t have any benefits or use cases available
Features
Content & Information
Messaging & Communication
Request Management
Upselling & Offers
Guest Profiles
Advertising
Recommended by
Achievements
This vendor's trending score is rising, Volo is the #1 most trending product in the In-Room Hotel Tablets category (out of 26) and the #28 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreVolo’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted Volo as the #3 In-Room Hotel Tablets provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Volo Case Studies
Volo doesn’t have any case studies available
References
"For us the main benefits of having Volo have been a better and more approachable guest experience, service recovery, individualized customer service, and providing a new technology in a seamless and user-friendly way. We have seen an uptick in positive reviews for the technology specifically along with our wifi, network, and overall systems since implementing. And for us as we grow our brand and business we feel like Volo has been and will continue to be a great partner for in-room technology. They have a super responsive technology and account team and have been there every step of the way as we implemented the new technology. We are very satisfied with Volo's products and plan to continue to use them at all of our properties."
"Real time requests from guests allows our front desk staff to react quickly and efficiently. Negative and positive voting system allows us to see how we're doing and the ability to correct any issues before they get worse. The local recommendations and hotel information loaded directly into tablets in a sleek attractive package allows our property to improve the guests' stay 24/7. Volo's monthly analytical reports based on tablet usage are a very helpful data collection tool."
Featured Customers
Hotelier Rating
Looking for specific info?
In room iPads
Manager from 5 to 9 room Bed & Breakfast & Inn in Colorado Springs (United States of America)
Love the tablet system
from 10 to 24 room Bed & Breakfast & Inn in Fish Creek (United States of America)
Don’t hesitate to work with VOLO
Manager from 10 to 24 room Bed & Breakfast & Inn in Fish Creek (United States of America)
Fantastic Guest Experience and Operator Support
from 200 to 499 room Bed & Breakfast & Inn in Mescalero (United States of America)
Medical Resort
General Manager from 75-99 room Boutique in Kansas City (United States of America)
Great idea and added value.
Patient care coordinator from 50-74 room in
Tablets at International House
Manager of Resident Life from 100 to 199 room Boutique in New Orleans (United States of America)
Customer Service
VP of Admissions from 25-49 room in West Palm Beach (United States of America)
Volo is easy and acommodating
Asst. General Manager from 75-99 room Bed & Breakfast & Inn in Palm Beach (United States of America)
Volo/Ben Londa Appreciation
Restaurant General Manager from 100 to 199 room Boutique in Covington (United States of America)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
Volo's tablet concierge makes staying at a hotel so much easier. I have always been a fan of IoT products, and this product fits the bill. Volo's tablet concierge will optimize the guest experience by showing them and giving them access to everything the hotel offers.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
Volo solution has an offering that every hotel/establishment can use. It is easy to use. No complex integration or new workflow processes. Both staff and guests will find Volo an intuitive and efficient communication method.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
The Volo team is very easy to work with. They are extremely professional and very fast to respond. Ben, who is the President and CEO, does a great job of working with the end user to make sure that everything is set up correctly.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
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Volo has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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