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Volo
4.8 (90 REVIEWS)
HT Score
92 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Dang, Chris, Tom + 16 more experts recommend Volo
Read RecommendationsVolo
Ranked 3 (out of 26) in In-Room Hotel Tablets
2025 Finalist
HotelTechAwards
Hoteliers voted Volo as the #3 In-Room Hotel Tablets provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldEngage and delight your guests with touchscreen access to all of your amenities.
97% recommended by 52 hotels
Bell - AI powered product analyst
I analyzed all of Volo’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Volo for its ability to enhance guest satisfaction through in-room tablets that provide seamless access to services such as dining, entertainment, and local recommendations. This technology aligns with hotel goals of improving customer experience and increasing revenue by attracting repeat guests. Some reviews note the system occasionally faces connectivity issues, but the Volo team is responsive in addressing such scenarios.
What Types of Hotels Volo is Popular For
Size
8 | X-Small (1-9 room)
22 | Small (10-24 room)
20 | Mid-Sized (25-74 room)
34 | Large (75-199 room)
3 | X-Large (200+ room)
Country
78 | United States of America
7 | Canada
1 | Italy
1 | Thailand
Type
55 | Boutiques
39 | Luxury Hotels
30 | Bed & Breakfast & Inns
30 | Resorts
20 | Branded Hotels
13 | Airport/Conference Hotels
9 | Extended Stay & Serviced Apartments
8 | City Center Hotels
8 | Limited Service & Budget Hotels
5 | Casinos
5 | Hostels
5 | RV Parks & Campgrounds
4 | Motels
4 | Vacation Rentals & Villas
Region
85 | North America
1 | Europe
1 | Asia Pacific
Category
90 | In-Room Hotel Tablets
Didn’t find what you were looking for?
What is Volo?
Founded in 2016 | Headquarters in Austin, TX | 15 employees
Volo is an in-room tablet solution designed for hotels. This platform enhances guest interaction by providing interactive, touchscreen access to all hotel amenities. Hotels benefit from Volo’s ability to automate guest services, such as room service requests and information updates, which significantly improve operational efficiency and reduce costs. Volo’s adaptability allows it to fit seamlessly into specific property needs, minimizing operational burdens.
Volo also boosts revenue through up-sells and cross-sells of food, beverages, and other amenities. Its real-time service recovery enhances guest satisfaction, while push notifications can promote special offers or direct bookings, further driving profitability. In essence, Volo transforms guest engagement into tangible value, making operations smoother and guest experiences richer.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Volo products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Volo Reviews Analyzed: 88
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Volo Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Volo
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Volo's Provided Description:
"Volo is an in-room tablet solution that gives your guests interactive, touchscreen access to all of your hotel amenities. Volo proves to be a profit center, not a cost, by driving revenue through up-sells and cross-sells of food, beverage, and amenities; real-time service recovery and improved reputation management; cost savings from staff efficiency and reduced printing; push notifications for promotions or direct bookings. Ultimately, more engagement and an elevated guest experience translate to real and measurable value to the hotel."
FAQs
Capabilities
Volo doesn’t have any benefits or use cases available
Features
Content & Information
4/5 features
Messaging & Communication
4/5 features
Request Management
4/5 features
Upselling & Offers
4/5 features
Guest Profiles
4/5 features
Advertising
4/5 features
Volo Reviews Summary
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Volo is the #1 most trending product in the In-Room Hotel Tablets category (out of 26) and the #28 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreVolo’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted Volo as the #3 In-Room Hotel Tablets provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Volo Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Volo Case Studies
Volo doesn’t have any case studies available
References
"For us the main benefits of having Volo have been a better and more approachable guest experience, service recovery, individualized customer service, and providing a new technology in a seamless and user-friendly way. We have seen an uptick in positive reviews for the technology specifically along with our wifi, network, and overall systems since implementing. And for us as we grow our brand and business we feel like Volo has been and will continue to be a great partner for in-room technology. They have a super responsive technology and account team and have been there every step of the way as we implemented the new technology. We are very satisfied with Volo's products and plan to continue to use them at all of our properties."
Nathan Leitner
Managing Director @
Sonder The Beverley
"Real time requests from guests allows our front desk staff to react quickly and efficiently. Negative and positive voting system allows us to see how we're doing and the ability to correct any issues before they get worse. The local recommendations and hotel information loaded directly into tablets in a sleek attractive package allows our property to improve the guests' stay 24/7. Volo's monthly analytical reports based on tablet usage are a very helpful data collection tool."
Brennan Sweeney
Manager @
Sonder The Beverley
Featured Customers
Hotelier Rating
Looking for specific info?
10
In room iPads
Manager from 5 to 9 room Bed & Breakfast & Inn in Colorado Springs (United States of America)
Verified
4 months ago
The guests love having a device to use for entertainment while they're here for therapy. It keeps them entertained while they are in their rooms.
United States of America
United States of America
Manager
X-Small Hotel
10
Love the tablet system
from 10 to 24 room Bed & Breakfast & Inn in Fish Creek (United States of America)
Verified
5 months ago
We can make requests for new options and they figure out a way to make it work- and quickly.
United States of America
United States of America
Small Hotel
9
Don’t hesitate to work with VOLO
Manager from 10 to 24 room Bed & Breakfast & Inn in Fish Creek (United States of America)
Verified
5 months ago
This system has been a game changer and life saver for us in these uncertain times. It has given us the ability to minimize the time “needed” to be spent with customers and given us more time we get to spend with customers.
- very responsive
- Innovative
- available
- customizable
United States of America
United States of America
Manager
Small Hotel
10
Fantastic Guest Experience and Operator Support
from 200 to 499 room Bed & Breakfast & Inn in Mescalero (United States of America)
Verified
6 months ago
The framework of the product delivers a great guest experience, but it's really the flexibility and operator support from the Volo team that takes this system to another level.
United States of America
United States of America
X-Large Hotel
10
Medical Resort
General Manager from 75-99 room Boutique in Kansas City (United States of America)
Verified
6 months ago
The variability and flexibility of of the tablets and Volo, the team allows for us to give input on which helps customize the stay for our guests.
United States of America
United States of America
General Manager
Large Hotel
8
Great idea and added value.
Patient care coordinator from 50-74 room in
Verified
6 months ago
10
Tablets at International House
Manager of Resident Life from 100 to 199 room Boutique in New Orleans (United States of America)
Verified
6 months ago
It is easy to provide the necessary information to my Volo representative and if I need anything, I can send an email and it will get handled.
United States of America
United States of America
Manager of Resident Life
Large Hotel
10
Customer Service
VP of Admissions from 25-49 room in West Palm Beach (United States of America)
Verified
6 months ago
The development and rollout of our custom setup for our Volo Software was stress free and scalable. We did one install in a single week. Volo support team walked us through how to accomplish this on wave 1 Which made waves 2,3,4,5 and 6 super easy to do.
United States of America
United States of America
VP of Admissions
Mid-Sized Hotel
10
Volo is easy and acommodating
Asst. General Manager from 75-99 room Bed & Breakfast & Inn in Palm Beach (United States of America)
Verified
6 months ago
We use Volo for in room I-pads for our guests, They are always responsive to our needs and go out of their way anytime we need anything.
United States of America
United States of America
Asst. General Manager
Large Hotel
10
Volo/Ben Londa Appreciation
Restaurant General Manager from 100 to 199 room Boutique in Covington (United States of America)
Verified
6 months ago
Ben is the reason we love using Volo. He is very responsive. Always helping us with any issues. He is fantastic. Volo is great too, but having great people on your team is why we stay.
United States of America
United States of America
Restaurant General Manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Volo's tablet concierge makes staying at a hotel so much easier. I have always been a fan of IoT products, and this product fits the bill. Volo's tablet concierge will optimize the guest experience by showing them and giving them access to everything the hotel offers.
Showing all answers to: "What does this product or service do well?"
Volo's tablet concierge makes staying at a hotel so much easier. I have always been a fan of IoT products, and this product fits the bill. Volo's tablet concierge will optimize the guest experience by showing them and giving them access to everything the hotel offers.
Volo's guest room tablets help hotels increases staff productivity, they also allow guests to place orders and communicate with staff without hold/wait times. Tablets are also better than wasting/reprinting standard paper compendiums.
There is no technology prerequisite for Volo. It's a standalone platform that doesn't require integration with existing systems and can be personalised to each hotel's unique brand. Guests will be able to start engaging with the hotel through their Volo tablet as soon as they enter their room.
Volo is beautifully designed and is a great way for properties to enhance their guest experience and generate revenue as well. Their support team is unsurpassed, as well - proactive, always there to help and provide valuable additions to the experience.
Volo provides an elegant in-room tablet solution. Their clean design & sleek product can be deployed with minimal on-location setup required.
The product provides a fantastic way to easily keep guest services up-to-date (no reprinting of materials, easily updated via the cloud across all rooms), as well as many opportunities to cross/up-sell, turning their tablets into powerful revenue generators.
Question:
What differentiates this product or service from the competition?
Answer:
Volo solution has an offering that every hotel/establishment can use. It is easy to use. No complex integration or new workflow processes. Both staff and guests will find Volo an intuitive and efficient communication method.
Showing all answers to: "What differentiates this product or service from the competition?"
Volo solution has an offering that every hotel/establishment can use. It is easy to use. No complex integration or new workflow processes. Both staff and guests will find Volo an intuitive and efficient communication method.
Customization! Volo's team builds the product according to every customer's specs. Volo is also able to provide instant updates and changes when necessary, completely remotely. As a hotelier, you don't have to actually worry about updating anything yourself.
Volo's in-room tablets provide hotel guests with a digital concierge. Hotels are able to publish services and ancillary options, as well as tailored upsell offers. Guests can use the tablets to make orders and requests, with hotels staff empowered to manage and action through a simple frontdesk interface. Content can be curated and updated as the hotel sees fit.
Volo has a better design and is a stronger overall platform than other competitors I have seen. Using iPads, their security is stronger and their presentation is more elegant and higher quality. As mentioned, their customer service is the best around as well.
The whole team at Volo are incredibly friendly and great to work with - from their integrations team to customer support, meaning working with them is painless and enjoyable.
The user experience on their tablets is clean and easy for guests to navigate, providing a great experience when visiting a property.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
The Volo team is very easy to work with. They are extremely professional and very fast to respond. Ben, who is the President and CEO, does a great job of working with the end user to make sure that everything is set up correctly.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
The Volo team is very easy to work with. They are extremely professional and very fast to respond. Ben, who is the President and CEO, does a great job of working with the end user to make sure that everything is set up correctly.
I would recommend Volo to any hotelier because of the quality of the product. Their product is great, and the ease of integration with services like ours makes the experience even better. Additionally, they have a wonderful customer service team.
Think about the wholistic guest experience. There are so many touch-points within your property so ensure you cover all of these in the content and features on your Volo platform to realise its full potential. Volo is an investment in future revenue streams and enhanced guest experiences.
I would recommend Volo over any of the other in-room tablet providers on the market primarily because of the product they offer - it is innovative, beautifully designed, and extremely well made and high quality - but additionally due to the company's obvious passion and belief in their product, and how they treat their customers. It is a wonderful company to work with.
If you're looking for a solution that not only provides an elegant experience for your guests, but also generates revenue for you with no added effort - I'd highly recommend Volo.
Guests are caring more and more about seamless tech experiences during their stays, and Volo integrates without a hassle in a way that reflects your brand.
Recommended by
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Support
Unverified
Volo has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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