Volo
4.8 (69 REVIEWS)
HT Score
85 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Jared, Dang, Debbie + 12 more experts recommend Volo
Read RecommendationsVolo
Ranked 5 (out of 25) in In-Room Hotel Tablets
Engage and delight your guests with touchscreen access to all of your amenities.
97% recommended by 38 hotels
More than 50% of Volo’s reviews come from United States of America.
Ratings Summary
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, Volo is the #7 most trending product in the In-Room Hotel Tablets category (out of 25) and the #339 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreVolo’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About Volo
Founded in 2016 | Headquarters in Austin, TX | 15 employees
Volo is an in-room tablet solution that gives your guests interactive, touchscreen access to all of your hotel amenities. Volo proves to be a profit center, not a cost, by driving revenue through up-sells and cross-sells of food, beverage, and amenities; real-time service recovery and improved reputation management; cost savings from staff efficiency and reduced printing; push notifications for promotions or direct bookings. Ultimately, more engagement and a better guest experience translate to real and measurable value to the hotel.
Capabilities
Volo doesn’t have any benefits or use cases available
Features
Content & Information
4/5 features
Messaging & Communication
4/5 features
Request Management
4/5 features
Upselling & Offers
4/5 features
Guest Profiles
4/5 features
Advertising
4/5 features
Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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Success Stories
Volo doesn’t have any case studies available
References
"For us the main benefits of having Volo have been a better and more approachable guest experience, service recovery, individualized customer service, and providing a new technology in a seamless and user-friendly way. We have seen an uptick in positive reviews for the technology specifically along with our wifi, network, and overall systems since implementing. And for us as we grow our brand and business we feel like Volo has been and will continue to be a great partner for in-room technology. They have a super responsive technology and account team and have been there every step of the way as we implemented the new technology. We are very satisfied with Volo's products and plan to continue to use them at all of our properties."
Nathan Leitner
Managing Director @
The Beverley Hotel
"Real time requests from guests allows our front desk staff to react quickly and efficiently. Negative and positive voting system allows us to see how we're doing and the ability to correct any issues before they get worse. The local recommendations and hotel information loaded directly into tablets in a sleek attractive package allows our property to improve the guests' stay 24/7. Volo's monthly analytical reports based on tablet usage are a very helpful data collection tool."
Brennan Sweeney
Manager @
The Beverley Hotel
Featured Customers
Popularity by Segment
Size
6 | X-Small (1-9 room)
12 | Small (10-24 room)
12 | Medium (25-74 room)
26 | Large (75-199 room)
3 | X-Large (200+ room)
Country
63 | United States of America
6 | Canada
Type
25 | Boutiques
24 | Luxury Hotels
22 | Resorts
9 | Bed & Breakfast & Inns
6 | Hostels
4 | RV Parks & Campgrounds
3 | Motels
3 | Vacation Rentals & Villas
2 | Casinos
1 | City Center Hotels
Region
69 | North America
Category
69 | In-Room Hotel Tablets
Hotelier Rating
10
Awesome Ammenity
Director Of Hospitality from 75-99 room Resort in Blue Springs (United States of America)
Verified
11 months ago
The tablets allow our guest the ability to order food and transportation independently. It also gives then the power to request assistance for the nursing staff as well as place work orders when things need to be replaced or fixed. The tablet is an awesome resource that allows the guest the ability to chat or message staff, which in return...
United States of America
United States of America
Director Of Hospitality
Large Hotel
10
Easy accesibility for ordering through In Room dining and connecting with members and guests.
Front Of House Assistant Manager from 5 to 9 room Luxury Hotel in Boston (United States of America)
Verified
11 months ago
Easy accesibility, Building connection with guests/members, Easy to understand and easy to use in the rooms and great way to connect with members without calling the front desk.
United States of America
United States of America
Front Of House Assistant Manager
X-Small Hotel
10
Guest Use Tablets
Director of Hospitality from 100 to 199 room Resort in Kansas City (United States of America)
Verified
11 months ago
Easy to use. Owner is accessible and is easy to get a hold of to address any concerns about his product.
United States of America
United States of America
Director of Hospitality
Large Hotel
10
Best in-room amenity decision ever!!!
Director of Hospitality from 25-49 room Boutique in Versailles (United States of America)
Verified
11 months ago
I have worked with Volo at several of my properties that range in size between 30 rooms and 700 rooms and while the initial investment seems high, to purchase and install the iPads and docking stations; the savings on printing and man hours can quickly be realized. My current property is only 30 rooms and it was very important to me that an...
United States of America
United States of America
Director of Hospitality
Medium Hotel
10
Love the tablet system
from 10 to 24 room Motel in Fish Creek (United States of America)
Verified
11 months ago
We can make requests for new options and they figure out a way to make it work- and quickly.
United States of America
United States of America
Small Hotel
10
It is easy to provide the informaton needed for the tablets.
Coordinator of Programs & Residents Life from 100 to 199 room Hostel in New York (United States of America)
Verified
11 months ago
I helps provide additional information for the residents at I-House. Some students prefer to gather information alone instead of asking for help. That helps shy students solve their problems independently.
United States of America
United States of America
Coordinator of Programs & Residents Life
Large Hotel
10
Love the tablets!
owner from 10 to 24 room Motel in Fish Creek (United States of America)
Verified
12 months ago
We have been using the tablets for 2 years now and really like them.
Positives:
- They were able to set up virtually housekeeping for us to provide services to guests during the COVID19 restrictions.
- They are very responsive to requests and changes.
United States of America
United States of America
owner
Small Hotel
10
Great option
General Manager from 10 to 24 room Boutique in Chicago (United States of America)
Verified
12 months ago
This product adds to our great customer service. Our guests are able to navigate easily with the Volo service on the in-room tables and also communicate with our Front Desk Agent.
United States of America
United States of America
General Manager
Small Hotel
10
Volo is an amazing tool to utilize in communication
Director of Hospitality from 75-99 room Luxury Hotel in Bartlesville (United States of America)
Verified
12 months ago
I like the fact that VOLO is versital and accomidates my facility and our needs. We can cutomize to fit our organization.
United States of America
United States of America
Director of Hospitality
Large Hotel
10
In room iPads
Manager from 75-99 room Luxury Hotel in Blue Springs (United States of America)
Verified
13 months ago
The guests love having a device to use for entertainment while they're here for therapy. It keeps them entertained while they are in their rooms.
United States of America
United States of America
Manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Volo is not only one of IPORT's best partners in the hospitality industry but also one of the best solutions for guest experiences for your hotel. They do well what you need them to do and thats guest services as a whole!
Showing all answers to: "What does this product or service do well?"
Volo is not only one of IPORT's best partners in the hospitality industry but also one of the best solutions for guest experiences for your hotel. They do well what you need them to do and thats guest services as a whole!
Volo's tablet concierge makes staying at a hotel so much easier. I have always been a fan of IoT products, and this product fits the bill. Volo's tablet concierge will optimize the guest experience by showing them and giving them access to everything the hotel offers.
This product does seamless guest ordering very well. This allows the guest to set their own experiences, eliminating any common manual errors and contactless communication between guests and operator.
It's a great way to offer amenity to guest. It introduces your business to the 21st Century. Having the opportunity to give your guest an effortless experience is invaluable. Placing orders from the comfort of your bed is the way you should vacation.
Volo delivers great efficiency to accessing on-property services. Volo's customer support team is also top-notch!
One of my team's favorite aspects is the customizable interface, which enables various property types to match unique brand themes.
Question:
What differentiates this product or service from the competition?
Answer:
Volo's feature set, clean user interface and fantastic aesthetics is a true differentiator when you walk into your guest room. If you are looking to set yourself apart from other properties, look no further than Volo!
Showing all answers to: "What differentiates this product or service from the competition?"
Volo's feature set, clean user interface and fantastic aesthetics is a true differentiator when you walk into your guest room. If you are looking to set yourself apart from other properties, look no further than Volo!
Volo solution has an offering that every hotel/establishment can use. It is easy to use. No complex integration or new workflow processes. Both staff and guests will find Volo an intuitive and efficient communication method.
This product has the guest experience in mind, with seamless ordering and confirming reservations to empower guests to self-serve tools a their disposal. Volo takes self-service to a whole new level!
It allows your business to be set apart from competitors. It's gives your business many options, and highlights the fact that you're on vacation and gives you all the tools at a your finger tips. Give it a try.
Volo's bespoke interface white labels very smoothly to fit the style and brand of each property it partners with, but also match the property's intended guest experience.
Volo's ability to provide guests with up-to-date updates on the local area is a huge differentiating feature.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
There are a few options in the hospitality space but Volo is the way to go. My best advice is to talk with Volo and give them a shot. You will not be disappointed with this tailored, refined and easy to use solution!
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
There are a few options in the hospitality space but Volo is the way to go. My best advice is to talk with Volo and give them a shot. You will not be disappointed with this tailored, refined and easy to use solution!
The Volo team is very easy to work with. They are extremely professional and very fast to respond. Ben, who is the President and CEO, does a great job of working with the end user to make sure that everything is set up correctly.
This is a great cost effective product to have in guest rooms, especially if hotels do not have a full time concierge team on property. They are constantly updating and adding new products to better assist guests so their experiences are nothing but positive.
It sets your business apart from the rest, it's a must have in 2022. It allows your hotel to offer all amenities to your guest without leaving their beds, make orders, request services and give feedback.
We recommend adopting the Volo solution, especially if you want to upgrade your property to enable guests to access solutions efficiently and via a contact-less technology solution. We recommend utilizing Volo's customizability as well!
Recommended by
Jared Lemos
Enterprise Sales Manager
@
IPORT
Dang Nguyen
Strategic Account Manager III
@
Insight
Debbie Tappan
Director of Hospitality Sales
@
GoTab
Shawn Jones
City Manager
@
Rumby
Robert Petteruti
Co-Founder
@
eTip.io
Jared Lemos
Enterprise Sales Manager
@
IPORT
Dang Nguyen
Strategic Account Manager III
@
Insight
Debbie Tappan
Director of Hospitality Sales
@
GoTab
Shawn Jones
City Manager
@
Rumby
Robert Petteruti
Co-Founder
@
eTip.io
Matt Welsman
Sales Account Executive
@
Milano Software
David Tyre
Chief Sales Officer
@
Magazine Jukebox
Christian Arias
VP of Sales
@
Hapi
Jake Parr
Solutions Engineer
@
Tech Device Coverage
Tom Kirkham
Program Lead
@
SiteMinder
Craig Avantini
Director of Business Development
@
2ndKitchen
Chris Hovanessian
CEO
@
Whistle
JP Maxwell
President
@
Tipit, LLC
Quynh Pham
CEO
@
TourMega
Cierra S-King
owner
@
PigtailMedia
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Support
Unverified
Volo has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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