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Volo
4.8 (101 REVIEWS)
HT Score
90 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Dang, Chris, Tom + 16 more experts recommend Volo
Read Recommendations
Volo
Ranked 3 (out of 25) in In-Room Hotel Tablets
Engage and delight your guests with touchscreen access to all of your amenities.
97% recommended by 57 hotels
Bell - AI powered product analyst
I analyzed all of Volo’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Volo for its ability to enhance guest satisfaction through in-room tablets that provide seamless access to services such as dining, entertainment, and local recommendations. This technology aligns with hotel goals of improving customer experience and increasing revenue by attracting repeat guests. Some reviews note the system occasionally faces connectivity issues, but the Volo team is responsive in addressing such scenarios.
What Types of Hotels Volo is Popular For
Size
9 | X-Small (1-9 room)
37 | Small (10-49 room)
26 | Mid-Sized (50-99 room)
26 | Large (100-499 room)
Country
89 | United States
7 | Canada
1 | Poland
1 | Thailand
Type
66 | Boutique Hotels
47 | Luxury Hotels
43 | Bed & Breakfast & Inns
33 | Resorts
21 | Branded Hotels
20 | City Center Hotels
20 | Extended Stay & Serviced Apartments
16 | Airport/Conference Hotels
8 | Limited Service & Budget Hotels
5 | Casinos
5 | Hostels
5 | RV Parks & Campgrounds
4 | Motels
4 | Vacation Rentals & Villas
Region
96 | North America
1 | Europe
1 | Asia Pacific
Category
101 | In-Room Hotel Tablets
Didn’t find what you were looking for?
What is Volo?
Founded in 2016 | Headquarters in Austin, TX | 15 employees
Volo is an in-room tablet solution designed for hotels. This platform enhances guest interaction by providing interactive, touchscreen access to all hotel amenities. Hotels benefit from Volo’s ability to automate guest services, such as room service requests and information updates, which significantly improve operational efficiency and reduce costs. Volo’s adaptability allows it to fit seamlessly into specific property needs, minimizing operational burdens.
Volo also boosts revenue through up-sells and cross-sells of food, beverages, and other amenities. Its real-time service recovery enhances guest satisfaction, while push notifications can promote special offers or direct bookings, further driving profitability. In essence, Volo transforms guest engagement into tangible value, making operations smoother and guest experiences richer.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Volo products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Volo Reviews Analyzed: 88
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Volo Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Volo
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Volo's Provided Description:
"Volo is an in-room tablet solution that gives your guests interactive, touchscreen access to all of your hotel amenities. Volo proves to be a profit center, not a cost, by driving revenue through up-sells and cross-sells of food, beverage, and amenities; real-time service recovery and improved reputation management; cost savings from staff efficiency and reduced printing; push notifications for promotions or direct bookings. Ultimately, more engagement and an elevated guest experience translate to real and measurable value to the hotel."
FAQs
Capabilities
Volo doesn’t have any benefits or use cases available
Features
Content & Information
4/5 features
Messaging & Communication
4/5 features
Request Management
4/5 features
Upselling & Offers
4/5 features
Guest Profiles
4/5 features
Advertising
4/5 features
Volo Reviews Summary
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Volo is the #4 most trending product in the In-Room Hotel Tablets category (out of 25) and the #141 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreVolo’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Volo Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Volo Case Studies
Volo doesn’t have any case studies available
References
"For us the main benefits of having Volo have been a better and more approachable guest experience, service recovery, individualized customer service, and providing a new technology in a seamless and user-friendly way. We have seen an uptick in positive reviews for the technology specifically along with our wifi, network, and overall systems since implementing. And for us as we grow our brand and business we feel like Volo has been and will continue to be a great partner for in-room technology. They have a super responsive technology and account team and have been there every step of the way as we implemented the new technology. We are very satisfied with Volo's products and plan to continue to use them at all of our properties."
Nathan Leitner
Managing Director @
Sonder The Beverley
"Real time requests from guests allows our front desk staff to react quickly and efficiently. Negative and positive voting system allows us to see how we're doing and the ability to correct any issues before they get worse. The local recommendations and hotel information loaded directly into tablets in a sleek attractive package allows our property to improve the guests' stay 24/7. Volo's monthly analytical reports based on tablet usage are a very helpful data collection tool."
Brennan Sweeney
Manager @
Sonder The Beverley
Featured Customers
Hotelier Rating
Looking for specific info?
10
Director of Hospitality
General Manager from 25-49 room Boutique in Versailles (United States)
Verified
5 months ago
The guest facing ease of use and support are best in class across the board. Its wonderful having a system that does not require more headcount.
United States
United States
General Manager
Small Hotel
10
Top level software
IT Director from 50-74 room in Miami (United States)
Verified
5 months ago
The ease of use with apple in each room on ipads. How ease it is to purchase more and roll them out.
United States
United States
IT Director
Mid-Sized Hotel
10
Great Experience
Hotel Manager from 100 to 199 room Luxury Hotel in Coppell (United States)
Verified
5 months ago
Ben is highly responsive to any and all requests. Guests typically enjoy using the tablets whether ordering IRD or requesting a service.
United States
United States
Hotel Manager
Large Hotel
10
Love having Volo as our source of In Room guest communications at Hotel Covington!
Beverage Manager from 100 to 199 room Bed & Breakfast & Inn in Covington (United States)
Verified
5 months ago
Volo has been such a game-changer in our hotel rooms for our guests. It has streamlined the process for our guests when ordering In-Room-Dining and created a very smooth method of communication across the board. The accuracy, lightning fast updates, and pure convenience are my favorite things about using Volo in our Hotel.
United States
United States
Beverage Manager
Large Hotel
10
In Room Concierge Services and more!
General Manager from 100 to 199 room Bed & Breakfast & Inn in Covington (United States)
Verified
5 months ago
User friendly interface for hotel amenities and services. Integrations with widely used PMS and POS. #Customization tailored to property needs
United States
United States
General Manager
Large Hotel
10
Reliable and Responsive iPad Service for Our Hotel
Supervisor at the Front Desk from 75-99 room Bed & Breakfast & Inn in Palm Beach (United States)
Verified
5 months ago
VOLO has been an excellent partner in managing the iPad systems in our hotel rooms. Their platform is easy to use, and their support team is always quick to respond whenever we need something updated or fixed.
Extremely fast response times whenever an issue arises
Smooth updates and easy customization of content
Consistent reliability of...
United States
United States
Supervisor at the Front Desk
Mid-Sized Hotel
8
VOLO provides a unique asset for the resort and guest
Marketing Manager from 100 to 199 room Branded Hotel in Seattle (United States)
Verified
5 months ago
The system is easy to use and provides a helpful resource for our guests. It offers additional benefits that we currently don't offer (in-room ordering, cross promotion, additional advertising, streamlines communication) encouraging guest engagement, enhancing user experience and increasing sales/marketing opportunities. I like that there a...
United States
United States
Marketing Manager
Large Hotel
10
Exceptional Service That Goes Above and Beyond
Restaurant General Manager from 100 to 199 room Bed & Breakfast & Inn in Covington (United States)
Verified
5 months ago
Volo delivers some of the best customer service I’ve ever experienced—fast, efficient, and incredibly prompt. Their hospitality is the kind you never knew you needed, with a team that’s consistently friendly, helpful, and genuinely committed to making every interaction seamless. Ben, has always gone above and beyond for my team. He has even...
United States
United States
Restaurant General Manager
Large Hotel
10
A great tool for guest
Facilities Manager from 10 to 24 room Bed & Breakfast & Inn in Los Olivos (United States)
Verified
6 months ago
These customized devices make it incredibly convenient for our guest to access any property information message the front desk from the comfort of their room; their technical support team is extremely helpful and quick to respond with updates. strongly recommend.
United States
United States
Facilities Manager
Small Hotel
10
Volo has been very easy to use and set up.
Managing Director from 50-74 room Boutique in Lexington (United States)
Verified
6 months ago
The total functionality of the system. I like that we can change things very quickly. The customer service team has been very responsive and supportive.
United States
United States
Managing Director
Mid-Sized Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Volo's tablet concierge makes staying at a hotel so much easier. I have always been a fan of IoT products, and this product fits the bill. Volo's tablet concierge will optimize the guest experience by showing them and giving them access to everything the hotel offers.
Showing all answers to: "What does this product or service do well?"
Volo's tablet concierge makes staying at a hotel so much easier. I have always been a fan of IoT products, and this product fits the bill. Volo's tablet concierge will optimize the guest experience by showing them and giving them access to everything the hotel offers.
Volo's guest room tablets help hotels increases staff productivity, they also allow guests to place orders and communicate with staff without hold/wait times. Tablets are also better than wasting/reprinting standard paper compendiums.
There is no technology prerequisite for Volo. It's a standalone platform that doesn't require integration with existing systems and can be personalised to each hotel's unique brand. Guests will be able to start engaging with the hotel through their Volo tablet as soon as they enter their room.
Volo is beautifully designed and is a great way for properties to enhance their guest experience and generate revenue as well. Their support team is unsurpassed, as well - proactive, always there to help and provide valuable additions to the experience.
Volo provides an elegant in-room tablet solution. Their clean design & sleek product can be deployed with minimal on-location setup required.
The product provides a fantastic way to easily keep guest services up-to-date (no reprinting of materials, easily updated via the cloud across all rooms), as well as many opportunities to cross/up-sell, turning their tablets into powerful revenue generators.
Question:
What differentiates this product or service from the competition?
Answer:
Volo solution has an offering that every hotel/establishment can use. It is easy to use. No complex integration or new workflow processes. Both staff and guests will find Volo an intuitive and efficient communication method.
Showing all answers to: "What differentiates this product or service from the competition?"
Volo solution has an offering that every hotel/establishment can use. It is easy to use. No complex integration or new workflow processes. Both staff and guests will find Volo an intuitive and efficient communication method.
Customization! Volo's team builds the product according to every customer's specs. Volo is also able to provide instant updates and changes when necessary, completely remotely. As a hotelier, you don't have to actually worry about updating anything yourself.
Volo's in-room tablets provide hotel guests with a digital concierge. Hotels are able to publish services and ancillary options, as well as tailored upsell offers. Guests can use the tablets to make orders and requests, with hotels staff empowered to manage and action through a simple frontdesk interface. Content can be curated and updated as the hotel sees fit.
Volo has a better design and is a stronger overall platform than other competitors I have seen. Using iPads, their security is stronger and their presentation is more elegant and higher quality. As mentioned, their customer service is the best around as well.
The whole team at Volo are incredibly friendly and great to work with - from their integrations team to customer support, meaning working with them is painless and enjoyable.
The user experience on their tablets is clean and easy for guests to navigate, providing a great experience when visiting a property.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
The Volo team is very easy to work with. They are extremely professional and very fast to respond. Ben, who is the President and CEO, does a great job of working with the end user to make sure that everything is set up correctly.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
The Volo team is very easy to work with. They are extremely professional and very fast to respond. Ben, who is the President and CEO, does a great job of working with the end user to make sure that everything is set up correctly.
I would recommend Volo to any hotelier because of the quality of the product. Their product is great, and the ease of integration with services like ours makes the experience even better. Additionally, they have a wonderful customer service team.
Think about the wholistic guest experience. There are so many touch-points within your property so ensure you cover all of these in the content and features on your Volo platform to realise its full potential. Volo is an investment in future revenue streams and enhanced guest experiences.
I would recommend Volo over any of the other in-room tablet providers on the market primarily because of the product they offer - it is innovative, beautifully designed, and extremely well made and high quality - but additionally due to the company's obvious passion and belief in their product, and how they treat their customers. It is a wonderful company to work with.
If you're looking for a solution that not only provides an elegant experience for your guests, but also generates revenue for you with no added effort - I'd highly recommend Volo.
Guests are caring more and more about seamless tech experiences during their stays, and Volo integrates without a hassle in a way that reflects your brand.
Recommended by
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Support
Unverified
Volo has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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Products Reviewed
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What do you dislike or think could be improved?
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Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
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0.0/5
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