Volo

Ranked 4 (out of 23) in In-Room Hotel Tablets

In-Room Hotel Tablets

Engage and delight your guests with touchscreen access to all of your amenities.

Ratings Snapshot

Certificate of Excellence
Read 40 reviews
95%
Recommend
HTR Score icon
HT SCORE
91 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #4 out of 23 in In-Room Hotel Tablets

Ease of Use
4.8/5
ROI
4.7/5
Implementation
4.7/5
Customer Support
4.9/5
Verified Customer Support

Volo’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Boutique 19 verified reviews
    96%
  • Hostel 3 verified reviews
    87%
  • Motel 3 verified reviews
    97%
  • Bed & Breakfast 2 verified reviews
    90%
  • Villas 1 verified reviews
    100%
  • Extended Stay 1 verified reviews
    90%
  • Resort 1 verified reviews
    100%
  • Vacation Rental 1 verified reviews
    100%

Volo Overview

Volo Overview

Volo is an in-room tablet solution that gives your guests interactive, touchscreen access to all of your hotel amenities. Volo proves to be a profit center, not a cost, by driving revenue through up-sells and cross-sells of food, beverage, and amenities; real-time service recovery and improved reputation management; cost savings from staff efficiency and reduced printing; push notifications for p...

About Volo View website

Founded in 2016 | Headquarters in Austin, TX | 15 employees
1/2

Integrates with

  • Business Intelligence
  • Guest Messaging Software
  • Property Management Systems
Browse integrations (19 verified)

What customers love about Volo

Like 95% recommend

General Manager from Boutique

For us the main benefits of having this tablet have been a better and more approachable guest experience, service recovery, individualized customer service, and providing a new technology in a seamless and user friendly ...

Guest Experience Manager from Boutique

- Guests at the hotel were able to stay in contact with staff much easier - Volo was always very quick to respond to any questions we had, and always let us know if an iPad was down so we could adjust accordingly.

General Manager from Boutique

Great communication during on boarding process and reliable support after setup

Operations Manager from Boutique

Real-time feedback Consistent tech support Great service Customizable content Assistance with content creation Fair pricing

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Volo is a great way for guests to interact digitally with the hotel's attractions. They boost the hotel sales by giving guests a fun way to browse and order food. In room tablets are becoming a standard in hotels and volo is the easiest and best way to use them.

by Jake Parr (Tech Device Coverage) on December 17, 2019

See more answers (6)
Question:

What differentiates this product or service from the competition?

Answer:

What separates volo from the rest is the attention to detail. Ben and his team are dedicated to customer satisfaction and are focused on building personal relationships with their partners to help grow both businesses together

by Jake Parr (Tech Device Coverage) on December 17, 2019

See more answers (6)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Use Volo! Volo is a great fit for the rapidly growing technology needs for the hotel industry. Ben and his team are very dedicated to their work and i wouldnt recommend anyone else for this type of service in their business

by Jake Parr (Tech Device Coverage) on December 17, 2019

See more answers (6)
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+ 4 recommend
Recommended by Show More (2)

Features

  • Digital directory
  • Bedside alarm
  • Digital Menus
  • Dynamic pricing
  • Local city guides
  • Group & conference offerings
  • Secured web browsing
  • Housekeeping requests
  • Restaurant reservations
  • Hotel facilities integrations
  • Sponsorship opportunities
  • Apps & games
  • Travel information
  • Guest Feedback Module (comment cards/reviews)
  • Publication subscriptions (ex. newspapers, magazines)
  • TV & room controls
  • Late checkout
  • POS & PMS Integration
  • News & weather
  • Digital concierge
  • Bell services
  • Guest messaging
  • View bill & express check out
  • In-room dining ordering
  • Spa & Wellness Module
  • Multi-currency
  • Loyalty program management
  • Multi-lingual
  • Video Concierge

Want to go behind the scenes and see how Volo works?

Clients & references

References & testimonials

Testimonial avatar
Real time requests from guests allows our front desk staff to react quickly and efficiently. Negative and positive voting system allows us to see how we're doing and the ability to correct any issues ...
Brennan Sweeney Manager at the The Beverley Hotel
Testimonial avatar
For us the main benefits of having Volo have been a better and more approachable guest experience, service recovery, individualized customer service, and providing a new technology in a seamless and u...
Nathan Leitner Managing Director at the The Beverley Hotel

Featured partners

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Case studies

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Volo doesn’t have any case studies available

Awards & Certifications

Active Markets

MARKETS SERVED
  • South America
  • Asia Pacific
  • Middle East
  • Africa
  • North America
  • Europe
VERIFIED MARKETS
  • United States
  • Canada

40 Verified Volo Reviews

Likelihood to Recommend
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October 07, 2021

Volo Review: Amazing service

Front Of House Assistant Manager from Other in Boston (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Ben has been extremely helpful throughout the process of purchasing, activating devices and always there to help when needed or have any questions.

What do you dislike or think could be improved?

I have not had any issues thus far. Everything’s working great. Ben has been extremely helpful throughout the process. Thank you.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

October 05, 2021

Volo Review: Five Stars in Not Enough

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Hands down, the best part of the experience was working with Ben. The product is fantastic, but Ben is creative, responsive, and willing to work with you to find the best solution for your location.

What do you dislike or think could be improved?

Any of the hiccups we experienced were quickly resolved thanks to Ben and his team. I hope to work with him again in the future!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 04, 2021

Volo Review: Great, collaborative experience.

General Manager from Boutique in Napa (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Ben is friendly, knowledgeable and easy to work with. They are very good at listening to your desired outcome wish and making it a reality! Wonderful people and product.

What do you dislike or think could be improved?

Initial layout of the site design components were a tad confusing. But then again, I'm not a software or computer person for that matter so it could be user error. :)

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
3

September 30, 2021

Volo Review: Smart and Efficient Software

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

-The software is endlessly adaptable -Customer service is fast and friendly -They strive for growth and always offer suggestions on how to improve our offerings

What do you dislike or think could be improved?

Honestly, nothing. Our company is super happy with their services and I can't think of anything that could be better.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 22, 2021

Volo Review: We’re sitting at the cool kid table now

Manager from Boutique in North Little Rock (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

With our Volo tablets in all the rooms our guests experience a whole nother level of service and luxury. The user interface and cool design sets us apart from every other hotel in the area. That’s great...

What do you dislike or think could be improved?

No critical feedback at this time.

Customer Support
5
Ease of Use
4.5
Value for money
5
Implementation
5

September 21, 2021

Volo Review: Guests enjoy having the tablet to find attractions and see all we have to offer.

Director of Administration from Bed & Breakfast in Carmel Valley (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

They keep in touch often to make sure everything is up and running. They are very personable and easy to work with. Guests enjoy having the tablet to find attractions and see all we have to offer. It ha...

What do you dislike or think could be improved?

Can't think of anything at the moment. They have done everything they said they would do.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Implementation fee
Monthly subscription (/room/month)
$7/room/month - $10/room/month

Recent News & Content

Recent articles

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Recent press releases

Resources & reports

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Popular Volo Integrations

View all (19 Volo Integrations)