Operations
![]()
![]()
Popular in Operations
POPULAR SEARCHES
Best Property Management Systems of 2026
Your hotel's core operating system to effortlessly manage bookings, guest experiences, and operations.
Best Staff Collaboration Tools of 2026
Enhance team collaboration with real-time messaging, task sharing, and centralized updates across departments.
Best Hotel Accounting Software of 2026
Tools to manage your hotel's accounting, budgeting and financial planning.
FEATURED APPS
Revenue Management
![]()
![]()
Popular in Revenue Management
POPULAR SEARCHES
Best Revenue Management Systems of 2026
Maximize revenue with dynamic pricing, demand forecasting, and automated data insights.
Best Channel Managers of 2026
Hotel distribution software that syncs rates, availability and inventory across 3rd party channels
Best Business Intelligence of 2026
Say goodbye to spreadsheets and leverage modern BI tools to visualize your data and uncover hidden insights.
FEATURED APPS
Marketing
![]()
![]()
Popular in Marketing
POPULAR SEARCHES
Best Hotel CRM & Email Marketing of 2026
Turn guest data into action with personalized offers, targeted communication, and automated workflows.
Best Booking Engine of 2026
The eCommerce shopping cart for your hotel's website.
Best Hotel Metasearch Management Software of 2026
Setup, manage and optimize advertising campaigns across channels to drive direct bookings.
FEATURED APPS
Guest Experience
![]()
![]()
Popular in Guest Experience
POPULAR SEARCHES
Best Hotel Guest Apps of 2026
Enhance stays with a guest app offering amenities info, messaging, mobile ordering, and upsell opportunities.
Best Contactless Check-in of 2026
Empower guests with easy online check-in, digital authorizations, and seamless upsells.
Best Guest Messaging Software of 2026
Connect with guests instantly through real-time messaging, automated responses, and seamless communication.
FEATURED APPS
Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
Volo
4.8 (101 REVIEWS)
HT Score
86 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Dang, Bilo, Hannah + 16 more experts recommend Volo
Read Recommendations
Volo
Ranked 3 (out of 24) in In-Room Hotel Tablets
Engage and delight your guests with touchscreen access to all of your amenities.
97% recommended by 57 hotels
Bell - AI powered product analyst
I analyzed all of Volo’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Volo for its ability to enhance guest satisfaction through in-room tablets that provide seamless access to services such as dining, entertainment, and local recommendations. This technology aligns with hotel goals of improving customer experience and increasing revenue by attracting repeat guests. Some reviews note the system occasionally faces connectivity issues, but the Volo team is responsive in addressing such scenarios.
What Types of Hotels Volo is Popular For
Size
9 | X-Small (1-9 room)
38 | Small (10-49 room)
25 | Mid-Sized (50-99 room)
26 | Large (100-499 room)
Country
89 | United States
7 | Canada
1 | Poland
1 | Thailand
Type
66 | Boutique Hotels
47 | Luxury Hotels
43 | Bed & Breakfast & Inns
34 | Resorts
21 | Branded Hotels
20 | City Center Hotels
20 | Extended Stay & Serviced Apartments
16 | Airport/Conference Hotels
8 | Limited Service & Budget Hotels
5 | Casinos
5 | Hostels
5 | RV Parks & Campgrounds
4 | Motels
4 | Vacation Rentals & Villas
Region
96 | North America
1 | Europe
1 | Asia Pacific
Category
101 | In-Room Hotel Tablets
Didn’t find what you were looking for?
Create Free Account
Join 1.5M+ hoteliers making data-driven decisions
OR
Already have an account?
Log in
By proceeding you agree to our Terms of Service and Privacy Policy
What you'll get
Full rankings
Access complete rankings based on verified reviews from real hoteliers to make informed decisions.
AI summaries and insights
Get AI-powered summaries of reviews and key differences to save hours of research time.
Price quote comparisons
Collect personalized quotes from multiple vendors and compare them side-by-side in a single click.
Free tech stack audit
Analyze your current hotel tech stack to identify gaps, redundancies, and optimization opportunities.
What is Volo?
Founded in 2016 | Headquarters in Austin, TX | 15 employees
Volo is an in-room tablet solution designed for hotels. This platform enhances guest interaction by providing interactive, touchscreen access to all hotel amenities. Hotels benefit from Volo’s ability to automate guest services, such as room service requests and information updates, which significantly improve operational efficiency and reduce costs. Volo’s adaptability allows it to fit seamlessly into specific property needs, minimizing operational burdens.
Volo also boosts revenue through up-sells and cross-sells of food, beverages, and other amenities. Its real-time service recovery enhances guest satisfaction, while push notifications can promote special offers or direct bookings, further driving profitability. In essence, Volo transforms guest engagement into tangible value, making operations smoother and guest experiences richer.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Volo products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Volo Reviews Analyzed: 88
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Volo Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Volo
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Volo's Provided Description:
"Volo is an in-room tablet solution that gives your guests interactive, touchscreen access to all of your hotel amenities. Volo proves to be a profit center, not a cost, by driving revenue through up-sells and cross-sells of food, beverage, and amenities; real-time service recovery and improved reputation management; cost savings from staff efficiency and reduced printing; push notifications for promotions or direct bookings. Ultimately, more engagement and an elevated guest experience translate to real and measurable value to the hotel."
FAQs
Features
Content & Information
4/5 features
Messaging & Communication
4/5 features
Request Management
4/5 features
Upselling & Offers
4/5 features
Guest Profiles
4/5 features
Advertising
4/5 features
Volo Reviews Summary
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Volo is the #2 most trending product in the In-Room Hotel Tablets category (out of 24) and the #165 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreVolo’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Volo Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
No matching results
Volo Case Studies
Volo doesn’t have any case studies available
References
"For us the main benefits of having Volo have been a better and more approachable guest experience, service recovery, individualized customer service, and providing a new technology in a seamless and user-friendly way. We have seen an uptick in positive reviews for the technology specifically along with our wifi, network, and overall systems since implementing. And for us as we grow our brand and business we feel like Volo has been and will continue to be a great partner for in-room technology. They have a super responsive technology and account team and have been there every step of the way as we implemented the new technology. We are very satisfied with Volo's products and plan to continue to use them at all of our properties."
Nathan Leitner
Managing Director @
Sonder The Beverley
"Real time requests from guests allows our front desk staff to react quickly and efficiently. Negative and positive voting system allows us to see how we're doing and the ability to correct any issues before they get worse. The local recommendations and hotel information loaded directly into tablets in a sleek attractive package allows our property to improve the guests' stay 24/7. Volo's monthly analytical reports based on tablet usage are a very helpful data collection tool."
Brennan Sweeney
Manager @
Sonder The Beverley
Featured Customers
Hotelier Rating
Looking for specific info?
10
Director of Hospitality
General Manager from 25-49 room Boutique in Versailles (United States)
Verified
11 months ago
The guest facing ease of use and support are best in class across the board. Its wonderful having a system that does not require more headcount.
United States
United States
General Manager
Small Hotel
10
Top level software
IT Director from 50-74 room in Miami (United States)
Verified
11 months ago
The ease of use with apple in each room on ipads. How ease it is to purchase more and roll them out.
United States
United States
IT Director
Mid-Sized Hotel
10
Great Experience
Hotel Manager from 100 to 199 room Luxury Hotel in Coppell (United States)
Verified
11 months ago
Ben is highly responsive to any and all requests. Guests typically enjoy using the tablets whether ordering IRD or requesting a service.
United States
United States
Hotel Manager
Large Hotel
10
Love having Volo as our source of In Room guest communications at Hotel Covington!
Beverage Manager from 100 to 199 room Bed & Breakfast & Inn in Covington (United States)
Verified
11 months ago
Volo has been such a game-changer in our hotel rooms for our guests. It has streamlined the process for our guests when ordering In-Room-Dining and created a very smooth method of communication across the board. The accuracy, lightning fast updates, and pure convenience are my favorite things about using Volo in our Hotel.
United States
United States
Beverage Manager
Large Hotel
10
In Room Concierge Services and more!
General Manager from 100 to 199 room Bed & Breakfast & Inn in Covington (United States)
Verified
11 months ago
User friendly interface for hotel amenities and services. Integrations with widely used PMS and POS. #Customization tailored to property needs
United States
United States
General Manager
Large Hotel
10
Reliable and Responsive iPad Service for Our Hotel
Supervisor at the Front Desk from 75-99 room Bed & Breakfast & Inn in Palm Beach (United States)
Verified
11 months ago
VOLO has been an excellent partner in managing the iPad systems in our hotel rooms. Their platform is easy to use, and their support team is always quick to respond whenever we need something updated or fixed.
Extremely fast response times whenever an issue arises
Smooth updates and easy customization of content
Consistent reliability of...
United States
United States
Supervisor at the Front Desk
Mid-Sized Hotel
8
VOLO provides a unique asset for the resort and guest
Marketing Manager from 100 to 199 room Branded Hotel in Seattle (United States)
Verified
11 months ago
The system is easy to use and provides a helpful resource for our guests. It offers additional benefits that we currently don't offer (in-room ordering, cross promotion, additional advertising, streamlines communication) encouraging guest engagement, enhancing user experience and increasing sales/marketing opportunities. I like that there a...
United States
United States
Marketing Manager
Large Hotel
10
Exceptional Service That Goes Above and Beyond
Restaurant General Manager from 100 to 199 room Bed & Breakfast & Inn in Covington (United States)
Verified
11 months ago
Volo delivers some of the best customer service I’ve ever experienced—fast, efficient, and incredibly prompt. Their hospitality is the kind you never knew you needed, with a team that’s consistently friendly, helpful, and genuinely committed to making every interaction seamless. Ben, has always gone above and beyond for my team. He has even...
United States
United States
Restaurant General Manager
Large Hotel
10
A great tool for guest
Facilities Manager from 10 to 24 room Bed & Breakfast & Inn in Los Olivos (United States)
Verified
11 months ago
These customized devices make it incredibly convenient for our guest to access any property information message the front desk from the comfort of their room; their technical support team is extremely helpful and quick to respond with updates. strongly recommend.
United States
United States
Facilities Manager
Small Hotel
10
Volo has been very easy to use and set up.
Managing Director from 25-49 room Boutique in Versailles (United States)
Verified
11 months ago
The total functionality of the system. I like that we can change things very quickly. The customer service team has been very responsive and supportive.
United States
United States
Managing Director
Small Hotel
- 1
- 2
- 3
- 4
- 5
- 6
- ...
- 11
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Volo's tablet concierge makes staying at a hotel so much easier. I have always been a fan of IoT products, and this product fits the bill. Volo's tablet concierge will optimize the guest experience by showing them and giving them access to everything the hotel offers.
Showing all answers to: "What does this product or service do well?"
Volo's tablet concierge makes staying at a hotel so much easier. I have always been a fan of IoT products, and this product fits the bill. Volo's tablet concierge will optimize the guest experience by showing them and giving them access to everything the hotel offers.
Volo provides an elegant in-room tablet solution. Their clean design & sleek product can be deployed with minimal on-location setup required.
The product provides a fantastic way to easily keep guest services up-to-date (no reprinting of materials, easily updated via the cloud across all rooms), as well as many opportunities to cross/up-sell, turning their tablets into powerful revenue generators.
Volo makes in-room guest experiences so much easier! From contacting staff directly, to menu management & updating information, Volo is the end-to-end solution that allows guests to easily interact with staff.
It enables seamless communication from hotels, resorts, and other venues to the consumer, enhancing the guest experience. Their physical product, an iPad, adds a premium touch when guests enter their room. Volo offers an elegant and engaging way to access games, magazines, and trivia through its partnership with Magazine Jukebox, along with options for ordering room service or connecting to apps that elevate the stay. Delivering a superior customer experience is truly what I’m passionate about.
Volo Solutions transforms guest and patient experiences with in-room tablet concierge systems tailored for the hospitality and healthcare sectors. Their intuitive platform gives users easy access to amenities, services, and real-time information—all while reflecting the brand’s unique identity. From ordering room service to booking spa appointments, Volo streamlines communication and service requests, enhancing satisfaction and operational efficiency.
Question:
What differentiates this product or service from the competition?
Answer:
Volo solution has an offering that every hotel/establishment can use. It is easy to use. No complex integration or new workflow processes. Both staff and guests will find Volo an intuitive and efficient communication method.
Showing all answers to: "What differentiates this product or service from the competition?"
Volo solution has an offering that every hotel/establishment can use. It is easy to use. No complex integration or new workflow processes. Both staff and guests will find Volo an intuitive and efficient communication method.
The whole team at Volo are incredibly friendly and great to work with - from their integrations team to customer support, meaning working with them is painless and enjoyable.
The user experience on their tablets is clean and easy for guests to navigate, providing a great experience when visiting a property.
Volo is very configurable & customizable from an operator standpoint, not to mention easy to use as well. They completely tailor the branding, style, and experience to what you want to see without sacrificing efficacy.
One of the biggest differentiators is that Volo uses an iPad rather than an Android-based device. The iPad’s superior performance and simplicity significantly enhance the guest's experience. Customer experience is paramount, and Volo excels with its software, white-labeling options, and partnership with Magazine Jukebox, offering guests access to games, magazines, and trivia for a truly enjoyable stay / use.
Volo Solutions stands out in the hospitality and healthcare sectors by offering a customizable in-room tablet system that enhances guest experiences and streamlines operations. Unlike competitors, Volo's platform is tailored to reflect each property's unique style and brand, providing guests with intuitive access to amenities, services, and local information. This personalized approach not only elevates guest satisfaction but also optimizes operational efficiency, setting Volo apart in delivering bespoke digital concierge solutions.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
The Volo team is very easy to work with. They are extremely professional and very fast to respond. Ben, who is the President and CEO, does a great job of working with the end user to make sure that everything is set up correctly.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
The Volo team is very easy to work with. They are extremely professional and very fast to respond. Ben, who is the President and CEO, does a great job of working with the end user to make sure that everything is set up correctly.
If you're looking for a solution that not only provides an elegant experience for your guests, but also generates revenue for you with no added effort - I'd highly recommend Volo.
Guests are caring more and more about seamless tech experiences during their stays, and Volo integrates without a hassle in a way that reflects your brand.
Go with it! It's a fantastic way to provide a complimentary service and engage with your guests. A little goes a long way and offering a clear solution with direct communication will leave your guests with a positive lasting impression on their stay.
I believe it’s essential to prioritize “Customer Experience” and invest in providing the absolute best for all patrons. Implementing Volo in hospitals, hotels, or resorts conveys to guests that they are truly valued. Elevating the customer experience in this way ultimately delivers a strong return on investment.
Based on our experience, one key piece of advice to a hotelier would be to fully leverage the customization features to align the in-room tablet experience with your brand. Volo's platform is uniquely designed to reflect your property’s identity, allowing you to offer guests a seamless, branded experience that feels both intuitive and personalized. By investing time in tailoring the content and interface to showcase your amenities, services, and local insights, you can maximize guest engagement and create a memorable, high-touch experience that sets your property apart.
+ 16
recommend
Recommended by
Dang Nguyen
Strategic Account Manager III
@
Insight
Bilo Beirouty
Head of Marketing & Operations
@
eTip
Hannah Wolfrey
Senior Partner Account Manager
@
GoTab
Scott Janney
CoFounder / CEO
@
Magazine Jukebox, Inc.
Jerry Sanchez
Managing Partner
@
Framework Security
Dang Nguyen
Strategic Account Manager III
@
Insight
Bilo Beirouty
Head of Marketing & Operations
@
eTip
Hannah Wolfrey
Senior Partner Account Manager
@
GoTab
Scott Janney
CoFounder / CEO
@
Magazine Jukebox, Inc.
Jerry Sanchez
Managing Partner
@
Framework Security
JP Maxwell
President
@
Tipit, LLC
Robert Petteruti
Co-Founder
@
eTip.io
Jared Lemos
Enterprise Sales Manager
@
IPORT
Debbie Tappan
Director of Hospitality Sales
@
GoTab
Shawn Jones
City Manager
@
Rumby
Matt Welsman
Sales Account Executive
@
Milano Software
David Tyre
Chief Sales Officer
@
Magazine Jukebox
Christian Arias
VP of Sales
@
Hapi
Jake Parr
Solutions Engineer
@
Tech Device Coverage
Tom Kirkham
Program Lead
@
SiteMinder
Craig Avantini
Director of Business Development
@
2ndKitchen
Chris Hovanessian
CEO
@
Whistle
Cierra S-King
owner
@
PigtailMedia
Quynh Pham
CEO
@
TourMega
Are you a consultant or vendor that recommends Volo?
Leave a recommendation
Volo Integrations
Find Great Pairing Apps
No matching results
No matching results
| Company | Functionality | |
|---|---|---|
SiteMinder
93% recommended by 2953 hotels |
Channel Managers
|
|
Cloudbeds
91% recommended by 1948 hotels |
|
|
Actabl
92% recommended by 1795 hotels |
Guest Messaging Software
+2 more |
|
Little Hotelier
93% recommended by 1629 hotels |
Hotel Management Software
|
|
Mews
92% recommended by 1062 hotels |
Property Management Systems
|
|
M3
89% recommended by 642 hotels |
Business Intelligence
|
|
eTip
97% recommended by 445 hotels |
Digital Tipping Solutions
|
|
Inn-Flow
97% recommended by 313 hotels |
Hotel Accounting Software
|
|
Stayntouch
94% recommended by 274 hotels |
Property Management Systems
|
|
WebRezPro
93% recommended by 249 hotels |
Property Management Systems
|
Support
Unverified
Volo has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
Still gathering info?
Schedule a free 30-minute product demo consultation
Verified
0 seconds ago
Products Reviewed
What do you like most?
What do you dislike or think could be improved?
0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
Download the Free Guide
Your guide was sent!
Your guide was successfully sent to .
This email may be incorrect
Our check detected that this address may have been entered incorrectly. Please confirm or correct it before we continue:
This looks like it may contain a typo.
Did you mean ?
Get Your Free AI Analyst Report
Custom recommendations tailored to your property
Trusted by
