Ratings Snapshot

Certificate of Excellence

Read 40 reviews

#4 Popularity index

HT SCORE

91 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #4 out of 23 in In-Room Hotel Tablets

Ease of Use

4.8/5

ROI

4.7/5

Implementation

4.7/5

Customer Support

4.9/5

Volo’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Volo Overview

Volo is an in-room tablet solution that gives your guests interactive, touchscreen access to all of your hotel amenities. Volo proves to be a profit center, not a cost, by driving revenue through up-sells and cross-sells of food, beverage, and amenities; real-time service recovery and improved reputation management; cost savings from staff efficiency and reduced printing; push notifications for p...

About Volo View website

Founded in 2016 | Headquarters in Austin, TX | 15 employees

1/2

Integrates with

Business Intelligence
Guest Messaging Software
Property Management Systems

Browse integrations (19 verified)

What customers love about Volo

95% recommend

General Manager from Boutique

For us the main benefits of having this tablet have been a better and more approachable guest experience, service recovery, individualized customer service, and providing a new technology in a seamless and user friendly ...

Guest Experience Manager from Boutique

- Guests at the hotel were able to stay in contact with staff much easier - Volo was always very quick to respond to any questions we had, and always let us know if an iPad was down so we could adjust accordingly.

General Manager from Boutique

Great communication during on boarding process and reliable support after setup

Operations Manager from Boutique

Real-time feedback Consistent tech support Great service Customizable content Assistance with content creation Fair pricing

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Volo is a great way for guests to interact digitally with the hotel's attractions. They boost the hotel sales by giving guests a fun way to browse and order food. In room tablets are becoming a standard in hotels and volo is the easiest and best way to use them.

by Jake Parr (Tech Device Coverage) on December 17, 2019

See more answers (6)

Showing all answers to: "What does this product or service do well?"

Tom Kirkham Program Lead @ SiteMinder

December 11, 2019, Tom has seen a demo of the

There is no technology prerequisite for Volo. It's a standalone platform that doesn't require integration with existing systems and can be personalised to each hotel's unique brand. Guests will be able to start engaging with the hotel through their Volo tablet...

Craig Avantini Director of Business Development @ 2ndKitchen

December 09, 2019, Craig has seen a demo of the

Extremely seamless product that provides in-room technology for hotels. Guests are able to use the tablets and enjoy hotel amenities without the hassles you typically deal with. The tablets are easy to use.

Chris Hovanessian CEO @ Whistle

December 09, 2019, Chris has seen a demo of the

Volo's guest room tablets help hotels increases staff productivity, they also allow guests to place orders and communicate with staff without hold/wait times. Tablets are also better than wasting/reprinting standard paper compendiums.

JP Maxwell President @ Tipit, LLC

December 05, 2019, JP regularly uses the

Exemplary design extraordinarily easy to use tablet interface to all the things a hotel might offer its guess. From informational pages/videos to full interactivity with the services. Volo stands out from the pack.

Quynh Pham CEO @ TourMega

October 28, 2019, Quynh has seen a demo of the

Volo is beautifully designed and is a great way for properties to enhance their guest experience and generate revenue as well. Their support team is unsurpassed, as well - proactive, always there to help and provide valuable additions to the experience.

Quynh Pham CEO @ TourMega

October 28, 2019, Quynh has seen a demo of the

Volo is beautifully designed and is a great way for properties to enhance their guest experience and generate revenue as well. Their support team is unsurpassed, as well - proactive, always there to help and provide valuable additions to the experience.

Question:

What differentiates this product or service from the competition?

Answer:

What separates volo from the rest is the attention to detail. Ben and his team are dedicated to customer satisfaction and are focused on building personal relationships with their partners to help grow both businesses together

by Jake Parr (Tech Device Coverage) on December 17, 2019

See more answers (6)

Showing all answers to: "What differentiates this product or service from the competition?"

Tom Kirkham Program Lead @ SiteMinder

December 11, 2019, Tom has seen a demo of the

Volo's in-room tablets provide hotel guests with a digital concierge. Hotels are able to publish services and ancillary options, as well as tailored upsell offers. Guests can use the tablets to make orders and requests, with hotels staff empowered to manage an...

Craig Avantini Director of Business Development @ 2ndKitchen

December 09, 2019, Craig has seen a demo of the

The team at Volo is super helpful and their response time is amazing. Everyone I have interacted with has been great. The way the team worked with us in regards to integration was beyond fantastic. A++

Chris Hovanessian CEO @ Whistle

December 09, 2019, Chris has seen a demo of the

Customization! Volo's team builds the product according to every customer's specs. Volo is also able to provide instant updates and changes when necessary, completely remotely. As a hotelier, you don't have to actually worry about updating anything yourself.

JP Maxwell President @ Tipit, LLC

December 05, 2019, JP regularly uses the

Its ease of use, comprehensive information, modern architecture, heart stopping beauty, high end iPads, truly a portal into the hotel and completely matching the design aesthetics, Volo feels like a naturally integrated tablet vs. the after thought that the co...

Quynh Pham CEO @ TourMega

October 28, 2019, Quynh has seen a demo of the

Volo has a better design and is a stronger overall platform than other competitors I have seen. Using iPads, their security is stronger and their presentation is more elegant and higher quality. As mentioned, their customer service is the best around as well.

Quynh Pham CEO @ TourMega

October 28, 2019, Quynh has seen a demo of the

Volo has a better design and is a stronger overall platform than other competitors I have seen. Using iPads, their security is stronger and their presentation is more elegant and higher quality. As mentioned, their customer service is the best around as well.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Use Volo! Volo is a great fit for the rapidly growing technology needs for the hotel industry. Ben and his team are very dedicated to their work and i wouldnt recommend anyone else for this type of service in their business

by Jake Parr (Tech Device Coverage) on December 17, 2019

See more answers (6)

Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"

Tom Kirkham Program Lead @ SiteMinder

December 11, 2019, Tom has seen a demo of the

Think about the wholistic guest experience. There are so many touch-points within your property so ensure you cover all of these in the content and features on your Volo platform to realise its full potential. Volo is an investment in future revenue streams an...

Craig Avantini Director of Business Development @ 2ndKitchen

December 09, 2019, Craig has seen a demo of the

If you are looking for a team that is able to adapt to your wants/ needs and is customer focus this company is a great fit for you. Not only is this fantastic technology simple to use, it allows for guests to access all amenities your hotel has to offer.

Chris Hovanessian CEO @ Whistle

December 09, 2019, Chris has seen a demo of the

I would recommend Volo to any hotelier because of the quality of the product. Their product is great, and the ease of integration with services like ours makes the experience even better. Additionally, they have a wonderful customer service team.

JP Maxwell President @ Tipit, LLC

December 05, 2019, JP regularly uses the

Do not over think integration. Your guests are more interested in an informative easy to use tablet. Even if there is one extra step for the staff the guest experience is more than worth it. Bet on something that does a few things well over something that d...

Quynh Pham CEO @ TourMega

October 28, 2019, Quynh has seen a demo of the

I would recommend Volo over any of the other in-room tablet providers on the market primarily because of the product they offer - it is innovative, beautifully designed, and extremely well made and high quality - but additionally due to the company's obvious p...

Quynh Pham CEO @ TourMega

October 28, 2019, Quynh has seen a demo of the

I would recommend Volo over any of the other in-room tablet providers on the market primarily because of the product they offer - it is innovative, beautifully designed, and extremely well made and high quality - but additionally due to the company's obvious p...

+ 4 recommend

Recommended by

Jake Parr Solutions Engineer @ Tech Device Coverage

Tom Kirkham Program Lead @ SiteMinder

Craig Avantini Director of Business Development @ 2ndKitchen

Chris Hovanessian CEO @ Whistle

JP Maxwell President @ Tipit, LLC

Show More (2)

Are you a consultant or vendor that recommends Volo? Leave a recommendation

Features

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Digital directory
Bedside alarm
Digital Menus
Dynamic pricing
Local city guides
Group & conference offerings
Secured web browsing
Housekeeping requests
Restaurant reservations
Hotel facilities integrations
Sponsorship opportunities
Apps & games
Travel information
Guest Feedback Module (comment cards/reviews)
Publication subscriptions (ex. newspapers, magazines)
TV & room controls
Late checkout
POS & PMS Integration
News & weather
Digital concierge
Bell services
Guest messaging
View bill & express check out
In-room dining ordering
Spa & Wellness Module
Multi-currency
Loyalty program management
Multi-lingual
Video Concierge

Want to go behind the scenes and see how Volo works?

Clients & references

Real time requests from guests allows our front desk staff to react quickly and efficiently. Negative and positive voting system allows us to see how we're doing and the ability to correct any issues ...

Brennan Sweeney Manager at the The Beverley Hotel

For us the main benefits of having Volo have been a better and more approachable guest experience, service recovery, individualized customer service, and providing a new technology in a seamless and u...

Nathan Leitner Managing Director at the The Beverley Hotel