High Level Software vs. Infor HMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is crucial for your hotel's operational success, guest satisfaction, and profitability. High Level Software offers a simple, albeit unreviewed, platform with no recent customer feedback, while Infor HMS boasts a comprehensive, cloud-based solution with a broad feature set, solid support ratings, and a substantial review history. Both aim to streamline hotel operations but differ significantly in maturity, functionality, and market presence. Which suits your hotel best?

Is High Level Software or Infor HMS Better for Hotels?

High Level Software is marketed as a straightforward PMS designed to automate routine tasks and provide real-time analytics, but it currently lacks reviews or customer feedback, making its real-world performance and reliability uncertain. Conversely, Infor HMS has amassed 46 reviews, with recent feedback emphasizing its usability, extensive features, and robust support, though some users highlight software update issues. Do you prefer a less proven, simpler system, or a more mature platform with a proven track record?

Infor HMS vs High Level Software: Which Should Your Hotel Choose?

If your hotel needs a feature-rich, cloud-based PMS with strong integration capabilities, Infor HMS is the clear choice. Its extensive features—housekeeping, guest CRM, online support, revenue management, and more—cater to midsize and larger hotels seeking operational depth. If your team prioritizes a lightweight, easy-to-implement platform with minimal complexity and risk, High Level Software might seem appealing. However, given the lack of recent reviews and market presence, Infor’s more comprehensive offering makes it the safer, more reliable option for most hotels.

Is High Level Software or Infor HMS Easier to Use?

Infor HMS scores 3.88 out of 5 for ease of use based on user reviews, with many describing it as generally intuitive once familiar with its functions. Support responsiveness receives a 4.04 out of 5, with reviews highlighting helpful, professional assistance, although some mention glitches after updates. In contrast, High Level Software has no recent reviews or ratings, making it impossible to assess its usability. Edge: Infor HMS.

Which Has Better Features: High Level Software or Infor HMS?

Infor HMS offers 20 features, including housekeeping, guest profiles, online support, revenue management, multi-lingual support, and automated night audit—many of which are absent in High Level Software. High Level Software's feature set is unlisted or nonexistent in available data, suggesting it may lack the richness required for larger or more complex hotel operations. Edge: Infor HMS.

Which Has Better Customer Support: High Level Software or Infor HMS?

Infor HMS is praised for its responsive, professional support team, with many reviews emphasizing prompt assistance and helpful guidance. Support ratings are 4.04 out of 5, reflecting consistency in customer satisfaction. Conversely, High Level Software has no recent reviews or ratings, leaving its support quality undocumented. Edge: Infor HMS.

Which Has More Integrations: High Level Software or Infor HMS?

Infor HMS boasts 113 verified integrations, including booking platforms like Booking.com, Expedia, and HRS, significantly reducing manual entry errors and streamlining operations. High Level Software has no verified partners or integrations listed, limiting its potential for operational automation or third-party connectivity. Edge: Infor HMS.

Which Do Hoteliers Rate Higher: High Level Software or Infor HMS?

Infor HMS has an overall rating of 4.04 out of 5, with recent reviews highlighting its usability, features, and support, especially among boutique, independent, and branded hotels. Its users are generally satisfied, with a Likelihood to Recommend score of 74%. High Level Software lacks review data, making it impossible to gauge user satisfaction. Given the recent, high-volume feedback, Infor HMS is clearly preferred. Edge: Infor HMS.

How Much Do High Level Software and Infor HMS Cost?

Both platforms do not publicly list pricing details; they do not offer free trials or monthly flat-rate options. Typically, these systems are priced as custom quotes based on hotel size and feature needs, so expect to contact vendors directly for a quote. This lack of transparent pricing suggests a tailored approach for each hotel.

What Type of Hotel Should Use High Level Software?

• Hotels that prioritize minimal upfront investment and simple automation.
• Small independent properties seeking basic reservation and reporting functions.
• Teams comfortable with untested platforms, willing to accept limited support and features.
• Not ideal if your hotel needs extensive integration, detailed reporting, or scalable features.
• Avoid if your property relies heavily on automation, guest CRM, and revenue management modules.

What Type of Hotel Should Use Infor HMS?

• Midsize to large hotels aiming to streamline operations with extensive features.
• Hotels needing robust integration with booking platforms like Expedia, Booking.com, or HRS.
• Properties seeking detailed reporting, revenue management, and automation tools.
• Teams that value strong support and frequent updates, ready to handle complex system configurations.
• Not ideal if your hotel operates on a very tight budget or prefers a simple, lightweight PMS.
• Avoid if your hotel is very small or if aesthetics and UI design are your primary concerns.

Infor HMS vs High Level Software: The Bottom Line for Hotels

The core difference is that Infor HMS offers a comprehensive, well-reviewed platform with extensive integrations, features, and proven support, whereas High Level Software remains unreviewed and untested in the market. If your hotel requires depth, automation, and reliable vendor support, Infor HMS is the clear choice. For hotels with minimal needs or cautious budgets, High Level Software might appeal but comes with significant risk.

Choose Infor HMS if you want a mature, feature-rich PMS that can grow with your hotel, backed by recent reviews and a broad partner ecosystem. Opt for High Level Software only if you’re comfortable with an unproven platform, and your hotel’s needs are very basic or experimental.

In summary, Infor HMS’s extensive reviews, recent positive feedback, and feature set make it the safest, most reliable choice for most hotels. High Level Software’s absence of recent reviews and limited data suggest it’s better suited for small, simple operations or experimental projects with low expectations.

Note: The detailed comparison above is based solely on the available review data and feature listings. As always, consider your specific needs and conduct a trial or demo before making a final decision.