Ratings Snapshot

Certificate of Excellence

Read 23 reviews

#30 Popularity index

HT SCORE

71 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #30 out of 195 in Property Management Systems

Ease of Use

4.0/5

ROI

3.7/5

Implementation

3.9/5

Customer Support

4.2/5

Infor’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Infor HMS Overview

Infor Hospitality Management Solution (HMS) is a hotel property management system built for the cloud with the flexibility, security, efficiency, and mobile capabilities to deliver a great guest experience. With HMS property management software, employees gain access to actionable information about guests and prospects to quickly assess each booking and provide a rich experience. Leveraging integr...

About Infor View website

Founded in 1999 | Headquarters in Lake Forest United States | 17786 employees

More than 20,000 hotels, restaurants, and casinos worldwide—including 10 of the world’s 10 largest hotel companies—rely on Infor Hospitality software. Inf...

Other Products by Infor

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Infor EzRMS in Revenue Management Systems
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Add-on

Sold with Infor’s Revenue Management Systems offering
Infor Retail POS in Retail Software

1/5

Integrates with

Booking Engine
Business Intelligence
Central Reservations Systems

Browse integrations (110 verified)

What customers love about Infor HMS

75% recommend

Front Desk Agent in San Francisco (United States)

For one, it's easy to use! Also, I like how organized the program is, and how you can modify screens to your liking.

IT Manager from Other in Sydney (Australia)

Highly customisable to your business workflow. Scalable and agile PMS. Can we deployed in half a day!

Concierge from Boutique

Overall very easy to use and navigate once you get it's format down. Very convenient being web based so that you may hop on most computers and get to work then and there.

Operations Manager from Extended Stay

Infor HMS is a product that is growing with the client's needs and development team are continuously improving when asked to add and enhance many areas.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Infor® Hospitality Management Solution (HMS) is a hotel PMS built in the cloud to consistently meet and exceed modern guest expectations. With Infor HMS, hospitality organizations can better manage operations, deliver exceptional guest services, and provide a rich experience for all.

by Jenna Gabriel (Tripleseat Software) on October 13, 2021

See more answers (6)

Showing all answers to: "What does this product or service do well?"

Mudasser Tariq VP Sales @ RateGain

September 15, 2021, Mudasser heard from clients about the

Infor HMS is an industry renowned cloud based PMS with mobile functionality across all hotel operations. Infor EZRMS is an outstanding revenue management system to maximise revenue and profits with deep AI learning

Mudasser Tariq VP Enterprise Business @ RateGain

September 14, 2021, Mudasser heard from clients about the

A complete hospitality operations technology hub for superior guest experiences. Infor HMS is cloud based PMS for the modern hotelier. With Infor HMS, hospitality organizations can better manage operations, deliver exceptional guest services, and provide a ric...

Hannah Scott Content Marketing Manager @ INTELITY

November 13, 2020, Hannah heard from clients about the

Infor is a great technology partner that understands the value of contactless service and personalized guest experiences in the COVID era and beyond. Working to integrate folio review, check-in/check-out, passing payment tokens, and more with their PMS has bee...

Michael Toedt CEO @ dailypoint by Toedt, Dr. Selk & Coll. GmbH

August 04, 2020, Michael regularly uses the

There is a huge difference when it comes to cloud based PMS systems and especially the API performance. HMS is one of the most mature cloud systems on the PMS market and especially for demanding hoteliers a good choice.

Mike Kantor Director of Global Partnerships @ SiteMinder

December 04, 2019, Mike has seen a demo of the

Infor HMS has proved to be a premier global PMS, supporting various hoteliers with a multitude of needs. The Infor HMS product is known for its stability, versatility, and ease of use. Hoteliers have remarked to me that using the Infor HMS product has helped t...

Mike Kantor Director of Global Partnerships @ SiteMinder

December 04, 2019, Mike has seen a demo of the

Infor HMS has proved to be a premier global PMS, supporting various hoteliers with a multitude of needs. The Infor HMS product is known for its stability, versatility, and ease of use. Hoteliers have remarked to me that using the Infor HMS product has helped t...

Question:

What differentiates this product or service from the competition?

Answer:

The solution provides scalability that can help meet your present needs, along with whatever the future brings. Their PMS platform helps to allow for a better guest experience and integrates seamlessly with Tripleseat Software to allow an all-in-one platform.

by Jenna Gabriel (Tripleseat Software) on October 13, 2021

See more answers (6)

Showing all answers to: "What differentiates this product or service from the competition?"

Mudasser Tariq VP Sales @ RateGain

September 15, 2021, Mudasser heard from clients about the

Infor HMS has unique personalisation of guest experience, highly configurable PMS interfaces, wide angle reporting and last but not the least- full stack mobile functionality. EzRMS has optimal and accurate business forecasts, pricing, and selling strategies t...

Mudasser Tariq VP Enterprise Business @ RateGain

September 14, 2021, Mudasser heard from clients about the

HMS is unique in the market with personalised guest experiences, configurable interfaces and user specific reporting. EzRMS works really well with not only hotels but also resort, casino, long-term stay, event, independent, and corporate properties.

Hannah Scott Content Marketing Manager @ INTELITY

November 13, 2020, Hannah heard from clients about the

Infor provides cloud solutions to over 20 industries. Their overall technology, security, and cloud expertise makes them a huge asset to their customers. That, plus the extremely wide range of products they offer, results in high value ROI for their hotelier c...

Michael Toedt CEO @ dailypoint by Toedt, Dr. Selk & Coll. GmbH

August 04, 2020, Michael regularly uses the

Difference to other PMS and especially cloud based PMS systems: Real cloud, multi tenant architecture, highly reliable and complex API, 2-way integrations for CRM and for dailypoint the functionality to do PMS conversions and push profiles plus reservations to...

Mike Kantor Director of Global Partnerships @ SiteMinder

December 04, 2019, Mike has seen a demo of the

Infor HMS has a global footprint that gives them experience in all markets. They have seen and worked with properties all over the globe and I believe this gives them a unique perspective on the needs of hoteliers large and small.

Mike Kantor Director of Global Partnerships @ SiteMinder

December 04, 2019, Mike has seen a demo of the

Infor HMS has a global footprint that gives them experience in all markets. They have seen and worked with properties all over the globe and I believe this gives them a unique perspective on the needs of hoteliers large and small.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

This software is a great tool to help take your group sales and property management to the next level. With this integration, you can book and manage all of your group sales from one place, allowing you to do more, in less time!

by Jenna Gabriel (Tripleseat Software) on October 13, 2021

See more answers (6)

Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"

Mudasser Tariq VP Sales @ RateGain

September 15, 2021, Mudasser heard from clients about the

Infor is a one stop shop for hospitality technology in the connected world. With Infor, hospitality organizations can better manage operations, deliver exceptional guest services, and provide a rich experience for all.

Mudasser Tariq VP Enterprise Business @ RateGain

September 14, 2021, Mudasser heard from clients about the

Infor is a one stop shop for hospitality tech solutions. All the products are innovative, industry leading and forward looking. Both HMS and EzRMS are cloud-enabled for scale, flexibility and security.

Hannah Scott Content Marketing Manager @ INTELITY

November 13, 2020, Hannah heard from clients about the

Infor is a great product for tracking and leveraging your data well to create excellent guest experiences. We have nothing but good things to say about their team and the integration between our platforms.

Michael Toedt CEO @ dailypoint by Toedt, Dr. Selk & Coll. GmbH

August 04, 2020, Michael regularly uses the

when intend to select a cloud based PMS systems, there are huge differences between the different vendors. Do are real RFP to compare the systems and hire a professional support to make sure you get what you need or what the sales promises you.

Mike Kantor Director of Global Partnerships @ SiteMinder

December 04, 2019, Mike has seen a demo of the

I think it would be important for hoteliers to include the Infor product in their search for a new PMS. Because it is the life of the hotel front desk, changing this software is not easy and so choosing the best fit for your needs is imperative.

Mike Kantor Director of Global Partnerships @ SiteMinder

December 04, 2019, Mike has seen a demo of the

I think it would be important for hoteliers to include the Infor product in their search for a new PMS. Because it is the life of the hotel front desk, changing this software is not easy and so choosing the best fit for your needs is imperative.

+ 4 recommend

Recommended by

Jenna Gabriel Marketing Manager @ Tripleseat Software

Mudasser Tariq VP Sales @ RateGain

Mudasser Tariq VP Enterprise Business @ RateGain

Hannah Scott Content Marketing Manager @ INTELITY

Michael Toedt CEO @ dailypoint by Toedt, Dr. Selk & Coll. GmbH

Show More (2)

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Features

View less

Spa & Wellness Module
Channel Manager
EPoS
Revenue management module
Integrated CRS
Payment processing
Booking engine
Calendar view
Reservation management
Ancillary revenue tracking
Custom rates
RevPaR & ADR Reports
Housekeeping module
Direct billing
Group functionality
Online 24/7 support
Automated night audit
E-training
Mobile App
Centralized user & role management
On premise
Cloud based
Multi-currency
Multi-lingual
Gift Vouchers
Guest CRM
Guest profiles
Mobile access on any device
Native Email Marketing
Digital Registration
Integrated ID & Passport Scanner
Mobile Device Notes & Tasks (Voice-to-Text)
Guest Communication (SMS Messaging)
Integrated Payment Terminal & Card Reader

Want to go behind the scenes and see how Infor HMS works?

Clients & references

We partnered with Infor based on their forward-thinking approach to application architecture and understanding of social media integration. They offer specialized applications that address critical bu...

RON STRECKER CFO at the

Infor doesn’t have any awards or certifications

Active Markets

MARKETS SERVED

South America
Africa
North America
Europe
Asia Pacific
Middle East

VERIFIED MARKETS

France
Germany
United States of America
Australia
United Kingdom
Spain
Singapore
Hong Kong

Pricing

One time upfront purchase (per room)

Less than $500/room

Implementation fee

Less than $1000

Monthly subscription (/room/month)

$7/room/month - $10/room/month

Infor HMS

Ratings Snapshot

Infor HMS Overview

Infor HMS Overview

About Infor View website

Other Products by Infor

Integrates with

What customers love about Infor HMS

Expert Q&A and Partner Recommendations

Showing all answers to: "What does this product or service do well?"

Showing all answers to: "What differentiates this product or service from the competition?"

Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"

Features

Want to go behind the scenes and see how Infor HMS works?

Clients & references

References & testimonials

Featured partners

Case studies

Awards & Certifications

Active Markets

23 Verified Infor Reviews

Infor HMS Review: Infor's ICS Consultant has been amazing to work with!

What do you like most?

What do you dislike or think could be improved?

Infor HMS Review: The Implementation process was a real nightmare, and already took 6 months

What do you like most?

What do you dislike or think could be improved?

Infor HMS Review: HMS - a great, environment friendly and very flexible cloud based solution

What do you like most?

What do you dislike or think could be improved?

Infor HMS Review: Very good product with exceptional vendor partnership

What do you like most?

What do you dislike or think could be improved?

Infor HMS Review: Schnittstellen

What do you like most?

What do you dislike or think could be improved?

Infor HMS Review: A good choice

What do you like most?

What do you dislike or think could be improved?

Pricing

Recent News & Content

Recent articles

Recent press releases

Resources & reports

Popular Infor HMS Integrations

SiteMinder (The Channel Manager)

ALICE Guest Services

IDeaS Revenue Solutions