Infor HMS

3.9 (30 REVIEWS)

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HT Score  
72 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Jenna, Mudasser, Mudasser + 4 more experts recommend Infor

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Infor HMS

3.9 (30 REVIEWS)

Ranked 24 (out of 272) in Property Management Systems

Personalize the guest experience with a global, cloud-based hotel property management system.

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Ratings Summary

3.9
Average
30 reviews
Ease of Use
4.0/5
Customer Support
4.2/5
ROI
3.7/5
Implementation
3.9/5

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Achievements

Trending Product

This vendor's trending score is rising, Infor HMS is the #24 most trending product in the Property Management Systems category (out of 272) and the #566 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Infor’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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72 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Infor HMS
Founded in 1999 | Headquarters in Lake Forest (United States) | 17786 employees
Infor Hospitality Management Solution (HMS) is a hotel property management system built for the cloud with the flexibility, security, efficiency, and mobile capabilities to deliver a great guest experience. With HMS property management software, employees gain access to actionable information about guests and prospects to quickly assess each booking and provide a rich experience. Leveraging integration from the hotel property management system (PMS) to operational systems, Infor’s suite of solutions also help streamline accounting, revenue management, and work order processes.

Capabilities

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Infor doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Pricing

Pricing Available By Request

Infor has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Success Stories

6

References

8

Featured Customers

Success Stories

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Infor doesn’t have any case studies available

Popularity by Segment

Size

30 | X-Large (200+ room)

16 | Large (75-199 room)

4 | Medium (25-74 room)

Type

27 | Luxury Hotels

10 | Branded Hotels

9 | Boutiques

9 | City Center Hotels

6 | Resorts

4 | Casinos

3 | Extended Stay & Serviced Apartments

2 | Hostels

2 | RV Parks & Campgrounds

1 | Bed & Breakfast & Inns

1 | Airport/Conference Hotels

1 | Limited Service & Budget Hotels

Region

24 | Asia Pacific

20 | Europe

12 | North America

4 | Oceania

3 | South America

2 | Africa

1 | Middle East

Category

39 | Revenue Management Systems

30 | Property Management Systems

1 | Event Management Software

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30

Reviews

7

Expert Recommendations

Hotelier Rating

Excellent
42
Very Good
9
Average
10
Poor
3
Terrible
4

By Product

  • Revenue Management Systems
    Revenue Management Systems
  • Property Management Systems
    Property Management Systems
  • Event Management Software
    Event Management Software
  • Restaurant Management Software
    Restaurant Management Software
  • Retail Software
    Retail Software

Property Size

  • Medium
  • Large
  • X-Large

Region

  • North America
    North America
  • Europe
    Europe
  • Asia Pacific
    Asia Pacific
  • Oceania
    Oceania
  • Middle East
    Middle East
  • South America
    South America
  • Africa
    Africa
9

Excellent Support - issues with reports tend to be fading

from 100 to 199 room Boutique in Portland (United States of America)

Verified
2 days ago
Padmini, Jim Helfer, and other members of the Infor team have always been prompt and responsive when an issue arises. That level of professional courtesy is greatly appreciated.
10

Intikhab Hussain Assistant

Accounting Manager from 100 to 199 room Luxury Hotel in New York (United States of America)

Verified
1 months ago
Intikhab Hussain was able to assist with the issue in a very timely manner. He also explained how to correct the issue on my own in case i run into the same issue in the future
10

Intikhab Hussain Assistant

Accounting Manager from 100 to 199 room Luxury Hotel in New York (United States of America)

Verified
1 months ago
Intikhab Hussain did a great job at staying in communication with me. He showed me step by step how to correct the issue and explained step by step what to do in order to avoid the same issue in the future
9

Infor help

Front desk from 100 to 199 room Luxury Hotel in Fargo (United States of America)

Verified
4 months ago
they are able to solve the problem quick with little to no issues. they are very knowledgeable on all subjects
10

We had an interface issue.

Dir. Of Operations from 25-49 room Boutique in Los Angeles (United States of America)

Verified
5 months ago
What I appreciate most was how friendly, patient and thorough Intikhab Hussain was. He took his time to ensure that the issue was taken care of and provided tips on how to rectify future issues.
9

Excellent event

IT manager from 200 to 499 room Casino in Highland (United States of America)

Verified
7 months ago
New and upcoming trends and developments. Networking is also a great value Interested on the call center but more than anything a multi property pms solution would be ideal
0

Terrible!

Rooms Controller from 200 to 499 room City Center Hotel in New York (United States of America)

Verified
17 months ago
Nothing. This system single handling destroyed the hotel's staff morale. Only feature that is better is remote friendly, meaning you can log in at home and use it since it is web-based.
8

Infor's ICS Consultant has been amazing to work with!

Mgr of IT Project Services from 200 to 499 room Casino in Highland (United States of America)

Verified
2 years ago
It is a pleasure to work with Infor's ICS Consultant Skip on our project, he has a great wealth of knowledge and the wisdom he doles out has proven to be invaluable in our effort. Thanks Skip for keeping us moving forward!
3

The Implementation process was a real nightmare, and already took 6 months

Sales manager from 75-99 room City Center Hotel in Barcelona (Spain)

Verified
2 years ago
A Cloud pms with nice design and a lot of interfaces already developed. The mobile app for hskp looks good
10

HMS - a great, environment friendly and very flexible cloud based solution

E-Commerce/Reservations from Luxury Hotel in San Bartolomé de Tirajana (Spain)

Verified
2 years ago
- possibility of creating on your own a personalized environment by building screens, data spies, bundles and more according to the specific needs of the property - very efficient ICS and support team - connectivity with a large number of third party companies for all kind of services - the fact that this solution is web based made it possi...
  • 1
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Newsfeed

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Infor

3 months ago

Starfleet Media Smart Decision Guide PMS 2023

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Infor

6 months ago

Elite Hotels of Sweden Standardises on Infor

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Infor

6 months ago

Infor Named a Leader in IDC MarketScape: Worldwide Hospitality Property Management Systems 2022 Vendor Assessment

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Infor

6 months ago

Chichester Park Hotel Checks in to the Cloud with Infor

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Infor

10 months ago

LSU Shreveport Partners with Infor to Create Better Experiences for Faculty and Students

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Infor

11 months ago

Infor Partners with Fontainebleau Las Vegas for Cloud-Based Front and Back-of-House Hospitality Solutions

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Infor

1 year ago

Starboard Hotels Shines Bright with Infor

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Infor

1 year ago

Hotel Technology Digitalization: Take the Next Steps

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Infor

1 year ago

Infor at HITEC 2022 – hospitality technology attendees can expect at booth 405

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Infor

1 year ago

Infor Provides Digital Transformation for the San Manuel Band of Mission Indians

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Infor

1 year ago

Technology, Culture, and the New Hotel Guest Experience

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Infor

1 year ago

Ostseehotel Dierhagen Ready for a Cloud Future

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Infor

1 year ago

Forging Supportive Hospitality Technology Partnerships

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Infor

1 year ago

The Sky’s the Limit: Taking Hotel Revenue Performance to Higher Levels of Success

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Infor

2 years ago

glh Hotels Targets Revenue Increase With Infor

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Infor

2 years ago

Rebel Hospitality Chooses Infor Hospitality To Deliver Great Guest Experiences

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Infor

2 years ago

8 Ways Hotels and Resorts Can Achieve Resilience in the 2020s

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Infor

2 years ago

Aquitaine Hospitality Deepens Partnership with Infor for Management of its Hotels, Residences and Restaurants

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Infor

2 years ago

Infor Launches Hospitality Management Cloud Solution based on Amazon Web Services in China to Spur Digital Transformation among Chinese Hotels

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Infor

2 years ago

Infor Develops Contactless Ordering Solution for Hospitality Industry

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Infor

2 years ago

Infor Unveils New Cloud-Based Revenue Management Functionality for Hoteliers

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Infor

2 years ago

Apex Hotels Goes on Point with Infor

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More About Infor

Infor HMS, also known as Infor Hospitality Management Solution, is a comprehensive software solution designed specifically for the hospitality industry. It serves as a property management system (PMS) and offers a range of functionalities to enhance guest experiences, streamline operations, and improve profitability. As a cloud-based solution, Infor HMS leverages the power of Amazon Web Services (AWS) to provide real-time access to data and ensure scalability and reliability. It can be accessed from anywhere, making it convenient for hoteliers to manage their properties efficiently. In terms of property management, Infor HMS enables hoteliers to handle various tasks, such as check-in and check-out processes, room assignments, housekeeping management, and reservations. It maintains a centralized guest profile, allowing staff to deliver personalized guest services and improve overall guest satisfaction. Infor HMS incorporates revenue management capabilities, enabling hoteliers to optimize pricing and maximize revenue. It integrates with customer relationship management (CRM) systems, providing insights into guest preferences and behaviors to enhance marketing efforts and guest loyalty. The software also includes business intelligence features, offering in-depth analytics and reporting to monitor performance, identify trends, and make data-driven decisions. Hoteliers can analyze key metrics related to occupancy, revenue, and guest satisfaction to drive operational excellence. Infor HMS is designed to be user-friendly, with an intuitive interface and easy navigation. It can be customized to suit specific hotel requirements and can integrate with other systems through APIs (Application Programming Interfaces), allowing seamless data flow and enhancing operational optimization. Infor HMS has been successfully implemented in various hotels and resorts across the globe, and case studies and screenshots are available to showcase its effectiveness in improving front desk operations, concierge services, and point-of-sale (POS) transactions. It caters not only to traditional hotels but also to casinos and other hospitality establishments. The software is available as a Software-as-a-Service (SaaS) solution, hosted on the cloud, or as an on-premises deployment for those who prefer to manage their own infrastructure. Overall, Infor HMS offers a robust and comprehensive hotel management software solution that covers all aspects of property management in the hospitality industry. It combines advanced functionality, cloud-based accessibility, and integration capabilities to optimize operations, enhance guest experiences, and drive profitability for hoteliers.

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