The complete cloud hospitality platform
Infor HMS
3.7 (47 REVIEWS)
Ranked 31 (out of 314) in Property Management Systems
Personalize the guest experience with a global, cloud-based hotel property management system.
80% recommended by 82 hotels
Infor HMS Alternatives
Not sure if Infor is right for your hotel? Here are similar Property Management Systems vendors that could be a good fit for your hotel:
Capabilities
Infor doesn’t have any benefits or use cases available
Features
Accounting & Finance
Marketing & Ecommerce
Administration & Configuration
Customer Management
Front Office
Groups Management
Guest Experience
Housekeeping
Payments
Reservations Management
Revenue Management
Taxes & Compliance
Support & Training
Food & Beverage
Spa
Recommended by
Achievements
This vendor's trending score is rising, Infor HMS is the #44 most trending product in the Property Management Systems category (out of 314) and the #848 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreInfor’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Pricing Available By Request
Infor has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
How many rooms does your hotel have?
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
No matching results
Compare Infor to Top Alternatives
The complete cloud hospitality platform
Powerful. Intuitive. Unified. One platform to run your property.
OPERA Property Management Suite - from independents to global brands, OPERA is the flexible, configurable, intuitive solution to manage your entire operation
Popularity by Segment
Size
1 | X-Small (1-9 room)
4 | Small (10-24 room)
11 | Medium (25-74 room)
30 | Large (75-199 room)
32 | X-Large (200+ room)
Country
21 | United States of America
13 | China
7 | United Kingdom
7 | Germany
6 | Australia
5 | France
4 | Brazil
3 | India
2 | Indonesia
1 | Norway
1 | Denmark
1 | Spain
1 | Argentina
1 | Cayman Islands
1 | Singapore
1 | South Africa
1 | Vietnam
1 | Myanmar
1 | Philippines
1 | Côte d'Ivoire
1 | United Arab Emirates
Type
46 | Luxury Hotels
38 | Boutiques
25 | Branded Hotels
24 | City Center Hotels
20 | Bed & Breakfast & Inns
18 | Airport/Conference Hotels
17 | Resorts
14 | Limited Service & Budget Hotels
7 | Extended Stay & Serviced Apartments
6 | Casinos
4 | RV Parks & Campgrounds
3 | Hostels
2 | Vacation Rentals & Villas
Region
22 | Europe
22 | Asia Pacific
21 | North America
6 | Oceania
5 | South America
2 | Africa
1 | Middle East
1 | Central America
Category
47 | Property Management Systems
40 | Revenue Management Systems
3 | Event Management Software
Hotelier Rating
Hoteliers like Infor HMS for its comprehensive feature set, which includes seamless integrations with booking platforms, customizable reporting, and efficient housekeeping modules. It significantly enhances operational efficiency by automating tasks such as reservations and rate loading. However, some users report issues with software updates causing disruptions, and others find the system 'not pretty' or intuitive but functional. Majority of reviews highlight support's promptness and professionalism, essential for managing unexpected issues. Overall, it's well-suited for improving revenue management and streamlining operations, though it may not meet every aesthetic or usability preference.
AI-generated from the text of customer reviews
Looking for specific info?
Good System
Guest Experience Supervisor from 10 to 24 room Bed & Breakfast & Inn in Stevensville (United States of America)
Professionalism
Assistant Night Manager from 200 to 499 room Bed & Breakfast & Inn in Perth (Australia)
Infor HMS - Understand how to use it
DISTRIBUTION from 1 to 4 room Boutique in Las Vegas (United States of America)
Ease of Use
Office Operations Associate from 200 to 499 room Limited Service & Budget Hotel in Fort McCoy (United States of America)
#reservations, #pricing, room block, #checkin, #report
General Manager from 25-49 room Boutique in Oslo (Norway)
Not Great for small hotels
Front Desk Supervisor from 10 to 24 room Bed & Breakfast & Inn in Paia (United States of America)
Not the best system
Front Desk Manager from 100 to 199 room Boutique in Sedona (United States of America)
when i need help they are there for me, but when i ask them to send notes on the steps they dont. when i need the same information it is when im finalizing a sale and entering the information so i need the steps, my ceo wont pay for class.
manager from 100 to 199 room Luxury Hotel in Monticello (United States of America)
Well intended, but not thought threw.
Front Office Manager from 100 to 199 room Bed & Breakfast & Inn in Munich (Germany)
Its Infor
Guest Service Supervisor from 100 to 199 room Bed & Breakfast & Inn in Palo Alto (United States of America)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
Infor® Hospitality Management Solution (HMS) is a hotel PMS built in the cloud to consistently meet and exceed modern guest expectations. With Infor HMS, hospitality organizations can better manage operations, deliver exceptional guest services, and provide a rich experience for all.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
The solution provides scalability that can help meet your present needs, along with whatever the future brings. Their PMS platform helps to allow for a better guest experience and integrates seamlessly with Tripleseat Software to allow an all-in-one platform.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
This software is a great tool to help take your group sales and property management to the next level. With this integration, you can book and manage all of your group sales from one place, allowing you to do more, in less time!
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
More About Infor
Infor HMS, also known as Infor Hospitality Management Solution, is a comprehensive software solution designed specifically for the hospitality industry. It serves as a property management system (PMS) and offers a range of functionalities to enhance guest experiences, streamline operations, and improve profitability. As a cloud-based solution, Infor HMS leverages the power of Amazon Web Services (AWS) to provide real-time access to data and ensure scalability and reliability. It can be accessed from anywhere, making it convenient for hoteliers to manage their properties efficiently. In terms of property management, Infor HMS enables hoteliers to handle various tasks, such as check-in and check-out processes, room assignments, housekeeping management, and reservations. It maintains a centralized guest profile, allowing staff to deliver personalized guest services and improve overall guest satisfaction. Infor HMS incorporates revenue management capabilities, enabling hoteliers to optimize pricing and maximize revenue. It integrates with customer relationship management (CRM) systems, providing insights into guest preferences and behaviors to enhance marketing efforts and guest loyalty. The software also includes business intelligence features, offering in-depth analytics and reporting to monitor performance, identify trends, and make data-driven decisions. Hoteliers can analyze key metrics related to occupancy, revenue, and guest satisfaction to drive operational excellence. Infor HMS is designed to be user-friendly, with an intuitive interface and easy navigation. It can be customized to suit specific hotel requirements and can integrate with other systems through APIs (Application Programming Interfaces), allowing seamless data flow and enhancing operational optimization. Infor HMS has been successfully implemented in various hotels and resorts across the globe, and case studies and screenshots are available to showcase its effectiveness in improving front desk operations, concierge services, and point-of-sale (POS) transactions. It caters not only to traditional hotels but also to casinos and other hospitality establishments. The software is available as a Software-as-a-Service (SaaS) solution, hosted on the cloud, or as an on-premises deployment for those who prefer to manage their own infrastructure. Overall, Infor HMS offers a robust and comprehensive hotel management software solution that covers all aspects of property management in the hospitality industry. It combines advanced functionality, cloud-based accessibility, and integration capabilities to optimize operations, enhance guest experiences, and drive profitability for hoteliers.
Find Great Pairing Apps
No matching results
No matching results
Company | Functionality | |
---|---|---|
SiteMinder
92% recommended by 1955 hotels |
Channel Managers
|
|
Canary Technologies
96% recommended by 1472 hotels |
Cyber Security & Fraud Prevention
+4 more |
|
Actabl
93% recommended by 1297 hotels |
Hotel Maintenance Software
+4 more |
|
Lighthouse
95% recommended by 1235 hotels |
Rate Shopping
|
|
Oracle Hospitality
91% recommended by 563 hotels |
Property Management Systems
|
|
IDeaS
92% recommended by 519 hotels |
Revenue Management Systems
|
|
Mews
91% recommended by 517 hotels |
Property Management Systems
|
|
RateGain
93% recommended by 510 hotels |
Reputation Management
+3 more |
|
Duve
96% recommended by 486 hotels |
Upselling Software
+2 more |
|
Profitroom
94% recommended by 476 hotels |
Channel Managers
|
Infor has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2024
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
Your guide was sent!
Your guide was successfully sent to .