Infor HMS

Ranked 25 (out of 164) in Property Management Systems

Property Management Systems

Personalize the guest experience with a global, cloud-based hotel property management system.

Ratings Snapshot

Certificate of Excellence
Read 22 reviews
75%
Recommend
HTR Score icon
HT SCORE
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #25 out of 164 in Property Management Systems

Ease of Use
4.0/5
ROI
3.6/5
Implementation
3.8/5
Customer Support
4.2/5
Verified Customer Support

Infor’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
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    63%
  • Branded 3 verified reviews
    93%
  • City Center 3 verified reviews
    67%
  • Hostel 2 verified reviews
    80%
  • Extended Stay 2 verified reviews
    90%
  • Serviced Apartment 1 verified reviews
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  • Bed & Breakfast 1 verified reviews
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Infor HMS Overview

Infor HMS Overview

Infor Hospitality Management Solution (HMS) is a hotel property management system built for the cloud with the flexibility, security, efficiency, and mobile capabilities to deliver a great guest experience. With HMS property management software, employees gain access to actionable information about guests and prospects to quickly assess each booking and provide a rich experience. Leveraging integr...

About Infor View website

Founded in 1999 | Headquarters in Lake Forest United States | 17786 employees

More than 20,000 hotels, restaurants, and casinos worldwide—including 10 of the world’s 10 largest hotel companies—rely on Infor Hospitality software. Inf...

Other Products by Infor

Integrates with

  • Booking Engine
  • Business Intelligence
  • Central Reservations Systems
Browse integrations (99 verified)

What customers love about Infor HMS

Like 75% recommend

Front Desk Agent in San Francisco (United States)

For one, it's easy to use! Also, I like how organized the program is, and how you can modify screens to your liking.

IT Manager from Other in Sydney (Australia)

Highly customisable to your business workflow. Scalable and agile PMS. Can we deployed in half a day!

Concierge from Boutique

Overall very easy to use and navigate once you get it's format down. Very convenient being web based so that you may hop on most computers and get to work then and there.

Operations Manager from Extended Stay

Infor HMS is a product that is growing with the client's needs and development team are continuously improving when asked to add and enhance many areas.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Infor HMS is an industry renowned cloud based PMS with mobile functionality across all hotel operations. Infor EZRMS is an outstanding revenue management system to maximise revenue and profits with deep AI learning

by Mudasser Tariq (RateGain) on September 15, 2021

See more answers (5)
Question:

What differentiates this product or service from the competition?

Answer:

Infor HMS has unique personalisation of guest experience, highly configurable PMS interfaces, wide angle reporting and last but not the least- full stack mobile functionality. EzRMS has optimal and accurate business forecasts, pricing, and selling strategies to maximize yield and profit.

by Mudasser Tariq (RateGain) on September 15, 2021

See more answers (5)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Infor is a one stop shop for hospitality technology in the connected world. With Infor, hospitality organizations can better manage operations, deliver exceptional guest services, and provide a rich experience for all.

by Mudasser Tariq (RateGain) on September 15, 2021

See more answers (5)
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+ 3 recommend
Recommended by Show More (1)

Features

  • Spa & Wellness Module
  • Channel Manager
  • EPoS
  • Revenue management module
  • Integrated CRS
  • Payment processing
  • Booking engine
  • Calendar view
  • Reservation management
  • Ancillary revenue tracking
  • Custom rates
  • RevPaR & ADR Reports
  • Housekeeping module
  • Direct billing
  • Group functionality
  • Online 24/7 support
  • Automated night audit
  • E-training
  • Mobile App
  • Centralized user & role management
  • On premise
  • Cloud based
  • Multi-currency
  • Multi-lingual
  • Gift Vouchers
  • Guest CRM
  • Guest profiles
  • Mobile access on any device
  • Native Email Marketing
  • Digital Registration
  • Integrated ID & Passport Scanner
  • Mobile Device Notes & Tasks (Voice-to-Text)
  • Guest Communication (SMS Messaging)
  • Integrated Payment Terminal & Card Reader

Want to go behind the scenes and see how Infor HMS works?

Clients & references

References & testimonials

Testimonial avatar
We partnered with Infor based on their forward-thinking approach to application architecture and understanding of social media integration. They offer specialized applications that address critical bu...
RON STRECKER CFO at the

Featured partners

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Awards & Certifications

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Infor doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • South America
  • Africa
  • North America
  • Europe
  • Asia Pacific
  • Middle East
VERIFIED MARKETS
  • France
  • Germany
  • United States
  • Australia
  • United Kingdom
  • Spain
  • Singapore
  • Hong Kong

22 Verified Infor Reviews

Likelihood to Recommend
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Sep 13, 2021

Infor HMS Review: The Implementation process was a real nightmare, and already took 6 months

Sales manager from City Center in Barcelona (Spain)

Recommend 3/10
Full blue star
Full blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

A Cloud pms with nice design and a lot of interfaces already developed. The mobile app for hskp looks good

What do you dislike or think could be improved?

Technical support is a bit limited Just a few reports A big gap between what it's sold and the PMS Bad implementation process

Customer Support
3
Ease of Use
3
Value for money
2
Implementation
1

Jun 02, 2021

Infor HMS Review: HMS - a great, environment friendly and very flexible cloud based solution

E-Commerce/Reservations from Boutique in San Bartolomé de Tirajana (Spain)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- possibility of creating on your own a personalized environment by building screens, data spies, bundles and more according to the specific needs of the property - very efficient ICS and support team - c...

What do you dislike or think could be improved?

I think the process of implementing a fixed code for a function that was not working or only partly working could be shorter. All improvements fixed by the development team are linked to the next release ...

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
5

Apr 20, 2021

Infor HMS Review: Very good product with exceptional vendor partnership

VP, Transformation from Branded in Boston (United States)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Infor was one of a very few suppliers that could fully satisfy our global and functional requirements. The partnership was built during our global deployment and has continued to expand as we continue to...

What do you dislike or think could be improved?

As we utilize HMS as a platform, we would love it if all interfaces, now and in the future, could be included as part of the product, but we do not know of any other solution providers at their scale offe...

Customer Support
4.5
Ease of Use
5
Value for money
4
Implementation
5

Apr 16, 2021

Infor HMS Review: Schnittstellen

Eventmanagerin/Hotelleitung from Boutique in Unterammergau (Germany)

Recommend 5/10
Full blue star
Full blue star
Full blue star
Empty blue star
Empty blue star

What do you like most?

-Nutzung vieler Schnittstellen möglich - Buchungen können über booking.com automatisch eingepflegt werden -viele gute Funktionen/Reports etc vorhanden -guter Helpdesk d.h. wenn es bereits Problemlös...

What do you dislike or think could be improved?

-einige Funktionen müssen erst programmiert werden (wenn genügend Anfragen dafür bestehen) / dauert zu lange oder wird nicht umgesetzt - wenig Möglichkeit zur Individualisierung (kostet meistens viel...

Customer Support
4
Ease of Use
2.5
Value for money
3
Implementation
2.5

Apr 15, 2021

Infor HMS Review: A good choice

Quality Manager/former FOM from Other in Goslar (Germany)

Recommend 6/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

got some really interessting trainings during the last year and really enjoyed working with the ICS Consultants and support team. All doing a great job, are always focued to help. working with HMS is a p...

What do you dislike or think could be improved?

it would be helpful if there are more features for leasure hotels (e.g.: colors for the roomplan, history view in roomplan, 30 days instead of 10 in roomplan, availabiliy etc.) , all ideas are communicat...

Customer Support
4.5
Ease of Use
3
Value for money
n/a
Implementation
n/a

Apr 15, 2021

Infor HMS Review: Good Solution for Hotels

Rooms & Convention from Other in Altensteig (Germany)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

-you can work everywhere (you just need internet) -you can use a own display - the qick and very good support for HMS

What do you dislike or think could be improved?

-Calendar week display in group availability - swich function to swap rooms in the conference - A Calender function like in infor starlight

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
5

Pricing

One time upfront purchase (per room)
Less than $500/room
Implementation fee
Less than $1000
Monthly subscription (/room/month)
$7/room/month - $10/room/month

Recent News & Content

Resources & reports

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Popular Infor HMS Integrations

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