Infor HMS

Ranked 40 (out of 247) in Property Management Systems

Property Management Systems

Personalize the guest experience with a global, cloud-based hotel property management system.

Ratings Snapshot

Certificate of Excellence

Read 24 reviews

#40 Popularity index

HT SCORE

52 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #40 out of 247 in Property Management Systems

Ease of Use

3.9/5

ROI

3.5/5

Implementation

3.7/5

Customer Support

4.1/5

Infor’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Infor HMS Overview

Infor Hospitality Management Solution (HMS) is a hotel property management system built for the cloud with the flexibility, security, efficiency, and mobile capabilities to deliver a great guest experience. With HMS property management software, employees gain access to actionable information about guests and prospects to quickly assess each booking and provide a rich experience. Leveraging integr...

About Infor View website

Founded in 1999 | Headquarters in Lake Forest United States | 17786 employees

More than 20,000 hotels, restaurants, and casinos worldwide—including 10 of the world’s 10 largest hotel companies—rely on Infor Hospitality software. Inf...

Other Products by Infor

1/5

Integrates with

Staff Collaboration Tools
Revenue Management Systems
Business Intelligence

Browse integrations (130 verified)

What customers love about Infor HMS

75% recommend

Front Desk Agent in San Francisco (United States)

For one, it's easy to use! Also, I like how organized the program is, and how you can modify screens to your liking.

IT Manager in Sydney (Australia)

Highly customisable to your business workflow. Scalable and agile PMS. Can we deployed in half a day!

Concierge

Overall very easy to use and navigate once you get it's format down. Very convenient being web based so that you may hop on most computers and get to work then and there.

Operations Manager

Infor HMS is a product that is growing with the client's needs and development team are continuously improving when asked to add and enhance many areas.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Infor® Hospitality Management Solution (HMS) is a hotel PMS built in the cloud to consistently meet and exceed modern guest expectations. With Infor HMS, hospitality organizations can better manage operations, deliver exceptional guest services, and provide a rich experience for all.

by Jenna Gabriel (Tripleseat Software) on October 13, 2021

See more answers (6)

Showing all answers to: "What does this product or service do well?"

Mudasser Tariq VP Sales @ RateGain

September 15, 2021, Mudasser heard from clients about the

Infor HMS is an industry renowned cloud based PMS with mobile functionality across all hotel operations. Infor EZRMS is an outstanding revenue management system to maximise revenue and profits with deep AI learning

Mudasser Tariq VP Enterprise Business @ RateGain

September 14, 2021, Mudasser heard from clients about the

A complete hospitality operations technology hub for superior guest experiences. Infor HMS is cloud based PMS for the modern hotelier. With Infor HMS, hospitality organizations can better manage operations, deliver exceptional guest services, and provide a ric...

Hannah Scott Content Marketing Manager @ INTELITY

November 13, 2020, Hannah heard from clients about the

Infor is a great technology partner that understands the value of contactless service and personalized guest experiences in the COVID era and beyond. Working to integrate folio review, check-in/check-out, passing payment tokens, and more with their PMS has bee...

Michael Toedt CEO @ dailypoint by Toedt, Dr. Selk & Coll. GmbH

August 04, 2020, Michael regularly uses the

There is a huge difference when it comes to cloud based PMS systems and especially the API performance. HMS is one of the most mature cloud systems on the PMS market and especially for demanding hoteliers a good choice.

Mike Kantor Director of Global Partnerships @ SiteMinder

December 04, 2019, Mike has seen a demo of the

Infor HMS has proved to be a premier global PMS, supporting various hoteliers with a multitude of needs. The Infor HMS product is known for its stability, versatility, and ease of use. Hoteliers have remarked to me that using the Infor HMS product has helped t...

Mike Kantor Director of Global Partnerships @ SiteMinder

December 04, 2019, Mike has seen a demo of the

Question:

What differentiates this product or service from the competition?

Answer:

The solution provides scalability that can help meet your present needs, along with whatever the future brings. Their PMS platform helps to allow for a better guest experience and integrates seamlessly with Tripleseat Software to allow an all-in-one platform.

by Jenna Gabriel (Tripleseat Software) on October 13, 2021

See more answers (6)

Showing all answers to: "What differentiates this product or service from the competition?"

Mudasser Tariq VP Sales @ RateGain

September 15, 2021, Mudasser heard from clients about the

Infor HMS has unique personalisation of guest experience, highly configurable PMS interfaces, wide angle reporting and last but not the least- full stack mobile functionality. EzRMS has optimal and accurate business forecasts, pricing, and selling strategies t...

Mudasser Tariq VP Enterprise Business @ RateGain

September 14, 2021, Mudasser heard from clients about the

HMS is unique in the market with personalised guest experiences, configurable interfaces and user specific reporting. EzRMS works really well with not only hotels but also resort, casino, long-term stay, event, independent, and corporate properties.

Hannah Scott Content Marketing Manager @ INTELITY

November 13, 2020, Hannah heard from clients about the

Infor provides cloud solutions to over 20 industries. Their overall technology, security, and cloud expertise makes them a huge asset to their customers. That, plus the extremely wide range of products they offer, results in high value ROI for their hotelier c...

Michael Toedt CEO @ dailypoint by Toedt, Dr. Selk & Coll. GmbH

August 04, 2020, Michael regularly uses the

Difference to other PMS and especially cloud based PMS systems: Real cloud, multi tenant architecture, highly reliable and complex API, 2-way integrations for CRM and for dailypoint the functionality to do PMS conversions and push profiles plus reservations to...

Mike Kantor Director of Global Partnerships @ SiteMinder

December 04, 2019, Mike has seen a demo of the

Infor HMS has a global footprint that gives them experience in all markets. They have seen and worked with properties all over the globe and I believe this gives them a unique perspective on the needs of hoteliers large and small.

Mike Kantor Director of Global Partnerships @ SiteMinder

December 04, 2019, Mike has seen a demo of the

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

This software is a great tool to help take your group sales and property management to the next level. With this integration, you can book and manage all of your group sales from one place, allowing you to do more, in less time!

by Jenna Gabriel (Tripleseat Software) on October 13, 2021

See more answers (6)

Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"

Mudasser Tariq VP Sales @ RateGain

September 15, 2021, Mudasser heard from clients about the

Infor is a one stop shop for hospitality technology in the connected world. With Infor, hospitality organizations can better manage operations, deliver exceptional guest services, and provide a rich experience for all.

Mudasser Tariq VP Enterprise Business @ RateGain

September 14, 2021, Mudasser heard from clients about the

Infor is a one stop shop for hospitality tech solutions. All the products are innovative, industry leading and forward looking. Both HMS and EzRMS are cloud-enabled for scale, flexibility and security.

Hannah Scott Content Marketing Manager @ INTELITY

November 13, 2020, Hannah heard from clients about the

Infor is a great product for tracking and leveraging your data well to create excellent guest experiences. We have nothing but good things to say about their team and the integration between our platforms.

Michael Toedt CEO @ dailypoint by Toedt, Dr. Selk & Coll. GmbH

August 04, 2020, Michael regularly uses the

when intend to select a cloud based PMS systems, there are huge differences between the different vendors. Do are real RFP to compare the systems and hire a professional support to make sure you get what you need or what the sales promises you.

Mike Kantor Director of Global Partnerships @ SiteMinder

December 04, 2019, Mike has seen a demo of the

I think it would be important for hoteliers to include the Infor product in their search for a new PMS. Because it is the life of the hotel front desk, changing this software is not easy and so choosing the best fit for your needs is imperative.

Mike Kantor Director of Global Partnerships @ SiteMinder

December 04, 2019, Mike has seen a demo of the

+ 4 recommend

Recommended by

Jenna Gabriel Marketing Manager @ Tripleseat Software

Mudasser Tariq VP Sales @ RateGain

Mudasser Tariq VP Enterprise Business @ RateGain

Hannah Scott Content Marketing Manager @ INTELITY

Michael Toedt CEO @ dailypoint by Toedt, Dr. Selk & Coll. GmbH

Show More (2)

Are you a consultant or vendor that recommends Infor? Leave a recommendation

Features

View all (14)

Accounting & Finance

4/5 features

Direct billing
RevPaR & ADR Reports
Multi-currency
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
Automated night audit

Marketing & Ecommerce

4/5 features

Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM
Gift Vouchers
Channel Manager
Booking Engine

Eliminate the need for a separate booking engine vendor and serve live inventory from your PMS right into your booking engine.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Administration & Configuration

4/5 features

Centralized user & role management
Multi-lingual

Customer Management

4/5 features

Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Front Office

4/5 features

Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Automated night audit
Calendar view
Multi-lingual
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Guest Experience

4/5 features

Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service,.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
ID Scanning & Registration Pre-fill

Scan IDs to automatically pre-fill guest information
Lobby Kiosk

Give guests the choice to check themselves in as part of a contact-free experience. Typical features include: digital registration cards, passport scanner, integrated payment terminals, door lock integrations and streamlined self-check-out.

Housekeeping

4/5 features

Housekeeping module
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Payments

4/5 features

Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing
Direct billing
Multi-currency
Payment processing
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Reservations Management

4/5 features

RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Revenue Management

4/5 features

RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Revenue management module
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Taxes & Compliance

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Other

4/6 features

Spa & Wellness Module
EPoS
Reservation management
On premise
Cloud based
Guest profiles

Want to go behind the scenes and see how Infor HMS works?

Clients & references

We partnered with Infor based on their forward-thinking approach to application architecture and understanding of social media integration. They offer specialized applications that address critical bu...

RON STRECKER CFO at the