The complete cloud hospitality platform
Operations
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Your hotel's core operating system to effortlessly manage bookings, guest experiences, and operations.
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Tools to manage your hotel's accounting, budgeting and financial planning.
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Revenue Management
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Marketing
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Guest Experience
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Infor HMS
3.7 (47 REVIEWS)
HT Score
69 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Infor HMS
Ranked 32 (out of 316) in Property Management Systems
Personalize the guest experience with a global, cloud-based hotel property management system.
80% recommended by 82 hotels
Infor is popular in United States of America and China.
Bell - AI powered product analyst
I analyzed all of Infor’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Infor HMS for its comprehensive feature set, which includes seamless integrations with booking platforms, customizable reporting, and efficient housekeeping modules. It significantly enhances operational efficiency by automating tasks such as reservations and rate loading. However, some users report issues with software updates causing disruptions, and others find the system 'not pretty' or intuitive but functional. Majority of reviews highlight support's promptness and professionalism, essential for managing unexpected issues. Overall, it's well-suited for improving revenue management and streamlining operations, though it may not meet every aesthetic or usability preference.
Hoteliers Most Frequently Mention
What Types of Hotels Infor is Popular For
Size
29 | Large (75-199 room)
10 | Medium (25-74 room)
4 | Small (10-24 room)
34 | X-Large (200+ room)
1 | X-Small (1-9 room)
Country
21 | United States of America
13 | China
7 | United Kingdom
7 | Germany
6 | Australia
5 | France
4 | Brazil
3 | India
2 | Indonesia
1 | Norway
1 | Denmark
1 | Spain
1 | Argentina
1 | Cayman Islands
1 | Singapore
1 | South Africa
1 | Vietnam
1 | Myanmar
1 | Philippines
1 | Côte d'Ivoire
1 | United Arab Emirates
Type
20 | Bed & Breakfast & Inns
40 | Boutiques
26 | Branded Hotels
6 | Casinos
25 | City Center Hotels
20 | Airport/Conference Hotels
7 | Extended Stay & Serviced Apartments
3 | Hostels
14 | Limited Service & Budget Hotels
46 | Luxury Hotels
17 | Resorts
4 | RV Parks & Campgrounds
2 | Vacation Rentals & Villas
Region
21 | North America
22 | Europe
22 | Asia Pacific
6 | Oceania
1 | Middle East
5 | South America
1 | Central America
2 | Africa
Category
47 | Property Management Systems
3 | Event Management Software
40 | Revenue Management Systems
Didn’t find what you were looking for?
What is Infor?
Founded in 1999 | Headquarters in Lake Forest (United States) | 17786 employees
Infor HMS is a hotel property management system designed to enhance operational efficiency and guest experiences. This cloud-based platform allows seamless integrations with booking systems, customizable reporting, and efficient housekeeping modules. It automates tasks like reservations and rate management, significantly improving daily operations. Infor HMS facilitates streamlined accounting, revenue management, and work order processes, making it a valuable tool for any hotel looking to optimize its functions and provide superior guest service. The system provides employees with actionable insights, enabling quick and informed decision-making.
Infor HMS Alternatives
Not sure if Infor is right for your hotel? Here are similar Property Management Systems vendors that could be a good fit for your hotel:
Capabilities
Infor doesn’t have any benefits or use cases available
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Spa
4/5 features
Infor Reviews Summary
Ease of Use
3.9/5
Customer Support
4.1/5
ROI
3.6/5
Implementation
3.7/5
Recommended by
Achievements
This vendor's trending score is rising, Infor HMS is the #54 most trending product in the Property Management Systems category (out of 316) and the #958 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreInfor’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Infor Pricing
Pricing Available By Request
Infor has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare Infor to Top Alternatives
Powerful. Intuitive. Unified. One platform to run your property.
OPERA Property Management Suite - from independents to global brands, OPERA is the flexible, configurable, intuitive solution to manage your entire operation
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Hotelier Rating
Hoteliers say
Hoteliers like Infor HMS for its comprehensive feature set, which includes seamless integrations with booking platforms, customizable reporting, and efficient housekeeping modules. It significantly enhances operational efficiency by automating tasks such as reservations and rate loading. However, some users report issues with software updates causing disruptions, and others find the system 'not pretty' or intuitive but functional. Majority of reviews highlight support's promptness and professionalism, essential for managing unexpected issues. Overall, it's well-suited for improving revenue management and streamlining operations, though it may not meet every aesthetic or usability preference.
AI-generated from the text of customer reviews
Looking for specific info?
9
Good System
Guest Experience Supervisor from 10 to 24 room Bed & Breakfast & Inn in Stevensville (United States of America)
Verified
14 months ago
I really like how helpful the support staff is! They are usually very quick and kind when helping our team with issues.
United States of America
United States of America
Guest Experience Supervisor
Small Hotel
10
Professionalism
Assistant Night Manager from 200 to 499 room Bed & Breakfast & Inn in Perth (Australia)
Verified
14 months ago
The info supporters are very quick and easy to talk to them. They are very professional and gives me a right direction to solve the issues.
Australia
Australia
Assistant Night Manager
X-Large Hotel
9
Infor HMS - Understand how to use it
DISTRIBUTION from 1 to 4 room Boutique in Las Vegas (United States of America)
Verified
14 months ago
Supports is there to answer all questions in detail. Fairly easy to use and understand. On the distribution end it integrates well with everything, troubleshooting is fairly easy as long as you understand how to the back end it also easy to understand. Reporting is great. Dataspy is my BFF. Great for independent hotels. Seamless checkin pro...
United States of America
United States of America
DISTRIBUTION
X-Small Hotel
5
Ease of Use
Office Operations Associate from 200 to 499 room Limited Service & Budget Hotel in Fort McCoy (United States of America)
Verified
14 months ago
It's easy to use. Data is aggregated on welcome page. Search is robust and multi-faceted. Many options to perform various tasks.
United States of America
United States of America
Office Operations Associate
X-Large Hotel
8
#reservations, #pricing, room block, #checkin, #report
General Manager from 25-49 room Boutique in Oslo (Norway)
Verified
14 months ago
Plenty of options; easy to change details on bills, even after check-out; good module for housekeeping; good module for room blocking; good support system
Norway
Norway
General Manager
Medium Hotel
4
Not Great for small hotels
Front Desk Supervisor from 10 to 24 room Bed & Breakfast & Inn in Paia (United States of America)
Verified
14 months ago
i like that there is Hotel tonight integration so that when a reservation from hotel tonight comes through i do not have to enter the details manually
United States of America
United States of America
Front Desk Supervisor
Small Hotel
2
Not the best system
Front Desk Manager from 100 to 199 room Boutique in Sedona (United States of America)
Verified
14 months ago
Not much, there is a constant disconnect between the system and the updates that leave us in a bind with upset guests.
United States of America
United States of America
Front Desk Manager
Large Hotel
5
when i need help they are there for me, but when i ask them to send notes on the steps they dont. when i need the same information it is when im finalizing a sale and entering the information so i need the steps, my ceo wont pay for class.
manager from 100 to 199 room Luxury Hotel in Monticello (United States of America)
Verified
14 months ago
it is nice they wait to make sure i can confirm they are doing it right - years ago they would just rush and do it. i still would like them to wait so i can take notes but they wont wait, and understand they need to help the next customer, but i end up having to ask for help on entering groups every month
United States of America
United States of America
manager
Large Hotel
3
Well intended, but not thought threw.
Front Office Manager from 100 to 199 room Bed & Breakfast & Inn in Munich (Germany)
Verified
14 months ago
Associated reservations work well for small groups, work orders are easy to make and the 360 degree few is nice.That you can change your Gastaufenthalt view, so taht you can search for what youe need.
Germany
Germany
Front Office Manager
Large Hotel
5
Its Infor
Guest Service Supervisor from 100 to 199 room Bed & Breakfast & Inn in Palo Alto (United States of America)
Verified
14 months ago
Nothing in particular. Its pretty basic. The speed at which it operates is nothing to write home about. I've used faster PMSs in the past that do the same thing but better.
United States of America
United States of America
Guest Service Supervisor
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Infor® Hospitality Management Solution (HMS) is a hotel PMS built in the cloud to consistently meet and exceed modern guest expectations. With Infor HMS, hospitality organizations can better manage operations, deliver exceptional guest services, and provide a rich experience for all.
Showing all answers to: "What does this product or service do well?"
Infor® Hospitality Management Solution (HMS) is a hotel PMS built in the cloud to consistently meet and exceed modern guest expectations. With Infor HMS, hospitality organizations can better manage operations, deliver exceptional guest services, and provide a rich experience for all.
Infor HMS is an industry renowned cloud based PMS with mobile functionality across all hotel operations. Infor EZRMS is an outstanding revenue management system to maximise revenue and profits with deep AI learning
A complete hospitality operations technology hub for superior guest experiences. Infor HMS is cloud based PMS for the modern hotelier. With Infor HMS, hospitality organizations can better manage operations, deliver exceptional guest services, and provide a rich experience for all. The solution provides scalability that can help meet your present needs, along with whatever the future brings.
Infor EzRMS is an intelligent and advanced hotel revenue management solution which helps the hotelier react to where the market is and where it's going, with precision and agility.
Infor is a great technology partner that understands the value of contactless service and personalized guest experiences in the COVID era and beyond. Working to integrate folio review, check-in/check-out, passing payment tokens, and more with their PMS has been a pleasure.
There is a huge difference when it comes to cloud based PMS systems and especially the API performance. HMS is one of the most mature cloud systems on the PMS market and especially for demanding hoteliers a good choice.
Question:
What differentiates this product or service from the competition?
Answer:
The solution provides scalability that can help meet your present needs, along with whatever the future brings. Their PMS platform helps to allow for a better guest experience and integrates seamlessly with Tripleseat Software to allow an all-in-one platform.
Showing all answers to: "What differentiates this product or service from the competition?"
The solution provides scalability that can help meet your present needs, along with whatever the future brings. Their PMS platform helps to allow for a better guest experience and integrates seamlessly with Tripleseat Software to allow an all-in-one platform.
Infor HMS has unique personalisation of guest experience, highly configurable PMS interfaces, wide angle reporting and last but not the least- full stack mobile functionality. EzRMS has optimal and accurate business forecasts, pricing, and selling strategies to maximize yield and profit.
HMS is unique in the market with personalised guest experiences, configurable interfaces and user specific reporting. EzRMS works really well with not only hotels but also resort, casino, long-term stay, event, independent, and corporate properties.
Infor provides cloud solutions to over 20 industries. Their overall technology, security, and cloud expertise makes them a huge asset to their customers. That, plus the extremely wide range of products they offer, results in high value ROI for their hotelier customers.
Difference to other PMS and especially cloud based PMS systems: Real cloud, multi tenant architecture, highly reliable and complex API, 2-way integrations for CRM and for dailypoint the functionality to do PMS conversions and push profiles plus reservations to HSM which reduces the time for a conversion to an absolut minimum.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
This software is a great tool to help take your group sales and property management to the next level. With this integration, you can book and manage all of your group sales from one place, allowing you to do more, in less time!
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
This software is a great tool to help take your group sales and property management to the next level. With this integration, you can book and manage all of your group sales from one place, allowing you to do more, in less time!
Infor is a one stop shop for hospitality technology in the connected world. With Infor, hospitality organizations can better manage operations, deliver exceptional guest services, and provide a rich experience for all.
Infor is a one stop shop for hospitality tech solutions. All the products are innovative, industry leading and forward looking. Both HMS and EzRMS are cloud-enabled for scale, flexibility and security.
Infor is a great product for tracking and leveraging your data well to create excellent guest experiences. We have nothing but good things to say about their team and the integration between our platforms.
when intend to select a cloud based PMS systems, there are huge differences between the different vendors. Do are real RFP to compare the systems and hire a professional support to make sure you get what you need or what the sales promises you.
Recommended by
Jenna Gabriel
Marketing Manager
@
Tripleseat Software
Mudasser Tariq
VP Sales
@
RateGain
Mudasser Tariq
VP Enterprise Business
@
RateGain
Hannah Scott
Content Marketing Manager
@
INTELITY
Michael Toedt
CEO
@
dailypoint by Toedt, Dr. Selk & Coll. GmbH
Jenna Gabriel
Marketing Manager
@
Tripleseat Software
Mudasser Tariq
VP Sales
@
RateGain
Mudasser Tariq
VP Enterprise Business
@
RateGain
Hannah Scott
Content Marketing Manager
@
INTELITY
Michael Toedt
CEO
@
dailypoint by Toedt, Dr. Selk & Coll. GmbH
Mike Kantor
Director of Global Partnerships
@
SiteMinder
Lola Feiger
Director of Marketing
@
ALICE
Are you a consultant or vendor that recommends Infor?
Leave a recommendation
More About Infor
Infor HMS, also known as Infor Hospitality Management Solution, is a comprehensive software solution designed specifically for the hospitality industry. It serves as a property management system (PMS) and offers a range of functionalities to enhance guest experiences, streamline operations, and improve profitability. As a cloud-based solution, Infor HMS leverages the power of Amazon Web Services (AWS) to provide real-time access to data and ensure scalability and reliability. It can be accessed from anywhere, making it convenient for hoteliers to manage their properties efficiently. In terms of property management, Infor HMS enables hoteliers to handle various tasks, such as check-in and check-out processes, room assignments, housekeeping management, and reservations. It maintains a centralized guest profile, allowing staff to deliver personalized guest services and improve overall guest satisfaction. Infor HMS incorporates revenue management capabilities, enabling hoteliers to optimize pricing and maximize revenue. It integrates with customer relationship management (CRM) systems, providing insights into guest preferences and behaviors to enhance marketing efforts and guest loyalty. The software also includes business intelligence features, offering in-depth analytics and reporting to monitor performance, identify trends, and make data-driven decisions. Hoteliers can analyze key metrics related to occupancy, revenue, and guest satisfaction to drive operational excellence. Infor HMS is designed to be user-friendly, with an intuitive interface and easy navigation. It can be customized to suit specific hotel requirements and can integrate with other systems through APIs (Application Programming Interfaces), allowing seamless data flow and enhancing operational optimization. Infor HMS has been successfully implemented in various hotels and resorts across the globe, and case studies and screenshots are available to showcase its effectiveness in improving front desk operations, concierge services, and point-of-sale (POS) transactions. It caters not only to traditional hotels but also to casinos and other hospitality establishments. The software is available as a Software-as-a-Service (SaaS) solution, hosted on the cloud, or as an on-premises deployment for those who prefer to manage their own infrastructure. Overall, Infor HMS offers a robust and comprehensive hotel management software solution that covers all aspects of property management in the hospitality industry. It combines advanced functionality, cloud-based accessibility, and integration capabilities to optimize operations, enhance guest experiences, and drive profitability for hoteliers.
Infor Integrations
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Support
Unverified
Infor has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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