High Level Software vs. Preno:
Which Is Right for You?

The Decision

Choosing a property management system (PMS) is a pivotal decision for your hotel, impacting daily operations, guest experience, and revenue. High Level Software aims to streamline hotel management through automation and real-time analytics but lacks recent reviews or a sizable user base, making its actual performance less certain. Preno, on the other hand, boasts a robust reputation with 144 reviews, a high overall rating, and recent positive feedback, positioning it as the more proven option.

Both platforms address common hotel management challenges—booking, guest communication, and reporting—but diverge significantly in features, usability, and regional presence. Will your team prioritize a platform with extensive reviews and proven results, or are you willing to consider less-tested solutions?

Is High Level Software or Preno Better for Hotels?

High Level Software and Preno both aim to simplify hotel operations but approach the task differently. High Level Software offers a broad integration of booking and revenue analytics in a single interface, promising efficiency gains. Preno emphasizes ease of use, quick onboarding, and a feature-rich platform that supports multi-property management with real-time updates.

The key difference lies in their market presence and validation: High Level Software has no recent reviews or ratings, suggesting limited user feedback. Preno’s 144 reviews in the last six months, with a 4.73/5 overall rating and 95% likelihood to recommend, reflect a high level of user satisfaction and recent performance validation. Are you comfortable with an untested platform, or do proven user reviews influence your decision?

Preno vs High Level Software: Which Should Your Hotel Choose?

If your hotel needs a comprehensive, easy-to-use PMS with robust channel management, billing, and guest communication features, Preno is the clear choice. Its 30 exclusive features, including native mobile app, real-time status updates, and automation, make it ideal for hotels looking to streamline daily operations without technical complexity.

If, however, your team requires a highly customizable or integrated revenue management system that can operate in regions outside of Preno’s strong presence, High Level Software might be worth considering—but only if you accept the risk of limited validation. For most hotels, especially those focused on efficiency, Preno’s proven track record and broad feature set make it the more reliable option.

Is High Level Software or Preno Easier to Use?

Preno receives a 4.78/5 ease of use rating based on recent reviews, praised for its intuitive interface and straightforward onboarding process. Users report that staff learn the system quickly, reducing training time and operational disruptions.

High Level Software’s rating is 0/5, with no recent reviews or user feedback to evaluate its usability. Without concrete data, it’s impossible to assess how easily your team could adapt to the platform. Edge: Preno.

Which Has Better Features: High Level Software or Preno?

Preno offers 30 exclusive features, including payment processing, calendar view, online support, guest profiles, automated night audits, revenue management, and a native mobile app. These features address a wide range of operational needs, providing automation and integration that many hotels rely on daily.

High Level Software, by comparison, lacks documented features beyond its core booking and reservation functionalities, with no additional modules or integrations specified. Its limited feature set puts it at a disadvantage against Preno’s comprehensive suite. Edge: Preno.

Which Has Better Customer Support: High Level Software or Preno?

Preno’s support ratings are high at 4.8/5, with reviews often highlighting quick, helpful responses and excellent onboarding assistance. Guests consistently mention how Preno’s support team resolves issues efficiently, leading to smoother implementation.

High Level Software has no recent reviews or support ratings available, making it impossible to gauge its responsiveness or quality. Given the critical nature of support in hotel operations, this lack of data favors Preno. Edge: Preno.

Which Has More Integrations: High Level Software or Preno?

Preno integrates with 17 verified partners, including Xero, SiteMinder, TrustYou, and Revinate, facilitating seamless connectivity with accounting, channel management, and guest feedback tools. Its broad integration ecosystem simplifies multi-platform management.

High Level Software has no verified integrations listed, which could limit its ability to connect with other tools your hotel relies on. The extensive partner network of Preno provides a clear advantage for operational consistency and efficiency. Edge: Preno.

Which Do Hoteliers Rate Higher: High Level Software or Preno?

Preno’s recent reviews and ratings demonstrate a consistent 4.73/5 overall score, with a 95% likelihood to recommend, reflecting strong satisfaction across various hotel segments. Its users particularly praise its ease of use, reliability, and support.

High Level Software lacks recent reviews, scores, or user feedback, making it impossible to evaluate user satisfaction. Based on available data, Preno’s reputation is significantly more positive and current. Edge: Preno.

How Much Do High Level Software and Preno Cost?

High Level Software does not publish specific pricing details, implying it may be customized or requires direct contact for quotes. This lack of transparency can complicate budgeting for your hotel.

Preno costs $800 per month, with no free tier or trial available, but includes a comprehensive set of features and support. The transparent pricing model helps hotels accurately assess return on investment and plan budgets.

What Type of Hotel Should Use High Level Software?

• Hotels seeking a customizable PMS with specific operational integrations.
• Teams that operate in regions where High Level Software has a presence or partnership.
• Hotels with a technical team capable of handling less user-friendly systems.
• Properties prioritizing automation of revenue analytics and real-time data.

Not ideal if:

• You need proven, recent reviews for reassurance.
• Your hotel prefers intuitive, quick onboarding with supportive customer service.
• You operate in regions where High Level Software isn’t widely adopted.

What Type of Hotel Should Use Preno?

• Hotels that value ease of use, quick setup, and ongoing support.
• Properties looking for integrated channel management and booking engine.
• Multi-property operators needing centralized dashboards.
• Hotels prioritizing automation, guest communication, and revenue management.

Not ideal if:

• You require extensive customization beyond Preno’s offerings.
• Your hotel is in a region not covered by Preno’s presence.
• You want a free or flexible pricing plan with trial options.

The Bottom Line for Hotels

High Level Software presents itself as an integrated management solution but lacks recent validation, reviews, or a clear feature set. It might suit hotels with specific customization needs and a strong technical team, especially outside Preno’s regions.

Preno offers a proven, feature-rich platform with high user ratings, recent reviews, and extensive integrations, making it ideal for hotels seeking reliable, straightforward management tools. Its focus on user experience, automation, and support makes it the more compelling choice for most hotels today.

If your priority is a platform with validated performance, high satisfaction, and broad features, Preno is the clear winner. However, if you need bespoke solutions and regional customization, High Level Software may still warrant consideration—but only with caution and thorough vetting.