High Level Software vs. protel PMS (by Planet):
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is crucial for your hotel’s efficiency, guest experience, and revenue growth. Both High Level Software and protel PMS aim to simplify operations, but they target different needs and come with distinct advantages and limitations. Your decision hinges on your hotel’s size, complexity, and integration requirements.

High Level Software offers a minimalist approach with no recent reviews and no current rating, whereas protel PMS by Planet benefits from over 100 reviews and a proven track record. Which one aligns better with your hotel’s operational goals?

Is High Level Software or protel PMS Better for Hotels?

High Level Software provides a basic interface designed to automate and streamline core hotel functions, but there is very little recent user feedback to evaluate its effectiveness. In contrast, protel PMS boasts over 100 reviews, mostly recent, with an overall rating of 4.11/5, indicating broad hotel confidence.

While High Level Software claims to integrate booking and reservations, its lack of verified reviews makes its real-world performance uncertain. Protel PMS’s extensive feature set and positive reviews suggest it’s a more reliable option for hotels seeking proven solutions. Are you willing to risk unverified features, or do you prefer a system with a solid user base?

High Level Software vs protel PMS: Which Should Your Hotel Choose?

If your hotel needs a straightforward, low-cost solution for basic reservations and guest management, High Level Software might seem appealing. However, given its lack of recent reviews or demonstrated functionality, it’s difficult to recommend confidently.

If your hotel requires a comprehensive, well-rated platform with proven integrations, automation, and extensive modules, protel PMS is the clear choice. Its 105 reviews in the past six months, with an 80% likelihood to recommend, reflect high confidence among users. For most hotels aiming for reliability and scalability, protel PMS stands out.

Is High Level Software or protel PMS Easier to Use?

High Level Software’s user experience cannot be evaluated due to a lack of review data or ratings. Conversely, protel PMS is rated 4.12/5 for ease of use, with users praising its intuitive interface, quick onboarding, and minimal staff training needs.

Protel’s reviews highlight that new users find it simple to learn and navigate, with many appreciating the clarity of its workflow. Support response times are noted as an area for improvement, but overall, protel’s user-friendly design gives it a distinct edge.

Which Has Better Features: High Level Software or protel PMS?

High Level Software offers no confirmed features, making it impossible to detail its capabilities. Protel PMS, however, provides a robust suite of 46 features, including revenue management, multi-currency support, booking engine, guest CRM, digital registration, and integrations with over 1,200 systems.

Protel’s features cover the entire guest journey, automate routine tasks, and support detailed reporting, making it suitable for hotels with complex needs. Without verified features, High Level Software cannot compete, so protel’s comprehensive module set wins by default.

Which Has Better Customer Support: High Level Software or protel PMS?

High Level Software’s support ratings are unavailable, and there are no recent reviews to gauge responsiveness. In contrast, protel PMS has a support rating of 3.95/5, with reviews noting that support responsiveness can sometimes be slow but that staff are generally helpful and friendly.

Protel’s 24/7 support ecosystem, multilingual assistance, and dedicated account managers offer a level of reliability appreciated by many users. Given the lack of data on High Level Software support, protel’s established support infrastructure has a clear advantage.

Which Has More Integrations: High Level Software or protel PMS?

High Level Software does not list verified integration partners, indicating a limited or unverified integration ecosystem. Protel PMS boasts over 195 verified integrations, including popular systems like Innspire, Right Revenue, Omnibees, and RevControl.

This extensive integration ecosystem allows hotels to connect with revenue management, booking engines, payment systems, and more, enabling smoother operations and better guest experiences. Without verified integrations from High Level Software, protel’s ecosystem is a decisive benefit.

Which Do Hoteliers Rate Higher: High Level Software or protel PMS?

High Level Software’s review count and recent feedback are absent, making it impossible to gauge user satisfaction. Protel PMS, with over 100 recent reviews and an 80% recommendation likelihood, clearly enjoys higher hotel confidence.

Hotels across various segments, especially independent and boutique hotels, rate protel highly for its reliability, features, and support. The current review landscape favors protel, making it the more trusted option.

How Much Do High Level Software and protel PMS Cost?

High Level Software does not publicly disclose pricing or offer trial options, suggesting a customized quote or unknown pricing structure. Conversely, protel PMS costs $500 per month, with no free tier or trial available.

Protel’s transparent flat fee simplifies budgeting, but the overall value depends on the features and support included, which are well-documented. The lack of recent reviews for High Level Software means its cost/value proposition remains uncertain.

What Type of Hotel Should Use High Level Software?

• Hotels seeking a simple reservation and management tool without complex needs.
• Small properties or boutique hotels with minimal integration requirements.
• Teams that prioritize low-cost, straightforward solutions.
• Hotels that want to avoid lengthy onboarding processes.
• Not ideal if your hotel needs advanced revenue management, extensive integrations, or multi-property management.

Given the lack of recent data and features, High Level Software may suit very small or experimental properties but is not recommended for hotels aiming for growth and automation.

What Type of Hotel Should Use protel PMS?

• Hotels of all sizes, especially those with multi-property portfolios.
• Independent hotels seeking extensive customization and integration.
• Chain hotels needing reliable automation and detailed reporting.
• Hotels looking for a scalable platform with a broad ecosystem.
• Teams that value proven, user-rated support and ongoing updates.
• Not ideal if your hotel has very limited budgets or prefers a basic, no-frills system.

Protel’s proven track record and rich feature set make it suitable for a wide range of hotels aiming for operational excellence.

The Bottom Line for Hotels

Protel PMS, with its high review count, recent positive feedback, and extensive feature set, remains the more reliable choice. Its broad integrations, scalable modules, and proven support ecosystem stand out in the current market.

High Level Software appears to be a limited, unreviewed option with minimal publicly available data. Unless your hotel is very small or experimental, protel PMS provides a safer, more established solution.

If your hotel needs a trusted, feature-rich PMS with proven support, choose protel. For simple reservation management or low-cost operations, High Level Software might suffice, but caution is advised given limited review data.

In summary, the decision should be based on your hotel’s scale, complexity, and future growth plans. For most properties, especially those seeking reliability and extensive integration, protel PMS is the clear choice.