High Level Software vs. RMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) can dramatically impact your hotel's operations, guest experience, and revenue. High Level Software aims to streamline management with automated routines and analytics, but RMS offers a broader set of features and a stronger market presence. Given your focus on scalability, integrations, and support, RMS appears to be the more reliable choice—especially considering its higher review count and recent positive feedback.

Are you ready to dive into which PMS will serve your hotel best based on your specific needs?

Is High Level Software or RMS Better for Hotels?

High Level Software and RMS both target hotel operations, but they diverge sharply in scope and market maturity. High Level Software offers a limited platform that emphasizes automation and analytics, aiming for operational efficiency. RMS, by contrast, provides a comprehensive suite of features—over 74 unique tools—including booking engines, channel management, revenue modules, and guest communication.

While High Level Software's reviews are nonexistent and its ratings are absent, RMS boasts a solid 4.56 out of 5 from nearly 300 recent reviews, with an 86% likelihood to recommend. RMS's active support and extensive integrations make it more adaptable to hotels seeking growth and complex operations. Is your hotel prepared to prioritize a proven, feature-rich PMS?

RMS vs High Level Software: Which Should Your Hotel Choose?

If your hotel needs an established platform with extensive features, RMS is the clear choice. Its wide array of modules—booking engine, channel management, POS, guest CRM, revenue management—caters to hotels aiming for comprehensive control. High Level Software might appeal if your team wants basic automation, but its lack of reviews and limited feature set make it less appealing for scaling or complex operations.

For hotels that value proven scalability, robust integrations, and recent positive user feedback, RMS is the smarter fit. Conversely, if your focus is on minimalism and automation without needing advanced tools, High Level Software's offer might suffice—but with less confidence, given its review absence.

Is High Level Software or RMS Easier to Use?

RMS's UI has a 4.28 out of 5 ease of use rating, supported by recent reviews praising its user-friendliness and quick onboarding—many users highlight how intuitive the platform feels. RMS's onboarding support, rated at 4.12 out of 5, receives praise for its helpfulness, with users mentioning fast and friendly support.

High Level Software scores 0/5 on ease of use and onboarding, reflecting the lack of recent reviews or user feedback. Its absence of ratings suggests minimal real-world validation. Edge: RMS.

Which Has Better Features: High Level Software or RMS?

RMS offers 74 distinct features, including integrated CRS, online support, payment processing, booking engine, revenue management, group booking, guest CRM, and mobile check-in—many of which are absent in High Level Software. High Level Software, with no verified features, appears to focus narrowly on automation and analytics.

If your hotel needs a broad suite of tools to manage reservations, guest relations, and revenue, RMS's feature depth is unmatched. High Level Software’s minimal feature set makes it unsuitable for hotels requiring multiple operational modules. Edge: RMS.

Which Has Better Customer Support: High Level Software or RMS?

RMS's support scores 4.48 out of 5, with recent reviews highlighting prompt, friendly, and knowledgeable assistance. Users appreciate its proactive approach, with comments like "support team is very helpful" and "immediate responses"—the type of support critical during onboarding or troubleshooting.

High Level Software has no recent reviews or ratings, making it impossible to assess support quality. Its lack of feedback suggests limited market validation. Edge: RMS.

Which Has More Integrations: High Level Software or RMS?

RMS integrates with 112 verified partners, including major OTAs, payment systems, and marketing tools, making it highly adaptable across different hotel operations. Notable integrations include Criton, Sage, Unifocus, and Net Affinity, covering a wide spectrum of hospitality needs.

High Level Software, with zero verified partners, offers no documented integrations, limiting its flexibility. If integrations matter for your tech stack, RMS is the clear choice. Edge: RMS.

Which Do Hoteliers Rate Higher: High Level Software or RMS?

RMS's overall rating of 4.56 out of 5 stems from nearly 300 recent reviews, with many users in diverse segments praising its scalability, support, and feature set. Hotels of all types—boutique, resort, motels, and extended stay—rate it highly, often citing improvements in operational speed and guest satisfaction.

High Level Software has no reviews or ratings, so no comparative data exists. Given RMS’s extensive positive feedback, it’s the preferred option for hotels seeking dependable performance. Edge: RMS.

How Much Do High Level Software and RMS Cost?

High Level Software’s pricing information is unavailable, implying it may be customized or not transparent. RMS charges a base fee of $800, with no additional implementation or monthly per-room fees, making its cost predictable.

If budget transparency and predictable expenses are priorities, RMS offers clear pricing for a platform with extensive features. High Level Software’s undefined costs make it a risk for budget-conscious hotels. Edge: RMS.

What Type of Hotel Should Use High Level Software?

• Hotels seeking a straightforward automation tool for operations.
• Small properties with limited needs in booking and revenue analytics.
• Teams that prefer a lightweight, potentially easy-to-deploy system.
• Hotels with tight budgets that want minimal upfront costs.

Not ideal if:

• You need a scalable, multi-module system.
• Your hotel relies on extensive integrations or revenue management.
• You require ongoing support and digital training resources.
• Your property is in a complex market requiring detailed reporting.

What Type of Hotel Should Use RMS?

• Hotels aiming for comprehensive management, automation, and guest engagement.
• Multi-property operators seeking scalability and unified control.
• Properties that value integrations and real-time data insights.
• Hotels looking for a platform with proven support and extensive features.

Not ideal if:

• You run a very small property with simple needs.
• Your budget is extremely tight, and you prefer a free or very low-cost system.
• Your team prefers a minimal, non-technical approach.
• You are in a niche market that requires highly specialized features not offered by RMS.

The Bottom Line for Hotels

RMS is a well-established, feature-rich platform trusted by thousands globally, making it suitable for hotels seeking growth and operational efficiency. Its broad set of modules and recent reviews affirm its effectiveness for medium to large properties and multi-property groups.

High Level Software, lacking recent reviews and a broad feature set, may only serve hotels with very limited needs or budgets. For most hotels, especially those aiming to scale, RMS offers a safer, more capable investment.

If your hotel requires a trusted, scalable, and well-supported PMS, RMS is the clear choice. For very small properties or straightforward automation, High Level Software might suffice—but with less confidence.