RMS vs. Stayntouch:
Which Is Right for You?

Is RMS by RMS or Stayntouch by Stayntouch Better for Hotels?

RMS and Stayntouch diverge most notably in operational flexibility and feature scope. RMS targets properties needing a comprehensive all-in-one platform with extensive built-in modules—including guest CRM, channel management, and point-of-sale features—making it well suited for multi-property groups, RV parks, resorts, and serviced apartments that require complex operational support. Stayntouch emphasizes a mobile-first, flexible PMS with an open API ecosystem that allows hotels to tailor workflows and integrate best-of-breed tools, fitting boutique hotels, branded hotels, and properties prioritizing agility and staff mobility.

Both products address core property management needs: reservation handling, front desk operations, housekeeping synchronization, billing, and reporting. They help hotels reduce manual tasks, improve guest service, and manage multi-channel distribution. The choice depends on whether a hotel prefers a broad, integrated platform (RMS) or a more adaptable, cloud-native system designed for modern staff workflows and rapid integrations (Stayntouch).

RMS by RMS vs Stayntouch by Stayntouch: Which Should Your Hotel Choose?

If you operate a portfolio of multiple properties or a complex accommodation type like RV parks, serviced apartments, or resorts, RMS’s 326 reviews and 4.2 overall rating reflect its strong fit for scaled, multi-site operations that benefit from features like integrated channel management and detailed reporting. The case study of Lafayette Hotels shows RMS enabling new properties to go live within 9 days, emphasizing scalability and operational consistency.

If you run an independent boutique or branded hotel focused on staff mobility, faster onboarding, and integration flexibility, Stayntouch’s higher overall rating of 4.7 across 419 reviews—with 47 recent ones averaging 4.8—indicates a superior fit. Stayntouch supports mobile check-in/out and dynamic housekeeping workflows, making it ideal for properties with guest-centric service models and high staff turnover requiring fast training.

For limited service or budget hotels, Stayntouch’s 4.6 rating in that segment versus RMS’s 4.2 suggests better ease of use and support. However, RMS’s strength in RV parks and campgrounds with a 4.4 rating across 78 reviews makes it a clear choice for these niche properties. Data for vacation rentals is thinner on Stayntouch (10 reviews), so conclusions for that segment favor RMS’s proven 4.4 rating from 26 reviews.

Is RMS by RMS or Stayntouch by Stayntouch Easier to Use?

Stayntouch leads on ease of use with a 4.7 rating versus RMS’s 4.3, supported by a 4.6 onboarding score compared to RMS’s 4.1. Reviewers highlight Stayntouch’s intuitive interface and fast staff training, with one noting new hires become productive within days or less, a critical advantage for high-turnover or seasonal staff. The mobile-first design allows front desk and housekeeping staff to operate from tablets or smartphones, reducing dependency on fixed workstations.

RMS users describe the system as powerful but occasionally complicated, with specific tasks like refund processing and rate entry described as tedious. While RMS provides extensive functionality, some front-line staff report a learning curve due to the system’s depth and legacy features originally designed for caravan parks.

Edge: Stayntouch.

Which Has Better Features: RMS by RMS or Stayntouch by Stayntouch?

RMS offers 26 hotel-specific features absent in Stayntouch, including integrated EPoS, guest CRM and profiles, multi-lingual and multi-currency support, a channel manager, a native booking engine, group booking engine, pricing intelligence, guest feedback management, automated reminders, employee messaging, and on-premise deployment options. These features enable RMS to centralize multiple operational areas, reducing the need for additional software and supporting complex hotel types and multi-property portfolios.

Stayntouch has one unique feature: a drag-n-drop tapechart for reservation management. This improves front desk workflow by simplifying room assignment and availability visualization, supporting faster check-in and operational flexibility.

The breadth of RMS’s feature set provides a more comprehensive platform for hotels requiring unified control over reservations, distribution, guest relationships, and point-of-sale transactions. Stayntouch’s focus on workflow flexibility and mobile operations trades off breadth for agility.

Edge: RMS.

Which Has Better Customer Support: RMS by RMS or Stayntouch by Stayntouch?

Stayntouch scores 4.7 on customer support and onboarding versus RMS’s 4.5 and 4.1 respectively. Stayntouch reviewers frequently praise responsive, collaborative support and smooth onboarding experiences, often crediting trainers and implementation specialists with reducing transition stress and accelerating go-live success. For example, the FIDI Hotel case study credits Stayntouch with reversing prior PMS migration issues through attentive support.

RMS also receives strong support praise, especially for knowledgeable and patient staff assisting users from front desk to revenue management. However, some RMS users report account managers being slow to respond, and a few note outdated help center articles, indicating room for improvement in proactive client communication.

Edge: Stayntouch.

Which Has More Integrations: RMS by RMS or Stayntouch by Stayntouch?

Stayntouch has 200 verified integrations, 70% more than RMS’s 118. Both share 59 common partners, including key systems like Sage, Fairmas, Unifocus, HiJiffy, Event Temple, and Net Affinity. RMS’s unique integrations include STR, Bookassist, Fornova, and Xotels, supporting revenue management and distribution heavily used in larger portfolios and multi-property groups.

Stayntouch’s unique integrations encompass Hotel Investor Apps, 4SUITES, RevControl, Zaplox, Volo, Tripleseat, and Experience Hotel, reflecting its emphasis on flexible, guest-facing, and ancillary service tools important for luxury, boutique, and branded hotels.

Hotels seeking extensive revenue management and channel distribution integrations may lean toward RMS, while those prioritizing connectivity with a broad range of guest experience and event management tools will find Stayntouch more fitting.

Edge: Stayntouch.

Which Do Hoteliers Rate Higher: RMS by RMS or Stayntouch by Stayntouch?

Stayntouch holds a higher overall rating of 4.7/5 from 419 reviews compared to RMS’s 4.2/5 from 326. Stayntouch’s last six months rating is 4.8/5 from 47 reviews, contrasting with RMS’s seven recent reviews, too few to report a reliable current rating, and a 54% drop in recent review volume suggests RMS’s all-time rating may not reflect recent experience.

Segment-specific ratings favor Stayntouch notably in boutique hotels (4.8/5 from 263 reviews vs RMS 4.2/5 from 106) and branded hotels (4.7 vs 4.2). Stayntouch also scores higher in luxury hotels (4.7 vs 4.2) and airport/conference hotels (4.7 vs 4.2).

RMS rates higher in RV parks and campgrounds (4.4 vs 4.4 but with more reviews: 78 vs 8), and vacation rentals & villas (4.4 vs 4.7 but with 26 vs 10 reviews). Given the smaller sample for Stayntouch in these segments, RMS’s ratings are more representative.

Edge: Stayntouch.

How Much Do RMS by RMS and Stayntouch by Stayntouch Cost?

Both RMS and Stayntouch publish a base price of $800, with no freemium, flat monthly, or per-room pricing models disclosed. Neither charges an implementation fee or offers a trial. This parity on pricing means cost likely will not be a decisive factor between these two platforms, and hotels should focus on functionality, fit, and support.

What Type of Hotel Should Use RMS by RMS?

• Hotels that operate multiple properties or portfolios needing centralized, scalable management tools should consider RMS, supported by its case studies and 6,000+ business users in 70 countries.
• Properties with complex inventory such as RV parks, serviced apartments, resorts, and campgrounds will benefit from RMS’s tailored modules and trust accounting features.
• Teams requiring a single platform integrating reservations, channel management, EPoS, guest CRM, and pricing intelligence will find RMS’s broad feature set advantageous.
• Hotels that prefer a system with comprehensive reporting and analytics, including operational and financial views, should choose RMS.

Not ideal if:

• Your property prioritizes fast onboarding and mobile-first operations, as RMS has a steeper learning curve.
• You want a PMS optimized for front desk mobility and guest self-service without relying on built-in POS and CRM modules.
• Recent review activity is critical; RMS’s review volume has dropped 54% in the last six months, possibly signaling less active development or support.

What Type of Hotel Should Use Stayntouch by Stayntouch?

• Boutique and branded hotels seeking an intuitive, mobile-first PMS for faster check-in/out and real-time housekeeping synchronization will find Stayntouch meets those needs.
• Properties with high staff turnover or seasonal hiring benefit from Stayntouch’s short onboarding times and ease of use.
• Hotels that want flexible workflows and an open API to integrate best-of-breed technology partners can customize their tech stack with Stayntouch.
• Teams needing robust guest self-service, contactless check-in/out, and upsell opportunities driven by digital channels should consider Stayntouch.

Not ideal if:

• Your property requires extensive built-in modules like integrated channel management, pricing intelligence, or EPoS.
• You manage niche accommodation types such as RV parks or serviced apartments requiring specialized operational workflows.
• Deep, customizable reporting is a priority; Stayntouch’s reporting tools receive consistent requests for enhanced filters and layouts.

RMS by RMS vs Stayntouch by Stayntouch: The Bottom Line for Hotels

The core difference lies in scope and operational approach: RMS delivers an all-encompassing platform that consolidates multiple hotel functions—reservations, channel management, CRM, POS, pricing, and reporting—within one system optimized for scale and complex properties. Stayntouch offers a cloud-native, mobile-first PMS that prioritizes flexible workflows, rapid onboarding, and open integrations, enabling hotels to build tailored tech stacks and empower staff mobility.

Choose RMS when you manage a multi-property portfolio or specialized accommodations like RV parks and serviced apartments that benefit from integrated modules such as guest CRM, pricing intelligence, and a native booking engine. RMS’s scalable architecture and robust reporting support complex revenue management and operational needs, as demonstrated by its success with Lafayette Hotels and Roomzzz Aparthotels.

Choose Stayntouch for boutique and branded hotels where staff efficiency, guest experience, and technology flexibility are paramount. Stayntouch’s 4.7 overall rating with 419 reviews—including 47 recent ones averaging 4.8—reflects strong satisfaction with its intuitive design, mobile operations, and customer support. Its open API and extensive integrations allow properties to customize workflows and adopt innovative guest-facing features like contactless check-in and digital upselling.

While RMS maintains strength in feature breadth and market segments requiring complex operations, its recent 54% drop in review activity raises questions about ongoing user experience that hotels should weigh carefully. Stayntouch’s growing review base and high ratings indicate consistent product refinement and support responsiveness. The decision rests on your property’s complexity, desired operational model, and appetite for either a comprehensive platform or a flexible, modern PMS.