The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 62 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
HolidayCheck AG shines .
Shiji Group shines in ease of use and customer support — especially for brand properties (4.3/5) , with exclusive features like Mobile Friendly and Guest History.
Side-by-side ratings based on 62 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | Contact sales | From $100/mo |
| Verified Reviews | 0 | 62 |
After analyzing 62 verified reviews, HolidayCheck AG users most value its , while Shiji Group users highlight customer support and training, guest surveys and questionnaires, centralized review and feedback management. Click any theme to see what reviewers say.
|
|
|
|---|---|
| Pros | |
|
+
Customer support and training
▾
|
|
|
+
Guest surveys and questionnaires
▾
|
|
|
+
Centralized review and feedback management
▾
|
|
|
+
Response management and review replies
▾
|
|
| Cons | |
|
−
Reporting and analytics dashboards
▾
|
|
|
−
Usability and navigation
▾
|
|
|
−
Integration with review sources and OTAs
▾
|
|
How each product ranks among Reputation Management vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
|
|
|---|---|---|
| Small (10-24 rooms) | — | #19 1 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #9 16 reviews |
| Large (75-199 rooms) ▾ | — | #6 10 reviews |
| X-Large (200+ rooms) ▾ | — | #7 8 reviews |
By Property Type
| Segment |
|
|
|---|---|---|
| Boutique ▾ | — | #7 13 reviews |
| Luxury ▾ | — | #7 18 reviews |
| Branded / Chain ▾ | — | #7 12 reviews |
| Extended Stay | — | #13 2 reviews |
By Region
| Segment |
|
|
|---|---|---|
| North America | — | #9 2 reviews |
| Europe ▾ | — | #12 15 reviews |
| Asia Pacific ▾ | — | #5 6 reviews |
| Middle East ▾ | — | #3 9 reviews |
Choosing a reputation management platform for your hotel hinges on understanding each solution's strengths and weaknesses. HolidayCheck by HolidayCheck AG focuses primarily on high-quality review content in German-speaking markets but offers limited features and reviews, making it difficult to assess its full capabilities. Shiji Reviewpro Reputation by Shiji Group is a more comprehensive, feature-rich platform with a broad international presence and detailed guest feedback analytics. Which product aligns better with your hotel's goals?
HolidayCheck is a review platform predominantly serving German-speaking markets with a high volume of reviews, though it has a low overall rating of 0/5 due to a complete lack of recent reviews and a zero HTR score. In contrast, Shiji Reviewpro boasts a 3.83/5 overall rating based on 40 recent reviews and a high NPS score of 7.68/5, reflecting more current customer feedback. While HolidayCheck supports high-quality review content, it offers no additional features, limiting its utility beyond review display.
Both products aim to improve hotel reputation but diverge significantly in scope. HolidayCheck emphasizes increasing visibility in German-speaking regions through widgets and API integration, mainly for private hoteliers and chains. Shiji Reviewpro offers a suite of tools like sentiment analysis, review responses, and benchmarking, making it suitable for hotels seeking operational insights and reputation control across multiple platforms. Given the absence of recent reviews and low engagement scores for HolidayCheck, do you need a platform that actually delivers actionable insights?
If your hotel needs a reputation management system that consolidates feedback from multiple review sites, boosts online ratings, and offers data-driven insights, Shiji Reviewpro is the clear choice. Its extensive feature set—over 43 unique functions—includes sentiment analysis, automated review responses, guest surveys, and competitor benchmarking, which are absent from HolidayCheck.
However, if your focus is to increase visibility specifically in the German-speaking market with high-quality reviews, HolidayCheck might seem attractive. But, with no recent reviews and a total lack of features, it’s unlikely to meet your hotel’s broader reputation management needs. Given the data, Shiji Reviewpro is the more reliable and comprehensive tool for improving guest satisfaction and online reputation.
Edge: Shiji Reviewpro Reputation
HolidayCheck offers no current reviews or ratings, making it impossible to gauge its user interface or onboarding experience. Conversely, Shiji Reviewpro scores highly with a 4.15/5 ease-of-use rating based on recent reviews, and many users praise its intuitive dashboard and minimal setup time. The platform’s onboarding process, with a 3.81/5 rating, is generally considered straightforward, enabling your team to adopt it quickly.
Given the lack of recent usage data for HolidayCheck, the clear winner in ease of use is Shiji Reviewpro. Its user-friendly design and positive reviews suggest your staff will find it accessible and efficient. Edge: Shiji Reviewpro Reputation
HolidayCheck offers no additional features beyond basic review display, limiting its utility. Shiji Reviewpro, on the other hand, provides 43 features, including guest history, photo sharing, SMS messaging, chatbot booking, sentiment analysis, review responses, and competitive benchmarking. These features empower your hotel to act on feedback, engage guests proactively, and monitor performance against competitors.
The feature count clearly favors Shiji Reviewpro, making it suitable for hotels looking for a full suite of reputation management tools. HolidayCheck’s lack of features makes it less versatile and less capable of supporting operational improvements. Edge: Shiji Reviewpro Reputation
HolidayCheck offers no recent reviews or ratings regarding support, making it difficult to judge its responsiveness or quality. Conversely, Shiji Reviewpro’s support earns a 3.69/5 rating, with users citing prompt replies and helpful assistance, though some note delays and inconsistencies. Reviewers appreciate the proactive communication and support that help them maximize platform benefits.
Since HolidayCheck provides no recent data on support, Shiji Reviewpro’s established support infrastructure makes it the better choice. Reliable support is critical for resolving issues quickly and ensuring your team can fully utilize the platform. Edge: Shiji Reviewpro Reputation
HolidayCheck’s absence of recent reviews and a score of 0/5 make it impossible to determine user satisfaction. Shiji Reviewpro’s recent reviews give it a 3.83/5 overall rating, with users praising its insightful dashboards and review aggregation capabilities. The platform’s high NPS score of 7.68/5 indicates strong customer advocacy.
Given the recent review activity and higher ratings, Shiji Reviewpro clearly receives more favorable feedback from hoteliers. Its features and support meet user expectations better than HolidayCheck’s current offering. Edge: Shiji Reviewpro Reputation
HolidayCheck does not disclose pricing or offer trial options, which limits transparency. Shiji Reviewpro charges a flat fee of $900, with no free trial or flexible pricing plans available. Its pricing reflects its comprehensive features and enterprise focus, suitable for larger hotels or chains.
If budget flexibility is crucial, HolidayCheck’s lack of transparent pricing makes it less appealing. For hotels willing to invest in a full reputation management suite, Shiji Reviewpro’s flat fee offers predictable costs for extensive capabilities. Edge: Shiji Reviewpro Reputation
HolidayCheck is best suited for small-scale properties focusing on a localized audience with minimal operational needs. It’s not suitable if your hotel aims to actively manage reviews, analyze guest feedback, or benchmark performance.
Shiji Reviewpro is ideal for hotels that want actionable insights, guest engagement tools, and operational improvements. Smaller properties with limited review presence might find it more than they need.
Shiji Reviewpro offers a broad set of features, high recent review activity, and a strong support reputation. It is best suited for hotels that want to actively manage their online reputation, gain detailed insights, and benchmark against competitors. Its comprehensive platform makes it a valuable investment for properties eager to grow their online presence and guest satisfaction.
HolidayCheck, by contrast, functions mainly as a review display tool with no recent reviews or feature set, limiting its effectiveness. It is primarily relevant for hotels targeting the German-speaking market with a focus on review content rather than operational insights.
If your hotel needs a reputation management solution that drives operational improvements and offers ongoing support, Shiji Reviewpro is the clear choice. If your focus is solely on showcasing reviews in specific regional markets, HolidayCheck might serve that niche, but its current lack of activity diminishes its value for most hoteliers.
Reputation Management pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
|
|
|
|
|---|---|---|
| Starting Price | — | From $100/mo |
These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.
| Feature |
|
|
|---|---|---|
|
▾
Surveys & Feedback
|
|
|
| SMS text messaging | ||
| Sentiment Analysis | ||
| Guest satisfaction surveys | ||
| Responsive surveys | ||
| Review encouragement | ||
| Email reminders | ||
| Customizable questions | ||
| Conditional logic | ||
| Segmented surveys | ||
| In-stay surveys | ||
|
▾
Review Generation
|
|
|
| Tripadvisor Review Partner | ||
| SMS text messaging | ||
| Workflow Management | ||
| Respond to reviews | ||
| Review encouragement | ||
|
▾
Follow-up & Resolution
|
|
|
| AI Generated Reply Automation | ||
| Workflow Management | ||
| Respond to reviews | ||
| Alerts & Notifications | ||
| Ticketing system | ||
| In-stay surveys | ||
| Case Management | ||
|
▾
Reporting, Analytics & Insights
|
|
|
| Sentiment Analysis | ||
| Revenue Reporting | ||
| Competitive Intelligence | ||
| Corporate Reporting | ||
| Reporting Dashboard | ||
| Competitive Benchmarking | ||
| Department level reporting | ||
|
▾
Channels
|
|
|
| Social Media | ||
| Tripadvisor | ||
| Booking.com | ||
|
▾
Admin & Settings
|
|
|
| Multi-property Management | ||
| Mobile Accessibility | ||
|
▾
Other
|
|
|
| Guest History | ||
| Secured Data Protection | ||
| SMS text messaging | ||
| Open API |
We analyzed 4 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"All the big players don't offer the level of API connectivity we need, but Shiji does. From the early stages of our design process, we were confident that Shiji could provide us wi..."
No published case study for this goal yet.
"Our Guest Experience Specialist no longer spends valuable time manually monitoring and responding to feedback across multiple platforms."
What hoteliers love
Support is frequently described as responsive, knowledgeable, and helpful, with account managers and support teams adding real value. Even when the pl... Support is frequently described as responsive, knowledgeable, and helpful, with account managers and support teams adding real value. Even when the platform is criticized, reviewers often distinguish those issues from the quality of support, while also asking for better training resources and more localized documentation.
Users value ReviewPro’s survey tools for collecting post-stay feedback and tying it directly to reputation workflows. However, several reviews mention... Users value ReviewPro’s survey tools for collecting post-stay feedback and tying it directly to reputation workflows. However, several reviews mention that survey editing, layout customization, and template flexibility can feel rigid or limited.
Users frequently say ReviewPro brings reviews and guest feedback from multiple sources into one place, making daily monitoring easier and helping team... Users frequently say ReviewPro brings reviews and guest feedback from multiple sources into one place, making daily monitoring easier and helping teams spot trends and issues faster. This consolidation is seen as a practical way to improve reputation management and guest experience across the hotel or resort.
Where hoteliers push back
Many reviewers highlight the dashboards and reporting as a core strength because they make performance, satisfaction, and improvement areas easy to un... Many reviewers highlight the dashboards and reporting as a core strength because they make performance, satisfaction, and improvement areas easy to understand at a glance. At the same time, some users want more functional PDF reports, clearer score explanations, and more customizable metrics for hotel-specific KPIs.
Several reviewers say the platform is intuitive and easy to navigate for daily monitoring, especially once set up. Others note that the breadth of fea... Several reviewers say the platform is intuitive and easy to navigate for daily monitoring, especially once set up. Others note that the breadth of features can make some functions hard to find and that the interface and questionnaire editing could be more user-friendly.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. HolidayCheck and Shiji Reviewpro Reputation share many core Reputation Management features, but each has unique capabilities. HolidayCheck offers 4 verified integration partners, while Shiji Reviewpro Reputation offers 72. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Shiji Reviewpro Reputation leads in ease of use at 4.2/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
HolidayCheck: No. Shiji Reviewpro Reputation: No. Neither product currently offers a free tier. Most Reputation Management vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. HolidayCheck AG has an HT Score of 0 and Shiji Group has 79. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
Custom recommendations tailored to your property