HoresPlus vs. myCloud Hospitality PMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is critical for your hotel’s operational efficiency, guest satisfaction, and revenue growth. HoresPlus by Hores and myCloud Hospitality PMS both aim to streamline hotel management, but they diverge significantly in scope, user experience, and market presence. HoresPlus's zero-rated reviews and lack of recent feedback contrast sharply with myCloud’s extensive 95 reviews, recent positive comments, and high user satisfaction. Which product truly aligns with your hotel's needs?

Is HoresPlus or myCloud Hospitality PMS Better for Hotels?

HoresPlus, with its long-standing presence and over 600 trusted hotels, offers a broad feature set designed to centralize hotel operations. However, it suffers from a complete absence of recent reviews and a zero-star rating, indicating either a lack of recent updates or user engagement. MyCloud Hospitality PMS, despite being newer (founded in 2022), boasts a robust set of 95 reviews, with 3 in the last six months, and an overall rating of 4.81 out of 5. The recent positive feedback suggests that myCloud actively meets hotelier expectations and adapts to modern demands.

While HoresPlus emphasizes its role as an "Intelligent HUB" managing reservations, billing, and housekeeping, it offers just two unique features—housekeeping mobile app and shift planning—that distinguish it from other systems. In contrast, myCloud stands out with 12 features exclusive to its platform, such as multi-currency, multi-lingual support, guest CRM, EPoS, and advanced contactless solutions, making it more attractive for hotels seeking a comprehensive digital ecosystem.

In essence, your decision hinges on the importance of recent user feedback and current market relevance. Are you prepared to rely on a system with no recent reviews, or do you prefer a modern, well-reviewed platform trusted by a significant user base?

Edge: myCloud Hospitality PMS.

myCloud Hospitality PMS vs HoresPlus: Which Should Your Hotel Choose?

If your hotel needs a cloud-based, easy-to-integrate system with a focus on automating operations, revenue management, and guest engagement, myCloud Hospitality PMS is the clear choice. Its user-friendly interface, detailed reports, and seamless online integrations cater well to small and medium-sized hotels aiming for efficiency and growth. Hotels with a strong emphasis on digital guest experiences, like contactless check-in or mobile keys, will benefit most from myCloud’s latest features.

On the other hand, if your hotel prioritizes a traditional, locally hosted solution with a focus on operational control, HoresPlus might appeal—especially if your team values a platform with a longstanding reputation, despite the absence of recent reviews. However, the lack of recent data and a zero overall rating significantly diminish its appeal compared to myCloud’s proven track record.

For hotel chains or properties seeking a comprehensive, cloud-focused system with proven support and ongoing updates, myCloud is the safer, more modern investment. If you need a simple, on-premise solution with minimal online interaction, Hores might suffice, but it’s hard to ignore the recent review activity favoring myCloud.

Edge: myCloud Hospitality PMS.

Is HoresPlus or myCloud Hospitality PMS Easier to Use?

User experience plays a vital role in staff adoption and daily operations. myCloud Hospitality PMS has a 4.79 out of 5 ease-of-use rating based on numerous recent reviews, with hotel staff describing it as "very easy to use" and "intuitive," highlighting its smooth learning curve. Users also appreciate its modern interface and detailed reports, which make daily management straightforward.

HoresPlus, with a 0 out of 5 rating, provides no recent data to evaluate its usability. Its lack of reviews indicates either limited recent deployment or dissatisfaction, making it impossible to assess whether your team would find it user-friendly.

In a competitive market demanding quick onboarding and minimal training, the clear edge goes to myCloud Hospitality PMS, especially given its recent reviews praising ease of use and support.

Edge: myCloud Hospitality PMS.

Which Has Better Features: HoresPlus or myCloud Hospitality PMS?

HoresPlus features 47 shared features with myCloud but offers just 2 exclusive features: housekeeping mobile app and shift planning. These support day-to-day operations but do little to differentiate it from other PMS options.

Conversely, myCloud Hospitality PMS provides 12 unique features, including multi-currency, multi-lingual support, guest CRM, automated night audit, and contactless check-in. These features facilitate multi-property management, enhance guest personalization, and streamline revenue management—critical for modern hotels looking to optimize operations and guest experiences.

With a total of 59 features (shared plus exclusive), myCloud’s broader feature set makes it more adaptable to evolving hotel needs. If your property relies heavily on integrated systems, automation, or guest engagement tools, myCloud’s features give it a clear advantage.

Edge: myCloud Hospitality PMS.

Which Has Better Customer Support: HoresPlus or myCloud Hospitality PMS?

Customer support ratings favor myCloud Hospitality PMS, with a 4.83 out of 5 rating, and recent reviews praising its responsiveness and helpfulness. Hoteliers describe the support team as "always willing to help," and "quick to respond," which reduces operational downtime and enhances user confidence.

HoresPlus, with no recent reviews or ratings, provides no clear information on support quality. This absence suggests either limited current support or insufficient customer engagement, which could pose risks when troubleshooting or implementing new features.

Given the importance of ongoing support for hotel operations, myCloud’s high ratings and recent positive feedback make it the safer choice.

Edge: myCloud Hospitality PMS.

Which Do Hoteliers Rate Higher: HoresPlus or myCloud Hospitality PMS?

Since HoresPlus has no recent reviews or ratings, we cannot accurately gauge current user satisfaction. In contrast, myCloud Hospitality PMS enjoys an overall rating of 4.81 out of 5 from 95 reviews, with recent feedback reinforcing its high quality.

Reviewers specifically praise how myCloud improves operational efficiency, guest satisfaction, and ease of management. Its high NPS score of 9.03 out of 10 indicates strong willingness to recommend among users, especially within boutique, resort, and independent hotel segments.

With a robust review base and high scores, myCloud clearly outperforms HoresPlus in user ratings, reflecting current hotelier satisfaction.

Edge: myCloud Hospitality PMS.

How Much Do HoresPlus and myCloud Hospitality PMS Cost?

HoresPlus's pricing details are not publicly available, suggesting it may be a custom quote or less transparent. Its absence of a free trial or clear pricing model makes budget planning difficult.

myCloud Hospitality PMS has a straightforward price point of $900 per month, with no free trial reported. This subscription model aligns with typical SaaS offerings, allowing easier budgeting for small to medium-sized hotels.

If transparent, predictable pricing is a priority, myCloud’s clear structure provides better planning certainty.

Edge: myCloud Hospitality PMS.

What Type of Hotel Should Use HoresPlus?

• Hotels that prefer a longstanding, traditional software setup with a focus on core operations like bookings, billing, and housekeeping.
• Properties that value a centralized system for operational control over a network of locations.
• Hotels in regions where HoresPlus has established presence or integrations.
• Hotels seeking a solution with mobile housekeeping and shift planning features.

Not ideal if your hotel:

• Depends heavily on cloud-based automation and guest engagement.
• Seeks ongoing software updates or recent user reviews.
• Requires advanced integrations with modern contactless or mobile features.

HoresPlus may suit hotels with stable, less dynamic operational needs but is less appealing in fast-evolving markets.

Edge: HoresPlus.

What Type of Hotel Should Use myCloud Hospitality PMS?

• Small to medium-sized hotels aiming for a cloud-based, easy-to-use system with quick onboarding.
• Hotels prioritizing real-time data, detailed analytics, and automation for revenue management.
• Properties seeking seamless OTA integrations and features like digital check-in, mobile keys, and contactless payments.
• Hotel chains expanding operations with consistent software support across multiple locations.
• Hotels that want to minimize upfront investment with OPEX-based billing.

Not ideal if your hotel:

• Prefers a locally hosted or on-premise system.
• Has limited internet connectivity, risking system slowness.
• Needs extensive customization beyond what is offered.

myCloud is best for modern properties looking for innovation, flexibility, and ongoing support.

Edge: myCloud Hospitality PMS.

The Bottom Line for Hotels

HoresPlus offers a familiar, traditional approach with a long history of service but lacks recent user feedback, which diminishes confidence in its current capabilities. Its limited feature set and absence of recent reviews suggest it’s less suited for hotels seeking innovation and agility.

myCloud Hospitality PMS, with its extensive recent reviews, higher ratings, and a broader feature set, emerges as the clear frontrunner. Its cloud-based nature, strong support, and modern functionalities align well with the needs of contemporary hotels aiming to improve efficiency and guest satisfaction.

If you want a system with proven recent performance and innovation, choose myCloud. If your hotel’s needs are basic, and stability with minimal change suffice, Hores could still serve—but with caution.

In conclusion, for most hotels today, myCloud Hospitality PMS offers a more reliable, scalable, and user-rated solution.