HoresPlus vs. protel PMS (by Planet):
Which Is Right for You?

The Decision

Choosing a property management system (PMS) is a critical decision for your hotel’s efficiency, guest satisfaction, and revenue growth. Both HoresPlus by Hores and Protel PMS by Planet aim to streamline operations, but they differ significantly in maturity, features, and support. HoresPlus is a smaller, less-reviewed system with limited data, whereas Planet’s Protel PMS boasts a robust user base, extensive integrations, and recent positive reviews. Which one aligns better with your hotel’s needs?

Is HoresPlus or Protel PMS Better for Hotels?

HoresPlus by Hores is marketed as a modern, dynamic software with over 600 hotels trusting it for three decades, focusing on providing an operational view and automation. However, with zero recent reviews and a lower industry presence, its actual effectiveness and user satisfaction are unverified. Conversely, Protel PMS by Planet has over 105 recent reviews, with a high overall rating of 4.11/5 and an NPS of 7.7/5, indicating current, active user confidence.

Protel’s strength lies in its extensive integration ecosystem—over 1,200 partners—and its ability to serve diverse hotel types, from independents to resorts. Hores seems targeted at hotels seeking a simplified, possibly less complex system, but the lack of recent user feedback makes it risky. Do you want a proven, well-supported solution or a less-tested newcomer?

HoresPlus vs Protel PMS: Which Should Your Hotel Choose?

If your hotel needs a straightforward, easy-to-implement PMS with a focus on basic operational management, HoresPlus might seem appealing. But with no recent reviews, limited global presence, and no clarity on current functionality, it’s hard to recommend for complex or multi-property setups.

Protel PMS, on the other hand, suits hotels that require a feature-rich, scalable platform with strong integrations, including booking engines, payment solutions, and multi-currency support. It’s ideal for hotels aiming to modernize and expand, especially given the recent positive feedback and broad user base. If your focus is reliability and growth, go with Protel.

Is HoresPlus or Protel PMS Easier to Use?

Hores’s UI and onboarding experience are not well-documented, and the absence of recent reviews makes it difficult to assess user ease. Its limited review count and lack of detailed feedback suggest your team might face a steeper learning curve or uncertain onboarding experience.

Protel PMS scores highly in ease of use, with a 4.12/5 rating and recent reviews praising its intuitive interface, quick onboarding, and helpful training resources. Hotels highlight how new users grasp the system fast, reducing staff training time. Edge: Protel.

Which Has Better Features: HoresPlus or Protel PMS?

HoresPlus offers 37 shared features, with 12 exclusive to it—such as a channel manager, guest app, and automated reminders—aimed at core operational needs. Yet, there’s limited information on how these features perform in real-world hotel settings.

Protel PMS provides a broader feature set with 37 shared features and 9 unique ones, including multi-lingual support, guest CRM, and cloud-native functionality. Its features are backed by recent positive reviews, confirming their practical value. Edge: Protel.

Which Has Better Customer Support: HoresPlus or Protel PMS?

Hores’s support offerings are not documented, and the lack of recent reviews indicates minimal user feedback or unresolved issues. This absence raises concerns about ongoing support quality.

Protel PMS’s support is rated at 3.95/5, with reviews citing helpful, responsive service, despite some delays. Customers appreciate their 24/7 assistance and multilingual support, critical for hotel operations. Edge: Protel.

Which Has More Integrations: HoresPlus or Protel PMS?

HoresPlus has only 7 verified integration partners, including some essential systems but limited compared to industry standards. Its ecosystem may be insufficient for hotels relying on multiple third-party tools.

Protel PMS boasts 195 verified integrations, including popular booking engines, revenue management, and channel managers. Its ecosystem supports complex, multi-system environments, making it more adaptable for growth. Edge: Protel.

Which Do Hoteliers Rate Higher: HoresPlus or Protel PMS?

With zero recent reviews for HoresPlus, there’s no current data on user satisfaction or hotel ratings. Its reputation remains unverified, and potential users should proceed cautiously.

Protel PMS has 105 recent reviews, with a 4.11/5 score and 80% likelihood to recommend. Independent, boutique, and resort hotels especially rate it highly. For example, Hôtel Paris Bastille reports faster check-ins and fewer disputes since adopting Protel. Edge: Protel.

How Much Do HoresPlus and Protel PMS Cost?

HoresPlus does not publish pricing details, which might indicate a custom or undisclosed model. This lack of transparency complicates budgeting and comparison.

Protel PMS costs $500 monthly, with no free tier or trial available. Its pricing aligns with the industry standard for robust cloud PMS solutions, offering predictable costs for features and support. Edge: Protel.

What Type of Hotel Should Use HoresPlus?

• Hotels that want a simple, operational system without complex integrations.
• Small properties with minimal multi-property needs.
• Hotels looking for a cost-effective, straightforward management tool.
• Teams that prefer a lightweight platform with easy navigation.

Not ideal if:

• Your hotel is part of a chain or resort complex.
• You require extensive customization or integrations.
• You prioritize ongoing support and frequent updates.
• Your team needs a proven, scalable solution with recent user validation.

What Type of Hotel Should Use Protel PMS?

• Hotels seeking a scalable, full-featured PMS for growth.
• Properties that rely heavily on integrations with booking engines, revenue management, and other systems.
• Hotels in need of multi-currency, multi-lingual support.
• Teams that want reliable, 24/7 support with recent positive reviews.

Not ideal if:

• You need a very simple, low-cost system.
• Your hotel is a small, standalone property with basic needs.
• You prefer on-premise solutions exclusively.
• Your budget is extremely limited, and you want free or very inexpensive software.

Protel PMS vs HoresPlus: The Bottom Line for Hotels

Protel PMS is a mature, feature-rich platform with proven reliability, extensive integrations, and high user satisfaction. It is better suited for hotels that require an adaptable system capable of supporting complex operations and future growth.

HoresPlus, although promising in its marketing, lacks recent user feedback and a broad integration ecosystem. It might appeal to very small or budget-conscious properties but carries greater risk due to limited data on performance and support.

If your hotel values current user reviews, scalability, and proven reliability, Protel is the clear choice. For small, straightforward operations with minimal complexity, HoresPlus could suffice—but proceed cautiously.