Hostellers vs. Medallia Zingle:
Which Is Right for You?

The Decision

When choosing guest messaging software, your hotel needs a solution that enhances guest engagement without complicating staff workflows. Both Hostellers and Zingle aim to streamline communication, but they serve very different markets and offer contrasting levels of functionality. Hostellers is tailored specifically for hostels, emphasizing AI-driven insights and streamlined operations for smaller properties. Zingle, on the other hand, is a widely adopted platform known for its robust features, integrations, and strong user reviews, especially in larger hotels and resort settings. How do these differences align with your hotel's needs?

Is Hostellers or Zingle Better for Hotels?

Hostellers offers a lightweight, hostel-specific platform that focuses on AI-generated summaries and recommendations, making it ideal for small, independent hostels or boutique properties. Zingle, by comparison, provides a feature-rich, enterprise-grade messaging platform with over 21 distinct functionalities, making it suitable for larger hotels or resorts with complex operational needs.

Hostellers is designed to reduce manual workload through AI insights, while Zingle emphasizes automation, multi-channel engagement, and extensive integrations. Your decision depends on whether your hotel requires a dedicated, simple platform or a comprehensive, highly customizable communication system.

Most recent reviews favor Zingle, citing its broad feature set and proven track record, while Hostellers remains more niche and less reviewed. Do you need a scalable, proven solution, or a lightweight tool tailored for small operations?

Hostellers vs Zingle: Which Should Your Hotel Choose?

If your hotel is a hostel, boutique, or small independent property with limited staff and budget constraints, Hostellers could be a good fit, offering AI summaries and tailored recommendations to optimize your operations. It’s designed to fit into your existing workflows with a focus on simplicity and automation.

If your hotel is a resort, branded hotel, or property that relies on multi-channel communication, extensive integrations, and automation, Zingle is the clear choice. It has a 4.68/5 overall rating based on 107 recent reviews and is highly rated for ease of use (4.73/5), support, and features, making it suitable for larger teams managing complex guest interactions.

In short, pick Hostellers if operational simplicity and AI insights are your priorities; choose Zingle if you need a highly functional, scalable platform with proven success in larger hotel environments.

Is Hostellers or Zingle Easier to Use?

Hostellers is designed to be straightforward, leveraging AI to reduce manual tasks, but it is less reviewed and less tested in live hotel environments. Zingle, with a 4.73/5 ease of use rating from over 100 recent reviews, consistently receives praise for its intuitive interface and simple onboarding.

Most users find Zingle’s interface easy to navigate, with many noting that staff can quickly adapt without extensive training. Additionally, Zingle’s support team is highly rated at 4.58/5, helping staff integrate the platform smoothly.

Edge: Zingle.

Which Has Better Features: Hostellers or Zingle?

Hostellers offers AI-generated review summaries and tailored recommendations, helping hostel owners make data-driven decisions. Its feature set is minimal, focusing mainly on AI insights for small operations, with no mention of integrations or automation capabilities.

Zingle, by contrast, boasts 21 features including SMS text messaging, Facebook Messenger and WhatsApp integration, automated replies, chatbots, guest history, analytics dashboards, photo sharing, and open API access. These features enable comprehensive automation and multi-channel engagement, which Hostellers does not provide.

Edge: Zingle.

Which Has Better Customer Support: Hostellers or Zingle?

Hostellers’s support and onboarding details are not available, indicating limited customer service infrastructure or limited user feedback. Zingle, with a 4.58/5 customer support rating based on over 100 recent reviews, is praised for quick responses and effective onboarding.

Many users comment on Zingle’s responsive support team, describing their assistance as “legendary,” and noting the platform’s ease of use and prompt issue resolution. Negative reviews mention occasional glitches, but overall, support satisfaction is high.

Edge: Zingle.

Which Has More Integrations: Hostellers or Zingle?

Hostellers has only one verified integration with Cloudbeds, limiting its connectivity. Zingle, with 16 verified partners, connects seamlessly with systems like Opera, HotSOS, Stayntouch, SiteMinder, and Oracle Hospitality, enabling extensive automation and data sharing.

This broader integration ecosystem allows Zingle to fit into larger hotel tech stacks, streamlining operations and guest communication across multiple channels and platforms. If connectivity is important, Zingle leads clearly.

Edge: Zingle.

Which Do Hoteliers Rate Higher: Hostellers or Zingle?

Hostellers has no reviews or recent feedback, so rating trends are unavailable. Zingle, on the other hand, has a 4.68/5 overall rating based on 107 recent reviews, with a 95% likelihood of recommendation.

Reviews from diverse property types—resorts, independent hotels, branded hotels—highlight Zingle’s ease of use, effective automation, and positive guest feedback. Resorts and branded hotels tend to rate Zingle slightly higher, reflecting its suitability for larger, more complex operations.

Edge: Zingle.

How Much Do Hostellers and Zingle Cost?

Hostellers’s pricing is not disclosed, which could suggest a customized or limited-market approach. Zingle’s pricing is also not publicly available, but the platform operates on a subscription model with no free tier, emphasizing enterprise value.

Given the lack of transparent pricing, your hotel should contact vendors directly for quotes, but Zingle’s extensive features and support suggest it is positioned toward mid to large-sized properties willing to invest in comprehensive solutions.

What Type of Hotel Should Use Hostellers?

• Hotels that operate small hostels, boutique properties, or independent accommodations.
• Teams that prioritize AI-generated insights to reduce manual reviews and optimize guest feedback.
• Properties with limited or no existing guest communication automation.
• Hotels seeking an easy-to-implement solution without complex integrations.
• Not ideal if your hotel requires multi-channel messaging, extensive automation, or integration with other property systems.

What Type of Hotel Should Use Zingle?

• Resorts, branded hotels, or large properties with complex guest engagement needs.
• Teams that want a feature-rich platform for multi-channel messaging and automation.
• Hotels aiming to integrate with PMS, CRM, and other operational systems.
• Properties seeking advanced analytics, chatbots, and guest survey tools.
• Not ideal if your hotel is a small boutique or startup with minimal communication needs or limited tech infrastructure.

The Bottom Line for Hotels: Which Messaging Software Is Right?

Hostellers is best suited for small, hostel-like properties focused on AI-driven review insights and simple operations. Its limited features and integrations make it less ideal for larger or more complex hotels.

Zingle offers a broad, proven platform with extensive features, integrations, and high user ratings, making it the preferred choice for larger properties seeking automation and multi-channel engagement. Its recent reviews confirm that it’s widely trusted in the industry to boost guest satisfaction and operational efficiency.

If your hotel needs a scalable, feature-rich solution with proven support, go with Zingle. For small operations looking for minimal fuss and AI insights, Hostellers could be enough—but it’s less established and less reviewed.