The Hotel Communication Network (HCN) vs. Runtriz:
Which Is Right for You?

The Decision

Choosing between The Hotel Communication Network (HCN) and Runtriz hinges on your hotel’s specific needs for guest communication and operational automation. HCN aims to deliver mission-critical, hotel-branded self-service experiences, primarily focusing on in-room voice and guest self-service automation. Runtriz, on the other hand, excels in mobile guest engagement, streamlining check-in, and integrating with multiple property management systems, making it suitable for a broad range of property types. Which solution aligns better with your guest experience goals?

Both products seek to improve operational efficiency and guest satisfaction, but HCN's focus is on in-room automation and voice features, while Runtriz emphasizes pre-arrival engagement, mobile check-in, and upselling tools. Given their distinct approaches, how do they compare overall in terms of usability, features, and support?

Is The Hotel Communication Network or Runtriz Better for Hotels?

HCN and Runtriz address guest communication and automation but diverge significantly in scope and delivery. HCN’s core strength lies in delivering voice-enabled self-service directly into guest rooms, providing 24/7 assistance under your hotel’s branding. Meanwhile, Runtriz offers a broad suite of mobile engagement features, including contactless check-in, mobile keys, messaging, and upsell opportunities, designed to improve guest convenience and increase revenue.

Runtriz’s recent review count of 37 and high recommendation rate (89%) make it the more data-backed choice, especially in terms of recent customer feedback. HCN has no recent reviews or high user ratings, which limits its ability to demonstrate current performance or customer satisfaction.

Are you looking for in-room automation with voice capabilities, or a flexible mobile platform that enhances pre-arrival and during-stay guest engagement? Your answer should guide this decision.

Runtriz vs The Hotel Communication Network: Which Should Your Hotel Choose?

If your hotel needs a scalable, guest-facing app that improves communication, streamlines check-in, and increases revenue through upselling, go with Runtriz. It is ideal for properties that prioritize mobile engagement, including resorts, casinos, boutique hotels, and even limited-service properties seeking to modernize guest interactions. Runtriz's features like contactless check-in, mobile keys, and multilingual messaging make it suitable for a diverse guest base and global markets.

If your hotel requires in-room voice services and self-service automation primarily to enhance the guest experience through room-based solutions, HCN may seem appealing. However, with no recent reviews and a low overall rating, it cannot match Runtriz’s proven track record of customer satisfaction and feature breadth.

For most hotels, especially those focused on guest engagement and operational flexibility, Runtriz’s comprehensive mobile platform offers more immediate value and proven impact.

Is Runtriz or The Hotel Communication Network Easier to Use?

Runtriz’s user experience is highly rated at 4.66/5, with reviews emphasizing its simplicity and ease of communication—"The app is very simple to text someone on," one guest noted. Staff also find the platform straightforward, with many praising its quick onboarding process. Some users do mention issues with notifications and Android compatibility, but overall, the interface is praised for clarity and ease.

In contrast, HCN’s interface and onboarding process are rated 0/5, with no recent reviews to support its usability. The lack of recent feedback and absence of a current user base make it difficult to assess its ease of use accurately.

Edge: Runtriz.

Which Has Better Features: HCN or Runtriz?

Runtriz offers a broad set of features—14 verified partners, including mobile check-in, mobile keys, loyalty integrations, and multilingual messaging—covering both pre-arrival and during-stay guest engagement. Its platform enables a variety of services from F&B to staff management, making it highly versatile.

HCN, on the other hand, provides no unique features beyond core mission-critical guest self-service, with zero features listed explicitly. The platform's focus is on voice and in-room automation, but it lacks the wide-ranging guest engagement tools that Runtriz offers.

Edge: Runtriz.

Which Has Better Customer Support: HCN or Runtriz?

Runtriz’s support rating stands at 4.51/5, with positive reviews highlighting its ease of implementation and strong partnership support. Customers frequently commend the platform’s responsiveness and the team's willingness to adapt to hotel needs.

HCN’s support and onboarding ratings are unavailable, with no recent reviews to gauge service quality. Its lack of recent customer feedback diminishes confidence in its support capabilities.

Edge: Runtriz.

Which Has More Integrations: HCN or Runtriz?

Runtriz’s platform boasts 14 verified integration partners, including prominent systems like Oracle Hospitality, Infor, and SALTO Systems. This extensive network facilitates seamless connectivity with PMS, door locks, and other hotel systems, making it highly adaptable for various operational environments.

HCN offers only three verified integrations, including Stayntouch and Oracle Hospitality, limiting its flexibility. Its narrower integration scope may pose challenges for hotels with complex tech ecosystems.

Edge: Runtriz.

Which Do Hoteliers Rate Higher: HCN or Runtriz?

Runtriz’s reviews reflect a high level of hotel satisfaction, with a 4.77/5 overall rating and recent positive feedback emphasizing ease of use, guest engagement, and operational benefits. Its recent review count of 37 supports a solid base of current customer experiences.

HCN’s lack of recent reviews or ratings makes it impossible to determine current hotel satisfaction. The absence of recent data suggests it’s less actively used or supported.

Edge: Runtriz.

How Much Do HCN and Runtriz Cost?

Pricing details for both products are not publicly available, indicating customized quotes based on hotel size and needs. However, Runtriz’s platform is delivered as a paid service without a freemium or trial, similar to HCN.

Given the lack of transparent pricing, your decision may depend on the value delivered and the scope of features rather than upfront costs. Contact vendors for tailored proposals.

What Type of Hotel Should Use HCN?

• Hotels that prioritize in-room automation and voice services, especially those aiming for a high-tech guest experience.
• Properties with a focus on self-service solutions driven by in-room voice assistants.
• Hotels seeking to reinforce branding with mission-critical guest self-service under their own brand.
• Larger hotels with dedicated IT support to manage voice and automation systems.

Not ideal if you need a broad guest engagement platform or rely heavily on mobile guest apps, given HCN’s limited feature set.

What Type of Hotel Should Use Runtriz?

• Hotels aiming for comprehensive mobile guest engagement, including pre-arrival, during-stay, and post-stay communication.
• Properties that want to increase revenue through upselling, mobile check-in, and contactless services.
• Hotels of all sizes, from boutique to large resorts, seeking scalable, easy-to-use guest apps.
• Hotels focused on improving guest satisfaction scores, especially in markets where mobile engagement influences reviews.

Not ideal if you want in-room automation or voice-controlled guest services solely, as Runtriz focuses on mobile engagement rather than voice automation.

Runtriz vs HCN: The Bottom Line for Hotels

Runtriz and HCN serve different segments of hotel technology. HCN’s core strength is in-room voice automation and self-service, but its lack of recent reviews and limited features make it a less viable choice today. Runtriz, with its broad feature set, active customer base, and high user ratings, offers a more comprehensive solution for guest engagement.

If your hotel’s priority is mobile guest interaction, operational efficiency, and proven customer satisfaction, choose Runtriz. Its extensive integrations and flexible platform make it suitable for a wide range of property types and sizes.

Conversely, if your focus is on in-room voice automation and you have the resources to support a niche system, HCN might appeal. However, its current lack of recent reviews and limited feature offerings suggest it is less prepared to meet modern guest expectations.

In conclusion, for most hotels seeking a reliable, well-supported guest engagement platform with proven results, Runtriz is the clear choice.