Hotel management system vs. Infor HMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is critical to streamlining your hotel operations, enhancing guest experiences, and maximizing revenue. You’re evaluating High Level Software’s PMS versus Infor HMS, both designed to automate front desk, reservations, housekeeping, and billing processes. While both aim to improve operational efficiency, they diverge in features, support, and market presence. Your decision hinges on which system aligns best with your hotel’s size, complexity, and technology preferences.

Both products address core hotel management pain points, but Infor HMS benefits from a broader feature set and more recent reviews. The question is whether High Level Software can compensate for its limited review data and features.

Is High Level Software or Infor HMS Better for Hotels?

High Level Software offers a comprehensive hotel management platform, but it’s not currently rated or reviewed publicly, which hampers confidence in its reliability and functionality. In contrast, Infor HMS boasts over 46 recent reviews and a clear 4.04/5 overall rating, indicating a more proven track record. The data suggests Infor’s system is widely adopted, with better customer feedback on usability, support, and value.

Both products aim to automate operational tasks and improve efficiency; however, Infor HMS’s extensive feature list and recent positive reviews point to a more mature solution. High Level Software’s lack of reviews and limited feature data make it difficult to assess its performance or suitability.

Would you prefer a system with proven effectiveness, or are you willing to take a chance on a less-reviewed platform?

Infor HMS vs High Level Software: Which Should Your Hotel Choose?

If your hotel needs a feature-rich, cloud-based solution with extensive integrations, go with Infor HMS. It’s suitable for hotels of various sizes, especially those that require robust reporting, automation, and multi-lingual support. Its scalable modules and high customer satisfaction make it a reliable choice for hotels aiming to streamline operations and improve revenue management.

If your hotel is smaller, or if you prioritize a less complex solution with specific functionalities like housekeeping or guest profiles, High Level Software’s offering may be worth exploring, though the lack of reviews raises questions about its maturity. It could fit a hotel seeking a customizable or niche management system, but caution is advised due to limited public feedback.

For most hotels, Infor’s proven track record and feature set make it the more trustworthy option, especially given its recent reviews and higher ratings.

Is High Level Software or Infor HMS Easier to Use?

Infor HMS has a user rating of 3.88/5 for ease of use, with reviews praising its intuitive interface and straightforward navigation once familiar. Support responsiveness and onboarding are rated at 3.64/5, with users noting quick onboarding for new staff and good ongoing support, though some mention UI aesthetics could improve.

High Level Software’s ease of use is unverified due to no available ratings or recent reviews, leaving its usability uncertain. Without user feedback, it’s difficult to judge how quickly staff can adopt and effectively use the platform.

Edge: Infor HMS.

Which Has Better Features: High Level Software or Infor HMS?

Infor HMS offers 20 distinct features, including housekeeping, online support, guest profiles, calendar view, direct billing, multi-lingual support, mobile app, cloud deployment, multi-currency, payment processing, revenue management, automated night audit, and more. Many features are tailored for large or complex hotels, providing automation and detailed reporting.

High Level Software, however, lacks publicly available features, making it impossible to compare directly. Its feature set appears limited or unspecified, which is a significant disadvantage against Infor’s comprehensive offering.

Edge: Infor HMS.

Which Has Better Customer Support: High Level Software or Infor HMS?

Infor HMS’s support is highly rated, with reviews highlighting prompt, professional responses and helpful guidance, especially during onboarding. Support ratings stand at 4.04/5, with users appreciating the responsiveness during technical issues and system updates.

High Level Software’s support score is unavailable, and with no recent reviews, confidence in its customer service remains unverified. The absence of user feedback makes it difficult to determine how well it will support your hotel in day-to-day operations or during crises.

Edge: Infor HMS.

Which Has More Integrations: High Level Software or Infor HMS?

Infor HMS boasts 113 verified partners, including major booking channels like Booking.com, Expedia, and HRS, along with revenue management and payment providers. Its integrations streamline operations, reduce manual entry, and improve data accuracy.

High Level Software provides no verified integrations or partner data, which limits its interoperability and scalability. For hotels relying on diverse systems and automation, Infor’s extensive integration ecosystem offers a clear advantage.

Edge: Infor HMS.

Which Do Hoteliers Rate Higher: High Level Software or Infor HMS?

Given the absence of publicly available reviews for High Level Software, it cannot be rated or benchmarked. Infor HMS has 46 reviews with an overall score of 4.04/5, and recent feedback from hotels indicates high satisfaction, especially among boutique and independent hotels.

In particular, hotels in the luxury, boutique, and city-center segments favor Infor for its reliability and support, with many reviews from the last six months. Its user ratings reflect consistent satisfaction and willingness to recommend.

Edge: Infor HMS.

How Much Do High Level Software and Infor HMS Cost?

Pricing details for High Level Software are not available, which suggests it may be customized or on a quote basis. Infor HMS also does not publish fixed prices, but its SaaS model typically involves monthly or annual subscription fees depending on hotel size and modules.

Both products require direct inquiry for precise costs, but Infor’s transparent approach and established pricing model give hoteliers more clarity.

What Type of Hotel Should Use High Level Software?

• Hotels that prefer a flexible or niche product, especially smaller boutique or independent hotels seeking custom solutions.
• Teams that want a system tailored to specific operational needs not covered by larger platforms.
• Hotels with limited IT resources that require a straightforward, possibly less complex hotel management system.

Not ideal if:

• Your hotel relies heavily on extensive integrations or automation.
• You need proven reliability backed by recent reviews.
• You prioritize a system with a large support ecosystem and detailed reporting.

What Type of Hotel Should Use Infor HMS?

• Hotels that need a scalable, cloud-based PMS with extensive features, including revenue management, guest profiles, and automated night audits.
• Large hotels, resorts, or multi-property chains aiming for automation, detailed analytics, and seamless integrations.
• Hotels that value support and proven user satisfaction, especially in diverse regions like North America, Europe, or Asia.

Not ideal if:

• Your hotel is very small or budget-constrained, as the system might be more feature-rich than necessary.
• You prefer a PMS with a highly aesthetic or modern user interface, as some users find Infor’s UI functional but not stylish.
• You do not require extensive integrations or customization options.

The Bottom Line for Hotels

Infor HMS stands out as the more established and user-reviewed PMS, with a broad feature set, high support ratings, and extensive integrations. It’s suited for hotels seeking a reliable, scalable system that can grow with their business and deliver measurable operational improvements.

High Level Software’s offering remains unverified through reviews and lacks detailed features or integration data. Without recent user feedback, its reliability and effectiveness are unproven, making it a riskier choice unless your hotel has specific niche needs or existing relationships with the vendor.

If your priority is proven performance, comprehensive features, and high satisfaction, choose Infor HMS. If you’re exploring a highly customizable or niche system and can accept the risk of limited data, High Level Software could be considered, but proceed cautiously.