Hotel management system vs. Preno:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) can significantly impact your hotel's daily operations, guest satisfaction, and revenue. Today, you’re evaluating High Level Software’s PMS and Preno, a cloud-based platform designed for ease of use. Both aim to automate routine tasks, manage reservations, and streamline communication, but their capabilities and market presence vary greatly. Which one aligns best with your hotel’s size, location, and operational needs?

High Level Software offers a comprehensive, all-in-one solution with a long history but lacks recent reviews, while Preno boasts a growing user base, recent positive feedback, and a rich feature set. Your decision hinges on whether you prioritize extensive features or proven user satisfaction.

Is High Level Software or Preno Better for Hotels?

High Level Software’s PMS is designed to serve the broad hotel industry with a large, complex operation in mind. Its core strengths are its extensive automation and detailed analytics, but it suffers from a total lack of recent reviews and a zero-star rating, raising concerns about support and usability. Preno, by contrast, is a cloud-based platform with a 4.73/5 rating from 144 recent reviews, emphasizing user-friendliness and support.

While High Level Software promises robust functionality, its absence of recent feedback makes it hard to evaluate its current performance. Preno’s recent reviews indicate consistent satisfaction, with hoteliers praising its ease of use, integration capabilities, and customer service. So, which platform is truly better suited for your hotel in today’s market?

Preno vs High Level Software: Which Should Your Hotel Choose?

If your hotel needs a cloud-based, easy-to-use PMS with extensive integrations and rapid support, Preno is the clear choice. Its user-friendly interface, dedicated support, and 144 reviews with a 4.73/5 overall score make it ideal for small to mid-sized hotels, boutique properties, and motels seeking operational efficiency.

Conversely, if your hotel requires a deeply customizable, enterprise-level system capable of handling complex operations without significant recent user feedback, High Level Software might seem appealing. However, given the lack of recent reviews and support ratings, Preno’s proven track record makes it the safer, more reliable choice for most hotels today.

Is High Level Software or Preno Easier to Use?

Preno’s ease of use is highly rated, with a 4.78/5 score based on 144 recent reviews, and hotel staff frequently cite its intuitive interface, straightforward setup, and helpful onboarding. Reviewers describe Preno as "brilliant" and "amazing," emphasizing how quickly staff adapt and start benefiting from its features.

High Level Software, on the other hand, scores 0/5, reflecting no recent reviews or positive feedback, which suggests that its usability is untested or outdated. Without recent user insights, it’s difficult to assess its UI, onboarding process, or staff adoption.

Edge: Preno.

Which Has Better Features: High Level Software or Preno?

Preno offers a substantial feature set with 30 capabilities, including payment processing, a booking engine, channel management, guest CRM, automated night audits, and revenue management modules. These features are designed to streamline operations, optimize revenue, and improve guest engagement.

High Level Software provides no distinct features or modules, rendering it less transparent and harder to evaluate. Given Preno’s clear, extensive features and positive user feedback, it clearly has the better feature set for most hotels.

Edge: Preno.

Which Has Better Customer Support: High Level Software or Preno?

Preno’s support is highly praised, scoring 4.8/5 based on recent reviews, with hoteliers describing the team as "brilliant," "responsive," and "helpful." Several reviews mention how Preno’s support made transitions smooth and rapid issue resolution.

High Level Software, with a 0/5 rating and no recent reviews, provides no recent evidence of support quality. The lack of recent feedback on customer service is a significant drawback, especially when choosing a PMS critical to daily hotel operations.

Edge: Preno.

Which Has More Integrations: High Level Software or Preno?

Preno integrates with 17 verified partners, including Xero, SiteMinder, RevControl, TrustYou, and HelloShift, offering seamless connections for accounting, channel management, guest feedback, and marketing. Its integrations are a key advantage, helping hotels automate and synchronize operations.

High Level Software has no verified partners or integrations, limiting its ability to connect with other tools. Although it may be capable of integrations via custom development, Preno’s established ecosystem makes it the more practical choice.

Edge: Preno.

Which Do Hoteliers Rate Higher: High Level Software or Preno?

With 144 recent reviews, Preno holds a 4.73/5 rating, and hoteliers across segments like boutique hotels, motels, and resorts consistently praise its simplicity, support, and feature set. Reviewers describe it as "brilliant," "easy," and "continually improving," reflecting high satisfaction levels.

High Level Software has no recent reviews or ratings, making it impossible to gauge user sentiment. The lack of recent feedback suggests it may not currently meet the needs of hotels seeking reliable, well-supported PMS solutions.

Edge: Preno.

How Much Do High Level Software and Preno Cost?

High Level Software’s pricing details are unavailable, indicating it may be a bespoke or enterprise solution with custom quotes. Preno costs $800 upfront, with no ongoing subscription fees, offering a predictable expense model.

Given Preno’s transparent pricing, hoteliers can plan budgets more easily. The lack of pricing transparency for High Level Software makes it difficult to compare value directly.

What Type of Hotel Should Use High Level Software?

• Hotels that operate large or complex properties needing extensive customization.
• Hotels with dedicated IT teams capable of managing bespoke systems.
• Businesses prioritizing detailed analytics and automation.
• Hotels with existing enterprise infrastructure requiring integration.
• Hotels seeking a long-term, scalable platform.

Not ideal if:

• You prefer cloud-based, accessible solutions.
• You need recent support and user feedback.
• You want quick onboarding and a proven user interface.
• Your team requires extensive integrations out of the box.

What Type of Hotel Should Use Preno?

• Small to mid-sized hotels, boutique properties, and motels.
• Hotels seeking a straightforward, intuitive PMS.
• Properties looking for quick setup and prompt support.
• Hotels that value integrations with tools like Xero and channel managers.
• Operators who want to manage multiple properties from a central dashboard.

Not ideal if:

• You have a highly complex operation needing extensive customization.
• You require a bespoke system with advanced automation beyond Preno’s scope.
• Your hotel is in a region where Preno’s support is limited.
• You prefer a free or pay-as-you-go pricing model.

Preno vs High Level Software: The Bottom Line for Hotels

Preno’s recently accumulated reviews, high satisfaction ratings, and feature-rich platform position it as the stronger choice for most hotels today. Its cloud-based design, extensive integrations, and responsive support make it suitable for small to medium properties aiming to improve operational efficiency.

High Level Software, while potentially capable at larger scale or complex operations, remains untested in recent times. The absence of recent reviews or support ratings leaves its effectiveness uncertain for the typical hotel operator.

If your hotel values proven support, ease of use, and a broad feature set, Preno is the clear choice. For hotels with highly specific, large-scale needs and dedicated IT resources, High Level Software might still be worth considering after further investigation.

Summary:
Preno’s recent, positive reviews, ease of use, and extensive features give it a decisive advantage. Its customer support and integrations solidify its position as the more reliable, hotel-friendly PMS in today’s market.

In conclusion:
Choose Preno if you want a proven, user-friendly platform with excellent support and integrations. Opt for High Level Software only if your hotel has specialized, large-scale needs and the resources to manage a less-reviewed system.