The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 117 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
HotelRunner shines when it comes to multi-channel management , with exclusive features like Email Marketing and Data Analysis & Reporting.
WebBookingPro shines in ease of use and customer support , with exclusive features like Mobile Checkin and Mobile Checkout.
Side-by-side ratings based on 117 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | From $100/mo | Contact sales |
| Verified Reviews | 115 | 2 |
After analyzing 117 verified reviews, HotelRunner users most value its multi-channel management, support and reliability, ease of use, while WebBookingPro users highlight . Click any theme to see what reviewers say.
|
|
|
|---|---|
| Pros | |
|
+
Multi-channel Management
▾
|
|
|
+
Support and Reliability
▾
|
|
|
+
Ease of Use
▾
|
|
|
+
Real-time Updates
▾
|
|
| Cons | |
|
−
Interface Improvements
▾
|
|
|
−
System Speed
▾
|
|
How each product ranks among Channel Managers vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
|
|
|---|---|---|
| Small (10-24 rooms) ▾ | #12 40 reviews | #31 2 reviews |
| Mid-Size (25-74 rooms) ▾ | #13 22 reviews | — |
| Large (75-199 rooms) ▾ | #10 9 reviews | — |
| X-Large (200+ rooms) | #15 2 reviews | — |
By Property Type
| Segment |
|
|
|---|---|---|
| Boutique ▾ | #7 51 reviews | #36 1 reviews |
| Luxury ▾ | #10 31 reviews | #31 2 reviews |
| Branded / Chain ▾ | #14 17 reviews | — |
| Extended Stay ▾ | #12 6 reviews | — |
By Region
| Segment |
|
|
|---|---|---|
| North America | #19 1 reviews | — |
| Europe ▾ | #14 16 reviews | #27 2 reviews |
| Asia Pacific ▾ | #13 8 reviews | — |
| Middle East ▾ | #2 63 reviews | — |
Choosing between HotelRunner Channel Manager and WebBookingPro Channel Manager hinges on your hotel’s specific needs, budget, and regional focus. Both products aim to simplify multi-channel management, but their approaches and strengths differ notably. HotelRunner offers a more established platform with a broader regional footprint, while WebBookingPro emphasizes automation and integration capabilities. Your decision should consider the size of your property, the complexity of your distribution channels, and the level of support you require.
HotelRunner provides a comprehensive solution with more recent reviews and a higher overall rating. WebBookingPro's niche focus on automation and multi-channel reach appeals to very specific hotel types but lacks recent feedback. Does your hotel need a versatile, well-supported channel manager, or are you seeking cutting-edge automation for a smaller operation?
HotelRunner and WebBookingPro serve the core function of managing distribution channels, but their execution differs sharply. HotelRunner facilitates multi-channel management with a focus on broad regional coverage, extensive integrations, and a variety of marketing tools. WebBookingPro, meanwhile, concentrates on automation, real-time connectivity, and advanced rate management, appealing to hotels with complex pricing strategies.
HotelRunner’s strengths lie in its ease of use, intuitive interface, and reliability, backed by 109 reviews—more recent ones also support its stability. WebBookingPro’s limited review count (only 2 reviews in the last 6 months) and absence of user testimonials make it harder to gauge current performance, but its automation and extensive OTA partnerships suggest a focus on efficiency. Which features matter more—broad management or automation? Do you prefer proven stability or innovative pricing tools?
If your hotel is looking for a platform with proven stability, strong regional presence, and a broad set of marketing and management features, HotelRunner is the clear choice. Its 109 reviews and 4.78/5 overall rating reflect consistent satisfaction among diverse property types, including boutique and independent hotels.
On the other hand, if your hotel primarily seeks advanced rate automation, extensive OTA connections, and multi-rate support, WebBookingPro’s unique focus on these features might be more suitable. However, with only 2 recent reviews and no available user testimonials, the platform’s current reliability remains less certain. For most hotels, especially those seeking a reliable, well-supported channel manager, HotelRunner’s track record makes it the safer pick.
HotelRunner’s UI is praised for its straightforwardness, with a 4.7/5 user rating and clear onboarding processes. Reviewers mention its intuitive controls and effective support, especially during initial setup, citing a positive experience with live support agents like Patricia.
WebBookingPro, rated a perfect 5/5 for ease of use, emphasizes its simple interface and streamlined automation features. Yet, with no recent reviews or detailed user feedback, real-world usability experiences are less confirmed. Based on the available data, HotelRunner’s longer track record and higher review activity suggest it currently offers a more reliably user-friendly experience.
Edge: HotelRunner.
HotelRunner boasts 13 features, including email marketing, web design, data analysis, meta search marketing, social media advertising, and centralized role management—many of which WebBookingPro lacks. These tools can help diversify your hotel’s online presence and streamline marketing efforts, adding value beyond channel management.
WebBookingPro offers 9 features, focusing on advanced rates mapping, multi-rate support, occupancy-based pricing, and its integrated Revenue Manager—critical for dynamic pricing strategies. However, it lacks broader marketing tools, web development, or social media capabilities present in HotelRunner. For a more comprehensive management platform, HotelRunner’s feature set provides a decisive advantage.
Edge: HotelRunner.
HotelRunner earns a 4.7/5 support rating, with reviewers highlighting quick, helpful responses and dedicated support sessions that eased setup. Testimonials emphasize the team’s responsiveness and the value of support during onboarding and ongoing operations.
WebBookingPro’s perfect 5/5 rating suggests excellent support, but the absence of recent reviews or detailed feedback makes it hard to confirm current service quality. Given HotelRunner’s higher review count and recent positive mentions, it clearly maintains a stronger support reputation.
Edge: HotelRunner.
HotelRunner offers 17 verified integrations, including major brands like Airbnb, Expedia, Agoda, and Oracle Hospitality, providing broad connectivity for diverse management needs. Its extensive partner network supports seamless operations across many regions.
WebBookingPro connects with over 10 major OTA channels directly, and through partnerships, supports over 100 platforms, but has only 4 verified partners. While its extensive OTA coverage is impressive, HotelRunner’s verified integrations are more established. For deeper, verified connectivity, HotelRunner leads.
Edge: HotelRunner.
HotelRunner’s 4.78/5 rating from 109 reviews indicates strong, recent satisfaction across hotel segments, especially boutique and independent properties. Hoteliers appreciate its ease of use, reliability, and support, with many citing operational improvements and increased efficiency.
WebBookingPro, with no recent reviews and only 2 in the last 6 months, lacks sufficient recent feedback to gauge current satisfaction. Its platform appears optimized for specific automation needs, but without substantial data, HotelRunner’s higher ratings and broader user base favor it.
Edge: HotelRunner.
HotelRunner charges a straightforward $100 monthly fee without a free tier or trial, positioning itself as a mid-range solution. Pricing details for WebBookingPro are not publicly available, which could suggest custom quotes or variable pricing, typical for niche or highly customizable platforms.
For budget-conscious hotels seeking clarity, HotelRunner’s transparent pricing makes budgeting easier. The lack of transparent costs for WebBookingPro may be a barrier for smaller properties.
Not ideal if you need a highly automated, AI-driven revenue management system or have very limited budgets, as HotelRunner’s primary strength is broad management and marketing.
Not ideal if you need extensive marketing, web development, or social media management capabilities, or if you prefer a platform with a large, established user community.
HotelRunner offers a well-rounded, highly rated platform with more recent reviews, making it the stronger choice for most hotels. Its robust feature set, extensive integrations, and support infrastructure make it ideal for a broad range of properties, especially those seeking reliability and marketing tools.
WebBookingPro is more specialized, emphasizing automation and OTA connectivity. Its limited recent reviews and lack of detailed user feedback suggest it is better suited for tech-savvy hotels with complex pricing needs and a focus on automation, rather than hotels seeking a broad management solution.
For most hotels, especially those prioritizing stability, support, and comprehensive features, HotelRunner is the better option. If automation and OTA presence are your main concerns, and you’re comfortable evaluating less-reviewed platforms, WebBookingPro could still be worth exploring.
Channel Managers pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
|
|
|
|
|---|---|---|
| Starting Price | From $100/mo | — |
According to HTR's product database, HotelRunner Channel Manager and WebBookingPro Channel Manager share 11 features. Here are the key differences — features one has that the other lacks.
| Feature |
|
|
|---|---|---|
| Conversion Rate Optimization | ||
| Data Analysis & Reporting | ||
| Email Marketing | ||
| Local Recommendations | ||
| Meta search marketing | ||
| Mobile Checkin | ||
| Mobile Checkout | ||
| Request Management | ||
| Room Service Ordering | ||
| Web Design | ||
| Web Development | ||
| Web-app |
Showing top differences. 10 more features differ between these products.
What hoteliers love
Users praise HotelRunner for its ability to manage multiple booking channels seamlessly from a single platform. This feature is specifically highlight... Users praise HotelRunner for its ability to manage multiple booking channels seamlessly from a single platform. This feature is specifically highlighted as beneficial during peak seasons, reducing workload and human error while ensuring all channels are up-to-date.
Quick access to support and reliable operation are often underlined in reviews. Users experience prompt responses when assistance is needed, ensuring... Quick access to support and reliable operation are often underlined in reviews. Users experience prompt responses when assistance is needed, ensuring smooth operations without major disruptions.
Customers frequently mention the user-friendly nature of the system, particularly noting the convenience of controlling and sending prices across mult... Customers frequently mention the user-friendly nature of the system, particularly noting the convenience of controlling and sending prices across multiple channels. This ease of use is a significant advantage for hotel staff dealing with daily operations.
Where hoteliers push back
Some reviews suggest minor improvements to the interface could be beneficial. While the system generally meets expectations, enhancing the interface c... Some reviews suggest minor improvements to the interface could be beneficial. While the system generally meets expectations, enhancing the interface could further streamline operations.
A common point of criticism is the speed of the updating process. Even though it is working smoothly, some users feel it could be faster to enhance ef... A common point of criticism is the speed of the updating process. Even though it is working smoothly, some users feel it could be faster to enhance efficiency during operations.
Ranks higher for
Unique capabilities
Unique capabilities
Where the ratings diverge most
It depends on your requirements. HotelRunner Channel Manager and WebBookingPro Channel Manager share many core Channel Managers features, but each has unique capabilities. HotelRunner Channel Manager offers 17 verified integration partners, while WebBookingPro Channel Manager offers 4. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. WebBookingPro Channel Manager leads in ease of use at 5.0/5 vs 4.7/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
HotelRunner Channel Manager: No. WebBookingPro Channel Manager: No. Neither product currently offers a free tier. Most Channel Managers vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. HotelRunner has an HT Score of 76 and WebBookingPro has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
Product recommendations advisor