Channel Manager by HotelRunner

Ranked 11 (out of 94) in Channel Managers

Channel Managers

Travel Technology, Marketplace, Digital Marketing, and Online Sales

Ratings Snapshot

Certificate of Excellence
Read 80 reviews
94%
Recommend
HTR Score icon
HT SCORE
73 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #11 out of 94 in Channel Managers

Ease of Use
4.7/5
ROI
4.7/5
Implementation
4.7/5
Customer Support
4.7/5
Verified Customer Support

HotelRunner’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Boutiques 22 verified reviews
    98%
  • Bed & Breakfast & Inns 16 verified reviews
    91%
  • Luxury Hotels 10 verified reviews
    89%
  • Resorts 10 verified reviews
    99%
  • Motels 6 verified reviews
    98%
  • Extended Stay & Serviced Apartments 6 verified reviews
    97%
  • Hostels 6 verified reviews
    100%
  • Vacation Rentals & Villas 5 verified reviews
    90%
  • City Center Hotels 4 verified reviews
    98%
  • Airport/Conference Hotels 2 verified reviews
    90%
  • RV Parks & Campgrounds 1 verified reviews
    100%
  • Limited Service & Budget Hotels 1 verified reviews
    100%

Channel Manager by HotelRunner Overview

Channel Manager by HotelRunner Overview

HotelRunner is a freemium, cloud-based online sales, digital marketing and channel management platform that assists hotels and travel agencies tailor, streamline, and improve their online outreach. HotelRunner helps hotels and travel agencies transition from off to online through state-of-the-art technology. It helps to create innovative sales channels, improve international brand recognition, rea...

About HotelRunner View website

Founded in 2012 | Headquarters in United Kingdom | 60 employees

HotelRunner is a cloud-based digital marketing and online sales management platform for hotels and travel agencies, helping them obtain a tailored and efficient...

Other Products by HotelRunner

1/3

Integrates with

  • Property Management Systems
  • Hotel Bedbanks
  • Contactless Check-in
Browse integrations (19 verified)

What customers love about Channel Manager by HotelRunner

Like 94% recommend

Manager

For small Lodges and B&B I think Wix Websites with Wix Hotels which uses HotelRunner as its channel manger is great and very affordable, great looking websites and functionality. There is a payment gateway with several c...

Hotel Owner

I mostly enjoyed the smoothness of the setup with the help of their live support agents. In my case, it was Patricia, and she did a great job running me through all the necessary steps. I was able to connect with all my ...

E-commerce & Reservations Supervisor

wide range of connectivity to OTA's low cost free website tool multi functional Easy to use User friendly

Owner

I am an English speaking hotel owner in Turkey and HotelRunner have made it so easy to work with multiple hotel selling channels. They have supported me in fluent English, which has made my life much easier, and their sy...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Tourism in Cyprus depends heavily on tours and activities. Although some boutique hotels and vacation rentals have returned to business after the pandemic, tours have completely stopped. Therefore, Cyprus has been hit by the pandemic really badly. At this point, HotelRunner played a lifesaving role....

by Burak Kula (Travelmax) on September 08, 2022

See more answers (1)
Question:

What differentiates this product or service from the competition?

Answer:

Their products and services give our partner properties the opportunity to meet their maximum potential by connecting to both local and global channels. This not only helps them capture guests from their local market but all over the world. Having the right channels is the key to worldwide distribut...

by Burak Kula (Travelmax) on September 08, 2022

See more answers (1)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would advise each property to benefit HotelRunner’s channel manager product while also using the booking engine. This will not only help capture guests from different online platforms but will also enable hoteliers to get reservations directly from their website. Using both these features will m...

by Burak Kula (Travelmax) on September 08, 2022

See more answers (1)
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Recommended by

Features

Rate Management

4/5 features

Room Type Mapping

4/5 features

Automation & Syncing

4/5 features

Administration & Settings

4/5 features

Analytics & Reporting

4/5 features

Want to go behind the scenes and see how Channel Manager by HotelRunner works?

Clients & references

References & testimonials

Testimonial avatar
What distinguishes HotelRunner from other companies is that we can get results very fast, it shows a unique approach according to our wishes and needs and its strong infrastructure. HotelRunner has a ...
Yigit Girgin General Manager at the Bodrium Otel & SPA
Testimonial avatar
The most important features that separates HotelRunner from other companies are the services that they provide and the team that supports us quickly whenever we ask a question… The Mobile Applicatio...
Merve Beyoglu Sales and Reservation Manager at the Pierre Loti Hotel

Featured partners

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Case studies

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HotelRunner doesn’t have any case studies available

Awards & Certifications

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HotelRunner doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Turkey
  • Morocco
  • Greece
  • Argentina
  • Italy
  • Portugal
  • Vietnam
  • Germany
  • Tanzania

80 Verified HotelRunner Reviews

Likelihood to Recommend
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January 16, 2023

Channel Manager by HotelRunner Review: Well-organized and easy to manage system

Hotel Manager from Airport/Conference Hotels in Marston Green (United Kingdom)

Recommend 8/10
Full blue star
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What do you like most?

I found HotelRunner a well-organized and easy to manage system. Once you understand the configuration and operations it’s really easy to maintain and update. I would also like to mention that the suppor...

What do you dislike or think could be improved?

Integration with Online Travel agents can be made more simplified. However, this is made easy by their support teams on calls.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 29, 2022

Channel Manager by HotelRunner Review: Best system on the market

Owner from Extended Stay & Serviced Apartments in Mauterndorf (Austria)

Recommend 10/10
Full blue star
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What do you like most?

Channel manager is easy to maintain as the rest of the system. Good support. Stable connection to the booking platforms.

What do you dislike or think could be improved?

Some little bugs (the booking engine looses often the dates "session expired" - even if you just starded, entered everything an click search. Then this can happen.)

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 23, 2022

Channel Manager by HotelRunner Review: Fast and accurate updates.

Manager from Resorts in Nungwi (Tanzania)

Recommend 10/10
Full blue star
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What do you like most?

Fast and accurate updates. The support team is fast-result oriented, I can communicate instantly even though I am abroad.They provide updates fast and on the spot. Helps to improve sales and eases inspect...

What do you dislike or think could be improved?

As they catch up with new trends at first, it is fairly potent set of tools. There is a little need of improvement for PMS System, but they improve it regularly.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 22, 2022

Channel Manager by HotelRunner Review: Satisfied Customer!

Owner from Bed & Breakfast & Inns in Sint Maartensvlotbrug (Netherlands)

Recommend 10/10
Full blue star
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What do you like most?

HotelRunner products helped me to increase my sales and manage my online rates and availabilities very easily. The interface is modern and user-friendly. They also have a useful mobile application that ma...

What do you dislike or think could be improved?

I don’t think there is much to improve. I am very Satisfied so I really can not think of anything.

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5

December 21, 2022

Channel Manager by HotelRunner Review: BEST CHANNEL MANAGER

Owner from City Center Hotels in Bakı (Azerbaijan)

Recommend 10/10
Full blue star
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What do you like most?

HotelRunner provides great online solutions for hoteliers. We increased the number of online travel agencies we work thanks to HotelRunner's channel manager. We manage our rates and inventories easily thr...

What do you dislike or think could be improved?

Nothing to improve is needed. Everything works very well, be it the channel management or the PMS system. It transfers prices and availability very quickly and successfully.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Jan 31, 2023 Emmy T. from HotelRunner replied:
 Thank you, Shafaat! It is so nice to hear that our platform makes your operations easier and more pr... 

January 22, 2022

Channel Manager by HotelRunner Review: Total satisfaction using Hotelrunner Channelmanager

Sales & Marketing Director from Resorts in سوسة (Tunisia)

Recommend 10/10
Full blue star
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What do you like most?

- Easy to use. - Friendly and valid technical support. - Great and valuable assistance in case of any questions. -

What do you dislike or think could be improved?

Until now, after using it for 2 years, there have not been any major issues. For one small issue a work-around was found.

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4

Pricing

Freemium (hotel can trial for free)
free product tier
Monthly subscription (/room/month)
Less than $3/room/month

Recent News & Content

Resources & reports

Profile empty

HotelRunner doesn’t have any free e-books or reports available

Popular Channel Manager by HotelRunner Integrations

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