Channel Manager by HotelRunner

4.8 (104 REVIEWS)

HTR Score icon
HT Score  
76 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Ranked 11 (out of 111) in Channel Managers

Reach new markets and guests globally with HotelRunner Channel Manager, access 150+ OTAs, and boost your revenues.

What is HotelRunner?

Founded in 2011 | Headquarters in United Kingdom | 60 employees
Channel Manager by HotelRunner is a sophisticated tool specifically designed to streamline reservation management for hotels. Its primary value lies in its ability to seamlessly integrate and update a property's rates, availability, and reservations across more than 150 online travel agencies (OTAs) such as Booking.com, Expedia, Airbnb, and Agoda, all from a single, user-friendly platform. This not only reduces the risk of overbookings but also maximizes revenue by ensuring that rooms are consistently available and accurately listed across all channels. The platform's quick and powerful booking engine significantly boosts direct bookings and enhances overall revenue. Additionally, HotelRunner's comprehensive reporting tools empower hoteliers with actionable insights for strategic decision-making, enabling them to optimize their operations efficiently. This is especially valuable for property managers looking to enhance their revenue management without the complexities and risks associated with manual updates. While there are areas for improvement, such as responsiveness during weekends and enhanced property management system (PMS) integrations, the overall consensus is that Channel Manager by HotelRunner is a robust and reliable solution for hoteliers aiming to simplify their channel management and grow their business.

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Capabilities

Maximize your revenue

Instant updates

Flexible channel management

Optimize time and expense

Streamline your property with HotelRunner mobile app

Features

Rate Management

4/5 features

Room Type Mapping

4/5 features

Automation & Syncing

4/5 features

Administration & Settings

4/5 features

Analytics & Reporting

4/5 features

Available Add-ons & Modules

Direct Plus

The Direct Plus subscription enables you to list your property on Google and trivago, allowing guests to book directly through your website via the HotelRunner booking engine. You have full control of the guest relationship from the initial click to the end of the stay. As the property owner, you can directly charge guests and manage bookings just like any other direct booking.

PREMIUM ADD-ON

POS

HotelRunner POS is designed to meet the unique needs of the hotels’ on-premise sales and payment operations. Empower your food and beverage operations with a seamless point-of-sale system from swift order management to effortless payment processing. Only focus on creating memorable guest experiences.

PREMIUM ADD-ON

Autopilot

Monitoring your reservation activity and occupancy rates at all times, the platform triggers the automation according to your rules set and optimizes your prices and availability on all your sales channels instantly. With Autopilot, you can boost revenue and profitability, adapt to changing demand, outperform the competition, and ease your workload.

PREMIUM ADD-ON

HotelRunner Reviews Summary

4.8
Excellent
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.7/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Channel Manager by HotelRunner is the #8 most trending product in the Channel Managers category (out of 111) and the #313 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

HotelRunner’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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76 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

HotelRunner Pricing

Pricing Available By Request

HotelRunner has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Success Stories

18

References

10

Featured Customers

HotelRunner Case Studies

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HotelRunner doesn’t have any case studies available

Popularity by Segment

Size

28 | X-Small (1-9 room)

30 | Small (10-24 room)

21 | Medium (25-74 room)

9 | Large (75-199 room)

11 | X-Large (200+ room)

Country

7 | Turkey

5 | Italy

5 | Morocco

3 | Argentina

3 | Colombia

2 | Vietnam

2 | Thailand

2 | France

2 | Mexico

2 | Panama

2 | Greece

2 | United Kingdom

2 | Portugal

1 | Uzbekistan

1 | Korea, South

1 | Cyprus

1 | Tunisia

1 | Azerbaijan

1 | Tanzania

1 | New Zealand

1 | Georgia

1 | South Africa

1 | Oman

1 | Chile

1 | Hungary

1 | Kenya

1 | Nicaragua

1 | Germany

1 | Romania

1 | Sri Lanka

1 | Brazil

1 | China

Type

51 | Boutiques

35 | Bed & Breakfast & Inns

30 | Luxury Hotels

28 | Airport/Conference Hotels

26 | Limited Service & Budget Hotels

23 | City Center Hotels

19 | Resorts

12 | Branded Hotels

9 | Vacation Rentals & Villas

7 | Hostels

6 | Extended Stay & Serviced Apartments

6 | Motels

1 | RV Parks & Campgrounds

Region

17 | Europe

11 | South America

9 | Asia Pacific

9 | Middle East

9 | Africa

2 | North America

1 | Oceania

Category

104 | Channel Managers

37 | Booking Engine

15 | Website Design

13 | Property Management Systems

10 | Hotel Management Software

8 | Rate Shopping

1 | Business Intelligence

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HotelRunner Reviews

Hotelier Rating

Excellent
98
Very Good
6
Average
2
Poor
0
Terrible
4

Property Size

  • X-Small (28)
  • Small (30)
  • Medium (21)
  • Large (9)
  • X-Large (11)

Country

  • Turkey
    Turkey
    (7)
  • Italy
    Italy
    (5)
  • Morocco
    Morocco
    (5)
  • Argentina
    Argentina
    (3)
  • Colombia
    Colombia
    (3)
  • Vietnam
    Vietnam
    (2)
  • Thailand
    Thailand
    (2)
  • France
    France
    (2)
  • Mexico
    Mexico
    (2)
  • Panama
    Panama
    (2)
  • Greece
    Greece
    (2)
  • United Kingdom
    United Kingdom
    (2)
  • Portugal
    Portugal
    (2)
  • Uzbekistan
    Uzbekistan
    (1)
  • Korea, South
    Korea, South
    (1)
  • Cyprus
    Cyprus
    (1)
  • Tunisia
    Tunisia
    (1)
  • Azerbaijan
    Azerbaijan
    (1)
  • Tanzania
    Tanzania
    (1)
  • New Zealand
    New Zealand
    (1)
  • Georgia
    Georgia
    (1)
  • South Africa
    South Africa
    (1)
  • Oman
    Oman
    (1)
  • Chile
    Chile
    (1)
  • Hungary
    Hungary
    (1)
  • Kenya
    Kenya
    (1)
  • Nicaragua
    Nicaragua
    (1)
  • Germany
    Germany
    (1)
  • Romania
    Romania
    (1)
  • Sri Lanka
    Sri Lanka
    (1)
  • Brazil
    Brazil
    (1)
  • China
    China
    (1)

Region

  • North America
    North America
    (2)
  • Europe
    Europe
    (17)
  • Asia Pacific
    Asia Pacific
    (9)
  • Oceania
    Oceania
    (1)
  • Middle East
    Middle East
    (9)
  • South America
    South America
    (11)
  • Africa
    Africa
    (9)

Hoteliers say

NEW AI Review summary

Hoteliers like HotelRunner because it significantly streamlines reservation management, enabling seamless coordination across multiple OTAs, thus reducing the risk of overbookings. Many praise its powerful booking engine and quick updates which enhance revenue through direct bookings, while its comprehensive reporting tools aid in strategic decision-making. However, there are some calls for improvements, including responsiveness during weekends, integration with more channels, and enhanced PMS functionalities.

AI-generated from the text of customer reviews

Channel Connectivity
Customer Support
User-Friendly Interface
Reservation Management
PMS Capabilities
Customization Options
Cost Efficiency
Booking Engine Performance
Direct Bookings
Reporting and Analytics
10

Everything is going well with hotel runner

FD from Airport/Conference Hotel in Amasya (Turkey)

Verified
21 days ago
We do not experience any disruptions on our screen during reservations.It is an important detail to host our guests without keeping them waiting.
Country Turkey
FD
10

This is the channel manager for everyone to use

Online Sales Executive from 200 to 499 room Branded Hotel in Torba (Turkey)

Verified
21 days ago
One of the best to manage all your channels, they act immediately in case you need help, your changes promtply reach to the channels. Very understandable interface and fast. Highly recommended!
Country Turkey
Online Sales Executive
X-Large Hotel
Fatih from HotelRunner replied
Hi Thank you for this great review, We’re thrilled to hear that your experience went seamlessly. It’s great to know that our support team was able to make an impression. If you have any questions or need support, please don’t hesitate to reach out. We’re here to help! Regards, HotelRunner Team
10

The service and advice of HotelRunner and its technician Ozgur is totally satisfactory.

Promotor Turistico from 1 to 4 room Bed & Breakfast & Inn in Puebloviejo (Colombia)

Verified
2 months ago
The time of linking and the form of financing to be able to obtain the platform and how easy it is to be able to use it
Country Colombia
Promotor Turistico
X-Small Hotel
Fatih from HotelRunner replied
Hi, Thank you for your positive feedback! It’s fantastic to know that our platform is easy to use. We also value your suggestions for improvement. We're actively working on enhancing our platform to ensure a smoother experience for all users. If you ever need further assistance or have any additional feedback, please feel free to get in touch. Thanks again for your continued support! Regards, HotelRunner Team
10

Hotel Runner İ'm satisfied

The Hotel Boss from 1 to 4 room Boutique in

Verified
3 months ago
The ease of booking tracking. The runner team's helpfulness in every way makes my job easier. Everything is good. Thank you.Best Regards,Umut Türkyılmaz
The Hotel Boss
X-Small Hotel
Fatih from HotelRunner replied
Hi Umut, Thank you for your kind words! We're delighted to hear that you enjoy the ease of booking tracking and that our team’s support makes your job easier. It's our goal to provide a seamless experience for all our user. If you have any additional feedback, please feel free to get in touch. Thanks again for your continued support! Regards, HotelRunner Team
10

Indispensable for Turkish Tourism

General Manager from 50-74 room City Center Hotel in Istanbul (Turkiye)

Verified
3 months ago
Thanks to their professionalism and proactive approach, they provide trouble-free service in many areas. We have been using Hotelrunner in all three of our hotels since our hotel openings and we have been receiving service for years without any problems regarding channel manager and website integration. As Weingart Hotels group, we would li...
Country Turkiye
General Manager
Medium Hotel
Fatih from HotelRunner replied
Hi, Thank you for your wonderful feedback and for sharing your experience with HotelRunner! We're thrilled to be your trusted partner across all three of your hotels and are delighted to hear that our professionalism and proactive approach have met your expectations. We also appreciate your constructive feedback regarding the update times for prices and availability. We're continuously working on enhancing our platform's speed and efficiency, and your input helps us prioritize improvements to serve you even better. Thanks again for your trust and partnership. Regards, HotelRunner Team
10

Thank you Muzafer Efe Boncu

Owner from 10 to 24 room Branded Hotel in Arusha Chini (Tanzania)

Verified
4 months ago
I would like to extend my heartfelt thanks to Muzafer Efe Boncu for his exceptional support in setting up our Hotel Runner account. From start to finish, Muzafer demonstrated remarkable professionalism and dedication. His thorough understanding of the platform and patient guidance made the entire setup process smooth and efficient. Muzafer’...
Country Tanzania
Owner
Small Hotel
Fatih from HotelRunner replied
Hi, Thank you for your amazing feedback! We’re thrilled that our team's guidance made the setup process seamless for you. Thanks again for your support! Regards, HotelRunner Team
10

Very Useful Software For Hoteliers

Sales Manager from 50-74 room Boutique in Bursa (Turkiye)

Verified
4 months ago
Great software and online solutions for hoteliers. Team was very helpful since the first step until the last one. They assisted me everytime I have an issue with my online agencies. Thanks to their expertise, I now have more reservations than ever before.
Country Turkiye
Sales Manager
Medium Hotel
Fatih from HotelRunner replied
Hi there, Thank you for your positive feedback! We're delighted that you’re satisfied with the support from our team and the performance of our solutions. We'll consider your suggestions and work on further enhancing our platform. Regards, HotelRunner Team
10

Benjamin oyel

Benjamin otel from 5 to 9 room Limited Service & Budget Hotel in Gumusluk (Turkiye)

Verified
4 months ago
Everything is going smoothly. I can reach Mr. Ozgur whenever I want and find a solution if there is a problem. Sometimes even if I call on the weekend, Ozgur is helpful. Thanks to him.
Country Turkiye
Benjamin otel
X-Small Hotel
Fatih from HotelRunner replied
Hi there, Thank you for sharing your experience! We're glad to hear that our team has been helpful and accessible to you. We appreciate your suggestions. Regards, HotelRunner Team
10

Customer support is quick

Owner from 5 to 9 room Bed & Breakfast & Inn in Datca (Turkiye)

Verified
4 months ago
Customer support is quick and friendly. It's possible to reach via chat, phone or e-mail. I work with them since 4 years i guess and it's a fruitful experiece to me.
Country Turkiye
Owner
X-Small Hotel
10

Thank you

Front Office& Sales Manager from 10 to 24 room Boutique in Eceabat (Turkiye)

Verified
4 months ago
Hotelrunner not only provides products, but also extra services and information to increase our sales. While our updates are transferred to our online travel channels quickly and accurately from both computer and mobile applications, it also allows us to quickly register to new online channels that assists us to accommodate new guests in ou...
Country Turkiye
Front Office& Sales Manager
Small Hotel
Fatih from HotelRunner replied
Hi there, Thank you for your kind words and valuable feedback! We're thrilled that our products and services have positively impacted your sales and operations. Regards, HotelRunner Team
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  • 11

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Tourism in Cyprus depends heavily on tours and activities. Although some boutique hotels and vacation rentals have returned to business after the pandemic, tours have completely stopped. Therefore, Cyprus has been hit by the pandemic really badly. At this point, HotelRunner played a lifesaving role. During this period, we started digitizing our properties by bringing them together with HotelRunner's world-class technology and worldwide network. By joining many local and global sales channels via HotelRunner, hotels ranging from small hotels up to big resorts have built their online presence and begun to accept guests from all over the world

Question:

What differentiates this product or service from the competition?

Answer:

Their products and services give our partner properties the opportunity to meet their maximum potential by connecting to both local and global channels. This not only helps them capture guests from their local market but all over the world. Having the right channels is the key to worldwide distribution and HotelRunner offers this opportunity with its 150+ travel partners.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would advise each property to benefit HotelRunner’s channel manager product while also using the booking engine. This will not only help capture guests from different online platforms but will also enable hoteliers to get reservations directly from their website. Using both these features will maximize your opportunity for profits.

RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Burak Kula Sales Director @ Travelmax
RecommendationAvatar
Christophe Bazille Managing Director @ Hospitality Web Services
RecommendationAvatar
Burak Kula Sales Director @ Travelmax
RecommendationAvatar
Christophe Bazille Managing Director @ Hospitality Web Services
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Support

Unverified

HotelRunner has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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2025

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Response Time

2 days

Recommended

96%

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