Thank you, Shafaat! It is so nice to hear that our platform makes your operations easier and more pr...
Ratings Snapshot
94%
Recommend
#11
Popularity index
HT SCORE
73 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #11 out of 94 in Channel Managers
Ease of Use
4.7/5
ROI
4.7/5
Implementation
4.7/5
Customer Support
4.7/5
Verified Customer Support
HotelRunner’s customer support processes haven’t yet been verified by Hotel Tech Report.
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Channel Manager by HotelRunner Overview
Channel Manager by HotelRunner Overview
HotelRunner is a freemium, cloud-based online sales, digital marketing and channel management platform that assists hotels and travel agencies tailor, streamline, and improve their online outreach. HotelRunner helps hotels and travel agencies transition from off to online through state-of-the-art technology. It helps to create innovative sales channels, improve international brand recognition, rea...
About HotelRunner View website
Founded in 2012 | Headquarters in United Kingdom | 60 employeesHotelRunner is a cloud-based digital marketing and online sales management platform for hotels and travel agencies, helping them obtain a tailored and efficient...
Other Products by HotelRunner
1/3
Integrates with
- Property Management Systems
- Hotel Bedbanks
- Contactless Check-in
Need a custom integration?
What customers love about Channel Manager by HotelRunner
94% recommend
Hotel Owner
I mostly enjoyed the smoothness of the setup with the help of their live support agents. In my case, it was Patricia, and she did a great job running me through all the necessary steps. I was able to connect with all my ...
E-commerce & Reservations Supervisor
wide range of connectivity to OTA's low cost free website tool multi functional Easy to use User friendly
Owner
I am an English speaking hotel owner in Turkey and HotelRunner have made it so easy to work with multiple hotel selling channels. They have supported me in fluent English, which has made my life much easier, and their sy...
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
Tourism in Cyprus depends heavily on tours and activities. Although some boutique hotels and vacation rentals have returned to business after the pandemic, tours have completely stopped. Therefore, Cyprus has been hit by the pandemic really badly. At this point, HotelRunner played a lifesaving role....
by Burak Kula (Travelmax) on September 08, 2022
See more answers (1)
Question:
What differentiates this product or service from the competition?
Answer:
Their products and services give our partner properties the opportunity to meet their maximum potential by connecting to both local and global channels. This not only helps them capture guests from their local market but all over the world. Having the right channels is the key to worldwide distribut...
by Burak Kula (Travelmax) on September 08, 2022
See more answers (1)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I would advise each property to benefit HotelRunner’s channel manager product while also using the booking engine. This will not only help capture guests from different online platforms but will also enable hoteliers to get reservations directly from their website. Using both these features will m...
by Burak Kula (Travelmax) on September 08, 2022
See more answers (1)
Recommended by
Burak Kula
Sales Director @ Travelmax
Burak Kula
Sales Director @ Travelmax
Features
Want to go behind the scenes and see how Channel Manager by HotelRunner works?
Clients & references
References & testimonials
What distinguishes HotelRunner from other companies is that we can get results very fast, it shows a unique approach according to our wishes and needs and its strong infrastructure. HotelRunner has a ...
The most important features that separates HotelRunner from other companies are the services that they provide and the team that supports us quickly whenever we ask a question… The Mobile Applicatio...
Case studies
HotelRunner doesn’t have any case studies available
Awards & Certifications
HotelRunner doesn’t have any awards or certifications
Active Markets
MARKETS SERVED
- Central America
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- Turkey
- Morocco
- Greece
- Argentina
- Italy
- Portugal
- Vietnam
- Germany
- Tanzania
January 16, 2023
Channel Manager by HotelRunner Review: Well-organized and easy to manage system
Hotel Manager from Airport/Conference Hotels in Marston Green (United Kingdom)
Recommend
8/10
What do you like most?
I found HotelRunner a well-organized and easy to manage system. Once you understand the configuration and operations it’s really easy to maintain and update. I would also like to mention that the suppor...
What do you dislike or think could be improved?
Integration with Online Travel agents can be made more simplified. However, this is made easy by their support teams on calls.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
December 29, 2022
Channel Manager by HotelRunner Review: Best system on the market
Owner from Extended Stay & Serviced Apartments in Mauterndorf (Austria)
Recommend
10/10
What do you like most?
Channel manager is easy to maintain as the rest of the system. Good support. Stable connection to the booking platforms.
What do you dislike or think could be improved?
Some little bugs (the booking engine looses often the dates "session expired" - even if you just starded, entered everything an click search. Then this can happen.)
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
December 23, 2022
Channel Manager by HotelRunner Review: Fast and accurate updates.
Manager from Resorts in Nungwi (Tanzania)
Recommend
10/10
What do you like most?
Fast and accurate updates. The support team is fast-result oriented, I can communicate instantly even though I am abroad.They provide updates fast and on the spot. Helps to improve sales and eases inspect...
What do you dislike or think could be improved?
As they catch up with new trends at first, it is fairly potent set of tools. There is a little need of improvement for PMS System, but they improve it regularly.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
December 22, 2022
Channel Manager by HotelRunner Review: Satisfied Customer!
Owner from Bed & Breakfast & Inns in Sint Maartensvlotbrug (Netherlands)
Recommend
10/10
What do you like most?
HotelRunner products helped me to increase my sales and manage my online rates and availabilities very easily. The interface is modern and user-friendly. They also have a useful mobile application that ma...
What do you dislike or think could be improved?
I don’t think there is much to improve. I am very Satisfied so I really can not think of anything.
Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5
December 21, 2022
Channel Manager by HotelRunner Review: BEST CHANNEL MANAGER
Owner from City Center Hotels in Bakı (Azerbaijan)
Recommend
10/10
What do you like most?
HotelRunner provides great online solutions for hoteliers. We increased the number of online travel agencies we work thanks to HotelRunner's channel manager. We manage our rates and inventories easily thr...
What do you dislike or think could be improved?
Nothing to improve is needed. Everything works very well, be it the channel management or the PMS system. It transfers prices and availability very quickly and successfully.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
On Jan 31, 2023 Emmy T. from HotelRunner replied:
January 22, 2022
Channel Manager by HotelRunner Review: Total satisfaction using Hotelrunner Channelmanager
Sales & Marketing Director from Resorts in سوسة (Tunisia)
Recommend
10/10
What do you like most?
- Easy to use. - Friendly and valid technical support. - Great and valuable assistance in case of any questions. -
What do you dislike or think could be improved?
Until now, after using it for 2 years, there have not been any major issues. For one small issue a work-around was found.
Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4
Pricing
Freemium (hotel can trial for free)
free product tier
Monthly subscription (/room/month)
Less than $3/room/month
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For small Lodges and B&B I think Wix Websites with Wix Hotels which uses HotelRunner as its channel manger is great and very affordable, great looking websites and functionality. There is a payment gateway with several c...