World's most powerful channel manager, managing rooms and rates on 450+ hotel booking channels, in real-time.
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HotelRunner Channel Manager
4.8 (115 REVIEWS)
HT Score
74 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
HotelRunner Channel Manager
Ranked 15 (out of 149) in Channel Managers
Expand your reach globally, grow your revenue streams
96% recommended by 121 hotels
HotelRunner has 0 reviews from India so we’re unable to verify that they operate in your local market.
Bell - AI powered product analyst
I analyzed all of HotelRunner’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
HotelRunner's channel manager system is lauded for simplifying multi-channel inventory management and rate updates, aligning well with its goal to optimize room occupancy and revenue. Users appreciate its ease of use and effective channel control, particularly in peak seasons. However, there's room for improvement in interface speed and simplicity. The product significantly enhances operational efficiency, thus decreasing costs and improving customer experience by minimizing overbooking risks.
What Types of Hotels HotelRunner is Popular For
Size
33 | X-Small (1-9 room)
45 | Small (10-49 room)
13 | Mid-Sized (50-99 room)
19 | Large (100-499 room)
3 | X-Large (500+ room)
Country
67 | Turkey
5 | Italy
5 | Morocco
3 | Colombia
3 | Argentina
2 | Mexico
2 | Portugal
2 | United Kingdom
2 | Panama
2 | Greece
2 | France
2 | Nicaragua
2 | Thailand
2 | Vietnam
1 | Chile
1 | Tanzania
1 | Azerbaijan
1 | Tunisia
1 | Cyprus
1 | Korea, South
1 | Uzbekistan
1 | Georgia
1 | South Africa
1 | Oman
1 | New Zealand
1 | Hungary
1 | Kenya
1 | Germany
1 | Romania
1 | Sri Lanka
1 | Brazil
1 | China
Type
57 | Boutique Hotels
40 | Bed & Breakfast & Inns
33 | Luxury Hotels
31 | Airport/Conference Hotels
30 | Limited Service & Budget Hotels
26 | City Center Hotels
23 | Resorts
18 | Branded Hotels
10 | Vacation Rentals & Villas
7 | Hostels
6 | Extended Stay & Serviced Apartments
6 | Motels
1 | RV Parks & Campgrounds
Region
69 | Middle East
17 | Europe
12 | South America
9 | Asia Pacific
9 | Africa
2 | North America
1 | Oceania
Category
115 | Channel Managers
41 | Booking Engine
19 | Website Design
17 | Property Management Systems
14 | Hotel Management Software
10 | Rate Shopping
2 | Business Intelligence
Didn’t find what you were looking for?
What is HotelRunner?
Founded in 2011 | Headquarters in United Kingdom | 60 employees
Channel Manager by HotelRunner is a robust channel management software designed for hoteliers to efficiently streamline their reservation management processes. This platform enables seamless coordination across multiple Online Travel Agencies (OTAs), significantly reducing the risk of overbookings. Its powerful booking engine supports quick updates, enhancing revenue through increased direct bookings, while comprehensive reporting tools facilitate strategic decision-making. By offering seamless two-way connectivity, it enables hoteliers to manage all their sales channels simultaneously, maximizing efficiency and optimizing sales strategies.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of HotelRunner products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
HotelRunner Reviews Analyzed: 2
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
HotelRunner Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by HotelRunner
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
HotelRunner's Provided Description:
"Manage all your sales channels easily with the HotelRunner Channel Manager. Achieve seamless two-way connectivity, feeding all your channels simultaneously for maximum efficiency."
FAQs
HotelRunner Channel Manager Alternatives
Not sure if HotelRunner is right for your hotel? Here are similar Channel Managers vendors that could be a good fit for your hotel:
Capabilities
Maximize your revenue
Maximize your revenue
Connect to the world’s leading booking websites. Boost your online presence, reach potential guests globally, and enhance your occupancy rates.
Instant updates
Instant updates
Update your room inventory, content, promotions, rates, and availability on your sales channels via HotelRunner with one click. Avoid risks and achieve rate parity with a central inventory.
Flexible channel management
Flexible channel management
Enjoy flexible solutions tailored to your property. HotelRunner supports all room types, rate plans, and channel-specific restrictions as well as booking modifications, cancellations, and rebooking.
Optimize time and expense
Optimize time and expense
Manage various online sales channels – such as your website, travel agencies, and metasearch engines from one central platform. Boost revenues while reducing time and cost.
Streamline your property with HotelRunner mobile app
Streamline your property with HotelRunner mobile app
Your property is one click away. Manage every single step of your property’s operations, reservations, rates, and availability from your mobile phone or tablet with our native mobile application. You can manage your contract requests and interact with OTAs too.
Features
Rate Management
4/5 features
Room Type Mapping
4/5 features
Automation & Syncing
4/5 features
Administration & Settings
4/5 features
Analytics & Reporting
4/5 features
Other
1/1 features
Available Add-ons & Modules
Direct Plus
The Direct Plus subscription enables you to list your property on Google and trivago, allowing guests to book directly through your website via the HotelRunner booking engine. You have full control of the guest relationship from the initial click to the end of the stay. As the property owner, you can directly charge guests and manage bookings just like any other direct booking.
POS
HotelRunner POS is designed to meet the unique needs of the hotels’ on-premise sales and payment operations.
Empower your food and beverage operations with a seamless point-of-sale system from swift order management to effortless payment processing. Only focus on creating memorable guest experiences.
Autopilot
Monitoring your reservation activity and occupancy rates at all times, the platform triggers the automation according to your rules set and optimizes your prices and availability on all your sales channels instantly. With Autopilot, you can boost revenue and profitability, adapt to changing demand, outperform the competition, and ease your workload.
Q1 '26 Channel Managers Survey Insights
Is HotelRunner a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 30
Small
92%
(813)
SiteMinder is commonly considered an alternative to HotelRunner for Small hotels due to its user-friendly platform and efficient direct booking tools, though some Small properties may express concerns regarding support response times during peak operational hours.
#1
of 15
Large
93%
(343)
SiteMinder is commonly considered an alternative to HotelRunner for Large hotels due to its real-time synchronization of room rates and availability across multiple online travel agencies (OTAs), which prevents overbookings, and its user-friendly interface that streamlines daily operations, offering reliable support even during peak periods.
#1
of 26
Mid-sized
93%
(1,161)
SiteMinder is commonly considered an alternative to HotelRunner for Mid-sized hotels, offering strengths such as real-time OTA integrations and centralized channel management that improve distribution efficiency, though some users note occasional support response delays.
Small
92%
(813)
#1
of 30
SiteMinder is commonly considered an alternative to HotelRunner for Small hotels due to its user-friendly platform and efficient direct booking tools, though some Small properties may express concerns regarding support response times during peak operational hours.
Large
93%
(343)
#1
of 15
SiteMinder is commonly considered an alternative to HotelRunner for Large hotels due to its real-time synchronization of room rates and availability across multiple online travel agencies (OTAs), which prevents overbookings, and its user-friendly interface that streamlines daily operations, offering reliable support even during peak periods.
Mid-sized
93%
(1,161)
#1
of 26
SiteMinder is commonly considered an alternative to HotelRunner for Mid-sized hotels, offering strengths such as real-time OTA integrations and centralized channel management that improve distribution efficiency, though some users note occasional support response delays.
Rank
Hotel type
Popular alternatives
#1
of 26
Luxury Hotels
93%
(922)
SiteMinder is commonly considered an alternative to HotelRunner for luxury hotels due to its reliable real-time synchronization of rates and availability across multiple OTAs and a user-friendly interface that streamlines channel management, though connectivity improvements with certain PMS systems like Opera are often needed to enhance operational efficiency.
#1
of 16
Vacation Rentals & Villas
93%
(186)
SiteMinder is commonly considered an alternative to HotelRunner for Vacation-Rentals-Villas hotels due to its reliable channel management that minimizes overbooking risks and its ease of use which facilitates the management of multiple online travel agency integrations, although some users call for improved support response times and more robust payment gateway options.
#1
of 15
Extended Stay & Serviced Apartments
92%
(356)
SiteMinder is commonly considered an alternative to HotelRunner for Extended-Stay-Serviced-Apartments hotels due to its streamlined channel management that facilitates easy integration with multiple OTAs and its user-friendly interface that simplifies daily operations.
Luxury Hotels
93%
(922)
#1
of 26
SiteMinder is commonly considered an alternative to HotelRunner for luxury hotels due to its reliable real-time synchronization of rates and availability across multiple OTAs and a user-friendly interface that streamlines channel management, though connectivity improvements with certain PMS systems like Opera are often needed to enhance operational efficiency.
Vacation Rentals & Villas
93%
(186)
#1
of 16
SiteMinder is commonly considered an alternative to HotelRunner for Vacation-Rentals-Villas hotels due to its reliable channel management that minimizes overbooking risks and its ease of use which facilitates the management of multiple online travel agency integrations, although some users call for improved support response times and more robust payment gateway options.
Extended Stay & Serviced Apartments
92%
(356)
#1
of 15
SiteMinder is commonly considered an alternative to HotelRunner for Extended-Stay-Serviced-Apartments hotels due to its streamlined channel management that facilitates easy integration with multiple OTAs and its user-friendly interface that simplifies daily operations.
Rank
Region
Popular alternatives
#1
of 25
Europe
91%
(614)
SiteMinder is commonly considered an alternative to HotelRunner for Europe hotels due to its reliable connectivity with multiple distribution channels and responsive customer support, although some users note potential improvements in reporting efficiency and customization options.
#1
of 15
Asia Pacific
95%
(1,024)
SiteMinder is commonly considered an alternative to HotelRunner for Ap hotels due to its real-time inventory and rate management capabilities, which help prevent overbookings by synchronizing updates across all connected channels and offering a user-friendly interface that simplifies daily operations.
#1
of 10
Middle East
94%
(90)
RateGain is commonly considered an alternative to HotelRunner for mid-sized hotels due to its comprehensive channel management capabilities and high-quality customer support, though the user interface can occasionally be complex for newer users.
Europe
91%
(614)
#1
of 25
SiteMinder is commonly considered an alternative to HotelRunner for Europe hotels due to its reliable connectivity with multiple distribution channels and responsive customer support, although some users note potential improvements in reporting efficiency and customization options.
Asia Pacific
95%
(1,024)
#1
of 15
SiteMinder is commonly considered an alternative to HotelRunner for Ap hotels due to its real-time inventory and rate management capabilities, which help prevent overbookings by synchronizing updates across all connected channels and offering a user-friendly interface that simplifies daily operations.
Middle East
94%
(90)
#1
of 10
RateGain is commonly considered an alternative to HotelRunner for mid-sized hotels due to its comprehensive channel management capabilities and high-quality customer support, though the user interface can occasionally be complex for newer users.
Rank
Country
Popular alternatives
#1
of 10
Italy
98%
(80)
Blastness is commonly considered an alternative to HotelRunner for mid-sized hotels, as it offers easy-to-navigate integration with PMS systems and reliable, customizable revenue tools, although its customer service could be more extensively available on weekends.
#1
of 4
Morocco
98%
(9)
eviivo is commonly considered an alternative to HotelRunner for Ma hotels due to its responsive customer support and effective channel management capabilities, although some users report challenges with contacting support internationally or using certain connectivity features.
#2
of 3
Turkey
95%
(10)
SiteMinder is commonly considered an alternative to HotelRunner for Tr hotels due to its seamless integration with various distribution channels and real-time rate management, although some users find the platform's reporting capabilities less intuitive compared to the more robust analytics offered by HotelRunner.
Italy
98%
(80)
#1
of 10
Blastness is commonly considered an alternative to HotelRunner for mid-sized hotels, as it offers easy-to-navigate integration with PMS systems and reliable, customizable revenue tools, although its customer service could be more extensively available on weekends.
Morocco
98%
(9)
#1
of 4
eviivo is commonly considered an alternative to HotelRunner for Ma hotels due to its responsive customer support and effective channel management capabilities, although some users report challenges with contacting support internationally or using certain connectivity features.
Turkey
95%
(10)
#2
of 3
SiteMinder is commonly considered an alternative to HotelRunner for Tr hotels due to its seamless integration with various distribution channels and real-time rate management, although some users find the platform's reporting capabilities less intuitive compared to the more robust analytics offered by HotelRunner.
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HotelRunner Reviews Summary
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.7/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, HotelRunner Channel Manager is the #17 most trending product in the Channel Managers category (out of 149) and the #516 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHotelRunner’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
HotelRunner Pricing
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
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Hotelier Rating
Looking for specific info?
10
Strong Support in Reservation and Channel Management.
General manager from 5 to 9 room Bed & Breakfast & Inn in Sapanca (Turkey)
Verified
5 months ago
A system that really relaxes our work during peak seasons. With HotelRunner, it is very convenient to manage all channels from one place. We can reach the support team quickly whenever we need it.
Turkey
Turkey
General manager
X-Small Hotel
9
Efficient and User-Friendly Channel Management
Reservations representative from 100 to 199 room Boutique in Istanbul (Turkey)
Verified
6 months ago
What I like most about HotelRunner is its user-friendly interface and the ease of managing multiple channels from a single platform. The real-time connectivity helps maintain rate and availability consistency, reducing the risk of overbookings. It also provides solid integration options with many distribution partners.
Turkey
Turkey
Reservations representative
Large Hotel
10
Channel Manager
Front office from 50-74 room Bed & Breakfast & Inn in Istanbul (Turkey)
Verified
6 months ago
We are happy with the HotelRunner channel manager system, easy to control and send prices to multiple channels and fast response when and any support needed.
Turkey
Turkey
Front office
Mid-Sized Hotel
10
The Hotelier's indispensable friend
Revenue Manager & System Developer from 50-74 room Resort in Sigacik (Turkey)
Verified
7 months ago
Advanced calendar feature to instantly send prices to OTAs, customize market regions with different pricing plans, notification of incoming reservations, integrate third-party applications, virtual mail system.
Turkey
Turkey
Revenue Manager & System Developer
Mid-Sized Hotel
10
Exceptional Service for Over a Decade, 11 Years of Outstanding Partnership with HotelRunner Channel Manager
Hotel Owner from 10 to 24 room Boutique in Granada (Nicaragua)
Verified
10 months ago
I've been a proud partner of HotelRunner for over 11 years, and the experience has been nothing short of excellent. From day one, their platform has been reliable, intuitive, and constantly evolving to meet the needs of hospitality professionals. I want to give special recognition to Mr. Ozgur Ayten, whose customer service has consistently...
Nicaragua
Nicaragua
Hotel Owner
Small Hotel
10
Seamless experience with HotelRunner
Co-founder from 5 to 9 room Vacation Rentals & Villa in
Verified
12 months ago
10
Ozgur Ayten - EPIC Tech Support
Owner/Manager from 5 to 9 room Boutique in Mechapa (Nicaragua)
Verified
14 months ago
Ozgur has an amazing style to him which makes me feel like he really cares about me and my small hotel in Nicaragua. It's clear that he is a consummate professional and extremely knowledgeable. HotelRunner In general is great, but Ozgur brought my satisfaction to a new level.
Nicaragua
Nicaragua
Owner/Manager
X-Small Hotel
9
Hotelrunner
Asst. Revenue & Reservations Manager from 100 to 199 room Luxury Hotel in Bursa (Turkey)
Verified
14 months ago
I would like to express my appreciation for HotelRunner and share some of the positive aspects I have experienced while using the platform. First of all, the user interface is intuitive and user-friendly, making it easy to navigate and manage multiple distribution channels efficiently. The dashboard provides a clear overview of availability...
Turkey
Turkey
Asst. Revenue & Reservations Manager
Large Hotel
10
General Manager
Manager from 10 to 24 room Boutique in Antalya (Turkey)
Verified
15 months ago
HotelRunner’s booking engine is easy to use and customizable, while the channel manager efficiently updates rates across OTAs in real-time.
Turkey
Turkey
Manager
Small Hotel
9
HotelRunner is user friendly and Channel Manager of HotelRunner is user friendly and constantly improving itself. We recommend it want to buy Channel Manager.
Revenue & Reservation Manager from 200 to 499 room Branded Hotel in (Turkey)
Verified
16 months ago
User - friendly, improvement, It's easy to send the rate all OTA' s or selected ones. Constantly improving itself. We recommend it want to buy Channel Manager.
Turkey
Turkey
Revenue & Reservation Manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Tourism in Cyprus depends heavily on tours and activities. Although some boutique hotels and vacation rentals have returned to business after the pandemic, tours have completely stopped. Therefore, Cyprus has been hit by the pandemic really badly. At this point, HotelRunner played a lifesaving role. During this period, we started digitizing our properties by bringing them together with HotelRunner's world-class technology and worldwide network. By joining many local and global sales channels via HotelRunner, hotels ranging from small hotels up to big resorts have built their online presence and begun to accept guests from all over the world
Showing all answers to: "What does this product or service do well?"
Tourism in Cyprus depends heavily on tours and activities. Although some boutique hotels and vacation rentals have returned to business after the pandemic, tours have completely stopped. Therefore, Cyprus has been hit by the pandemic really badly. At this point, HotelRunner played a lifesaving role. During this period, we started digitizing our properties by bringing them together with HotelRunner's world-class technology and worldwide network. By joining many local and global sales channels via HotelRunner, hotels ranging from small hotels up to big resorts have built their online presence and begun to accept guests from all over the world
We have had the pleasure of building a solid partnership with HotelRunner for 4+ years. We manage 200+ hotels via HotelRunner giving them access to a full suite of products and services. As a company aiming to help African hoteliers grow their online business, HotelRunner is the perfect partner for us. Today, HotelRunner not only shares our mission but also works collaboratively to digitalize hotels primarily in North Africa.
Question:
What differentiates this product or service from the competition?
Answer:
Their products and services give our partner properties the opportunity to meet their maximum potential by connecting to both local and global channels. This not only helps them capture guests from their local market but all over the world. Having the right channels is the key to worldwide distribution and HotelRunner offers this opportunity with its 150+ travel partners.
Showing all answers to: "What differentiates this product or service from the competition?"
Their products and services give our partner properties the opportunity to meet their maximum potential by connecting to both local and global channels. This not only helps them capture guests from their local market but all over the world. Having the right channels is the key to worldwide distribution and HotelRunner offers this opportunity with its 150+ travel partners.
HotelRunner allows us to work with our preferred channel partners, making it easier for our hotel partners to access guests from all over the world. Our hotel partners have seen an increase in traffic and revenues. Also, HotelRunner’s exclusive partner support team is there for any situations that may arise. We have been very pleased to be working together and hope to continue our partnership.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I would advise each property to benefit HotelRunner’s channel manager product while also using the booking engine. This will not only help capture guests from different online platforms but will also enable hoteliers to get reservations directly from their website. Using both these features will maximize your opportunity for profits.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I would advise each property to benefit HotelRunner’s channel manager product while also using the booking engine. This will not only help capture guests from different online platforms but will also enable hoteliers to get reservations directly from their website. Using both these features will maximize your opportunity for profits.
There are many many channel managers in the market. I would suggest each hotelier does their research on which OTAs they want their property to be present on, and find a channel manager that has the best relationship with those OTAs. Choosing the right channel manager like HotelRunner that offers the best connectivity experience will greatly increase their chances of attracting the right guests.
Recommended by
Burak Kula
Sales Director
@
Travelmax
Christophe Bazille
Managing Director
@
Hospitality Web Services
Burak Kula
Sales Director
@
Travelmax
Christophe Bazille
Managing Director
@
Hospitality Web Services
Are you a consultant or vendor that recommends HotelRunner?
Leave a recommendation
HotelRunner Integrations
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Support
Unverified
HotelRunner has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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Products Reviewed
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What do you dislike or think could be improved?
0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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