Channel Manager by HotelRunner

Ranked 8 (out of 77) in Channel Managers

Channel Managers

Travel Technology, Marketplace, Digital Marketing, and Online Sales

Ratings Snapshot

Certificate of Excellence
Read 69 reviews
94%
Recommend
HTR Score icon
HT SCORE
82 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #8 out of 77 in Channel Managers

Ease of Use
4.7/5
ROI
4.7/5
Implementation
4.7/5
Customer Support
4.6/5
Verified Customer Support

HotelRunner’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Boutique 19 verified reviews
    93%
  • Bed & Breakfast 17 verified reviews
    89%
  • Resort 6 verified reviews
    98%
  • Motel 5 verified reviews
    100%
  • Serviced Apartment 5 verified reviews
    96%
  • Hostel 4 verified reviews
    100%
  • Villas 3 verified reviews
    90%
  • Vacation Rental 2 verified reviews
    90%
  • City Center 2 verified reviews
    95%
  • Airport/ conference 1 verified reviews
    100%
  • Budget 1 verified reviews
    100%

Channel Manager by HotelRunner Overview

Channel Manager by HotelRunner Overview

HotelRunner is a freemium, cloud-based online sales, digital marketing and channel management platform that assists hotels and travel agencies tailor, streamline, and improve their online outreach. HotelRunner helps hotels and travel agencies transition from off to online through state-of-the-art technology. It helps to create innovative sales channels, improve international brand recognition, rea...

About HotelRunner View website

Founded in 2012 | Headquarters in United Kingdom | 60 employees

HotelRunner is a cloud-based digital marketing and online sales management platform for hotels and travel agencies, helping them obtain a tailored and efficient...

Other Products by HotelRunner

1/3

Integrates with

  • Distribution Channels
  • Booking Engine
  • Direct Booking Tools
Browse integrations (15 verified)

What customers love about Channel Manager by HotelRunner

Like 94% recommend

Manager from Boutique

For small Lodges and B&B I think Wix Websites with Wix Hotels which uses HotelRunner as its channel manger is great and very affordable, great looking websites and functionality. There is a payment gateway with several c...

Hotel Owner from Bed & Breakfast

I mostly enjoyed the smoothness of the setup with the help of their live support agents. In my case, it was Patricia, and she did a great job running me through all the necessary steps. I was able to connect with all my ...

E-commerce & Reservations Supervisor from Bed & Breakfast

wide range of connectivity to OTA's low cost free website tool multi functional Easy to use User friendly

Owner from City Center

I am an English speaking hotel owner in Turkey and HotelRunner have made it so easy to work with multiple hotel selling channels. They have supported me in fluent English, which has made my life much easier, and their sy...

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Expert Q&A and Partner Recommendations

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Recommended by

Features

  • PMS connectivity
  • Analytics dashboard
  • Multi-Currency Support
  • Inventory Management
  • 2-way real time integrations
  • Unlimited Channels (no additional cost)
  • Multi-lingual
  • Virtual Properties
  • Centralized user & role management
  • Bulk Updating
  • Channel Self-Mapping
  • Derived Rates
  • Yield Rules

Want to go behind the scenes and see how Channel Manager by HotelRunner works?

Clients & references

References & testimonials

Testimonial avatar
What distinguishes HotelRunner from other companies is that we can get results very fast, it shows a unique approach according to our wishes and needs and its strong infrastructure. HotelRunner has a ...
Yigit Girgin General Manager at the Bodrium Otel & SPA
Testimonial avatar
The most important features that separates HotelRunner from other companies are the services that they provide and the team that supports us quickly whenever we ask a question… The Mobile Applicatio...
Merve Beyoglu Sales and Reservation Manager at the Pierre Loti Hotel

Featured partners

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Awards & Certifications

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HotelRunner doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Turkey
  • Morocco
  • Argentina
  • Greece
  • Vietnam
  • Italy
  • Portugal
  • New Zealand
  • China

69 Verified HotelRunner Reviews

Likelihood to Recommend
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September 30, 2021

Channel Manager by HotelRunner Review: Excellent channel manager, booking engine & website design tool

Property Manager from Vacation Rental in Zakinthos (Greece)

Recommend 10/10
Full blue star
Full blue star
Full blue star
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Full blue star

What do you like most?

We have been using Hotelrunner for the last 1,5 half years in order to manage about 50 rental properties. The channel manager is reliable and easy to use, enabling us to easily sync prices and availabilit...

What do you dislike or think could be improved?

- Enable price syncing on more booking channels - Would be great to have more website theme options and offer a higher level of customization on them

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 16, 2021

Channel Manager by HotelRunner Review: Very good experience!

Chanel manager from Vacation Rental in (Colombia)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Reservation history and calendar update in a dynamic way

What do you dislike or think could be improved?

Have an app to manage reservations from mobile phones. The app that it has only serves to visualize but does not allow to manage

Customer Support
3
Ease of Use
4
Value for money
4
Implementation
3

September 08, 2021

Channel Manager by HotelRunner Review: The best Chanel Manager ever

Hotel Owner from Serviced Apartment in T'bilisi (Georgia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Very comfortable internal system . Updates prices and availability in a very short time . Good Price for multiple properties when you purchase annual subscription and of course Best Staff .

What do you dislike or think could be improved?

Maybe 24/7 online chat support would be more comfortable . otherwise , have not much to say that something should be improved , as everything is at it should be .

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5

September 08, 2021

Channel Manager by HotelRunner Review: TOO MUCH SYSTEM FAILURE

General Manager from Bed & Breakfast in Bukhara (Uzbekistan)

Recommend 1/10
Full blue star
Empty blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

Lots of reservations were missed by hotelrunner and each time we had to access channel extranet to find reservations. When you conatact customer service, they solve it and it will happen again in the seco...

What do you dislike or think could be improved?

Don't force hoteliers to access channel extranet to find reservations that you missed to retrieve. We pay you money, so pls improve it

Customer Support
3
Ease of Use
3
Value for money
2
Implementation
5

September 08, 2021

Channel Manager by HotelRunner Review: Great Relationship with Hotelrunner

Ecommerce Manager from Other in (Turkey)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

Operation becomes much easier. All systems are very user-friendly. Channel Manager is very good, fast, and easy to handle. I really like having ongoing training and support.

What do you dislike or think could be improved?

Dynamic currency.Need to be changed automatically. Reporting; I do wish the system provided more simplified reporting, new reports to be emailed automatically. (customization for report).

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 08, 2021

Channel Manager by HotelRunner Review: Easy handling

Sales from City Center in Marrakech (Morocco)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

You can manage all your sales channels from a single website. Overbookings are avoided. Allows efficient sales management. They give you a very concise training to use the program without problem since...

What do you dislike or think could be improved?

The management of using a single web page to manage everything allows us to focus on the rest of tasks, optimizing our resources. Undoubtedly one of the best technological advances that have occurred in ...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
free product tier
Monthly subscription (/room/month)
Less than $3/room/month

Recent News & Content

Recent articles

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Resources & reports

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Popular Channel Manager by HotelRunner Integrations

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