Ratings Snapshot
94%
Recommend
#9
Popularity index
HT SCORE
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #9 out of 89 in Channel Managers
Ease of Use
4.7/5
ROI
4.7/5
Implementation
4.7/5
Customer Support
4.7/5
Verified Customer Support
HotelRunner’s customer support processes haven’t yet been verified by Hotel Tech Report.
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Channel Manager by HotelRunner Overview
Channel Manager by HotelRunner Overview
HotelRunner is a freemium, cloud-based online sales, digital marketing and channel management platform that assists hotels and travel agencies tailor, streamline, and improve their online outreach. HotelRunner helps hotels and travel agencies transition from off to online through state-of-the-art technology. It helps to create innovative sales channels, improve international brand recognition, rea...
About HotelRunner View website
Founded in 2012 | Headquarters in United Kingdom | 60 employeesHotelRunner is a cloud-based digital marketing and online sales management platform for hotels and travel agencies, helping them obtain a tailored and efficient...
Other Products by HotelRunner
1/3
Integrates with
- Property Management Systems
- Hotel Bedbanks
- Contactless Check-in
Need a custom integration?
What customers love about Channel Manager by HotelRunner
94% recommend
Hotel Owner
I mostly enjoyed the smoothness of the setup with the help of their live support agents. In my case, it was Patricia, and she did a great job running me through all the necessary steps. I was able to connect with all my ...
E-commerce & Reservations Supervisor
wide range of connectivity to OTA's low cost free website tool multi functional Easy to use User friendly
Owner
I am an English speaking hotel owner in Turkey and HotelRunner have made it so easy to work with multiple hotel selling channels. They have supported me in fluent English, which has made my life much easier, and their sy...
Expert Q&A and Partner Recommendations
HotelRunner hasn’t been recommended by any experts or partners yet
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Recommended by
Features
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Clients & references
References & testimonials
What distinguishes HotelRunner from other companies is that we can get results very fast, it shows a unique approach according to our wishes and needs and its strong infrastructure. HotelRunner has a ...
The most important features that separates HotelRunner from other companies are the services that they provide and the team that supports us quickly whenever we ask a question… The Mobile Applicatio...
Case studies
- Barbera Boutique Hotel, Istanbul
- Barbera Hotel, Istanbul
- Boutiques in
- Pierre Loti Hotel, Istanbul
- Pierre Loti Hotel
- Boutiques in
Awards & Certifications
HotelRunner doesn’t have any awards or certifications
Active Markets
MARKETS SERVED
- Central America
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- Turkey
- Morocco
- Argentina
- Italy
- Greece
- Vietnam
- Portugal
- New Zealand
- Chile
January 22, 2022
Channel Manager by HotelRunner Review: Total satisfaction using Hotelrunner Channelmanager
Sales & Marketing Director from Resorts in سوسة (Tunisia)
Recommend
10/10
What do you like most?
- Easy to use. - Friendly and valid technical support. - Great and valuable assistance in case of any questions. -
What do you dislike or think could be improved?
Until now, after using it for 2 years, there have not been any major issues. For one small issue a work-around was found.
Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4
January 19, 2022
Channel Manager by HotelRunner Review: All we need to manage our distribution
Managing Director from Bed & Breakfast & Inns in Marrakesh (Morocco)
Recommend
10/10
What do you like most?
The booking engine is great to drive direct bookings, and being able to create some extras and specific packages is really useful. I also like the easy way to create and publish a website. For many of our...
What do you dislike or think could be improved?
Perhaps developing the reporting part could help taking decisions in terms of rate strategy. Rather than that, the system is complete, offers some great connections to OTAs.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
January 14, 2022
Channel Manager by HotelRunner Review: Best Channel Manager Ever
Sales Manager from Bed & Breakfast & Inns in Girne ()
Recommend
10/10
What do you like most?
The Arkin Colony Hotel has been using Hotelrunner for the last 2 years. It has been an amazing experience so far. Its the most user friendly channel manager we have ever used.
What do you dislike or think could be improved?
Everything seems fine With Hotelrunner for now. We are looking forward to have more succes with them and get more live reservations.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
December 01, 2021
Channel Manager by HotelRunner Review: A great experience
Hotel from Bed & Breakfast & Inns in Venezia (Italy)
Recommend
10/10
What do you like most?
Easy to use portal. It has many functions. Staff polite and willing to solve problems. They have a high response rate. Fast
What do you dislike or think could be improved?
The ability to better manage the templates that are sent to customers. Being able to better manage emails with the ability to personalize them better
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
November 21, 2021
Channel Manager by HotelRunner Review: SUPER
FRONT OFFİCE MANAGER from City Center Hotels in Ataşehir (Turkey)
Recommend
10/10
What do you like most?
I have been using hotelrunner for 3 months, the support team is great, they work fast, reservations and prices are reflected without any problems.
What do you dislike or think could be improved?
maybe they can add more channels, they can aproved 7/24 support team, they can develope application, they can give some discount about agreement
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
November 18, 2021
Channel Manager by HotelRunner Review: easy to use
Hotel owner from Resorts in (Turkey)
Recommend
10/10
What do you like most?
I am very glad that I use the "hotel runner" account manager, since I can do all my transactions from a single site, it provides a fast and practical solution, I hope it will be even better with new updat...
What do you dislike or think could be improved?
I am very glad that I use the "hotel runner" account manager, since I can do all my transactions from a single site, it provides a fast and practical solution, I hope it will be even better with new updat...
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
Pricing
Freemium (hotel can trial for free)
free product tier
Monthly subscription (/room/month)
Less than $3/room/month
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For small Lodges and B&B I think Wix Websites with Wix Hotels which uses HotelRunner as its channel manger is great and very affordable, great looking websites and functionality. There is a payment gateway with several c...