HUGO vs. Infor HMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) depends on your hotel’s specific needs and priorities. HUGO by HUGO Hotelsoftware GmbH aims to simplify hotel management through its minimalistic approach, but it offers very limited features and has no recent reviews, making it difficult to assess its current suitability. In contrast, Infor HMS provides a broad array of features and recent, detailed feedback, positioning it as a more reliable choice for most hotels.

Both products address core hotel management functions, but they diverge sharply in development maturity, feature set, and user feedback. Are you seeking a straightforward, lightweight PMS or a comprehensive, feature-rich platform? The answer will influence which solution better serves your team.

Is HUGO or Infor Better for Hotels?

HUGO is a very new system founded in 2020 with no reviews in the past six months, and its overall rating is 0/5. Its limited feature count and lack of recent user feedback make it hard to evaluate, especially for hotels that rely on proven, supported software. Conversely, Infor boasts 46 reviews, a strong 4.04/5 overall rating, and a recent NPS score of 7.15/5, demonstrating active usage and ongoing customer engagement.

Infor’s extensive feature set—spanning housekeeping, guest profiles, revenue management, and automation—appears well-suited for hotels seeking deep operational integration. HUGO, with essentially no features or reviews, seems more like a prototype or niche tool rather than a mature PMS. Is your hotel prepared to adopt an untested platform, or do you prefer a system with proven stability and support?

Infor HMS vs HUGO: Which Should Your Hotel Choose?

If your hotel needs a mature, feature-packed PMS capable of handling complex operations and integrations, Infor is the clear choice. Its 20 unique features—including online support, guest CRM, automated night audits, and revenue tracking—are unmatched by HUGO’s minimal offering. For hotels that prioritize operational flexibility and scalability, Infor’s extensive capabilities are essential.

Should your hotel be a smaller operation or testing new software without critical operational needs, HUGO might seem appealing due to its simplicity. However, given its lack of recent reviews and features, it’s unlikely to meet the demands of a busy or growing property. Therefore, for most hotels, Infor’s mature platform provides peace of mind and comprehensive support—making it the more pragmatic option.

Is HUGO or Infor Easier to Use?

HUGO’s user experience cannot be assessed due to the absence of reviews or ratings. Its interface, onboarding, and staff adoption are entirely unknown, suggesting a high risk of usability issues or steep learning curves. Infor, meanwhile, scores 3.88/5 in ease of use, with many users describing it as accessible and straightforward once familiarized.

Reviews praise Infor’s short onboarding times and intuitive navigation, supported by a 4.04/5 customer support rating. Support responsiveness and helpful training make it easier for your team to adopt the system with minimal disruption. Edge: Infor.

Which Has Better Features: HUGO or Infor?

Infor offers 20 distinct features, including housekeping modules, guest profiles, cloud deployment, multi-lingual support, and automation tools like night audits and revenue reports. These features cover nearly every core operational need for mid-to-large hotels, especially those requiring customization and deep integration.

HUGO, with zero listed features and no recent updates or reviews, lacks any comparable functionality. Its minimalistic approach might suit very small or niche properties, but it doesn’t provide the advanced features necessary for modern, competitive hotels. Edge: Infor.

Which Has Better Customer Support: HUGO or Infor?

HUGO’s support ratings are unavailable, and with no recent reviews, assessing support quality is impossible. This lack of data introduces risk, especially if technical issues arise. Infor’s support scores over 4/5, with reviews highlighting promptness, professionalism, and helpful guidance during onboarding and troubleshooting.

Users note that Infor’s support team guides them through issues efficiently, which is critical for minimizing downtime. If reliable support is essential for your property’s operations, Infor clearly leads here. Edge: Infor.

Which Has More Integrations: HUGO or Infor?

Infor integrates with over 113 partners, including major booking channels, revenue management, and payment providers, covering a broad ecosystem. HUGO’s integration count is just 7, sharing only one partner with Infor, which suggests a much more limited ability to connect with other systems.

For hotels that rely on multiple third-party solutions, Infor’s extensive partner network ensures smoother workflows and less manual work. If integrations are a priority, Infor is the obvious choice. Edge: Infor.

Which Do Hoteliers Rate Higher: HUGO or Infor?

With 46 recent reviews, Infor’s average rating is 4.04/5, and it is favored across multiple hotel segments, including boutique, city center, and resort hotels. Many reviews highlight its feature richness, flexibility, and support, especially for hotels seeking automation and operational insights.

HUGO’s rating is 0/5 with no reviews in the last six months, making it impossible to determine user satisfaction or performance. Given the active user feedback and higher ratings, Infor clearly resonates more positively with hoteliers. Edge: Infor.

How Much Do HUGO and Infor Cost?

Pricing details for both systems are not publicly available. Typically, both products are offered as custom quotes based on property size, features, and implementation complexity. Expect Infor to be priced higher due to its extensive feature set and enterprise focus, while HUGO’s minimal offering suggests a lower or more basic pricing model—if any.

What Type of Hotel Should Use HUGO?

• Hotels that operate on a very small scale or niche markets and need minimal management tools.
• Teams that want a lightweight, simple system with no extensive training or setup.
• Properties with very limited budgets, focusing only on essential operations.
• Hotels testing or experimenting with PMS solutions without immediate operational needs.

Not ideal if your hotel:

• Requires automation, integrations, or advanced reporting.
• Needs reliable support and regular updates.
• Operates at a larger scale or in a competitive environment.

What Type of Hotel Should Use Infor?

• Hotels seeking a comprehensive, scalable PMS with a wide feature set.
• Operations requiring extensive automation, integrations, and custom reporting.
• Hotels prioritizing support, stability, and ongoing updates.
• Properties with complex workflows, such as revenue management or multi-property chains.

Not ideal if your hotel:

• Is very small or budget-constrained, where a minimal system would suffice.
• Prefers system aesthetics over functionality—some users find Infor’s UI less polished.
• Needs a quick setup without significant training or onboarding.

Infor vs HUGO: The Bottom Line for Hotels

At its core, Infor offers a full-featured, well-supported PMS designed for hotels that want operational efficiency and growth potential. Its extensive feature suite and active user community make it suitable for properties that need more than basic management.

HUGO, with no recent data or features, appears more like an embryonic product unlikely to meet the demands of most hotels today. If your hotel requires proven stability, integrations, and support, Infor remains the strong choice.

Choose Infor if you want a reliable, scalable, and feature-rich PMS with proven customer satisfaction. Opt for HUGO only if your hotel operates on a very small scale or as a test project—and even then, proceed cautiously.