The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 31 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Shiji Group shines in ease of use and customer support , with exclusive features like Sales Reporting and Employee Reporting and Management.
Novacom shines .
Side-by-side ratings based on 31 verified hotelier reviews on HTR.
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| Starting Price | From $600/mo | Contact sales |
| Verified Reviews | 31 | 0 |
After analyzing 31 verified reviews, Shiji Group users most value its user-friendliness, operational efficiency, integration of systems, while Novacom users highlight . Click any theme to see what reviewers say.
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User-Friendliness
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Operational Efficiency
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Integration of Systems
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System Speed and Performance
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Comprehensive Reporting
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Localization Needs
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How each product ranks among Hotel POS Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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Novacom |
|---|---|---|
| Small (10-24 rooms) | #7 1 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #4 14 reviews | — |
| Large (75-199 rooms) ▾ | #4 14 reviews | — |
| X-Large (200+ rooms) | #6 2 reviews | — |
By Property Type
| Segment |
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Novacom |
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| Boutique ▾ | #4 10 reviews | — |
| Luxury ▾ | #5 22 reviews | — |
| Branded / Chain ▾ | #5 19 reviews | — |
| Extended Stay | #6 1 reviews | — |
By Region
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Novacom |
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| North America ▾ | #5 8 reviews | — |
| Europe ▾ | #5 6 reviews | — |
| Asia Pacific ▾ | #4 6 reviews | — |
| Middle East ▾ | #3 7 reviews | — |
Selecting the right POS system is essential for your hotel’s operational efficiency and guest satisfaction. Both Shiji Infrasys POS and Novacom Fun Control aim to improve your food and beverage management, but their capabilities and market presence differ significantly. While Novacom lacks recent reviews and a broader feature set, Shiji’s extensive experience, user ratings, and integrations make it the more reliable choice today. Do you prioritize proven stability and feature depth? Or are you considering an untested alternative?
With a verified review count of 29—compared to Novacom’s zero—Shiji Infrasys POS demonstrates clear market trust. Its 4.66/5 ease of use, 4.52/5 customer support, and high NPS score of 9.03 out of 10 point to a product that actively satisfies hotel clients. In contrast, Novacom offers no recent reviews or ratings, making it impossible to evaluate its real-world performance or customer satisfaction. For hotels seeking confidence and proven results, Shiji is the safer bet.
Both products target hospitality F&B operations, but their focus and maturity differ. Shiji Infrasys POS is a cloud-based, enterprise-level system with 23 features including inventory management, digital menus, mobile ordering, and detailed reporting. Its broad regional presence and integration network make it suitable for hotels aiming for comprehensive control across outlets and properties.
Novacom, on the other hand, appears more niche, focusing on customer engagement and review analysis with no verified features or integrations. Its zero review count in recent months indicates limited market traction and a lack of performance data.
If your hotel needs a proven, feature-rich POS system with active support, Shiji clearly leads. Are you comfortable adopting a newer, unreviewed platform? Or does proven stability matter more?
If your hotel requires a robust, enterprise-grade POS capable of managing multiple outlets with features like inventory control, customer profiles, and detailed reporting, go with Shiji Infrasys. Its extensive integrations with over 64 verified partners ensure your operations remain connected and data-driven.
If your focus is on leveraging customer review analytics and engagement, and you're willing to experiment with a less established platform, Novacom might appeal. However, without recent reviews or a feature list, its suitability remains uncertain.
For most hotels aiming for operational excellence and a proven track record, Shiji’s comprehensive platform makes it the clear choice. Do you prefer a solution with proven market presence and extensive features, or are you exploring new, untested options?
Shiji Infrasys POS boasts a 4.66/5 rating for ease of use, with positive reviews highlighting its user-friendly interface, fast onboarding, and staff adoption. Customers praise its intuitive design, which simplifies training and daily operations, and its strong support team that provides quick assistance.
Novacom offers no recent review data to evaluate its user experience or onboarding process. Without user feedback, it’s impossible to determine its usability or how well staff will adapt.
Edge: Shiji Infrasys POS.
Shiji Infrasys POS comes with 23 distinct features, including inventory management, digital menus, mobile ordering, integrated kitchen display, and advanced reporting tools—features critical for comprehensive F&B management.
Novacom offers no listed features or comparable functionalities, making it difficult to assess its capabilities. Its focus appears to be more on customer review analytics rather than operational tools.
Based on available data, Shiji’s feature set is far more extensive and tailored for hotel F&B needs. Edge: Shiji Infrasys POS.
Shiji Infrasys POS maintains a 4.52/5 customer support rating, with reviews emphasizing fast, helpful, and ongoing assistance. Users appreciate the prompt support, online and telephone help, and the proactive approach, which reduce downtime and operational stress.
Novacom has no recent reviews or support ratings, making it impossible to evaluate support quality. The lack of feedback suggests limited customer engagement or market presence.
For reliable support, Shiji’s proven track record and high satisfaction scores give it a decisive edge. Edge: Shiji Infrasys POS.
Shiji Infrasys POS integrates with 64 verified partners, including major players like SiteMinder, Revinate, IDeaS, Amadeus, and Duetto. These integrations enable seamless operations across booking, revenue management, and guest engagement.
Novacom lacks verified integrations or partner connections, casting doubt on its ability to connect with existing hotel systems.
If relying on a broad ecosystem for your operations, Shiji’s extensive integrations are essential. Edge: Shiji Infrasys POS.
Shiji Infrasys POS holds a 79.08/100 HT Score, with a 91% likelihood of recommendation, based on 29 recent reviews. Hotels across luxury and branded segments praise its stability, features, and support, with recent feedback emphasizing its role in streamlining F&B operations and improving guest experiences.
Novacom has no recent reviews or ratings—its user satisfaction is unverified. Without recent feedback, it’s impossible to gauge hotel trust or satisfaction with the product.
Given the recent, high-quality reviews, Shiji’s ratings are a clear advantage. Edge: Shiji Infrasys POS.
Shiji Infrasys POS is priced at a base fee of $600, with no freemium or monthly per-room charges, and no implementation fees. Pricing appears transparent, aligning with enterprise-grade offerings.
Novacom does not publicly disclose pricing, making direct comparison impossible. Its absence from review data suggests it may be less accessible or less transparent.
For clarity and predictable budgeting, Shiji’s straightforward pricing offers peace of mind. Edge: Shiji Infrasys POS.
Not ideal if your hotel is very small, with minimal F&B outlets, or if you prefer a simple, low-cost POS without extensive features.
Not ideal if you need a comprehensive POS system for F&B operations or detailed reporting.
Shiji Infrasys POS is a mature, feature-rich system with proven benefits for hotel F&B operations. Its extensive integrations, high support ratings, and active user base make it a secure choice for hotels seeking operational control and hotel-wide scalability.
Novacom Fun Control, while promising as a review analytics tool, lacks recent validation, features, or integrations. Its untested status and zero reviews suggest it’s best suited for niche, experimental, or early-stage businesses.
If your hotel needs a reliable, established POS system with a broad feature set and strong market presence, Shiji Infrasys POS is the clear winner. For those exploring customer review analytics and engagement, Novacom might eventually become relevant—but at this stage, it remains unproven.
In conclusion: For your hotel’s POS needs today, Shiji Infrasys POS offers a safer, more comprehensive, and well-supported solution. It’s the choice backed by recent reviews, high ratings, and proven functionalities—making it the logical pick for hotels aiming to optimize their F&B operations.
Hotel POS Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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Novacom | |
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| Starting Price | From $600/mo | — |
According to HTR's product database, Shiji Infrasys POS and Novacom Fun Control share 0 features. Here are the key differences — features one has that the other lacks.
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Novacom |
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| Cloud Based | ||
| Customer Management | ||
| Employee Reporting and Management | ||
| Inventory Management | ||
| Menu Performance Reporting | ||
| Sales Reporting |
Showing top differences. 11 more features differ between these products.
We analyzed 4 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"All the big players don't offer the level of API connectivity we need, but Shiji does. From the early stages of our design process, we were confident that Shiji could provide us wi..."
No published case study for this goal yet.
"We reduced check-in time by over 80%, from up to eight minutes to just about one minute with the new system."
No published case study for this goal yet.
What hoteliers love
Customers find Shiji's POS and PMS systems user-friendly, reducing training time and easing new users. The intuitive interface makes it popular among... Customers find Shiji's POS and PMS systems user-friendly, reducing training time and easing new users. The intuitive interface makes it popular among staff for managing various tasks smoothly.
Shiji is applauded for its features like menu and table management, which streamline order-taking and reduce errors, ultimately enhancing daily operat... Shiji is applauded for its features like menu and table management, which streamline order-taking and reduce errors, ultimately enhancing daily operations. The system is noted for improving team efficiency and guest satisfaction.
Reviewers praise Shiji for its smooth integration of POS and PMS systems, which simplifies operations by linking various functions such as accounting,... Reviewers praise Shiji for its smooth integration of POS and PMS systems, which simplifies operations by linking various functions such as accounting, reservations, and inventory. This integration aids in accurate data tracking and boosts operational efficiency.
Where hoteliers push back
While many appreciate the system, some report lag and slow performance during peak usage, suggesting a need for optimization. This affects tasks like... While many appreciate the system, some report lag and slow performance during peak usage, suggesting a need for optimization. This affects tasks like checkout processes and impacts overall satisfaction.
Shiji is recognized for its robust reporting capabilities, allowing hotels to pull detailed reports that aid in decision-making. However, some desire... Shiji is recognized for its robust reporting capabilities, allowing hotels to pull detailed reports that aid in decision-making. However, some desire more customization options for deeper analysis.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Shiji Infrasys POS and Novacom Fun Control share many core Hotel POS Systems features, but each has unique capabilities. Shiji Infrasys POS offers 64 verified integration partners, while Novacom Fun Control offers 0. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Shiji Infrasys POS leads in ease of use at 4.6/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Shiji Infrasys POS: No. Novacom Fun Control: No. Neither product currently offers a free tier. Most Hotel POS Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Shiji Group has an HT Score of 79 and Novacom has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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