Shiji Infrasys

4.3 (16 REVIEWS)

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Fully integrated restaurant management software. Flexible, frictionless, and backed by elite support.

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Ratings Summary

4.3
Very Good
Ease of Use
4.4/5
Customer Support
4.5/5
ROI
4.4/5
Implementation
4.5/5

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Achievements

Trending Product

This vendor's trending score is rising, Shiji Infrasys is the #4 most trending product in the Hotel Restaurant POS Systems category (out of 142) and the #217 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Shiji Group’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Shiji Infrasys
Founded in 1998 | Headquarters in China | 5025 employees
Infrasys Cloud is a cloud-based POS, built to support hotel chains around the world. Infrasys’ feature rich and customizable software allows you to implement new technologies as they emerge and is designed to work on any hardware device/operating system, making it one of the most versatile and secure POS systems on the market today.

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Capabilities

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Shiji Group doesn’t have any benefits or use cases available

Features

Order Management

4/5 features

Inventory Management

4/5 features

CRM & Loyalty

4/5 features

Accounting

4/5 features

Payments

4/5 features

Pricing

Pricing Available By Request

Shiji Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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1

Success Stories

11

References

6

Featured Customers

Popularity by Segment

Size

1 | X-Small (1-9 room)

7 | Medium (25-74 room)

18 | Large (75-199 room)

36 | X-Large (200+ room)

Country

14 | United Arab Emirates

5 | Spain

4 | Egypt

4 | United Kingdom

3 | New Zealand

3 | Qatar

2 | Italy

2 | Mexico

2 | Cambodia

2 | Japan

2 | Saudi Arabia

1 | Ireland

1 | Canada

1 | United States of America

1 | Turkey

1 | Hong Kong

1 | Netherlands

1 | Australia

1 | France

1 | Malaysia

1 | China

1 | Singapore

1 | South Africa

1 | Sweden

1 | Thailand

1 | India

1 | Poland

Type

37 | Luxury Hotels

26 | City Center Hotels

25 | Branded Hotels

22 | Boutiques

19 | Resorts

16 | Airport/Conference Hotels

12 | Bed & Breakfast & Inns

11 | Hostels

8 | Limited Service & Budget Hotels

4 | Extended Stay & Serviced Apartments

3 | RV Parks & Campgrounds

2 | Casinos

1 | Motels

1 | Vacation Rentals & Villas

Region

24 | Middle East

16 | Europe

10 | Asia Pacific

4 | North America

4 | Oceania

1 | Africa

Category

39 | Guest Messaging Software

29 | Property Management Systems

16 | Hotel Restaurant POS Systems

More Products by Shiji Group

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Hotelier Rating

Excellent
42
Very Good
11
Average
5
Poor
5
Terrible
5

Property Size

  • X-Small (1)
  • Medium (7)
  • Large (18)
  • X-Large (36)

Country

  • United Arab Emirates
    United Arab Emirates
    (14)
  • Spain
    Spain
    (5)
  • Egypt
    Egypt
    (4)
  • United Kingdom
    United Kingdom
    (4)
  • New Zealand
    New Zealand
    (3)
  • Qatar
    Qatar
    (3)
  • Italy
    Italy
    (2)
  • Mexico
    Mexico
    (2)
  • Cambodia
    Cambodia
    (2)
  • Japan
    Japan
    (2)
  • Saudi Arabia
    Saudi Arabia
    (2)
  • Ireland
    Ireland
    (1)
  • Canada
    Canada
    (1)
  • United States of America
    United States of America
    (1)
  • Turkey
    Turkey
    (1)
  • Hong Kong
    Hong Kong
    (1)
  • Netherlands
    Netherlands
    (1)
  • Australia
    Australia
    (1)
  • France
    France
    (1)
  • Malaysia
    Malaysia
    (1)
  • China
    China
    (1)
  • Singapore
    Singapore
    (1)
  • South Africa
    South Africa
    (1)
  • Sweden
    Sweden
    (1)
  • Thailand
    Thailand
    (1)
  • India
    India
    (1)
  • Poland
    Poland
    (1)

Region

  • North America
    North America
    (4)
  • Europe
    Europe
    (16)
  • Asia Pacific
    Asia Pacific
    (10)
  • Oceania
    Oceania
    (4)
  • Middle East
    Middle East
    (24)
  • Africa
    Africa
    (1)
8

Hotel Restaurant POS system

from 200 to 499 room Branded Hotel in Dubai (United Arab Emirates)

Verified
12 days ago
The Shiji POS system in our hotel restaurant efficiently stores and edits data, ensures data safety, and simplifies inventory management. Additionally, it allows us to save and manage event contracts seamlessly.
Country United Arab Emirates
X-Large Hotel
9

Easy Access.

from 200 to 499 room Branded Hotel in Dubai (United Arab Emirates)

Verified
12 days ago
Is that can be accessed in mobile and at home. It is user friendly in a sense that it is not complicated.
Country United Arab Emirates
X-Large Hotel
9

Support team available 24/7 to solve problems effectively.

from 100 to 199 room Boutique in Al Wakrah (Qatar)

Verified
13 days ago
Shiji PMS is User friendly and easy to learn. Shiji Training Materials including the video in the help section is useful for new users to understand shiji easily.
Country Qatar
Large Hotel
10

Meeting And Events in Shiji platform

from 200 to 499 room Hostel in Dubai (United Arab Emirates)

Verified
15 days ago
This Platform is very user friendly. What i like most is that it has its own diary which makes it easy to plan and track all your bookings
Country United Arab Emirates
X-Large Hotel
9

Shiji is a familiar system easy and smooth to use

from 500+ room Luxury Hotel in

Verified
16 days ago
I like that shiji provide the hospitality industry with modern technology that is secure also ready for the future also innovation
X-Large Hotel
10

OAK village Hospitality

from 200 to 499 room Bed & Breakfast & Inn in Mecca (Saudi Arabia)

Verified
16 days ago
I would like added more options regarding to the report, showing the room number available and vacant room and occupied room
Country Saudi Arabia
X-Large Hotel
7

Smart Software.

from 200 to 499 room Branded Hotel in Dubai (United Arab Emirates)

Verified
16 days ago
Very easy to allocate all the available rooms and all information is easy to find as well. software is very specific also which is nice.
Country United Arab Emirates
X-Large Hotel
9

Superb implementation team

from 200 to 499 room Luxury Hotel in Otaru (Japan)

Verified
16 days ago
The implementation team (PMS and POS) was not only very knowledgeable and quick to respond/resolve, they proactively provided helpful recommendations that benefited the hotel. Their hotelier background, expertise, dedication and sincere attitude enabled a successful Go-Live. In addition to their professionalism, they were very pleasant to w...
Country Japan
X-Large Hotel
8

A really fresh, user-friendly approach of managing a hotel

from 75-99 room Boutique in Barcelona (Spain)

Verified
18 days ago
Interface was really intuitive and friendly to new users. The export system to SBO was really helpful and support team was always willing to help and improve
Country Spain
Large Hotel
10

Income Auditor

from 100 to 199 room City Center Hotel in London (United Kingdom)

Verified
20 days ago
What I like most about the Shiji system is how it makes managing a hotel so much easier. Everything you need is in one place whether it’s handling reservations, managing the front desk, or keeping track of what guests are buying at the restaurant. It’s like having a digital assistant that helps you run the hotel smoothly. Plus, the realtime...
Country United Kingdom
Large Hotel
  • 1
  • 2

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Robust and solid company with a platform comprising a wide product ecosystem, including CRS, PMS and ORM, to serve most of the tech space hotel needs. One of the best in class one stop shop providers globally.

Question:

What differentiates this product or service from the competition?

Answer:

Good processing times and upscale functionalities. Their Reputation Management tool is a best in class service offering strong analytics and one of the most important KPIs in Revenue Management RGI.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Shiji Group is one of the strongest tech companies in the global landscape and their variety of products can cover most of the hotelier needs, making them an ideal tech provider for any type of property or hotel company.

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Monique Jensen Director Ecosystem and Partnerships @ SiteMinder
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Dylan Firn Chief Commercial Officer @ Goki
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Mano Ladhar Global Partner Manager @ IDeaS
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Clement Denarie Director of Strategic Partnerships and Alliances @ Oaky
Are you a consultant or vendor that recommends Shiji Group? Leave a recommendation

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Support

Unverified

Shiji Group has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center Product Updates
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2024

Learn more about the GCSC Certification

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Response Time

Slow

Recommended

84%

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