A mobile all-in-one POS platform designed for hotel restaurants.
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Shiji Infrasys POS
4.5 (31 REVIEWS)
HT Score
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Shiji Infrasys POS
Ranked 4 (out of 140) in Hotel POS Systems
The trusted POS for the world’s top hotels
87% recommended by 72 hotels
Bell - AI powered product analyst
I analyzed all of Shiji Group’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Shiji Group for its effective integration of POS and PMS systems, enhancing revenue management and reducing operational costs. The seamless menu and table management features improve daily operations, cutting errors and improving guest experience. However, some users note that backend sync and system speed need improvements. Shiji's comprehensive platform unifies various hospitality functions, promoting efficient operations and data-driven decision-making for increased profitability.
What Types of Hotels Shiji Group is Popular For
Size
3 | Small (10-49 room)
14 | Mid-Sized (50-99 room)
57 | Large (100-499 room)
11 | X-Large (500+ room)
Country
14 | United Arab Emirates
10 | United States
6 | United Kingdom
6 | Italy
6 | Spain
4 | Egypt
4 | Cambodia
3 | New Zealand
3 | Qatar
2 | China
2 | Netherlands
2 | Turkey
2 | Japan
2 | Saudi Arabia
2 | Australia
2 | Mexico
2 | India
1 | Singapore
1 | Ireland
1 | France
1 | Sweden
1 | Argentina
1 | Poland
1 | Malaysia
1 | Portugal
1 | Chile
1 | Thailand
1 | South Africa
1 | Hong Kong
1 | Canada
Type
50 | Luxury Hotels
46 | Branded Hotels
35 | City Center Hotels
33 | Boutique Hotels
30 | Airport/Conference Hotels
27 | Resorts
21 | Bed & Breakfast & Inns
13 | Hostels
12 | Limited Service & Budget Hotels
5 | Extended Stay & Serviced Apartments
3 | Casinos
3 | RV Parks & Campgrounds
1 | Motels
1 | Vacation Rentals & Villas
Region
25 | Europe
25 | Middle East
14 | Asia Pacific
13 | North America
5 | Oceania
2 | South America
1 | Africa
Category
42 | Reputation Management
34 | Property Management Systems
31 | Hotel POS Systems
4 | Spa Software
1 | Listings Management
1 | Business Intelligence
Didn’t find what you were looking for?
What is Shiji Group?
Founded in 1998 | Headquarters in Singapore (Singapore) | 5025 employees
Shiji Infrasys POS is a cloud-based, enterprise-grade point-of-sale (POS) system tailored for the hospitality industry, specifically designed to manage food and beverage (F&B) operations across multiple outlets and properties. Its value lies in its ability to function offline and work seamlessly with any hardware. The system integrates with property management, payments, and inventory systems, streamlining operations and enhancing guest experiences. Trusted by global hotel brands, Infrasys POS helps increase efficiency, reduce IT expenses, and supports scalable growth with comprehensive support services.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Shiji Group products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Shiji Group Reviews Analyzed: 24
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Shiji Group Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Shiji Group
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Shiji Group's Provided Description:
"Infrasys POS is a cloud-based, enterprise-grade point-of-sale system designed specifically for the hospitality industry, enabling hotels to manage all F&B operations seamlessly across multiple outlets and properties. Unlike traditional POS systems, Infrasys is fully functional offline, hardware-agnostic, and integrates effortlessly with property management systems, payments, inventory, and more, helping streamline operations and enhance guest experiences. Trusted by global brands like Hyatt, Mandarin Oriental, and IHG, Infrasys empowers hoteliers to increase efficiency, reduce IT costs, and scale confidently with world-class support behind them."
FAQs
Capabilities
Serve guests faster with mobile ordering
Serve guests faster with mobile ordering
Empower staff to take and send orders directly from mobile devices: poolside, tableside, or lobby. Infrasys reduces order processing time from minutes to seconds, boosting table turnover and guest satisfaction. Eliminate handwritten tickets, minimize errors, and keep service moving seamlessly across your property.
Cloud-managed, not cloud-dependent
Cloud-managed, not cloud-dependent
Infrasys is a true cloud-native platform that keeps your F&B operations running, anytime, anywhere. But it’s also engineered for offline resilience. Even if your internet drops, Infrasys keeps working so your team never misses a beat. That means orders keep flowing and service stays seamless, whether you're on a mountaintop terrace or in a packed ballroom.
Intuitive interface built for F&B teams
Intuitive interface built for F&B teams
Infrasys POS is designed to be user-friendly and fast to learn. With clear menus, modern visuals, and in-tool prompts, staff can confidently handle orders, even in the busiest moments. The customizable dashboard helps teams focus on priority tasks, reducing errors and improving service speed. From new hires to seasoned servers, everyone’s up and running in no time.
Open API platform for seamless connections
Open API platform for seamless connections
Infrasys was built from the ground up with an open API framework, giving you the freedom to connect with the tools you already use, or the ones you plan to. PMS, loyalty, payments, inventory, mobile ordering, Infrasys plays well with others. It’s the engine behind integrated, future-ready hotel tech stacks.
Hardware-agnostic and mobile-first by design
Hardware-agnostic and mobile-first by design
Your POS shouldn’t dictate your hardware. Infrasys runs beautifully on iOS, Android, or Windows, giving you total flexibility. Keep the hardware you love or explore ours, from handheld tablets to full-service terminals. Empower teams to take orders anywhere on property, serve guests faster, and adapt as your venues evolve.
Enterprise Reporting that powers better decisions
Enterprise Reporting that powers better decisions
See the full picture of your F&B performance with centralized, real-time dashboards. Infrasys helps you track revenue, identify top-selling items, monitor staff productivity, and understand peak service times. Use data to make smart decisions, from menu pricing to staffing strategies, that drive profitability across properties.
Global support, local expertise
Global support, local expertise
Hospitality doesn’t stop, and neither do we. Infrasys offers 24/7 global support with local teams across the Americas, EMEA, and APAC. Whether it's implementation or a mid-service question, help is always just a phone call - or tap - away. Fast response times, multilingual service, and true hospitality expertise come standard.
Features
Order Management
4/5 features
Inventory Management
4/5 features
CRM & Loyalty
4/5 features
Accounting
4/5 features
Payments
4/5 features
Analytics & Insights
4/5 features
Delivery
4/5 features
Other
2/2 features
Available Add-ons & Modules
Multi-Property Management
Hotel POS Systems
Streamline F&B operations across all your hotels with one powerful platform. Infrasys POS lets you control menus, inventory, and pricing per outlet or group, with instant deployment of pre-filled items and recipes. Track revenue and performance across locations in real time, and make faster, smarter decisions. With centralized security and system-wide controls, managing multi-property operations has never been simpler, or more secure.
Mobile Ordering
Mobile Ordering & Room Service
Give guests the freedom to order food and drinks from anywhere, whether at the pool, in the lobby, or from their room. With Infrasys mobile ordering, menus are always up to date, upsells are easy to manage, and promotions can be launched instantly. Orders flow directly to the kitchen for faster service and fewer errors, helping increase average check value, improve guest satisfaction, and drive revenue across all outlets.
Integrated Payments
Payments Processing Software
Infrasys POS simplifies every transaction with flexible, fully integrated payment options, from credit cards and digital wallets to QR codes and room charges. Support local and global payment preferences with pay-at-table, counter, or mobile options. With automated cash flow tracking, tip management, and real-time reporting, you’ll streamline operations, reduce errors, and enhance the guest experience, while unlocking new ways to drive revenue across all your F&B outlets.
Support
Hotel Reservations Software
Infrasys POS is backed by 24/7 expert support across 38 countries, with localized teams providing real-time help in multiple languages. From setup to daily operations, we partner with you every step of the way. Enjoy instant access to live agents, seamless software upgrades, and on-site support for larger rollouts, all designed to keep your operations running smoothly, so you can focus on delivering exceptional service to your guests.
Enterprise Reporting
Hotel POS Systems
Infrasys POS gives you real-time access to the data that drives better decisions. From sales trends and menu performance to peak hours and staff productivity, explore hundreds of pre-built and customizable reports. Whether you need a high-level group overview or outlet-specific insights, enterprise reporting helps you optimize pricing, identify top performers, and boost profitability, all from one powerful, centralized platform.
Q1 '26 Hotel POS Systems Survey Insights
Is Shiji Group a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 5
Mid-sized
96%
(103)
Mid-sized hotels say that HOTELTIME's Hotel Restaurant POS System ranks highly in verified HotelTechReport reviews due to its seamless cloud-based accessibility, reliable customer support, and intuitive interface. These features are repeatedly noted for enhancing efficiency in Mid-sized hotels.
#1
of 6
Large
91%
(94)
Large hotels say that Oracle Hospitality's Hotel Restaurant POS System excels in integration, scalability, and real-time data synchronization, according to verified HotelTechReport reviews. These features streamline operations and improve efficiency across multiple properties, a key advantage for Large establishments.
Mid-sized
96%
(103)
#1
of 5
Mid-sized hotels say that HOTELTIME's Hotel Restaurant POS System ranks highly in verified HotelTechReport reviews due to its seamless cloud-based accessibility, reliable customer support, and intuitive interface. These features are repeatedly noted for enhancing efficiency in Mid-sized hotels.
Large
91%
(94)
#1
of 6
Large hotels say that Oracle Hospitality's Hotel Restaurant POS System excels in integration, scalability, and real-time data synchronization, according to verified HotelTechReport reviews. These features streamline operations and improve efficiency across multiple properties, a key advantage for Large establishments.
Rank
Region
Popular alternatives
#1
of 5
North America
85%
(35)
Hotels in North America say that Oracle Hospitality's Hotel POS Systems offer robust and comprehensive solutions, providing ease of integration with existing hotel and restaurant operations, which is crucial for improving efficiency and guest experiences. While the system's advanced functionality and ability to handle complex transactions are well-regarded, there is a consistent desire for Oracle to improve their support services, billing processes, and the customization of reports to better meet the specific operational needs of North American hotel businesses.
#1
of 5
Europe
95%
(204)
Hotels in Europe say that HOTELTIME's Hotel POS Systems excel in user-friendliness, reliability, and strong customer support, which are critical factors for European hotels managing diverse operational needs in a cloud-based environment. The seamless integrations with third-party apps, intuitive controls, and availability of advanced reporting tools help streamline operations and improve guest experiences, although there is a desire for enhancements in customization options and in-depth analytics for better strategic decisions.
#1
of 4
Asia Pacific
94%
(120)
Hotels in Asia Pacific say that Oracle Hospitality's Hotel POS Systems are particularly beneficial for their cloud accessibility, integration capabilities, and scalability, addressing the region's need for flexible, multi-property management solutions. They value the system’s ability to streamline operations and enhance guest service by enabling access from anywhere, but suggest improvements in support response times and customization features to better match local operational requirements and reporting needs. As hotel operations in this region often require robust data management and quick adaptability to diverse cultural and regulatory environments, these factors are vital for selecting a suitable POS system provider.
North America
85%
(35)
#1
of 5
Hotels in North America say that Oracle Hospitality's Hotel POS Systems offer robust and comprehensive solutions, providing ease of integration with existing hotel and restaurant operations, which is crucial for improving efficiency and guest experiences. While the system's advanced functionality and ability to handle complex transactions are well-regarded, there is a consistent desire for Oracle to improve their support services, billing processes, and the customization of reports to better meet the specific operational needs of North American hotel businesses.
Europe
95%
(204)
#1
of 5
Hotels in Europe say that HOTELTIME's Hotel POS Systems excel in user-friendliness, reliability, and strong customer support, which are critical factors for European hotels managing diverse operational needs in a cloud-based environment. The seamless integrations with third-party apps, intuitive controls, and availability of advanced reporting tools help streamline operations and improve guest experiences, although there is a desire for enhancements in customization options and in-depth analytics for better strategic decisions.
Asia Pacific
94%
(120)
#1
of 4
Hotels in Asia Pacific say that Oracle Hospitality's Hotel POS Systems are particularly beneficial for their cloud accessibility, integration capabilities, and scalability, addressing the region's need for flexible, multi-property management solutions. They value the system’s ability to streamline operations and enhance guest service by enabling access from anywhere, but suggest improvements in support response times and customization features to better match local operational requirements and reporting needs. As hotel operations in this region often require robust data management and quick adaptability to diverse cultural and regulatory environments, these factors are vital for selecting a suitable POS system provider.
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Shiji Group Reviews Summary
Ease of Use
4.6/5
Customer Support
4.5/5
ROI
4.6/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, Shiji Infrasys POS is the #3 most trending product in the Hotel POS Systems category (out of 140) and the #173 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreShiji Group’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Shiji Group Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
10
Great Change for us
Front desk from 100 to 199 room Boutique in London (United Kingdom)
Verified
8 months ago
Is been an amazing change, after many years working with a different system.
is great to have an intuitive system, that has made training a lot simpler to all our staff the technology has allowed us to change our operations to improve the guest experience.
Best of all is been the service, we are able to have response top queries or difficul...
United Kingdom
United Kingdom
Front desk
Large Hotel
10
Easy and Coordinated Shiji Install
Restaurant Manager from 100 to 199 room Boutique in Monrovia (United States)
Verified
8 months ago
The Shiji installation process was smooth and well-coordinated from start to finish. The team communicated clearly, stayed on schedule, and ensured everything was set up correctly. It was a hassle-free experience, and support has been readily available when needed. Great job!
United States
United States
Restaurant Manager
Large Hotel
7
New POS Install
Director of Food & Beverage from 200 to 499 room Boutique in Delta Township (United States)
Verified
9 months ago
The Infrasys functionality is easy to use and learn. Table side ordering and payments. The weekly meetings leading up to install were very helpful.
United States
United States
Director of Food & Beverage
Large Hotel
10
Professionalism, dedication, and commitment
IT Director from 100 to 199 room Boutique in Vina del Mar (Chile)
Verified
9 months ago
I can only talk about Infrasys, and I can compare it with Simphony, which is the app we had. Infrasys seems much friendlier to me in the backend and in operation. It is much more technologically up-to-date, we can use Android and/or IOS tablets. Reporting is much more flexible, with many more filters and is quick when making queries.
Chile
Chile
IT Director
Large Hotel
10
Most engaging and professional implementation team
Food and Beverage Director from 200 to 499 room Branded Hotel in Phoenix (United States)
Verified
9 months ago
Melanie was fantastic! A process that took a few months was so well planned and fantastic communication. All was wonderful and Al became like family.
United States
United States
Food and Beverage Director
Large Hotel
10
Modern Tech that grows with you!
Corporate F&B Manager from 500+ room Branded Hotel in Houston (United States)
Verified
10 months ago
In today’s fast-paced hospitality environment, flexibility, efficiency, and innovation are key—and Shiji Group’s Infrasys point-of-sale (POS) system delivers on all fronts. After implementing Infrasys across our entire full-service portfolio—spanning multiple hotel brands—we’ve seen a significant improvement in the way we operate and manage...
United States
United States
Corporate F&B Manager
X-Large Hotel
10
Great service and diligence with Shiji Group
Complex General Manager from 100 to 199 room Bed & Breakfast & Inn in DeWitt (United States)
Verified
10 months ago
#POS #ordering #menu #foodcost #purchasing #tablemanagement
Great service and diligence with Shiji Group
I was extremely pleased with the process of setting up our new restaurant POS system with Shiji Group. From start to finish, the team demonstrated exceptional care and professionalism. They took the time to work closely with my entire st...
United States
United States
Complex General Manager
Large Hotel
10
New Restaurant POS System
Front Office Manager from 100 to 199 room Bed & Breakfast & Inn in DeWitt (United States)
Verified
10 months ago
Everything about it is much better than what we had. And The fact that we can actually pull reports is by far very helpful.
United States
United States
Front Office Manager
Large Hotel
10
Simple, straight-forward POS system
Assistant General Manager from 100 to 199 room Bed & Breakfast & Inn in Bartlesville (United States)
Verified
10 months ago
The project manager was very thorough and extremely helpful in getting things up and running. All of the employees from Shiji have offered constant support during this installation. They would keep in constant communication and make sure we have all of the tools we need.
United States
United States
Assistant General Manager
Large Hotel
10
Infrasys POS and Shiji Digital Dining for Room Service are incredibly user-friendly
Assistant Director of Food and Beverage from 200 to 499 room Branded Hotel in Phnom Penh (Cambodia)
Verified
11 months ago
Infrasys POS and Shiji Digital Dining are incredibly user-friendly, save valuable time, and deliver accurate results. They’ve made daily operations smoother and helped improve both team efficiency and guest satisfaction. Infrasys POS is fast, reliable, and great for streamlining service, while Digital Dining offers a modern, and trendy plat...
Cambodia
Cambodia
Assistant Director of Food and Beverage
Large Hotel
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Support
Unverified
Shiji Group has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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Ease of Use
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