Compare Intercom vs Service Metrics Group vs CustomerCount Surveys

Intercom

Intercom

0 reviews
Service Metrics Group

Service Metrics Group

2 reviews
CustomerCount

CustomerCount Surveys

0 reviews

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Compare Intercom vs Service Metrics Group vs CustomerCount Surveys

Guest Survey Software vendor comparison between Intercom vs Service Metrics Group vs CustomerCount Surveys. Find out which Guest Survey Software is right for you based on realtime data from 2 verified hotelier reviews across 1 countries.

Intercom

Intercom

Ranked 21 (out of 25)

N/A
0 reviews
View profile
Service Metrics Group

Service Metrics Group

Ranked 10 (out of 25)

5.0
2 reviews
View profile
CustomerCount

CustomerCount

Ranked 25 (out of 25)

N/A
0 reviews
View profile

Ratings Summary

HT Score

Intercom

unranked HTScore Icon

Service Metrics Group

unranked HTScore Icon

CustomerCount Surveys

unranked HTScore Icon
Popularity

Intercom

0 verified reviews

Service Metrics Group

2 verified reviews

CustomerCount Surveys

0 verified reviews
Likelihood to Recommend

Intercom

0%

Service Metrics Group

100%

CustomerCount Surveys

0%
Ease of Use

Intercom

0

Service Metrics Group

5

CustomerCount Surveys

0
ROI

Intercom

0

Service Metrics Group

5

CustomerCount Surveys

0
Implementation

Intercom

Not enough data available

Service Metrics Group

Not enough data available

CustomerCount Surveys

Not enough data available
Customer Support

Intercom

0

Verified Customer Support

Service Metrics Group

5

Verified Customer Support

CustomerCount Surveys

0

Verified Customer Support

Certificate of Excellence

Intercom

Service Metrics Group

CustomerCount Surveys

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Intercom

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Service Metrics Group

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

CustomerCount Surveys

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Intercom
vs.
Service Metrics Group
vs.
CustomerCount

Customers

Top 3 Segments

Intercom

Resorts - 0%
Motels - 0%
Hostels - 0%

Service Metrics Group

Other - 50%
Boutiques - 50%
Resorts - 0%

CustomerCount Surveys

Resorts - 0%
Motels - 0%
Hostels - 0%
Featured clients
-
-
-

Fit Score for Your Property

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Pricing

Pricing Benchmark

Pricing Available By Request

Intercom has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

CustomerCount has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Intercom

Pricing Available By Request
Intercom has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Service Metrics Group

Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

CustomerCount Surveys

Pricing Available By Request
CustomerCount has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Intercom
vs.
Service Metrics Group
vs.
CustomerCount
1-click quote request

What Customers Are Saying

Most Recent Review

Intercom

Intercom doesn’t have any clients that have vouched for the product

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

CustomerCount Surveys

CustomerCount doesn’t have any clients that have vouched for the product
Most Positive Review

Intercom

Intercom doesn’t have any clients that have vouched for the product

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

CustomerCount Surveys

CustomerCount doesn’t have any clients that have vouched for the product
Most Critical

Intercom

Intercom doesn’t have any clients that have vouched for the product

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

CustomerCount Surveys

CustomerCount doesn’t have any clients that have vouched for the product
References
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General Info

Screenshots

Intercom doesn't have any screenshots

Service Metrics Group doesn't have any screenshots

CustomerCount doesn't have any screenshots

Integrations

Intercom

Intercom doesn't have any integrations

Service Metrics Group

Service Metrics Group doesn't have any integrations

CustomerCount Surveys

CustomerCount doesn't have any integrations

Recent Company Updates
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Recent Articles

Intercom

Intercom doesn’t have any recent articles

Service Metrics Group

Service Metrics Group doesn’t have any recent articles

CustomerCount Surveys

CustomerCount doesn’t have any recent articles

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